Geico Corporation

After opening a new insurance policy, Geico put a double hold on my debit card/bank account. I called when I saw it appear online and they told me that they only saw it once and to contact my Credit Union, that it wasn't their problem. Come to find out, it was a known issue with their system, and he could have helped me but chose not to. This caused 3 transactions to 'bounce', leaving me with no access to money over the weekend before the kids started school and $90 in bounced heck fees. After a long time on the phone they agreed to refund the fees in about 5 business days! As soon as there is once again money in my account I will be switching. BEWARE! You get what you pay for!

Review: I paid Geico for car insurance and once I got into an accident customer service went out of the window. On February 4, 2014 I was involved in a car accident and my car was deemed totaled within the next seven days. I attempted to understand the process and negoiate the assessment for the value of my car. [redacted] the claims adjuster was rude and disrespectful whenever I attempted to ask any questions. No one ever informed me the length of time the rental would be available to me and I repeatedly asked [redacted] to make sure that I would not end up without transportation or the money to buy another vehicle. Well I am now without a means of transportation to the doctor and other responsibilities because of poor communication and listening skills of Geico's employees. I spoke with [redacted]'s supervisor who assured me that matter would be settled today, but he was unable to extend the use of the vehicle. Therefore, I requested to have someone bring the check to me as he offered earlier. Now my calls are going unanswered. I overfilled the gas tank and the rental company would only credit the money back to Geico, but Geico refused to accept the credit of 52.54. Therefore, not only do I not have a car or the money promised and now they refused to credit me for the gas overage.Desired Settlement: I would like my check as soon as possible and I would like to receive a credit for the 52.54 spent on gas I could not use.

Business

Response:

March 13, 2014

Dear **. [redacted]:

Thank you for your March 5, 2014 inquiry.

**. [redacted] was involved in an accident February 4, 2014. On February 5, 2014 we assessed the damages to **. [redacted]’s vehicle in the amount of $3,455.62. Due to the damages being in excess of the value of the vehicle, **. [redacted]’s vehicle was deemed a total loss. **. [redacted] expressed she had some recent mechanical work completed and we negotiated an agreeable settlement of $2,765.54. At that time, we reiterated to **. [redacted] her rental would be due back on March 5, 2014 which would equal her policy coverage of thirty days. A check was delivered to **. [redacted]’s residence in exchange for the title on March 6, 2014.

Once understanding the fuel concerns we contacted [redacted] on March 11, 2014. [redacted] did confirm **. [redacted] returned the rental vehicle with more fuel than when she picked up the rental vehicle. [redacted] advised **.[redacted] she would receive a credit for a future rental and no money would be reimbursed. At this time we feel **. [redacted] has been properly indemnified.

Should you have any other questions regarding this matter, please contact Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Review: my keys would not unlock my car door this morning as I was trying to get into my car and go to work. I called GEICO INS. CO and reported what was going on. I told her that I had the ROADSIDE EMERGENCY INS. (which is ADDITIONAL COVERAGE that cost me over 10.00 extra a month), and upon purchasing this added/extra insurance it was EXPLAINED TO ME that ANY UNFORESEEN SITUATION would be covered by this EXTRA protection that's costing me EXTRA MONEY. I was told that if I got a flat tire, was "locked out of my car", forces of nature, towing, etc., and my car would be COVERED BY THIS PLAN!

Well, this morning the CUSTOMER SERVICE REP AND HER SUPERVISOR/MANAGER told me I had to pay an ADDITIONAL FEE (50.00) to get my door unlocked. They said it could be the locks on my door that is malfunction, so all they could do is send a tow truck to tow my car BECAUSE MY KEY WOULD NOT OPEN THE DOOR! but they did not consider this a "lock-out". They told me my keys have to be lost, stolen or locked in the car--but THAT WAS NOT WHAT I WAS TOLD WHEN I SIGHNED UP FOR THIS ADDITIONAL COVERAGE OF COURSE!!!!! I was LOCKED OUT OF MY CAR BECAUSE MY KEYS WOULD NOT OPEN MY CAR DOOR, THEREFORE I WAS UNABLE TO GET IN MY CAR TO DRIVE TO WORK THIS MORNING! These 2 women were so uncaring and not trying to help me at all. (i'm sure they are well TRAINED for making excuses for the company)--this was RIDICULOUS! I was told that I could not have "POSSESSION OF THE KEYS" (this is geico's definition of a lock-out--even though THE KEYS WERE NOT OPENING THE DOOR) SO, I finally gave in because I had to get to work ..The" geico sergants" sent a TOW TRUCK DRIVER TO UNLOCK MY DOOR. when he got there HE DID THE SAME THING FOR ME AS HE WOULD IF MY KEYS WERE LOCKED IN THE CAR!!!!! He used a gadget and put through door/window and popped lock. I got in car and OF COURSE IT STARTED RIGHT UP!! This man knew geico was being dirty because he CHARGED ME ONLY 35.00 NOT THE 50.00 THE GREEDY GEICO PEOPLE said it would be in the beginning of this whole ordeal. I called later and spoke w/a [redacted]), this man was AWESOME! He was so UNDERSTANDING, POLITE, and LISTENED to what I was saying. He went above and beyond to help me. But of course the roadside dept. would NOT ALLOW THAT TO HAPPENED! He was the ONLY person who tried to help me and I truly appreciate him knowing the meaning of CUSTOMER SERVICE AND SATISFACTION. Now I understand why my relatives and friends laughed at me and tried to convince me to go w/another insurance co.

One of my co-workers took a poll at work to see if anyone had insurance w/geico. NONE of them did. EVERYONE goes with [redacted], AND [redacted]. companies, and after I told them my story this morning I doubt if any of them or their kids/friends/family members will get insurance with geico. You do not tell someone ONE thing, and then AFTERWARDS you change "YOUR" definition of what was told ORIGINIALLY to that person.. LOCK-OUT-means not being able to enter into (with or without key)!!!!! AND GEICO PEOPLE, YOU KNOW THAT!!!

I will NEVER have ANYTHING GOOD to say about geico!Desired Settlement: I want to be reimburshed for payment made in the amount of 35.00,that should be paid through my roadside assist. car insurance co.

Business

Response:

August 6, 2013

Review: [redacted]. Policy number [redacted]

9/4/72

I had a policy with 4 cars and me and my wife, one of the cars and my wife was removed. She kept the old policy her name is [redacted] 10/21/75

I bought a new policy for 900 plus dollars. The old policy was over a thousand. I received a refund check of only 30 dollars? This has got to be an error. I paid for the new policy on my cc. [redacted] is paying for her new policy of 200 plus dollars separate. The old policy was 2 months old I should have received at least 700 dollars what gives?Desired Settlement: Please look at this scenario and get me my money

Business

Response:

Hello [redacted],

The attached pdf is our response to [redacted]s complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region **

Review: got my car for repair they give me rental car and told me that it going to take 15 hours of work , estimated time will be 10 max days , they call me today tell me that my car is ready and ai gave to tun in the rental car , today or tomorrow before 12 , or I will be charged ,Desired Settlement: they called me want me to return the car on they convenient not mine where I have to leave work because they close early they refuse to extend my rental

Business

Response:

Dear [redacted]:

I am puzzled by the response of a company with whom I have been a loyal customer for 23 years would send me threatening letters and attack my character.

Review: On february 6 2013. I call geico for insurance quote and I decided go a head and have them and as my insurance company and a couple days later the came back with a higher quote and I have a payment schedule to be taking out the next day and I told them that I will cancel and go with another Insurance company and the same day I got insurance with [redacted] and I athought everything was ok then on the March 1, 2013 So geico sent a letter to the bureau of motor vehicles saying that I had cancel my policy with them and I have no insurance so the BMV cancel my insurance but I did have insurance threw [redacted]. Geico had no right to send them my information and it was not correct. I will like geico to clear this mess up with BMVDesired Settlement: I would like geico to call the BMV and clear this matter up I had insurance when the sent this bogus letter the bmv

Business

Response:

March 11, 2013

Review: I called geico insurance on April 26th 2014 I spoke to a lady name [redacted]. I called to ask for payment extension.The geico representative gave until May 11th 2014 to pay my bill. The geico representative asked me if the payment was being taken out from the card the had on file. I usually have two cards on file.My husbands card and my card.I told the geico representative that I wanted payment to be taken out from my card.She passed me to the automated system and I agreed and authorized the payment to be take out from my card. I got paid from work on May 9th,2014. I had my bank with $800.00 waiting for geico to take the money out from my card.On May 11th,2014 my husband had $200.00 in his bank and he took me out for dinner on mothers day.My husband also bought couple of stuff with his card knowing he had $200.00. At night when my husband checks hi online banking he sees he is -240.00 from geico. So we find out geico takes the money out from my husbands card instead of my card as I had told geico representative. my husband calls his bank to let them know what had happend. My husband bank says that if geico sends them a letter saying that they placed the payment in the wrong card. I called geico and spoke to multiple of supervisors. And they said they cannot do anything. I called again and a supervisor did a letter.the letter says that I called to let them know what had happen,but that they arent responsable for the error with the cards. My husbands bank said that they cannot take the overdrafts fees until geico send a letter stating that it was a system error that got cards confused. Ive called geico around 8 times and they continue to say that I never told them to take out the money from my card instead of my husbands.but their is no reason why I would authorize the payment to be made on my husband card knowing he was not going to jave the enough money to the insurance bill...My bank had the $800.00 there for geico to pull out money from my account! I have my phone call record where I called geico on april 26 whenbi made the change for the card..I can print out the record of the calls ive made to geico...days are passibg and my bank is chargibg multiple and multiple overdrafts fees.I dont think this is fair.because I did call and made change for card on april 26th.feico represebtatives and supervisors call me liar..I dont think that is fair for me to pay so many overdrafs fees.Desired Settlement: I cannot pay so many overdraft fees if it wasn't my fault.I need the letter for my bank ASAP because,I even have more overdrafts fees every single day that passes .

Business

Response:

June 2, 2014We have received your letter requesting assistance on behalf of **. [redacted]. I welcome the opportunity to respond to her concerns.**. [redacted]s concerns are related to her husbands policy which began with us on August 2, 2013 and was enrolled in our Recurring Card Payments (RCP) automatic payment program. When a policy is enrolled in RCP, payments are automatically extracted from our customers credit card on a specified due date. While a [redacted] credit card ending in 8081 was provided when the policy was first sold, payment information related to the RCP program has been updated on several occasions since that time. Changes in information have taken place on October , 2013, December , 2013, March 15, 2014, May 12, 2014 and May 23, 2014.As for the date referenced by **. [redacted], a review of our policy records for April 26, 2014 shows a request to postpone the upcoming May 2, 2014 RCP draft to be collected on May 11, 2014. In addition to the draft date, we received a request to delete coverages from the policy and an updated bill was sent to reflect the upcoming May 11, 2014 RCP draft. Regrettably, we have no record of a request to update the automatic payment information on April 26, 2014.We recognize her opinion differs; however, our records do not indicate an RCP update request in April 2014 and we would not be able to refund any overdraft fees associated with the May 11, 2014 payment. We regret any frustration this matter may have caused **. [redacted] and [redacted].I hope this information is helpful in resolving **. [redacted]s concerns, but if you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].

Review: I called to get a quote for adding my daughter to my car insurance policy while she is visiting, before she leaves for college. I was very specific that she would only be here for 4-6 weeks and also specific that she does not live here. I was very specific that she was not to be added to my policy until I knew the price for adding her to my policy. Geico canceled my current policy, added her to my policy, and was going to withdraw more than twice my current payment from my bank, without my permission. In order to have her removed from my policy I had to fax them my daughters current bank statement. They told me that they have documentation that my daughter lives with me. This is a lie. My daughter has lived with her father and is about to go to college at [redacted]. They have no documentation. I had to fax proof of her not living with me when it should have been geico proving that she dies live with me. This is a huge money racket these insurance companies are running. I would have had my account drafted moe than twice my current premium for six months had I not checked on my policy. I spoke to Tyree R[redacted] and then spoke to his supervisor Page C[redacted]. Both were unable to resolve the issue without me submitting documents to disprove fabricated (and likely non existent) documents to prove my daughter does not live with me.

Product_Or_Service: Insurance

Order_Number: Idk

Account_Number: [redacted]Desired Settlement: Confirmation that this issue has been resolved and that my insurance has been transferred back to the original policy and policy terms. They should also apologize for living about previously mentioned fabricated documentation of my daughter living with me. My daughter does not live with me. She has been living with her dad...who is awful...and I have been in a nasty divorce/custody battle with for two years.

Business

Response:

August 13, 2014

Review: I was involved in an eico refuses to pay my claim. This involved a tractor trailer making me go into the median and then coming back on the interstate spinning 4 times. I was told that they would cover it, however they are refusing and are even threatening me. My insurance claim number is [redacted] Please help get this resolved. I want me vehicle either fixed or totaled and paid for it.Desired Settlement: I want my car to either be repaired or totaled and I want to be paid for that.

Consumer

Response:

Geico is my insurance company, The other driver who forced me off the road kept going. There was no impact with my vehicle however my vehicle was doing 75 mph at the time, I went into the median, and then I came back on the road and spun at least 4 times. I sustained internal injuries from the seatbelt. Geico is claiming it is mechanical failure. I drove from Pennsylvania to Nebraska where the accident occurred. Then I called the Nebraska state police who did not file a report but talked to Geico he did inform Geico that my car was overheating. I then called Geico who informed me to try and continue to my destination, I made it about 50 miles before the car just died. I then got hung up on over 14 times by geico when I was trying to use roadside assistance I have with Geico. It finally took 8 hours for a tow truck to arrive, while I was right along side of Interstate **.

Business

Response:

July 30, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: July 7, 2013

COMPANY: GEICO General Insurance Company

Dear **. [redacted]:

Review: I was really excited to change my insurance to Geicko insurance. I had safeco for almost 20 years. they were going to be cheaper and seemed very nice. I was quoted a price of 205.00 a month, then when they ran my credit it became 230.00 a month. Stated with that, it said it was due to my credit. I was appalled but in the wording, it said if there is a reason your credit is the way it is, let us know, we can work with you. There IS a reason my credit is the way it is. I had over 15, 000 dollars in medical bills. 15,000 dollars. which is ALL paid off. so that explains it. I have called Geico directly ten times, recieved NO call backs , and nobody is willing to work with me. I tell them exactly what the letter says, and nobody cares. this is false advertising on so many levels and I want my insurance to be the original price of 205.00Desired Settlement: I want the premium to go back to the 205 dollars I was quoted. I would like return phone calls and better customer service. I can provice a copy of the letter if need be. those are my circumstances. dont offer to help me if you arent going to do so

Business

Response:

July 31, 2014Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns.On July 7, 2014, [redacted] contacted us to purchase her policy. She requested an effective date of July 21, 2014 and selected a monthly payment plan to pay her six-month premium of $1,200.99. There are several options available when a new policyholder requests our monthly payment plan and plans vary based on the down payment they wish to make to start their policy. Normally, a down payment equivalent to the first two payments is requested. This is done to ensure sufficient equity to avoid cancellation if any of the remaining payments are received after the scheduled due date. However, if the policyholder enrolls in an automatic payment method, the one month advance payment is waived, and the down payment is simply the first month’s payment or 16.67% of the six-month premium.Based on the $205 monthly payment amount [redacted] mentions in her letter, it appears that we presented this option and she intended to take advantage of the automatic payment option. If she had elected to enroll in an automatic pay method, her down payment and the remaining five payments would have been the $205 amount. However, in this case, [redacted] made a down payment in the amount of 305.25, or 25%, of the total six-month premium of $1,200.99 and did not enroll in automatic payments. As such, [redacted] now has one less payment for this payment period and the four remaining payments are now $230.19.[redacted] contacted us on July 12, 2014 to discuss her concerns. We attempted to explain the billing for her policy and confirm that her total six-month had not changed, only the amount currently being billed to her and the number of payments. Unfortunately, we were unable to explain her payment plan and schedule. She completed her new policyholder survey and reiterated her concerns and we attempted to call her on July 14, 2014 but were only able to leave a voicemail. We tried again the following day with the same result.With regard to [redacted]’s concerns related to the credit notice she received, GEICO does obtain a credit based insurance score (CBIS) during the underwriting process of a new policy, along with other relevant information and a CBIS score was requested from Trans Union for [redacted]’s policy. However, it is important to note [redacted]’s policy is currently receiving a Financial Responsibility discount based on her credit based insurance score and her premium has remained $1,200.99 throughout the policy quotation process.We apologize if the conversations [redacted] had with our agents did not sufficiently clarify her policy premium, payment plan, and our use of credit in providing her a quotation. We regret any frustration this matter may have caused her.For your review, we have enclosed a billing schedule and Declarations page for [redacted]’s policy.I hope this information is helpful in resolving [redacted]’s concerns. If you have any additional questions, please contact my associate, Jason R**, at ###-###-####, extension [redacted].Sincerely,Maria S[redacted] Assistant Vice President GEICO

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:This is 100% not what I agreed to. I do not want automatic payments but I still was told my payments would be 205.oo and they also said they record thier calls. Go back to that call to hear what I was quoted. I am disgusted right now at thier lies.

Regards,

Review: I paid my car insurance on january 31 $210.geico proceeded to withdraw another payment on february 3 thus overdrawing my bank account causing me $210 in overdraft fees plus the extra $210 charge. They refused to reimburse fees that I incurred because of their mistake. The bank reimbursed only $70 I would like then you remedy thid

situation by returning the balance $ $140.Desired Settlement: $140

Business

Response:

February 16, 2014

Dear **. [redacted]:

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:

In **. [redacted]’s correspondence to your organization she expresses concern that GEICO extracted a duplicate payment from her account causing banking fees. She has requested that GEICO reimburse her for the banking fees she incurred.

GEICO’s records show that **. [redacted] set her policy up on automated monthly payments to be extracted monthly. The payment in question was scheduled for February 1, 2014 in the amount of $210.25. GEICO received a payment via “bill payer” on January 31, 2014. GEICO did not receive any request prior to the “bill payer” payment to cancel the scheduled extraction. By the time the “bill payer” payment was received, the scheduled extraction was already “in flight” and could not be stopped. GEICO notifies all customers that three days minimum notice must be given to stop an automated payment.

It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. GEICO maintains that no reimbursements or refunds are due at this time. Please note that the duplicate payment was refunded back to the payment source on February 3, 2014. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.

Very truly yours,

Review: My complaint is I can not get anyone to return my message about the shoddy work [redacted] did on my vehicle! I ave contacted geico claims 3x

It took almost 2 weeks longer than originally told.I understand delays but there was ALWAYS some kind of delay.The original pick up date was supposed to be Monday the 12th...then it turned in to the 14th,15th,19th,20th,21st,22nd!

EVERYTIME we'd call,I felt like we would get the run-around or no answer at all. On the 21st when I spoke to them, I was told they would finish buffing it around 6pm and so they would call first thing in the morning for us to pick up. I called around 9 and had to leave a message. My husband called a few minutes later and the man told him it would be ready around 1-2..."just come on up" and pick it up! I decided to call at 1:30 (because I didnt want to waste my time or gas to go up and it not be ready)and I was told it would be yet another hour!Even when we picked it up we had to wait yet again...close to 30 minutes.

Starting off our key was lost, we even told them before we left..we do not have a spare key,this is the only one.

I was told more than once about them having to redo something because it wasn't right.

These pics show several things that are still wrong with it:

Chrome trim not on it as before

different size/design [redacted] logos (also crooked,bubbled)

a dent still in it

a piece by step bar painted white that shouldn't have been,also white all along the bed (at the top,on the plastic piece)

there is one spot that is rough feeling and is dull looking, not shiny like the rest of the truck.

I am NOT trying to be picky or hateful, BUT, as long as they had the truck, it should have been PERFECT when we picked it up!

I appreciate them knocking $100 off of our deductible but after speaking with the guy on the phone on the 21st, I was under the impression that they would take care of half, if not all of our deductible for all of the problems we went through. I am sorry but this is NOT worth my $400! Something needs to be done,others shouldn't have to go through the same ordeal. We chose not to get a rental because it was supposed to be done the following Monday. We missed a couple of occasions because of only having the 1 vehicle. Now I know this is no ones fault but our own for not getting the rental but if both my husband and I worked outside the home we would have been "up a creek" lol

I would have went in and had them look at it then if it wasn't for:

1. we were strung along all day/week to get it and were pressed for time, as with 3 kids and end of school year,we had places to be :-)

2. I was NOT in the mood to deal with them anymore! I felt as if enough of my time was wasted on them!

Again, I am not trying to sound nasty at all. I appreciate all the friendliness of the staff and also them giving us the spare key they had to have made (before they found our other one) but I feel as though things could have gone differently.And as many times I was told they had to redo something, should I fear for the safety of my family while riding in the truck?

I was told several times by the (Geico)agent in [redacted] that something wasn't right,they had to redo it....well I have several pics,I even sent them in to Geico, of things that were still wrong with the truck when I picked it up. I do not know if the claim should be against Geico or the auto repair shop,but Geico is who I paid the deductible to and who I was supposed to contact withissuesDesired Settlement: I want my $400 back so I can take my truck to a different shop and have repaired!

Business

Response:

July 22, 2014

Review: I am getting geico info everday I dont want the insuranceDesired Settlement: Stop sending adverstising for something I don't want.

Business

Response:

February 20, 2014

Revdex.com of Metropolitan

Review: I originally signed up with Geico for Auto Insurance, and ended up buying other policies as well (underwritten through [redacted] who Geico associates and does business with). The other insurance policies were for Renters and personal artifacts. After receiving a bill for my Renters insurance I called Geico to pay it. I was transferred to their [redacted] insurance department and paid the bill. I asked the associate at that time if she could tell me if I owed anything on my personal artifacts insurance and she told me no - that I was paid up through 2014. Within a week I received a bill from [redacted] (through Geico) that I was past due on my personal artifacts insurance policy. When I called [redacted] (through Geico) that one of their associates gave me incorrect information they treated me like complete dirt. They refused to research my complaint and had no interest in making anything right. They also insisted on charging me the late fee even though they gave me completely wrong information the first time I called. I was treated like a customer that made no difference to them. I canceled all of my policies with [redacted] (through Geico) and they did nothing but charge me a cancelation fee. It felt like they wanted to get rid of methe associates condescending tone and attitude completely caught me off guard. He had no interest whatsoever in salvaging my business or their reputation. I have never been treated this way...so I took my business to [redacted].[redacted] quickly helped get me set up with new policies and offered me an auto insurance deal that was amazing. So I called Geico directly to cancel my auto insurance. I was told that I would receive a refund check for $135 via automatic debit back into my checking account within 2-4 days. Over a week goes by with no money back in my account. I called Geico and they told me they mailed it (to the wrong address) and that I would have to wait another 10-14 BUSINESS days to receive my check. Additionally I was told I would only get an $80 refund and not the $135 the last associate told me I would receive.I told Geico they had 3 days to make this right...to research my whole experience from beginning to end and really take an interest in how their customers are treated (and why they cancel policies). I was assured I would get a call back within 3 days or less. I warned them I would post this feedback everywhere I could but clearly they don't care about their reputation or how their customers are treated. I'm sick to my stomach that I ever used Geico and I will make sure everyone I know hears this story.Desired Settlement: I request for this issue to be investigated (as promised the last time I called Geico) and to be contacted directly with the resolution. I expect Geico to make this right with me before it escalates further.

Business

Response:

February 6, 2014

Review: I am writing to complain about Geico's conflict of interest practice in handling my car accident injuries. I sustained two accidents in 2007. One when I was a driver of a motor vehicle which was struck in the rear. Another was when I was struck by a vehicle from the back in a parking lot. Neither accidents were my fault. All vehicles involved were insured by Geico at the time. Six years from the accidents, Geico is still trying to flex its big muscles to try to further ruining my life as if I suffer in pain all day long, lost my job and private practice, no quality of life were not enough for Geico.

Before the accidents, I never suffered any back injury/ pain. I was a young professional who enjoyed an athletic, active and fulfilling life. I had a full time job. I also had a private practice. I was financially independent and sound.

During the years that followed my accidents, my back injury became more and more disabling and was seriously interfering with my job. Eventually, I had to give up my job due to the injuries sustained in the above two car accidents. I no longer had a private practice.

I respectfully request that the Attorney General's office look into Geico's practice. Please stop Geico from victimizing car accident victims like me. Geico is a profit driven company and it's to their advantage to deny as many claims as possible. I understand that there are people filing false claims. However, my claim is real. It's disheartening to know that Geico is disregarding my suffering for their bottom line. It reflects badly on Geico that I had paid premium for their service but refuses to provide it when I really needed it.

Thank you and I look forward to hearing from you.

Sincerely,Desired Settlement: financial loss

Business

Response:

October 23,2013

Revdex.com of Washington DC 1411 K. Street, NW, 10th Floor Washington, DC 20005-3404

RE: Revdex.com ID#:[redacted]

Complainant Our Claim#:[redacted] & [redacted]

Our Insured: [redacted] & [redacted]

Loss Date: 07/28/07 & 08/21/2007

Dear **. [redacted]:

Thank you for your inquiry of October 13 , 2013.

In regard to Claim number [redacted], **. [redacted] is suggesting that GEICO is not compensating her for pain and suffering she received as a result of an accident that occurred on July 28, 2007.

In this loss, **. [redacted] was struck in the rear by our insured, [redacted]. There was very minimal damage to her vehicle, which was paid in full. Her personal injury claim is being handled by [redacted] from The Law Office of [redacted]. This claim is in active litigation in the Supreme Court Kings County. Any questions regarding this claim should be directed to **. [redacted] at ###-###-####.

Regarding Claim number [redacted], **. [redacted] is suggesting that GEICO is not compensating her for pain and suffering she received as a result of an accident that occurred on August 21st, 2007.

In this loss, **. [redacted] was struck as a pedestrian. Her claim for pain and suffering is being handled by [redacted] from The Law Office of [redacted]. This claim is an open and active claim currently in litigation. Any questions regarding this claim should be directed to **. [redacted] at ###-###-####.

If any additional information is needed, please contact [redacted], Claims Supervisor at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I had a car accident back on August 30 of this year. I filed a claim on the same day. Besides an initial investigation by an investigator, I have not received any communication from the designated claims respondent, Jessica Scarlett. My car has yet to receive an estimate to be fixed and I had to take a week off from work to no avail. This whole process is not only costing me money and putting my job at risk, but it's putting my friend's job at risk because he has to leave his job early to pick me upDesired Settlement: Needless to say, I will be switching insurance providers when this is all set and done. Before, I need someone to reach out to me to finish the claims process

Business

Response:

October 21, 2013

Dear Ms. Horne:

Thank you for your letter of October 13, 2013.

This loss was reported to us on August 30, 2013. Because this loss occurred the same day this policy became effective, we conducted an investigation to determine if coverage would apply to this loss. We secured a recorded interview from **. [redacted] and referred this loss to one of our special investigators to help us gather the needed information to determine if the loss would be covered. The special investigator obtained the OnStar records for this vehicle, which enabled us to determine the accident did in fact occur within the policy period. We subsequently inspected the vehicle damages and issued payment in the amount of $3,049.49 on October 17, 2013.

We sincerely apologize for the delay in handling. However, we felt that additional investigation was warranted given the circumstances. Should you have any additional questions, please contact Claims Manager, [redacted] at ###-###-#### or at [redacted].

Sincerely,

Review: My name is [redacted] and I am writing about my poor treatment and experience with Geico. This is regarding my claim on my Suzuka Forenza.

[redacted] with [redacted]'s Collision stated that he sent the first supplemental claim to you guys 3 weeks ago, he called and couldn't get any one to come out and approve the additional damages. I spoke with [redacted] from Geico last week and he assured me he would go out to approve that by Friday. That didn't happen. So I emailed to express my frustration because it hasn't take 30 days to get this handled. I explained to him that Geico's 3 week delay of getting this was unacceptable and not getting an adjuster there to approve the additional damages isn't my fault. I continued to advise him that I wouldn't pay the additional cost that could occur because it was getting close to end of my car rental per my policy.

[redacted] offered no solution. I received a called from a different adjuster it was a female this time and she called to let me know she was going to review the car and then called back the next day to tell me it had been done. This was two days ago. However, today [redacted]'s supervisor told me that the car wouldn't ready until Wednesday and my coverage for car rental ends Saturday and I would be responsible for that. I explained that I shouldn't be expected to be responsible for something because they dropped the ball. It wasn't my fault that they sat on this for three days. I explained that I would be filing a complaint with the Revdex.com, Attorney general's office and the Insurance commission. The supervisor went on to say that it didn't matter cause my policy ends on that day and they wouldn't do anything further. He said it didn't matter how long it took the adjuster to get out there. That is it. It went on to say that my policy only covers 30 days, so therefore, I would have to pay for any days beyond that, I am so very angry and I would like this matter to go to the President of Geico. I told [redacted]'s Collision about this and he said that you would charge him for everyday that he took over the time you told him it took to repair the vehicle; so therefore, why would you make the customer pay for your dropping the ball and not getting there within a certain amount of time. I would like to speak with the President of Geico because this is very poor way to treat a customer. [redacted] has all of the paperwork to show that number of times he faxed the paper and [redacted] confirmed that there were several adjuster out sick and he said that is why you guys were so far behind. I told him that was fine but I couldn't be held responsible for paying for additional car rental because they have so many people out sick. Who does that? I am so very upset and can't believe the way that I am being treated, it is unacceptable.

Sincerely,

[redacted]Desired Settlement: I would like the supervisor to offer and apologize and Geico to over my car rental until Friday. Thanks again.

Take care,

Business

Response:

October 7, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: August 27, 2013

COMPANY: Government Employees Insurance Company

Dear [redacted]:

Review: I was a customer of GEICO and I had "full coverage" include comprehensive & collision coverage , but collision was removed without my consent. When I had an accident they denied me collision coverage and stated I did not have "collision coverage", but I know I did. They have cheated me out of the coverage I should have been receiving, but said the policy did not have it listed. I need some clarity how this should be solve. I am not satisfied with their policies & procedures. Thanks for your assistance.Desired Settlement: I desire a refund for coverage I have paid and need to make things clear from this point on with customers. I appreciate your help in this matter.

Business

Response:

May 7, 2013

Review: I have had a policy with Geico Insurance for a couple of years now, with a recurring automatic payment every 6 months on my [redacted] card. In January of this year, I had a claim for glass coverage because of a cracked windshield (I was assured that legally my rates could not be raised because of a glass claim). In February, my account came up for auto-renewal, and I just assumed it was renewed. Today I got a letter from Florida HSMV that my license was about to be suspended because I had no insurance coverage. I logged into Geico's website and was informed that my insurance was cancelled due to non-payment. I called customer service, and was informed that they had attempted to charge my [redacted] card twice on the due date of 2/27 and once more 4 days later, and it was declined both times (I am always significantly below my max credit limit). They also said they tried to mail me a letter but it was returned to them (when verifying my address, they said they did not have my apartment number listed, even though I have received insurance cards from them in the past). They renewed my policy over the phone so that I would not lose my license, but at a much higher rate due to the cancellation. I then sent an inquiry to [redacted] card, and this is their reply (my original message to them is directly after the reply).

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Thank you for your recent message about a declined charge on your [redacted] account. We want to be the most rewarding relationship you have with a financial services company, and I will be happy to answer your question.

After reviewing your account, I did not find any indication that a charge was declined. This might be the result of a connection error or merchant equipment problem, or it may indicate that the charge was never submitted.

I do, however, show 2 payments attempted and approved on 4/9/2014. One for $xxx.xx and a second for $xxx.xx both from Geico.

Should your account be declined in the future, and you believe that charges should be approved, please call [redacted] (###-###-####) right away to request an approval by phone.

------- Original Message --------

Date : Apr 09, 02014 08:23 PM

Subject : Re: Other Questions [#[redacted]]

Message: My car insurance recently cancelled because they said that the automatic payment I had set up was denied by you, twice on the 27th and then again 4 days later. I never remember seeing attempts made by them. Can you verify that they did indeed attempt to collect these payments? I am suspecting that they wanted the insurance to cancel so they could charge me a higher premium (I had a glass claim a couple of months ago and legally they can't raise my rates due to a glass claim). If they did in fact try to collect the payment, can you tell me why it was denied? Thank you.

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(The 2 charges today were the ones to reinstate my account.) I am very upset that my premiums are going to go up because of this, AND I am going to have to pay fines to the FLHSMV for being uninsured. The company showed no willingness to work anything out over the phone.Desired Settlement: I would like my premiums to go back to what they were before this happened, and for Geico to take care of whatever consequences this brings up with FLHSMV. I avoided suspension by renewing the policy, but I am sure there will be fines, unless maybe Geico can convince them that it is not my fault.

Business

Response:

April 18, 2014Dear [redacted],We received your correspondence dated March 12, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.We attempted to contact our insured via telephone; however, we were unsuccessful.On February 26, 2012, our insured purchased a new policy online at geico.com with a [redacted] card ending in [redacted]. At that time, he authorized this [redacted] card to be used automatically for future installments.On August 27, 2013, and August 31, 2013, we attempted to submit our insured’s renewal payment of $523.42; however, the payments were declined. On September 1, 2013, our insured made a one-time payment online at geico.com using a [redacted] card ending in [redacted]. Our insured’s [redacted] card ending in [redacted] remained enrolled for future automatic payments.In October 2013, we received returned mail from the Postal Service, which indicated our insured’s [redacted] address was invalid. We used an automated phone call and e-mail to request that our insured provide us with his updated address. Our records do not reflect our insured contacted us to update the address prior to his reissue on April 9, 2014.On February 27, 2014, and March 3, 2014, we attempted to submit our insured’s renewal payment of $523.42 on his [redacted] card ending in [redacted]; however, the payments were declined due to the card being over the limit. On March 4, 2014, we emailed our insured a notification that his payment declined. On March 5, 2014, we mailed our insured a notice that his policy would cancel if we did not receive a payment by March 16, 2014. We did not receive payment and our insured’s policy cancelled effective February 27, 2014. On March 18, 2014, we again received returned mail from the Postal Service since our insured had not notified us of his proper address.On April 9, 2014, our insured called us to reissue his policy. He made 2 payments, totaling $650.24 with his [redacted] card ending in [redacted]. We regret that our insured’s premium increased when he reissued the policy. It appears that he might have expected his payment to be charged to his [redacted] account ending in [redacted], rather than the one that was enrolled. If our insured can provide us proof that his [redacted] card ending in [redacted] had funds available when we submitted his payment, we would be happy to reinstate his previous policy without a lapse.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.