Geico Corporation

Review: my vehicle/wheels were stolen on 04/10/14. I purchased the added wheel covered under my policy which covers my wheels up to $2500.00. geico has since decided that they are not going to honor this portion of the my policy .

claim # [redacted]. the adjuster [redacted] was very rude and nasty .Desired Settlement: I would like to be paid for my wheels in which were covered under to additional policy .

Business

Response:

May 19, 2014Dear [redacted],I am writing in response to your 5/8/2014 inquiry regarding [redacted]s total loss settlement,[redacted] is asking for reimbursement for the full amount of the endorsement on his policy for aftermarket wheels and tires in addition to the total loss settlement for the value of the vehicle. [redacted] was informed by GEICO supervisor [redacted] and by GEICO adjuster [redacted] that the policy endorsement of 2500 is used to determine the replacement cost to indemnify him when the vehicle is a partial loss (repairable). In the case when the vehicle is a total loss, we list the upgraded wheel type in the vehicle options to determine the value since the endorsement price does not have an impact on the actual cash value of the vehicle. This is also defined on the policy endorsement amendment: Our limit of liability will not exceed the less of the actual cash value of the listed items or the actual case value of the vehicle.”We apologize that [redacted] felt that our adjuster was rude and nasty.” It is never our intent to exhibit anything but fair and respectful service. The discussion around the policy terms was to inform [redacted] of how the claim was to be handled and not to upset him in any way. Again, please accept our apologies.If you have any further questions or require any additional documentation feel free to contact our field manager [redacted] at [redacted] or [redacted].Sincerely,

Review: Dear Sir/Madam,

I received a quote from Geico regarding an auto insurance this week. On talking with the sales person on the phone I was sold a Geico policy for my car and a renters insurance. The sales person asked for all the required information including my personal information, cars make, model and reviewed my cars VIN number. He was aware of the accident on my car ( which had happened two years ago while I was a Geico customer ), and the tickets as was discussed in his conversation with me. He gave me the final total premium and suggested to cancel my current car insurance policy. I signed all the paperwork as recommended and cancelled my current policy. The first months premium was deducted from my checking account. The next day I received an email from Geico saying that my premium has increased due to finding of additional activity they they were not aware of at the time of the policy purchase. On calling the customer care they quoted the car accident (that the sales insurance agent was aware of and that accident had happened while I was with Geico two years ago ) as the reason for the increase of premium. On talking to two customer care agents and a supervisor none of them were able to honor the initial agreement. I have now purchased my previous policy back and cancelled my policy with Geico. This whole ordeal costed me my precious work hours as a physician spent talking with customer care agents and buying and canceling policies. The money deducted promptly from my account would not be returned for more than 10 business days. They asked me my permission for pulling my credit report that must have adversely affected my credit score. I felt like I was scammed into buying a policy from them.Desired Settlement: 1) I would request an official apology letter from Geico.

2) I would also request the prompt payment of all the money deducted from my accounts.

3) I would like the credit inquiry be taken off my credit report if they were not soft pulls by Geico for auto and [redacted] renters insurance ( both of which I have cancelled ) so it doesnot affect my credit score

4) If possible I would like to request Geico to never approach me with any quotes, emails or snail mails in future.

Business

Response:

May 21, 2014Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization he expressed concern that he was sold a policy by GEICO and incurred an increase in premium after he had made the decision to purchase and cancel his prior policy. He alleges that the GEICO agent was aware of all of his driving activity when the policy was sold.GEICO’s records show that the policy in question was bound on May 11, 2014 to be effective May 12, 2014. As a result of an isolated agent error, an accident dated August 31, 2012 was not added to the policy. Please note that [redacted] was given an opportunity to disclose the details of the loss. Based upon his description, the loss was added as a not-at-fault occurrence dated August 1, 2013 with less than one thousand dollars in property damage. On May 12, 2014 the error was found by GEICO’s underwriting division and the accident was updated to reflect the facts ([redacted] was at-fault and the damages exceeded five thousand dollars). This resulted in a surcharge of $291.20 being added to the policy. Per New Jersey Department of Banking and Insurance Regulation, there is a 60 day window in which the insurer has to make adjustments to the policy placement and/or premium based upon additional and/or changed activity and/or underwriting information obtained.It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,Michael *. S[redacted] GEICO’s Executive Office

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:1) The accident that happened was under GEICO's insurance and GEICO had all the records that the agent must have been able to see. There was no property damage in the accident. The damage was to my vehicle.2) As Acknowledged in the email by Mr S[redacted] that it is an isolated agent error, I have still not received an apology for the error.

Review: In or around March of 2013, I called Geico motorcycle insurance for a rate quote that would protect me from issues while riding on race tracks for the purpose to personal enjoyment and learning. The insurance sales representative directed me to buy Collision insurance coverage. She checked with her underwriting department to make sure the insurance coverage would cover my specific issue. She then issued me the policy with the additional Collision coverage. I paid on this collision coverage for the last year. On May 27, 2014 I made a claim for this coverage from riding on the track. Geico is claiming that their policy never covered this activity. Now, they are asking for additional letters and other evidence and refusing to issue a denial letter. The policy requires me to receive a denial letter before I make any clai** in court. As such, Geico has not only denied my claim in bad faith, but is continuing to deny me my right to my day in court.Desired Settlement: Geico should honor their sale's person's suggestion to buy Collision Coverage and cover the damages to my vehicle. Otherwise, I should receive all of my collision payments back plus the difference between the damage on my motorcycle and the collision coverage payments.

Business

Response:

Dear **. [redacted]:

Review: I was hassled by customer service to visit an insurance adjuster. I asked the claims customer service person what my claim would cover and was told that since there is no damage on my vehicle but that my property that was stolen was covered up to $200 if I proved my property was over the $500 deductible. I was then told to make an appointment with the insurance adjuster to complete the claim. In fact what I was told was a lie. When I called the claims office back the supervisor ([redacted]) would only tell me that he was not the one that answered that question and would not honor any previous discussions. I asked why would I waste my time if there was nothing to come of it. He only replied that he does not know why and would not help me any further.Desired Settlement: I would like the $200 that covers my stolen property.

Business

Response:

June 12, 2014

Revdex.com of Metropolitan

Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE

NUMBER: [redacted]

COMPLAINANT:

[redacted]

INSURED:

[redacted]

CLAIM

NUMBER: [redacted]

POLICY

NUMBER: [redacted]

DATE OF LOSS: March 29, 2014

COMPANY: GEICO Advantage

Insurance Company

NAIC: [redacted]

Dear **. [redacted]:

Review: Hello,

Re: Policy#: [redacted]

On 05/04/2014, I called to request the cancellation of my Auto Policy, effective: 05/15/2014. That went through fine. I sopke with: [redacted], and[redacted], from the

GEICO Internet Team, via email and requested to know what the policy's billing cycle was. [redacted] and [redacted] were unable to provide this information. Instead played played word games with me via email and refused to answer a direct question for assistance. Even though I requested to stop my service effective: 05/15/2014, I am still a customer, but they replied to me as such:

Upon review, we show that your policy has been canceled effective 5/15/2014. Please be advised that since your policy has been canceled, there is not an active billing cycle. How can that be? I believe the ethics of Geico need to be heavily reviewed and will also file an AG complaint in regards to this response.

You need more training and better systems to provide the available information that an active customer requests. It is 05/04/2014, NOT 05/15/2014, so therefore, I am active until that time period.Desired Settlement: I will await a written response via email and POSTAL mail with the simple information that has been requested. Calling me will only further irritate the matter. All I want is the Billing Cycle. Why can you not provide this?

Business

Response:

May 9, 2014Dear [redacted]:We received your letter regarding **. [redacted]s concerns.We regret hearing the difficulty **. [redacted] experienced when questioning his billing cycle. After trying several times to respond to **. [redacted]s question via email, he was advised to call our corporate office. Our agent made this suggestion, in hopes that by discussing his policy over the phone **. [redacted]s question would be better understood and he would receive the information he was requesting.**. [redacted]s policy was on a monthly billing cycle since its inception. **. [redacted]s payments were set up Recurring Credit Card. Each payment was extracted on the 10th day of every month. **. [redacted]s policy renewed on April 10, 2014 and his renewal payment was received by April 17, 2014.On May , 2014 **. [redacted] emailed us and requested to have his policy cancelled as of May 15, 2014. The policy was cancelled as he requested and an email was immediately sent informing him of the balance due on the policy. Since the policy was cancelled prior to the October 10, 2014 renewal date, the credit was calculated using the required short rate method defined in the North Carolina Personal Auto Manual. **. [redacted]s policy was in effect for 35 days resulting in 30% of the $1,112.68 premium owed. **. [redacted] submitted a payment for $188.45 which included $6.00 in service fees. By our calculation the earned premium of $151.35 is correct.If you have additional questions regarding this matter, please contact [redacted] at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not agree with these charges. Out of a 30 day monthly cycle, if I cancel my service, then you're not supposed to get more of a percentage than is owed. I invite Geico to do what is right and reduce these charges accordingly.

Regards,

Business

Response:

May 20, 2014

Revdex.com

1411 K ST NW 10TH FLOOR

WASHINGTON DC 20005

Regarding: [redacted]

Policy No: [redacted]

ID No: [redacted]

Dear [redacted]:

We received **. [redacted]’s rejection of our May 9, 2014 response.

As our previous response indicated, we are required to apply a short rate fee when a policyholder chooses to cancel their auto policy prior to their renewal date. Due to this requirement we are not able to reduce the earned premium **. [redacted] owes. We regret we do not have a more favorable response at this time, but we must adhere to the policies set forth by the North Carolina Personal Auto Manual.

If you have additional questions regarding this matter, please contact [redacted] at ###-###-####.

Sincerely,

Virginia Beach Regional Office

GEICO Indemnity Insurance Company

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I [redacted] brought 6months in advance for my 2005 Nissan Altima on 02-22-2013. I brought the Nissan from a car dealer ship in [redacted] VA. After paying $487.41 I was then granted full coverage from 2-22-2013 to 08-23-2013. On June 9 2013 Geico cancelled my policy without any notice to me. [redacted] came and got my car in June stating from [redacted] the owner its only taking the car for no insurance. He then stated that I would have to get full coverage and pay a fee of $500 to get my car back. Geico gave notice to [redacted] for no insurance when I have already paid for 6months. I still had over 2months of insurance. After talking to Geico they stated that because my boyfriend added his car and didn't pay on his car my car got cancelled too. How Is that fair or even right when I already paid for the 6months. And none of that was explain to me at all. Geico failed to keep me covered till 8-23-2013, failed to contact me after I gave them my correct address not once but twice after them entering it twice wrong. And misleading me to assure coverage for 6months. Also stealing my money. And all resulted in me losing my car that I still owe $4,000 losing my job, and missing very important doctor appointments for myself and kids.Desired Settlement: I would like the full refund of my $487.41 for the insurance. Also for the remain balance of my car $4,000

Business

Response:

September 17, 2013

Review: In the Month of August, I requested to have my automatic payment cancelled and make my payment manually--however the company took the payment from my checking account 8/30/2013. I proceeded to call customer service and a check was overnighted to me to cover this. The representative indicated to me that the only way my automatic payment would come through would be to sign back up for it (which I did not). September 30, 2013--Geico took another unauthorized payment from my checking account in the amount of 232.38. I called customer service again and spoke with [redacted] who put her manager [redacted] on the line. **. [redacted] refused to assist me in any fashion with refunding either the amount of the payment or the overdraft charge I incurred of $33.00. This company appears to place absolutely no stock in the word of mouth of their representatives. I feel I have been lied to and can no longer trust this company with my banking information.Desired Settlement: I am requesting the refund of the 232.38 as well as a $33.00 overdraft fee (I am willing to provide a copy of my bank statement). If this is not done--I am requesting my account with your company closed and I will report the charge as unauthorized to my bank and will never do business with your company (and suggest to my family and friends to do so as well) again.

Business

Response:

October 10, 2013

Review: My car was hit by another car in December of 2012 in a one-way parking lot. The other car failed to yield to me, despite my car being completely out of the parking spot. The driver of the other car admitted to not seeing my car. Further, based on the points of impact (left rear bumper hit by right rear quarter panel(which was part of her bumper due to design of the car)), there is no other way to geometrically come to any other conclusion other then she should have yielded to my car. Despite this, GEICO assigned 50/50 fault.

It is clear that GEICO systematically assigns people to 50/50 fault whenever possible, to raise insurance rates. They do not do enough investigative work or stand up for its customers, because the customer is a stream of income in which they extract as much money as possible through any which way they can.

The unsuspecting consumer is lead to believe that a 50/50 fault is a no fault, but in fact a 50/50 fault is viewed by insurance companies as at fault, despite what the claims advisors tell you at the time of the determination.

After my policy renewed, my rates went up. I went on a competing car insurance website and learned that they had paid a claim of $400 to the woman that hit my car. Based on this information, the woman's car would have to have suffered $800 in damages. The car had a mark on the white paint. Everyone knows that these repairs could be done for much cheaper <$200. However, because of GEICO's scheme, they pay claims without much investigative work, because it requires less manpower and they can simply pass the cost along to me in premium increase.

GEICO is the worst insurance company. After being a customer for over 5 years, I feel I should have been with another company that cared about the well being of its clients insurance premium and insurance record. Instead, they do whatever they can to damage it.Desired Settlement: GEICO should change the categorization of this accident from a 50/50 fault to a no fault on my insurance record and recalibrate my premiums from the date of my renewal and credit me the difference in the form of a refund.

Business

Response:

Please find our response letter for complaint#[redacted].

Review: I called Geico to make payment on my car insurance, I told them I wanted to pay $150 towards my insurance. When I realized they charged me $400 I called customer service. I talked with them and asked how long it would take for the $400 to go back into my account. They put me on hold and when they came back they told me they canceled the payment. I never told them to cancel the payment. I asked to speak to a manager and they transferred me to a supervisor. I then told the supervisor to un-cancel the $400 payment, Not charge me another $400. They instead charged me another $400. I asked them why they charged me another $400. Then they put me on hold again. When they came back they told me they had canceled that transaction too. So because they charged me twice I had $800 in my account that was on hold. None of my bills got paid because they charged me twice. I never told them to cancel anything. I told the supervisor I wanted to talk to the Manager. They told me the manager wasn't available. I asked when will the manager be available, they told me we will have a manager call you back. I waited 45 days for the manager to call me. I called many times trying to talk to the manager and they told me they will call me. I filled out surveys online. All I wanted was to talk to the manager and figure out why the customer service was so bad and why they kept charging and canceling the charges. Finally the manager called me on my weekend and day off at 9:00AM. I did not like the way the woman were talking to me and raising their voices when it was unnecessary. When the manager talked to me he kept bringing up the cultural differences. He tried to tell me, that because I am not from America is why I was getting offended about the way the people were speaking to me. It has nothing to do with my culture. Offense it offense and that's all there is to it. I do not appreciate it when people raise their voices at me, especially when I am paying them for their services.Desired Settlement: I deserve a Apology from the women who were raising their voices at me and charging my account to much.

Business

Response:

Hello [redacted],

The attached pdf is our response to [redacted]’s complaint.

Please contact me by email or at the number below if you have any problems accessing the file.

Thank you,

Consumer Relations

GEICO Region 10

Phone: [redacted]

Fax: [redacted]

Email: [redacted]

Review: 15 MINUTES CAN DEFINITELY COST YOU 25% OR MORE IN AUTO INSURANCE.

My Geico Policy Number is / was [redacted].

I have been with Geico since April 23rd 2014 and I also have a Renters policy with Geico as well.

I contacted Geico on July 10th 2014 about a cancellation notice (scheduled for July 11th 2014) that was sent to me and I was in desperate need of a payment arrangement or a grace period for the payment to be processed on Friday the 18th 2014 which I was told by a Customer service agent that was impossible to achieve.

I was then told by the agent quote: "I will have 2 Business days/ 48 hours/ July 15th 2014 grace period to have the payment in by midnight" . Which technically put me back to tomorrow July 15th 2014.

However, I was able to have the money for the payment today July 14th 2014. I called Geico at about 4 am (since I work nights ) without success. I then got off work, took a nap and contacted Geico back about 6 pm Central time to have the payment processed.

To my huge surprise, I was told that the policy had cancelled at midnight (about 18 hours prior) and I will have to pay what I owed an have a new policy started (Contradiction number 1).

I was not happy about it and I told the agent I had on the phone about what had happened; She stated that the procedure will just be a policy re issuance and it will not take more than 5 minutes without any changes.

She then processed my payment and transferred me over to another department. The lady on that phone then contradicted for the second time (Contradiction number 2) what I was told by the previous Geico agent less than 5 minutes earlier.

She said I will have to have a new policy done with a monthly payment quoted at over $150 more than what I previously had with a down payment of about $700 despite no changes in my driving record and all (which should have never been in question in the first place) .

This is when I explained once again what I was told by the original agent (from July 10th) and I asked to speak to a Supervisor not a cross and borderline rude individual. That's when contradiction number 3 came in and I was told that there was a 25% increase in the amount of the policy because of the 16 Hours lapse in coverage that should have never happen in the first place ; going against what I was told by the previous agent stating that there have been an increase in the insurance rate for my are (All BS of course).

The supervisor then offered to may be lower my down payment only (still not addressing the main issue in hand) , which I said was not fair and was based on a wrongful information I received from one of his agent/ colleagues.

Despite me explaining the situation again and inviting the supervisor to consider that facts I was presenting him with, he did not waive and was all about his money , just like Geico I guess.Desired Settlement: Now it surely took me less than 15 minutes back in April 2014 to find Geico, to get my policy set up and of course get my money drafted out of the account in the middle of the night.

However, I took less that 15 minutes for "Geico" to deny my extension request, to "misinform" me about the grace period policy in place, to flat out lie about the rate increase in my area and finally to charge my card for their dues that I do not refute. Also they made sure to leave me hanging from a string without insurance, with a now 18 hours and more lapse in coverage on my record and a potential fee from my Autos Financing companies if they do decide to purchase some insurance to secure their respective collateral's. That is without stating the obvious, ME NOT BEING ABLE TO DRIVE my vehicles.

No Accountability what so ever, no common courtesy and I will insist no common sense (From all the agents and from "Bruce" the surprisingly supervisor) , since even the human effect in this equation functioned even worst than an automated system at multiple levels.

I now kindly request my coverage, my rate and all the attributes associated to my account back to a functional status upon my regular remaining payment due to this horrible experience.

While knowing it will take less than 15 minutes for you to read and disregard this complain, less than 15 minutes to move on to the next one but surely more than 15 hours, 15 months or 15 years to get back to me with a favorable outcome or at least Human/ positive solution to the multiple failures within the Geico Customer service, billing and supervisory machine; I will like to say it took me more than 15 minutes to write this and If you may, do not hesitate to forward it to the "Green Geico" in the commercial, he seem more friendly and alive than anybody I have had trough out this Nightmare.

From a Very DISATISFIED CUSTOMER.

Kind regards,

Business

Response:

July 22, 2014

Revdex.com

Attn: Anita Horne

1411 K St. NW, 10th Floor

Washington, D.C. 20005-3404

Re: [redacted]

Case No. [redacted]

Dear [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the [redacted], TX Regional Office for a reply.

On March 26, 2014, [redacted] purchased a GEICO Casualty Insurance Company policy, effective April 23, 2014 through October 23, 2014. The down payment was made by electronic check in the amount of $371.79. The policy was placed on the Electronic Funds Transfer payment method and confirmation was mailed March 27, 2014 (copies enclosed).

Later in the day of March 26, 2014, [redacted] spoke with a Customer Service Representative and cancelled the down-payment electronic check.

On March 28, 2014, an Electronic Funds Transfer Bill Notification was sent to [redacted] reflecting a payment of $375.60 would be due April 23, 2014 (copy enclosed).

On April 3, 2014, GEICO sent [redacted] a letter indicating the Electronic Funds Transfer bank account number was invalid, therefore, we deactivated the Electronic Funds Transfer enrollment. The policy was changed to a Direct Invoice (copy enclosed).

On April 9, 2014, a billing notice was mailed to [redacted] in the amount of $375.60 to be due April 23, 2014 (copy enclosed).

On April 11, 2014, [redacted] spoke with a Customer Service Representative and made an electronic check payment in the amount of $371.79.

On April 15, 2014, [redacted] spoke with a Customer Service Representative and made a credit card payment in the amount of $375.60 and changed the billing plan from the Direct Invoice to the Recurring Card Payment method.

On April 16, 2014, a Recurring Card Payment Notification was sent to [redacted] indicating a payment would be charged to his card in the amount of $374.41 on June 23, 2014 (copy enclosed).

Also on April 16, 2014, the payment of $371.79 was returned by the bank as Invalid Account Number.

On May 5, 2014, a Recurring Card Payment Notification was sent showing the payment of $371.79 was returned on April 16, 2014, therefore, a payment of $339.73 was due May 23, 2014 (copy enclosed).

On May 13, 2014, a Recurring Card Payment Notification was sent indicating a payment of $339.73 was due on May 23, 2014 (copy enclosed).

On May 23, 2014, a Recurring Card Payment in the amount of $339.73 was received and was declined the same day. The payment was resubmitted on May 27, 2014 and was declined the same day for Non-Sufficient Funds.

On May 29, 2014, a Notice of Cancellation for Nonpayment of Premium was mailed in the amount of $339.73 to be due before June 9, 2014 or the policy would cancel (copy enclosed). A payment was received June 8, 2014 in the amount of $339.73 and the policy continued in force.

On June 23, 2014, a Recurring Card Payment in the amount of $363.73 was received and returned by the bank on the same day. The payment was resubmitted on June 27, 2014 and was returned the same day due to Non-Sufficient Funds.

On June 30, 2014, a Notice of Cancellation for Nonpayment of Premium was mailed in the amount of $363.73 due before July 11, 2014 or the policy would cancel (copy enclosed). A payment was not received and the policy cancelled.

GEICO extends a grace period on monthly installments whereby payments can be accepted within three calendar days of the Cancellation Notice effective date without a lapse in coverage. The first counted day is the Cancellation Notice effective date. In this case, a payment would be needed prior to 12:01 a.m. July 14, 2014 in order to continue without a lapse.

On July 14, 2014, at 6:57 p.m. Central Standard Time, [redacted] contacted the Customer Service Department to make a payment. As coverage was only paid for until May 23, 2014, the premium balance of $210.52 was for coverage provided from May 23, 2014 until July 11, 2014. This amount needed to be collected prior to quoting a reissue policy.

[redacted] paid the policy balance and was transferred to a Customer Service Representative and was given a quote to reissue his policy. [redacted] declined the reissue policy offer.

We regret [redacted] received conflicting information from the Customer Service Department, however, all Corporate reissue procedures were followed. The lapse in coverage will not be rescinded nor will the previous rate be restored.

[redacted] may contact the 24-Hour Customer Service Department at his convenience for a quote to reissue his policy.

A Statement of Account is enclosed.

If you need additional information please contact Jerry M[redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].

Sincerely,

Greg J[redacted]

Assistant Vice President

Enclosures

Cc: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I contacted the support prior to actually being informed about the grace period in place by Geico, I was informed as previously stated in my complain by the agent on the phone of a grace period that does not correspond to July 14th 2014 but to a Day later based I repeat on a "business day" base not "calender day" base and those calls have been monitored and I believe this is a situation where the tape can be pulled out instead of verbal technicalities that once again are in the sole intent to clears Geico or their poor and rude customers service representative of any wtong doing.

Review: I separated from my wife Jan 1 2013. I opened a separate insurance policy on 4/10/2013 under just my name , solo vehicle and new address. A week ago later I received a declaration page dated 4/11/2013 from Geico (that I can show you) with an endorsement effective date of 02/21/2013 showing that my deductible was $500. When I received that letter I contacted Geico because It appeared the policy had expired on 03/24/2013. On 04/10/2013 Geico collected $108 from me and told me that my policy was valid till may 2013. When I contacted Geico after I received the letter dated 4/11/2013 I contacted Geico to assure I had valid insurance. The Geico employee stated my insurance was good until Sept 23, 2013 and thet they would send me a bill. Later in the day I noticed Geico had returned the $108 to my bank account and another $40 as well. I was never contacted to why my bank account was given back the money. On 4/25/2013 a deer ran into my vehicle at no fault of mine. I made a claim on the damage to Geico on the same date. Geico claims that my estranged wife made a policy change to a $2500 deductible back in March 23, 2013. My issue is I opened my own acct, gave Geico my new address and wanted to insure only 1 vehicle on 4/10/2013. Geico sent me a declaration page showing a $500 dedutible for that said change. Geico states they will NOT honor the declaration page they sent the day following that I opened my own account and that the letter was sent in error.Desired Settlement: For Geico to honor the declartion page they sent me the day after I opened my account showing my deductible $500

Business

Response:

May 1, 2013

This company is horrible, the claims adjuster was extremely unprofessional and non informative and the manager was just as bad!! Beware!!! I added comprehensive and collision and it took Geico more than 30 days to decide they would not cover the damage from someone breaking into my vehicle. I had Geico more than 3 years and never had to file a claim for myself until now....will never ever recommend this company it was a good thing I had an additional car..smh...sad very sad.

Review: my vehicle was involved in a hit and run on November 2nd 2014 in which it had to be put in the shop at first I declined getting a rental car because I had a second vehicle but once I return from out of town my second vehicle was stolen therefore I needed a rental car. my current adjuster Ms S[redacted] has been very very rude to me and the guy who is currently repairing my car she states that she only allowing me to keep the rental car for 3 days even though it states in my contract that I'm allowed to keep a rental car up to the maximum amount of $900 due to downtime of the vehicle I've spoken with her supervisor Mr Matt and Geico supervisor and I haven't gotten any results besides that they are stating that they are going to only allow me to have the rental car one more day as if they are doing me a favor I pay my policy this is my first claim and I do not understand what's going on Mr Carl who is repairing my car states that the car needs a little extra work so he has asked for an adjuster to come out n take another look @ my driver window that was overlooked but they have refused to do so and I have in my quote that if it. was something that the adjuster missed that they will gladly come out and do so well that has not happened so right now my back is against the wall I do not know what else to do!Desired Settlement: I would like to have another adjuster to come out other than Mrs s[redacted]s I do not no longer want to deal with them nor their services @ [redacted], extend my rental if need be!

Business

Response:

December 8, 2014Dear [redacted]:Thank you for your December 2, 2014 inquiry.[redacted]’s vehicle was inspected for damage on November 4, 2014. At the time of the inspection, she was informed rental coverage was for the reasonable repair time or until the vehicle was declared a total loss, whichever is lesser per her policy contract.We estimate the reasonable rental time based on the total labor hours needed to repair the vehicle assuming the shop works on the vehicle 5 hours per day. Her estimate has 17.9 labor hours which would equate to approximately 3.5 days. Allowing 1.5 days for parts ordering, the total rental days should be 5 days.[redacted]’s concern has been resolved. We spoke to her on November 17, 2014 and adjusted her rental to 7 days based on a conversation with her shop who told us her vehicle would be ready on the following Monday. A review of the rental invoice shows the rental was returned on November 17th and we were billed accordingly.We trust this information is sufficient to close out this complaint accordingly. However, if you have any additional questions or concerns regarding this issue, please feel free to contact Parish C[redacted], Auto Damage Manager, at ###-###-####.Sincerely,Carl T.Assistant Vice President

Review: I am a 27 year old college student who has served in the Armed Forces. I am insured through Geico. I was in a car accident due to bad weather towards the end of October. My truck was taken to a body shop. The adjuster came out and looked at the vehicle and did not even pop the hood or check the under carriage. One check was issued and the body shop found additional damage. The adjuster told me to contact the body shop and have them send out an estimate for the supplemental damage that was not found. At this time I was given a rental car and was told I would have up to 900 dollars that they would spend while my truck was being fixed. Two months go by and I call the shop to find out what the status is on my truck and find out that the supplemental check was never sent and the adjuster never showed up. My rental was over due so I continued to rent it for a week and could no longer afford it. At this point I was unable to commute quickly from my college classes to work and I lost my job and am not able to resign my lease in my apartment which I have had for two years due to late rent payments. Then I decided to rent a car out of my own pocket. On three different occasions I rented a vehicle to try to commute to work and was using my rent and bill money to do so. I call the shop again in February to find out that the check still has not been sent. I then get a hold of the adjuster and he asks me in a surprised tone "you still have not gotten your truck back? Knowing he never sent the check. Then he tells me he can get me a rental for the week to make it to price a couple of jobs out of town. I pick up the rental and have it for a week. I called the adjuster and told him I needed the rental until my vehicle was fixed to be able to commute to work and school. At this point my vehicle had been in the shop for almost a total of four months. Month five has just rolled around and my truck will be done mid March. I explained to the adjuster all of this and I told him that all I wanted was for them to pay my rental fee of 800 dollars and make sure I have a vehicle to take as I had made plans to go see my family in [redacted] next week. My family has already paid for the room and board and is a non refundable time share on a much needed and anticipated vacation. He said he would see what he could do and then I never heard back from him. Finally I received a call from the mechanic stating that he had the check and the parts but my truck will not be finished until I return. I have called the company and talked to one supervisor who was extremely short with me. And the regional manager who I have not heard back from yet due to being busy with meetings (understandable). I explained to the agent that I spoke with that if this issue was not resolved that I would be asking for more than the initial offer and that I would be contacting the Revdex.com. I have spent thousands of dollars with Geico and ask for them to cover my rental and extend the rental longer due to there lack of their efficiency and this is my fault? I have been walked on, pushed around, and treated unfairly. This morning to finally push me to the point of taking action I was taking my girlfriend to the hospital and went out to start the car when an [redacted] agent showed up on my doorstep in front of my neighbors, family, and friends and begins to tell me that I am in the hole 800 dollars and that he needs the keys now. I was extremely embarrassed and left without a vehicle once again. I do not know how most people conduct business but this is not how good business works. Please excuse me if once again my trust in insurance company reiterates how pointless insurance is when we pay and pay for services and then have a cap put on by how much the company feels it should spend.Desired Settlement: I would like to be reimbursed for the five months my vehicle has been safely parked outside of a body shop that I have continued to pay insurance for or be credited for. I would like the money I have spent on rental cars to be reimbursed to me. I would like this new fee that I have now with enterprise to be paid for. I would like to be apologized to from the company for this major inconvenience and for me losing my home and having to move into a house that I have not even been able to find.

Business

Response:

March 14, 2012

Revdex.com

1411 K ST NW 10TH FLOOR

[redacted]WASHINGTON DC 20005

Claim Number: [redacted]

Insured: [redacted]

Date of Loss: October 30, 2012

Complainant: [redacted]

File Number: [redacted]

Dear [redacted]:

We received your letter of March 7, 2013.

We inspected [redacted]’s vehicle at his residence in [redacted] on November 5, 2012. We informed him that he had $900.00 alotted of rental coverage on his policy. [redacted] chose [redacted] in [redacted] to complete his repairs. On November 5, 2012 GEICO towed the vehicle to [redacted] and issued a two party check to the insured and [redacted]. On November 12, 2012, [redacted] advised he had not received the check. GEICO issued a check on November 16, 2012. This check was made co-payable to [redacted] and [redacted] of [redacted] and was mailed to [redacted]’s address. During the month of November, we made multiple calls with [redacted] to get an update on the repairs and keep him informed of the progress. We were unable to make contact or leave a message at [redacted]. On December 3, 2012, we informed [redacted] we could not extend his rental further without any update from his shop. [redacted] understood and acknowledged he had $120.00 remaining in rental coverage.

On January 31, 2013, [redacted] faxed GEICO a supplement request. We spoke with [redacted] and agreed to approve another rental vehicle using the remainder of his rental coverage. We then attempted to contact the shop multiple times to setup a re-inspection of the vehicle. Once again, we were unable to reach anyone at the shop. Working with [redacted], we were able to schedule a conference call with the shop and inspect the vehicle on February 28, 2013. We issued payment in the amount of $2,358.87 for the additional damages. During the re-inspection of the vehicle, [redacted] only removed the vehicle’s bumper but had not completed any other repairs after working on the vehicle for over 3 months. The repairs to [redacted]’s vehicle should have taken two weeks to complete.

If you have any further questions, please contact Auto Damage Manager [redacted], at [redacted].

Sincerely,

Virginia Beach Regional Office

Government Employees Insurance Company

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There was a huge lack of communication from the adjuster. Why would it take an additional three months to have the supplemental damage on the vehicle checked. Further more when I spoke to [redacted] on the phone in January I told him my truck had not yet been fixed. He acted surprised and restated to me "your truck is still in the shop?" knowing that he had not made the time to go and check on the vehicles supplemental damage. So why would I have the truck back and be driving if the supplemental damage check had not been written. It was not until after this phone call when I expressed how angry I was that [redacted] had not taken the time to go and check on my vehicle. Almost all of the calls made between [redacted] and I while my vehicle was in the shop began with me calling and leaving messages and finally having to contact the company to get [redacted] on the phone immediately. So due to Geico's inability to get out to look at the truck or contact me during the process of supposedly not being able to get a hold of the mechanic or myself, not just driving out to the shop to look at the truck my vehicle sat in a shop for almost five months in which I was still paying insurance and car payments and paying for rentals. Also with the supplemental check my emergency brake lines were torn and my passenger side tire and wheel are both broken. The adjuster has no experience with the mechanisms of a vehicle and gave a round about eye ball quick glance over at the vehicle. The first check did not even include the headlights and brackets because he never even popped the hood. Mechanics and car wrecks 101 check to see if the engine has been damaged. I have received the truck back in minimal condition almost fully restored to its original state before the wreck and am extremely unsatisfied with these services. I was embarrassed by the manager of [redacted] shouting out that I owe him $800.00 in front of my neighbors and friends. I will be reimbursed for this lack of professionalism and the money spent waiting on a business transaction to be handled amongst businessmen playing the blame game of well I called and no one answered or called back. Had the body shop went ahead and fixed the supplemental damages without [redacted] seeing the damages or [redacted] not following Geicos policy there would have been no supplemental check issued upon which I would have had to pay out of my pocket.

Review: CALLED AND CANCALED POLICY, STILL CHARGED MY BANK ACCT.Desired Settlement: REFUND

Business

Response:

December 4, 2013

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D C, Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

[redacted] enrolled in the Electronic Funds Transfer payment on December 8, 2009. His policy renewed every six months on this same payment method. An Electronic Funds Transfer Bill Notification was included in each renewal packet including the current renewal (copy enclosed).

[redacted] contacted us on November 5; 2013 to backdate the cancellation of his policy to be effective June 9, 2013. We requested proof of other insurance coverage to backdate the cancellation and received a receipt of payment made to [redacted] dated July 10,2013. As an exception, we offered to backdate to October 6,2013 without further proof. [redacted] accepted this offer and his policy was cancelled effective October 6,2013.

On November 5,2013 the payment method was changed from Electronic Funds Transfer to Direct Invoice as a direct result of [redacted]’s request to cancel his policy effective October 6, 2013. Therefore, the previously scheduled November 9, 2013 extraction was not processed.

[redacted]'s electronic funds account was refunded a total of $165.18 on November 6, 2013.

If you need additional information please contact Jerry Moreland by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted],

Sincerely,

Review: I submitted a claim to get my vehicle fixed after an accident. The vehicle was totaled and they geico got me a rental. The vehicle that was totaled was a mini van which I use all 7 seats since I commute 120 miles a day with my co workers. Geico would only give me a car and would not give me a comparable vehicle to my totaled vehicle. It then took between 2-3 weeks for the adjuster to come out to the house. When I called in they said he was backed up and had 84 cars ahead of me. He came out and did the adjustment and then told me his evaluation. I told him I needed to do some research and I would get back with him. I called the next day to tell him the value was understated. He said there is nothing he could do so I asked to talk to his manager [redacted]. I talked to [redacted] and he said that Geico does not give the replacement value of the vehicle only. He said the evaluation is only off of private party vehicles and vehicles from dealerships should not be included in the evaluations. I returned the rental vehicle because I felt like this was taking to long and didnt want them to put the charge on me. I felt like whole process should have been finished by then. I asked them to see the full report they did on my vehicle and they compared cars that were not the same model as mine. I looked up 9 comparable vehicles that are all the same model and the average mileage was within 6,000 miles of my vehicle. I sent them my findings and they will not return my emails or calls. I called again today and [redacted] is now out of town for 5 days. In his voicemail there is a number to call a [redacted] but he wont answer his phone either. I called Geico customer support and they tried for 20 minutes to get ahold of [redacted] and [redacted]. Its been over a month now since the accident and I am driving my wife's car and have put over 1000 miles on it. She is pregnant and this leaves her without a vehicle if she goes into labor.Desired Settlement: I would like them to look over my report and give me the true fair value of my vehicle.

Business

Response:

August 22, 2013

Dear **. [redacted]:

Thank you for your August 15, 2013 inquiry.

This loss occurred July 8, 2013 and was assigned to our field staff on July 10, 2013. The vehicle was declared a total loss and **. [redacted] was provided with a settlement offer, but he disputed the figures. Prior to the receipt of this letter **. [redacted] called our local field manager and provided comparable evidence. In a manner of concession, the settlement was modified and **. [redacted] agreed to the new figures. Payment for the value of the vehicle was issued in exchange for the title. At this time we feel **. [redacted] has been wholly indemnified.

If you have any further questions please feel free to contact Auto Damage Manager, [redacted], at ###-###-####.

Sincerely,

Review: I have been a customer with Geico for over 13 years, and recently i've noticed that Geico is a great company as long as you make your payments and never need to file a claim. Recently, a situation occurred where my vehicle was stolen and caused multiple damage to a few properties. The damage that was caused to the other properties Geico paid those clai** within 30 days. However, I had full coverage with their company it has been more than 53 days and I still have not received payment for my vehicle. The customer service that I have received from the representative handling my claim ([redacted] in the theft department) has been very unprofessional, rude and disrespectful. First, I was told that Geico had to find out if they were responsible for the damage to the other properties before I would receive payment for my vehicle. When those clai** were paid I brought that information to the clai** representative attention who wasn't aware that the clai** were paid. He proceeded to advise me that they have to continue to investigate before my claim could be paid. Some time after that situation I contacted the representative again asking questions about when my vehicle would be taken care of, [redacted] advised me that if I was interested in just receiving payment for my vehicle that he could close out my claim with the theft department and it could be processed under the collision portion of my insurance so that I could be paid immediately. I asked **. [redacted] what was the difference between how the claim was currently being processed and the way in which he was telling me to process the claim? He advised me that their was no difference and continuously asked me well what do you want to do? I advised him that I would like to continue the claim in the matter of which it was being processed. A few days after that conversation with **. [redacted] he contacted me and explained that I needed to provide him with the district attorney's name and number who was handling the case for the theft of my vehicle. At first thought I agreed that I would try to find out this information even though I did not know that information. After hanging up the telephone with him, I immediately called him back and explained to him as a customer I do not believe that is my responsibility to find out that information. I further explained that he works in the theft department and they're suppose to be specialize in this type of claim and I would not do his job for him. It is my belief that Im the customer I make my payments and if a situation occurred which caused me to need my insurance than they would handle that portion. Besides I filed my police report and gathered all the reports necessary from the police department and faxed this information to the company. He got rude and explained that if I didn't give him this information that my claim would be closed and I would not receive payment for my vehicle at all. At this point I was very upset with that manner of how he spoke to me. So again a few days later I contacted him again asking about the progress of my claim in which he said "you never gave me that information so there is no progress". At this point I asked to speak to his supervisor he kept trying to give me the supervisor name and number I explained that I wanted him to transfer me to her. **. [redacted] stated that his phone was not capable of transferring, after going back and forth with him he said fine I will transfer you and hung up the phone on me. I called him back and got his voice mail, when he returned my call he stated I told you before my phone could not transfer and here is the name and number of my supervisor. (which I have on record) His supervisor called me a day or two later and I explained to her the treatment I had been receiving from her employee, and I advised her of what information he stated I needed to do. She said to me " well it is your responsibility to provide us with that information I mean you are the victim right? which I thought was very rude and inconsiderate for a supervisor to say. When I called [redacted] to explained that I had the number amongst a few other things he got rude with me again we went back and forth exchanging words and again he hung up on me. At this point I no longer want to speak with him in regards to situation due to his unprofessional and rude behavior, demeanor and his way of speaking with the customer he's suppose to be serving. Also, I failed to mention that I spoke with the District attorney, I explained to her that the insurance company needed to get in contact with her. She stated she have never heard anything like this before in all the years that she's been in this field. Furthermore, she stated even if they contacted her she would have to contacted her supervisor to find out what information she can provided to the insurance company in regards to this case. Im not sure if their behavior is within the correct procedure for this type of claim. I do know that the type of service that I have been receiving from this representative words can not express how disappointed I am with a company in which I've been a customer with for over a decade.Desired Settlement: The only outcome that I desire at this time is payment for my vehicle. After this type of treatment from this company I can guarantee that I would no longer and ever take into consideration of being a customer with this company ever again. Its a shame that they would treat a loyal and faithful customer for more than 13 years the way that they treated me.

Business

Response:

December 12, 2013

Dear [redacted]:

Thank you for your inquiry of November 12,2013, On September 20,2013, **. [redacted] reported to us that her 2003 Dodge Durango was involved in an accident. She reported that the driver was her 16 year old son, [redacted], who also resides at her address. **. [redacted] reported that she would be pressing charges against [redacted] for taking the vehicle without her permission and subsequently getting into an accident. A recorded interview was obtained from **. [redacted] with her consent and she advised us that she had received a call on September 20,2013 to advise that her vehicle had been involved in an accident.

As part of our investigation, the examiner requested confirmation that **. [redacted] did file charges against her son, [redacted]. The examiner requested that **. [redacted] provide the contact information for the District Attorney with whom she had been in contact, so that we could speak with the District Attorney to verify the charges fifed. **. [redacted] did not provide the information requested, nor was any paperwork provided to confirm the charges filed. On November 30, 2013, we were able to speak with the [redacted] E District police department and obtain information for the court system, and after contacting the court we were able to obtain the information for the District Attorney. On December 2, 2013, the District Attorney returned our call and confirmed that charges were filed against [redacted]. Also on December 2,2013, we contacted **. [redacted] and advised her to provide us the keys and title for the 2003 Dodge Durango so that payment could be issued. A check was issued to **. [redacted] on December 4, 2013 in the amount of $6,263.16 for the settlement of her comprehensive claim.

We feel we have handled the matter within the guidelines set forth in Regulation 64.

If any additional information is needed, please contact [redacted], Claims Supervisor, at ###-###-####.

Very truly

Review: We were in an auto accident and we used the company's choice for the repairs on our vehicle. The shop was presented to us as the easiest way to get all thew repairs done because their adjuster was on site. The body work was done but after we had the car back for a week or two we came to the conclusion that something was mechanically not as it should be and the body work needed alignment. I contacted the repair shop and was then informed that our car was never sent for a mechanical inspection after having a front end collision even though there were mechanical things fixed by the auto body shop's "mechanic". I spoke to the adjuster on site and he informed me that HE had decided it did not need an inspection. There are obvious mechanical issues. The car has a bad vibration in the front end when driving and it will not shift into gears easily, by this point both our front tires had gotten flats and the engine also seems to be having a hard time starting. When I contacted [redacted] regarding the issues he said we would now have to prove these were related to the accident. We had out car at Chrysler a couple months prior for our oil change and at the time we had asked them to check the clutch among other routine things as we have a bumper to bumper warranty and informed him of this. He remained uncooperative and tried to take advantage of the fact that I am female when the truth is, I have a great amount of experience with car repairs. I then contacted his supervisor, [redacted]. The gentleman asked me if we would approve the Chrysler dealership to address the mechanical issues and I agreed. His on location representative AGAIN, decided the car was not going to go and failed to even address the body adjustment/headlight adjustment issues they were already aware of. They stated they would fix some bushings that were the shift problem yet the package was sitting in our center console we we picked up the vehicle. And we were told that the vibration was front over dried tires. There was no vibration before the accident. We have now had to use the rental car twice and take time off of work to keep going back and forth with this issue. The problem is still not fixed and they apparently will not do what they have promised to do to even diagnose the problems. They have also raised our premium rate even though their site advertises not rate increase just because of an accident. We were not issued any kind of citation at all. And this is the only accident in the entire time we have had insurance with them. In fact it was my first accident ever in my life. My husband has no accidents at all on his record. Neither one of us has a ticket either. The final issue is the fact that we were supposed to have roadside service/towing on our policy itself yet when my husband's car broke down two weeks ago they stated they had only applied that to my car. I asked for a supervisor to call me back and to date have still not gotten the phone call that was promised within 24-48 hours.Desired Settlement: We would like the vehicle to be inspected and repaired by Chrysler as promised as well as some form of reparation for all the inconvenience this is causing us still. We want a refund for the $65 towing charge we incurred because they did not have our policy set up as we had purchased it. And we would like our rate to reflect our continuous good driving record. We would like Geico to stand behind their advertised product.

Consumer

Response:

Hello, I'm sorry, I thought I was clear with the policy complaint as well. I did include our policy number. They are our insurance company. I will be more then happy to clarify any other questions.

Business

Response:

Please find our response letter for complaint# [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My car has 30,000 original miles on it (it was an elderly snow bird's car) and my tires have very good tread on them still. I was told by [redacted], the service manager at [redacted] Chrysler, and was present when he explained to [redacted] via phone call, that the damage to the tires was impact related. The model year [redacted] tire that came with the vehicle from the factory, had a known structural weakness in the banding that, because the car slid and then stopped abruptly upon impact, the banding snapped inside the tires, hence the 2 front tires bulged, were causing vibration and then went flat shortly after the accident.

Review: I have comprehensive insurance and I filed a claim to have the area's that were damaged by a detail shop that stripped my paint. I didn't do anything about it right away due to just having major surgery. Within a month, it started oxidizing. After I took my car in for the repaint, Geico claims that, no matter what, oxidation cannot happen in that short of time, calling me and all my witnesses liars and refused the claim. I am really upset that they negate all my witnesses and say that there is NO WAY oxidation could happen in such a short time.

I even asked them to pay part of the cost of the paint and won't budge. I cannot believe they throw a loyal customer away like this-CALLING THEM AN OUTRIGHT LIAR.Desired Settlement: refund my costs to have the damage repainted.

Business

Response:

March 28, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

<st1:place w:st="on"><st1:city w:st="on">Washington, <st1:state w:st="on">DC <st1:postalcode w:st="on">20005-3404

Attn: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: August 3, 2012

COMPANY: Government Employees Insurance Company

NAIC #: [redacted]

Dear [redacted]:

I am in receipt of your recent correspondence regarding this claim.

[redacted] reported this claim on October 23, 2012. She stated that [redacted] had detailed her vehicle in August and, as a result of the detailing, her paint became dull shortly thereafter.

On October 24, 2012, adjuster [redacted] inspected [redacted]’s vehicle at [redacted] and noted that the only areas affected were the paint on the vehicle’s hood, roof and trunk. Further when the shop technician removed the clear bra from the hood it was evident that the paint issue was due to ongoing oxidation. [redacted] contacted [redacted] and explained that the paint was dull only on the top panels and if [redacted] had used a compound that was too abrasive it would dull the entire vehicle, not just the top panels. Supervisor [redacted] also inspected the vehicle and agreed that the paint appeared dull on the top panels only. [redacted] also contacted [redacted] at [redacted]’s Nissan regarding the paint oxidation and he stated this was a common problem for that make and model. Oxidation is a process that occurs over time and not a single incident that would be covered under [redacted]s policy. As a result, I must respectfully affirm our position regarding coverage for this loss.

Review: Subject: Policy [redacted] 1. I am handicapped, suffering from a partial knee replacement, holding a disabled card, as well as a handicapped license plate. I also suffered a TIA (stroke) several months ago, and Geico's present handling of my claim is not doing my health any good.

2. I rely on my car (Acura TSX) for mobility on a daily basis.

3. On June 26, 2013, while driving on the highway on my way to Las Vegas, my car hit a large piece of a tire (possibly a piece that came off a recapped truck tire) that was laying on the middle of the highway.

4. That same evening, at approximately 21:00, I contacted Geico in order to file a claim, and was informed by one of the associates that I should not worry, as the accident should be covered by the above policy; I was also told during that conversation, that I should take my car into a body shop, rent a car for the full duration of the repair, and that the rental costs would be covered by Geico; that conversation was recorded, inter alia, for quality assurance.

5. I followed up on Geico's associate’s instructions, and soon after, delivered the car to the body shop, as well as rented a rental car.

6. On about July 2, 2013, an auto damage adjuster on Geico's behalf was sent to the body shop, inspected the car and the damage, evaluated it, and presented Geico and myself with a complete report, among others, as to the extent and costs of repairing the damages to the car.

7. To my regret, since July 2, 2013, the “outstanding service” which Geico's personal promises during each phone conversation I hold with them, is not being delivered.

8. Not only that I am not getting any service, Geico’s personal are communicating to me contradictory information as to when my car will be repaired and ready, as well as to the extent of the coverage of my policy (in particular- the rental car coverage).

9. In addition, several messages I left on Geico's personal’s voicemail boxes (and at this point I prefer not to name people) were ignored and left unanswered.

10. Apparently, at some point in time, Geico decided to re-inspect the car, via an “accident reconstruction specialist”; following that decision, and despite a promises by Geico’s personal that a particular inspection should take place within approximately 24 hours, the actual inspection was delayed by several more days, and its results are yet to be delivered to Geico and me, nor there was any initiative on Geico’s part (or anyone on their behalf) to contact me, and/or to put that saga to a finish.

11. We are nearing a month’s period since the original accident, and Geico is not any closer to resolving my claim as than it was approximately a month ago.

12. The way Geico has handled my claim thus far is substandard, and is well beyond any reasonable time for such claim.

13. I urge you to act immediately, have Geico repair my car and bear all costs for rental with no further delays, in order to minimize damages/

14. I must emphasize again that I am disabled, I need my car, and Geico is trying to wear me out. Please respond to my complaint ASAP.

.

Sincerely,

[redacted]Desired Settlement: Have my car repaired by Geico ASAP as well as pay for my damdages (including all rental costs).

Business

Response:

Dear **. [redacted]: