Gander Mountain Company

Initial Business Response / [redacted] (1000, 7, 2014/07/15) */ I apologize for the way you were treated in your local store. I have passed your feedback along to the District Manager of that store to ensure that it is addressed. Additionally, I have mailed a gift card to you to help make up for the... lost coupon on your original order. I will be in contact with you today to make sure we have an up to date mailing address for you. Thank you.

Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ I am terribly sorry for our error with your recent in store transaction. I was informed by store management that a refund was issued to correct our error and that you were issued a gift card for the inconvenience. If that information is... not accurate, please reply at your earliest convenience so I can follow-up with store management again. I am sorry again for the trouble. Thanks! Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/01) */ Thank you for taking my complaint they made everything right and they work great in handling what they handled the person that handled it at the store did a way better job than the central store offices I do thank you again for taking my complaint thank you so much it's nice to know that you are there for the consumer

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ I apologize that the cancellation email was not received that was sent to [redacted] @Yahoo.com on 3/We only keep a record of these sent emails for one business day so I no longer have that archivedWe do have some alternate ammo in stock that I will be happy to send you insteadI will call you today to see if you are interested in thatThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You

I apologize for the pricing error on your recent orderWe are not able to sell this item at the incorrect pricing, but I will be glad to send you a $gift card for the inconvenienceOur Terms and Conditions lists the following excerpt regarding errors: Correction of Errors and Inaccuracies The information on our Sites may contain typographical errors or inaccuracies and may not be complete or currentWe therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed your order)Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availabilityWe apologize for any inconvenience this may cause you Again, I am sorry for our error

Initial Business Response / [redacted] (1000, 5, 2014/02/07) */ I apologize for any inconvenience this order may have caused for youI will be happy to issue you a $credit for the price differenceThe credit will be issued back to your original payment method and will take a few days to be reflected in your balanceAgain, I apologize for any inconvenience this may have caused for youThanks

I am terribly sorry for your recent in-store experiencePlease respond with the specific store location that this occurred so that I can research the issue and offer a resolutionI look forward to your response

Initial Business Response / [redacted] (1000, 8, 2014/11/18) */ Can you please provide your order number or item number you are referring to so that I can research this issue? Thanks!

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ Please respond with the specific store location when this situation occurred so that I can research the issueThank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) City Square Dr, Jacksonville, FL The Transaction Date was July 26, Final Business Response / [redacted] (4000, 11, 2014/09/17) */ I have spoken with the credit card company and have removed the $chargeFurther, I have addressed the way the credit card application was presented to you with store management to ensure we are providing more accurate informationPlease let me know if you have any further concernsThank you

Initial Business Response / [redacted] (1000, 8, 2015/07/27) */ I am terribly sorry for the trouble this has caused for youI have done some research with the credit card company and we will happy to reverse the inquiry on your credit report, but they do need some specific information (social security number) to do soYou can either provide that information to me to relay to them or provide that information to them directlyAgain, I am sorry for the inconvenience this may cause for you Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not wish to furnish Gander Mountain Cowith my social security number again since the first time I was asked for it, it was used to solicit an unwanted credit cardI have taken concurrent action with Comenity Bank through certified mail that my credit application was unauthorized and that they had days to remove all of their action form my credit reportI should point out that prior to my unauthorized application being rejected I enjoyed a credit score of around At present it is has fallen below In my letter to Comenity Bank I furnished all information required for them to remove all of the application information including my social security number and date of birthIf this turns out to be a case where the damage to my credit cannot be fully restored I will be left with no other option but to escalate my complaint to regulators for both Gander Mountain Coand Comenity BankAction currently resides with Comenity Bank and it should be aware of the serious nature of my complaint at this stageProviding that once my information is corrected on my credit report and results in a satisfactory remedy, I will accept the apology from Gander Mountain and consider the matter with both Gander Mountain Coand Comenity Bank closed with no additional actions against Gander Mountain Coand Comenity Bank necessary Final Business Response / [redacted] (4000, 12, 2015/08/06) */ Thank you for your responsePlease let us know if we can assist with this in any wayAgain, I apologize for all of the trouble this has caused for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meif this junk mail continuosI will contact the FTC / DMA/ and the attorney general Thank you

Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ I apologize that the firearm you purchased does not meet your needsI spoke with the store manager of the Fenton store and he informed me that he contacted you last week and you were planning on coming back in store to return this item for a refundPlease contact us with any additional questions or concernsThanks

RevDex.com:the store location was rochester minnesotaI put the gun together by myself but its the fact of spending dollrs and to have the employee (i cant remember his name unfortunately) till me it would be a good experience for me to do put it together when I bought the service plan

Initial Business Response / [redacted] (1000, 8, 2014/12/22) */ I apologize that this item is on backorderWe offered to provide a discount on a similar item, but are not able to match the price of the item requsted which was much more expensiveThe item is still available at the original price

Initial Business Response / [redacted] (1000, 10, 2015/07/19) */ A duplicate email was sent for an egift card that was already receivedI am sorry for the confusion this has causedWe will be happy to provide you with a discount on your next order for the inconveniencePlease contact us at [redacted] to place an order and receive that discountThanks Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is not an accurate statementI did not receive a duplicate gift card because that would imply that I had previously received a gift card which I have notI was emailed a gift card in the amount of $(one time) and when I called to redeem it two separate Gander Mountain employees refused to redeem the cardWhen I asked why, the supervisor said that their advertising team mistakenly sent out that email and if they redeemed it for me, they would have to redeem it for everyoneI told them they should redeem it for everyone they sent it to and the supervisor then told me that wasn't an optionGander Mountain should honor their offer whether it was sent out by mistake or notI have also attached a screenshot of the email as evidence that what I am saying is accurateI expect Gander Mountain to honor the gift card they sent me, and frankly they should honor everyone else's as well Final Business Response / [redacted] (4000, 14, 2015/07/29) */ I am sorry for the confusion, but this was a duplicate email that was sentThe original card was emailed to you on 12/1/ In an effort to reach a resolution I have mailed you a $gift card to the address providedPlease allow up to days for delivery of this card Please let me know if you have any further questions Final Consumer Response / [redacted] (2000, 16, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept and appreciate Gander Mountain's response to my complaintI received a $gift card in the mail as promisedI am a little disappointed that they originally refused to honor their offer but in the end, they did what was right and gave me what was offeredI will continue to patronize Gander MountainThank you

I am sorry that the item you wished to purchase from our recent ad was not available in your local storeStock does vary by location and rain checks are not offered on items in the adsI do see that we have the Ugly Stik GXfor $available for sell online in several different powers and line weight optionsWe will be happy to place an order for you and have that shipped to your local store for pior directly to your homeYou can view the different options online by searching for item number [redacted] Please let me know if you would like to proceed with an online orderI apologize again for your trouble in store, but appreciate your reaching out to us so we can get this resolved

I am rejecting this response because: It states, NOW starting at 39.99, Ugly Stik GXCOMBOS and Rods !! NOT Rods and Combos !! Did you not proof read the Ad before allowing it to be printed ?? Under the Truth and Advertising law your stating, as well as showing, a picture of the Item that your selling at a startingprice of 39.99...I was a District Manager for the Hoover Company, and I Place many Sales Ad's, and would not have let something like this go to print.This is a miss leading Ad.You are showing to the Public a Combo of Choice for OR Ugly Stik GXof Choice for There is No wording in the Ad that states other wiseLike Combos starting at o time does

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ I apologize that we no longer had that ammunition in stock to fulfill your orderUnfortunately, our stock does not update online in real time which is how this item was oversoldOne of your orders was canceled as we limit the purchase of bulk ammo to one per personThe details of our ammo limits are listed here: http://www.gandermountain.com/Shooting/Ammunition/Rimfire I will be happy to place a new order for you for boxes of item [redacted] at $per boxThat item is currently on backorder, but we are expecting a shipment within the next few weeksPlease advise how you would like to proceedI look forward to your response.Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This complaint was filed in November and it took well over a month to get a response from the companyThis order was for a Christmas gift and the lack of concern from the company to me as a customer is unacceptableThe offer made would still be over the original amount anywayVERY disappointed as a long time customer of Gander Mountain Final Business Response / [redacted] (4000, 9, 2016/01/04) */ I am sorry that you are not happy with our proposed resolutionI am not able to offer any further discounts on item [redacted] as I cannot sell any items for less than our costPlease let me know if you would like to proceed with that order

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I received an email from Brenda H. at Gander Mountain customer service apologising for my situation and issuing me a credit back for the $25 in dispute. I find this acceptable and appreciate the assistance. I consider this issue now resolved amicably.Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Unfortunately, this item was advertised at an incorrect priceThe correct price is $1299.99, not $Due to our error we offered the item to you at $799.99, but are not able to sell it for $Below is the statement we have posted about misprintsThat can also be found at: http://www.gandermountain.com/help-center/terms-of-sale.shtml MISPRINTS, PRICING We are very careful at Gander Mountain, but sometimes errors occurAll errors are subject to our correctionWe reserve the right to change prices and specifications without noticeThe price that you pay for any product on our Site will be the price that is displayed on the Site at the final page in the checkout processNote that the price for an item may change from when you first placed it in the shopping cartPlacing an item in your shopping cart does not reserve the price shown at that timeWe cannot confirm the price of a product until you have placed the order and reached the 'confirmed purchase' stageAny discounts we offer are time limited and are dependent on product availabilityAccordingly, the price of our products may change from time to time

Initial Business Response / [redacted] (1000, 5, 2014/03/13) */ I apologize for the inconvenience your recent order has causedI see that we emailed you an order notification that included tracking information on 3/6/at 8:06pmI am sorry if you did not receive that email The item ordered, item [redacted] , states on the product description page directly under the price that additional discounts do not apply to this itemIf you received an email confirmation that shows the item discounted, please send that directly to me and I will be happy to make an adjustment to your recent orderI will also contact you directly so we can resolve this situationThanks! Final Consumer Response / [redacted] (3000, 7, 2014/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do have a receipt sent from the online store showing the discount and a packing slip showing a different price which matches the higher price charged on my credit cardI have been checking my spam folder and inbox for a couple of days and have not seen the direct address to forward the email with the discounted priceI have also not been directly contacted, so I guess yet another email has been lost by this company's systemI could just open a consumer protection case with my state's attorney general's office and upload the documents thereThe mismatched financial documents would probably interesting to them even if I cannot get a resolution Final Business Response / [redacted] (4000, 9, 2014/03/17) */ I tried to send an email to the address provided on this case and on the order when it was placed, but the emails are returned to me as undeliverableI tried to contact the phone number provided on the order when it was placed, but have not been able to get in touch with anyoneI included my name, title and email address on the last responseI will try to call the customer again today so that we can get this issue resolved [redacted] @ganderdirect.com