Gander Mountain Company

Have placed an order online for floating goose found them on line at gander mountain for $for quantity of ordered of them which was dozenHave pictures of the online price and details and my order confirmation showing estimated delivery of 8/4/to 8/5/Ordered these on Thursday and received an email showing gander mountain canceled my order today Sunday 7/ When I called customer service I was informed that they were missed price and they had no more in stock and didn't know when they were getting moreWas told even if they got more they wouldn't honor the priceI feel this is advertisementA friend went online Friday and they were still selling the decoys but the price had gone up to $per I still don't have the money back on my card and I feel if they take the payment and give you an order confirmation they should follow threw with the orderWas informed they have the right to cancel order for any reason they want and change pricingI don't feel this is fair after I already purchase the item and the money was removed drome my credit cardI took snap shots of the price and details of the decoys along with the confirmation of my order showing advertisementI feel they should send me the decoys or something comparable it there place for the same priceIt is not the customers fault they put the wrong price and shouldn't be punished for issues on there side

I am rejecting this response because: I will not be supporting your company any longerI therefor do not want your gift cardThis is very poor business and I along with many others I've spoken to and seen will be taking our business elsewhereCabelas has had similar mishaps with sales and pricing being incorrect but they were honest enough to honor customers legitimate ordersAs long as my and other orders are not fulfilled the complaint stands as unresolved

Initial Business Response / [redacted] (1000, 13, 2014/12/22) */ I am terribly sorry that we have not had ammo in stock when you attempted to purchase it and that you were given mis-information regarding stockI have passed along your feedback as requestedThanks Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I AM NOT CERTAIN MY FIRST RESPONSE GOT THROUGH BUT THE PERSON THAT RESPONDED TO YOU DID NOT TELL THE TRUTH, WE WENT TO THE STORE THE FINAL TIME AND THE ASSOCIATE ACTUALLY WENT INTO THE BACK ROOM AND RETURNED WITH A CARTON OF THE AMMO WE WERE TRYING TO PURCHASE WE SAW IT THROUGH OUR OWN EYES BUT WERE TOLD HE COULD ONLY SELL IT WITH A GUN PURCAHSEI COULD GO ON WITH THEORIES OF MAKING QUOTAS , ACHIEVING BONUSES MANAGEMENTS APPROACH ON SALES ,NOT BEING TRUTHFUL WITH CUSTOMERSBUT I HAVE WASTED ENOUGH OF MY TIME WITH GANDER MOUNTAIN I KNOW WHAT TYPE RETAILER YOU ARE AND HOPE OTHERS LEARN ALSO Final Business Response / [redacted] (4000, 17, 2015/01/12) */ Again, I am sorry for this situationI have passed along your feedback to store managementThanks

Thanks for reaching back out to meI am sorry for my error; I should have researched your receipt further and noticed that the $price adjustment was to match the flyer pricingI have mailed you an additional $gift cardPlease look for that in the mail in the next few daysI am sorry again that you had to reach back out to point out my errorI should have realized that when first respondingPlease let me know if I can be of further assistanceThanks!

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ I am sorry for the trouble you are having with your bibsWe do require proof of purchase on every returnIf you no longer have your receipt we may be able to locate it for youPlease respond with the exact date of purchase, amount of purchase and the payment used so we can try to locate that for youThank you! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) first of all I purchased these at least years ago, don't know the date, and I paid cash for them, I don't believe in charge cards, I do know I paid a lot of money for these simply because of the lifetime warranty, whether I have the receipt or not they should stand by the product they sold in there store, realistically, how many people do you think are going to save there receipt from that long ago, also I didn't know I had to save my receipt for warrantyit seems kind of funny how stores/businesses sell products that supposedly have lifetime warranties with a catch, in this case a receipt from at least years ago, really? Final Consumer Response / [redacted] (3000, 18, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) How am I suppose to know the exact date I bought them, really? I do know I paid cash for them, I am guessing I purchased them about years ago at the gander mountain in Appleton WisconsinThat is all I can tell you, I just think this is very unfair, I buy a product from your company that has a lifetime warranty, weather I have a receipt or not it should be warrantiedThe product says right on it Gander Mountain, there is no doubt it came from your companyAll I will be able to give you is the exact product and size if that will help, maybe there is a product number on it or something Final Business Response / [redacted] (4000, 20, 2015/11/24) */ I am terribly sorry but I will not be able to locate a receipt without further information regarding the purchaseAs posted in store and online any return or warranty requires a receiptIf you are able to find any additional information on this purchase please let us knowThanks

I am terribly sorry for the experience you had with your web orderI tried to reach you by phone to discuss, but was not able to connect with you; sorry for that! Feel free to call me back if you need any further information or have any questions about the information belowI see that the additional discount for the clearance apparel that you ordered was inadvertently left off of your order, but you were issued a credit for $to make up for that errorPlease look for that credit to be reflected in your balance in just a few business daysWhen any order is placed with us, we authorize the credit card used to ensure there are funds available in the account to cover the orderWe then issue the debit when the merchandise is shipped and the authorization is removed from your account according to your bank/financial institutions scheduleI reached out to your bank on 8/to request that they drop the authorization associated with your order since we already had the funds that we neededI was informed that the authorization was no longer being held.Lastly, I have sent you a gift card as an apologyThe service you received is not typical and I hope you give our company a chance again Please let me know if I can help with anything furtherThanks!

On 7/28/I ordered dozen final approach goose floater decoys at the price of $24.99/decoysI received my confirmation that my order had been placed and the item was in stock and would ship to my home in 4-daysIt stated in my confirmation that my order would ship within hours; and when they did ship my order another email would be sent with my tracking informationI never did receive an email about my tracking informationOn 7/30/I contacted their customer service via their live chat support and the representative told me my item was on back order and my order may be cancelledOn 7/31/I received an email stating that my order was cancelled due to the item being on backorder and they were not expecting any more stock of that itemI contacted the customer service again on 8/2/via their phone number and asked if they would offer a similar product at the same price, they said they would notThey also stated that the order was CANCELLED BECAUSE THERE WAS A PRICE DISCREPANCYSince when is the consumer responsible for the accuracy of the retail pricing of items online? I am disgusted with Gander Mountain and the way they handled my experience when I contacted themThey were very rude and had the "tough luck" attitudeI have never have had any problems with any other outdoor specialty retailerGander Mountain has lost a life long customer and I will never shop there againWhere is the liability and responsibility of the company? They refuse to honor their customers on their orders and that is unacceptable to meI will spend my hard earned money else where from now on

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ I am sorry for the trouble your recent order has causedUnfortunately, our inventory does not update in real time online which can sometimes cause issues with high velocity items like ammunitionFurther, anytime an order/item is canceled we contact any customers to inform them, but I do not see that you were contactedI am so sorry for that inconvenienceI am going to research why that happenedWe are getting stock of this item tomorrow, so I will be calling you today to offer to place a new orderThanks Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) They made good on the order after working with their representative

Initial Business Response / [redacted] (1000, 9, 2015/05/04) */ I am sorry for the trouble your recent purchase has causedI spoke with the store manager for the Pensacola store and was informed that the firearm was returned by Sig and picked up on 4/Again, I am sorry for the delay Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate your apology but would like to point out that there is a problem with Gander Mtn's operation (at least in Pensacola, FL)If an employee or employees are not sure of turn around times for services they should just say so or heavily pad their expected return dateFurthermore, employees should have adequate information on their clients purchasesIt's bad enough that my weapon was out for repair 2+ weeks longer than promised but adding insult to injury was that separate employees were not able to find any record of my gun repair in the systemOn the day I came to pick up my weapon and spoke with employee: ***, even after handing him my service order ticket he was unable to find any indication in the computer of my claim/repairIt was not until another employee (I presume higher ranking) came over and asked him if he checked the old databaseI don't not fault ***, if he was never told about the existence of a new databaseIn short, the company should better train their employees to work with customersThis whole ordeal (which should have been easy) was like pulling teeth only to find that the employees knew nothing about my repair status or that I even had a repair ticket in the systemI will be sure to tell anyone I know buying a firearm from Gander Mtnto not buy any sort of Pro PlanThe service provided from it is simply not worth itThank you for your time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.$Credited back to me will have to be satisfactory I don't believe this will cover my costs to repair an item that was damaged when I received it, but apparently it will have to do

Initial Business Response / [redacted] (1000, 8, 2015/11/24) */ I am terribly sorry for our error with your recent in store transactionI was informed by store management that a refund was issued to correct our error and that you were issued a gift card for the inconvenienceIf that information is not accurate, please reply at your earliest convenience so I can follwith store management againI am sorry again for the troubleThanks! Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/01) */ Thank you for taking my complaint they made everything right and they work great in handling what they handled the person that handled it at the store did a way better job than the central store offices I do thank you again for taking my complaint thank you so much it's nice to know that you are there for the consumer

I am terribly sorry for the experience that you had while trying to make this purchaseWe received your request to get refunded via a check instead of a gift card yesterday and are working to get that check generatedThe refund gift card has already been mailed to you, but you can dispose of that when received as it will no longer have a balanceI have asked that the check be shipped to you via FedEx express shippingWe will call you with the tracking information for the check after shipmentI am sorry again for the trouble you had with this orderPlease let me know if I can help with anything furtherThanks for reaching out and allowing us the opportunity to make this situation right

Initial Business Response / [redacted] (1000, 5, 2016/02/17) */ I apologize for the problems that you had with the promotional codePlease provide the specific item number(s) that you wanted to purchase so that I can research this and help us find a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Item # StCroix Avid Series Salmon & Steelhead Rod, 9'6", Medium-Heavy $ Final Consumer Response / [redacted] (2000, 14, 2016/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was really impressed with the way the Company handled my complainI am 100% satisfied with Company's response Final Business Response / [redacted] (4000, 12, 2016/03/01) */ Thank you for your responseUnfortunately, the item that you provided, 432527, is not eligible for any discounts as advertised on the product description pageSt Croix is not listed as a non-eligible vendor as not all of their products are exemptWe are currently offering a $rebate on this particular item and I will be happy to provide a further discount of $due to your inconvenienceI will reach out to you directly today to see if you would like to proceed with this order

Initial Business Response / [redacted] (1000, 5, 2014/10/28) */ I apologize for the issues you had with the recent misprint on our websiteWe are not able to sell the ammo for the incorrect price as it was advertised when you placed your orderHere is our misprint policy as stated online: MISPRINTS, PRICING We are very careful at Gander Mountain, but sometimes errors occurAll errors are subject to our correctionWe reserve the right to change prices and specifications without noticeThe price that you pay for any product on our Site will be the price that is displayed on the Site at the final page in the checkout processNote that the price for an item may change from when you first placed it in the shopping cartPlacing an item in your shopping cart does not reserve the price shown at that timeWe cannot confirm the price of a product until you have placed the order and reached the 'confirmed purchase' stageAny discounts we offer are time limited and are dependent on product availabilityAccordingly, the price of our products may change from time to time Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is nothing more than giving the customer the fingerTalk about the worst customer service I have truly ever seen from a companyThey made a mistake with pricing, but instead of fixing that right away, they send a email a few days later, stating the product is on backorder, but will ship soon once its back in stockAgain, no mention at that time of a incorrect priceThen, days after the fact, they cancel the order stating somebody made a pricing errorWell, instead of offering a decent deal to a customer, they offer full retail price, and free shipping, which would be more expensive than I can purchase said items from my local retail establishmentI expect them to honor the price they quoted, and stuck by for days, or I will pursue legal optionsI should have done my due diligence better and read all the horror stories online about what a awful company gander mountain is, how they pull bait and switch tactics all the time, and how they have horrible ratings from every site that rates business's that I have ever seen.I have been in retail for years, and I can truly say I couldn't fathom treating a customer this way, or not offering them something for screwing up, and not fixing it for days, only to accept no blame or put any effort into satisfying the consumerMark my word, I will find the time to spread the word about how horrible gander mountain is, and to never associate with this terrible companyThey should be ashamed of themselves!

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ I am sorry for the trouble you have had with this orderUnfortunately this item does not include the bridge mount scope, but it is listed online that the firearm can accept that particular scopeI am sorry about that

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ I am sorry for the trouble you had with your recent orderI was able to locate an order for you, [redacted] , where you ordered the rods mentionedThe additional freight required for these over-sized items is listed on the product description page as well as in the cart during checkoutWe add in this surcharge due to the length of the package required for these rodsI will be happy to issue you a refund of $since you didn't notice that surcharge while placing your orderThe $will be applied back to your original payment method and since that was a gift card a new card will be mailed to youPlease allow just a few business days for that to arriveAgain, I am sorry for the inconveniencePlease let me know if I can help with anything further Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ I am sorry that a store associate treated you rudelyWe want all of our customers to have a positive shopping experience in our storesI spoke with that store manager and he informed me that you came back info the store and completed the exchangeFurther, additional customer service training and follare being provided for the associates involved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ok

Initial Business Response / [redacted] (1000, 5, 2016/02/16) */ I am terribly sorry for the length of time it has taken us to complete your repairI have worked with both stores and the gunsmith and found that your repaired firearm is ready for piat the Spring locationI have mailed you a gift card to use on a future purchase to apologize for the delayPlease let me know if I can help with anything further

I apologize about the experience you had with your recent purchaseAny firearm is non-returnable after it leaves the FFL so we allow those items to be inspected and will hold them for several days if necessarySince this item left the FFL it is not able to be returnedI will be happy to send you a gift card or provide a discount of $on the item to compensate for the damage to the cardboard box and the chip in the grip

Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ I am sorry for the trouble with your recent orderIt seems that we had the description listed incorrectly for the unit you purchased, but I found the correct unit that does include the GPSAdditionally the description has been updated online to reflect the accurate information; thank you for pointing out that errorI will be happy to send you a pre-paid label to return the incorrect unit and offer the correct unit, item [redacted] , for the same priceI will reach out to you today so we can get the return process underwayAgain, I apologize for the error