Frontier contacted Mr [redacted] on April 5, to discuss his concerns.He advised that he had already acquired new service through another provider.Frontier did find his account and was unable to find any order for a request to transfer prior to the acquisition.Frontier apologized for any inconvenience caused, and did advise Mr [redacted] that his account would be disconnected and back dated to 3/29/16.Mr [redacted] was satisfied with this resolution.Frontier will also change the billing address on Mr***'s account, and he will receive his final billing to the corrected address
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s account and has determined that Mr [redacted] resides in an area where high Internet usage during peak period could be affecting internet service speeds.Frontier continues to work toward a solution that will improve Mr***’s Internet service It is our expectation that Frontier will upgrade its network in Mr***’s area later this year Given the may factors could impact the timing of an upgrade, we cannot guarantee any specific date for completion Frontier is targeting to complete and upgrade by late summer We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter.” Frontier Specialist: Laurie H [redacted] Department: Consumer Relations Telephone Number: [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was promised lower rated; however, he was billed higher rates.Mr [redacted] advises that his account was not canceled when he requested.Mr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlier.Mr [redacted] states that Frontier charged him without consentFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was on a promotion to get a monthly discount of $per month off of the FiOS Data 100/speed Internet for 2-years which ended on September 30, This promotion provided Mr [redacted] with a rate of $per monthFrontier advises that this information was printed on every statement provided to Mr [redacted] Frontier advises that the regular cost for the service is $per month which included the internet modem.Frontier advises that a promotional discount of $was renewed on Mr [redacted] account on October 1, to give him a rate of $per month for the FiOS Data 100/speed Internet for 1-year plus the modem fee of $for a total cost of $per month.Frontier records show that a subsequent order was placed on October 17, to change Mr [redacted] to a new promotion giving him a new rate of $ for the FiOS Data 100/speed Internet plus the modem fee of $for a total cost of $per month.Frontier records show that Mr [redacted] contacted Frontier on January 4, Frontier advises that an order was placed on January 4, to terminate services and was dated for the last day of his bill cycleFrontier advises that Mr [redacted] pre-paid for his services and was eligible to continue receiving service through the end of his bill cycleFrontier advises that the January 2, statement was issued prior to MrRoger’s call to terminate his services and since Mr [redacted] had his account set up on auto pay through Frontier, the payment was drafted from his account on the scheduled due date of January 22, Frontier advises that Mr [redacted] requested his last payment of $be returned to his accountFrontier advises that this request was processed on February 6, and can take 3-business days to be completed.Frontier advises that there was a billing error on the February statement which charged a fee of $Frontier advises that an adjustment for $was issued on February 6, Frontier further advises that the $is still a balance that will be due to Mr [redacted] ’ account once the payment has been returned to his banking account.Frontier spoke with Mr [redacted] on February 8, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention Our records indicate the order processed on July 6, was a records order, which failed to disconnect the service The account [redacted] was disconnected July 6, and this account reflects a zero balance This account included FiOS Internet 75/and FiOS TV Local Service, HBO, Showtime and FiOS EquipmentThe account ###-###-#### was disconnected on October 18, and currently reflects a zero balance The January 10, billing statement reflected a previous balance of $704.80, a credit of $365.82, the balance forward was $and the current charge for January was a credit of $382.91, which leaves a credit balance of $ The credit of $was debited and the account now reflects a zero balance There was a billing error that occurred in July which caused the billing to split When the billing split, the charges continued to accrue each month on the ###-###-#### At this point both accounts are closed and the balances are cleared.On January 21, a Frontier representative attempted to reach Ms [redacted] but was unsuccessful.We sincerely apologize for the inconvenience this matter has caused Should Ms [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] Sincerely,Felicia T***Executive Customer Relations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and at this point I am waiting to see if what was said on the response will be doneI cant say this case has been resolve until I see proof that my name is clean with the credit bureau and my account is back to normalI am giving them the benefit of the doubt Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from Bill from Frontier's Revdex.com's Complaint Dep't on 8/ I tried calling him back but we kept phone tagging each other I couldn't answer his call for a couple of times because I was at work and with a patient I tried calling several times on 8/& 8/4, but it was always an answering machine.Found out on his answering machine later on 8/that he will be on vacation and will not be returning until 8/14.On 8/I asked my wife to call Bill His supervisor Stacie answered the phone She was not able to help us, but transferred my wife to the collections supervisor named Julius According to Julius, he has to make a request to the internal collections dep't to investigate the situation for the $that they say we owed them; he stated that the new account# belonged to us My wife tried to explain to him that our account has been closed since July and that new phone number doesn't even belong to us.Julius said he would call my wife by 8/by the latest Today has passed, and no return call to my wife or myselfPer Julius, they couldn't give me back the money they owed me (#123.11) because it went to my verizon account that has been converted to Frontier in April But when I called Frontier late with the help of Bank of America, the Frontier rep said that she saw that credit ($123.11) in the verizon account that was converted to FrontierSo here we are still, being transferred to different departments with no one to actually resolve our simple issue My wife was on the phone for an hour with them on 8/14.We really want to move on with our lives and not even have to place a call But we are still trying to do the responsible thing Calling each time and spending an hour with no results is adding to our stress and well being Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has experienced ongoing connectivity problems with his Frontier internet service and that the service gets interrupted multiple times a day Mr [redacted] advises that Frontier needs to repair his internet service and credit him for the last months of internet serviceFrontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent out to the customer’s home on September 13, 2017, who was able to diagnose the problem and make the necessary repairs to the serviceFrontier advises that a credit has been issued to Mr [redacted] ’s account, going back to June 29, through September 13, 2017, in the amount of $Frontier spoke with Mr [redacted] on September 14, 2017, and he confirmed that the technician was able to repair the internet service He was also satisfied with the amount of credit that was issued to his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she was being billed for services after Frontier said she was disconnected for non-pay Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Ms [redacted] and assured her that her billing stopped on January 30, and her next bill will reflect applicable credits Frontier set up a follow up for March 9, to review her statementMs [redacted] Is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Closeout Comments: Executive Relations/ESA676/Case#- [redacted] ***- [redacted] -adjustment of approved -new balance 85.68-called [redacted] back and gave her order number -advised of courtesy adjustment -advised Starz should be on today- I advised she will probably see a late fee next month because bill is past dfurther questions & customer is satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier openly admits they offered / month for two years, that I accepted / month for two years, but now regret they can't honor that offer? 1) A BILLION $ company can't figure out how to make their system honor a contract they made with a consumer? 2) Then what's to keep them from continuing "mistakenly offer" contracts like this in the future? An act of deceiving or misrepresenting is the very definition of FRAUD Regards, [redacted]
Frontier has investigated the above statements and offers the following response: On August 22, 2017, Frontier approved the refund in the amount of $ Approved refunds are sent to Wirecard for a ( [redacted] ) Prepaid Visa Card to be issued to the customer Frontier advises Ms [redacted] to contact Wirecard for assistance at ###-###-#### for Lost/Stolen and Unreceived CardsThe account number/billing telephone number to provide Wirecard is: [redacted] *** The Wirecard representative will confirm other pertinent information prior to accessing the account We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises, that due to a system error, the payment reconnect order that generated as a result of satisfying payment did not restore serviceFrontier has issued a restore service order to correct the error Frontier spoke with [redacted] on February 12, 2018, confirming working service [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that she never agreed to a year contract price or any contract when she spoke with the Frontier representativeShe only agreed to keep the price at $ and a year was mentioned Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke with Mrs [redacted] and reviewed her accountShe had a previous contract with Verizon starting December 5, to December 4, The reason her billing increase was due to a month promotion that expired December 4, for TV and equipmentMrs [redacted] still had months remaining on the agreement until Frontier advises that we have come to an agreement with Mrs [redacted] to keep her price at the $ for the next months until December Mrs [redacted] Re-bundle was done December 15, 2016.Mrs [redacted] did confirm the representative did inform her the price would only be good for monthsThe month price of $ includes an additional promotion which would expire after the months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] was advised it takes billing cycles to receive his refund and he felt we were in the third cycle and he still has not received his refund of $ Frontier has investigated the above statements and offers the following response: • A Frontier Representative left Mr [redacted] a voice mail and also sent an email advising that he should receive his refund in to business days • We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] ***l to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] from [redacted] ***l indicated the issue is not resolved because she believes the payment had not applied to her account Frontier has investigated the above statements and offers the following response: Frontier records do show the payments made to the Verizon account did not post as a payment to the account of [redacted] ***l Frontier did a payment investigation and has identified the payments in questionFrontier has been working with Ms [redacted] about this and has let her know it will take a few days for the payment to be visibleFrontier has committed to contact Ms [redacted] once the payments are visible Frontier has given her a direct contact person to work with until she is resolvedWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] from [redacted] ***l has experienced as a result of the above matter Tell us why here
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states he has had many billing issues with rising prices and is being charged a termination fee for disconnecting services.Mr [redacted] would like the termination fee removed.Frontier has investigated the above statements and offers the following response:Frontier reviewed all charges on November 4, and June 5, with Mr [redacted] Frontier shows the account has been disconnected by the customer on August 7, and has been advised of no termination fee.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Kim J [redacted] Department: Customer Relations
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:MrKevin [redacted] states that he has been double – billed, for several months for telephone service.He advises that Frontier corrected his bill for $but Mr [redacted] is being charged after he cancelled serviceHe further does not agree with the billing policy.Frontier has investigated the above statements and offers the following response:Frontier advises that all Non - Regulated services, such as FiOS and Broadband products are billed through to the end of their billing cycle date.Mr [redacted] ***’s services were all Non – Regulated.We advised Mr [redacted] on September 13, that we do not prorateHe is billed through September 8, 2017.Order #68661878, was effective August 14, with all requested services disconnected.$is the remaining and Final balance owed on Mr***’s account, which include past-due unpaid chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Ms [redacted] was without internet for five days and when she called Frontier requesting a credit for the time that she was out of service she was only offered a credit equivalent to four days of service.Frontier has investigated the above statement and offers the following response:We have reviewed Ms***’s account and verified that she called in to report her internet service wasn’t working on March 5, and that Frontier was able to get her back in service on March 9, We have applied a credit of $to Ms***’s account to cover the five days that she was out of service as well as the inconvenience this caused her We have tried contacting Ms [redacted] by phone on three occasions (March 28th, 29th and 30th) and left a direct number for her to call to discuss the credit that has been applied to her account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she requested to retain the internet service and have the telephone and television service cancelled in November Ms [redacted] states that Frontier was still billing for three (3) servicesMs [redacted] would like to be refunded for the over payments Frontier has investigated the above statements and offers the following response: Frontier states that after reviewing the account they issued $in credit for the telephone and television services from November 7,to March Frontier spoke with [redacted] on April 24, to advise that the credit had issued and to apologize for his inconvenienceFrontier offered to have the credit balance refunded, Mr [redacted] said just to leave the credit on his current accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was automatically renewed on a promotion with Frontier that he did not authorizeMr*** states that he was billed an early termination fee of $for a promotion that he did not agree to Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s account and confirms that the promotion was automatically renewed providing a continuance of promotional credits on his accountFrontier advises that the promotional credits and term dates were published on Mr***s’ monthly statements.Frontier advises that Mr [redacted] was not billed for an early termination fee however, he was charged back for the month credits that were issued by the renewed promotionFrontier advises that there was an error in the amount of $that was charged back to Mr***The correct amount of the charge back should have only been $Frontier applied an adjustment to Mr***’s account in the amount of $Frontier advises that a refund in the amount of $will be sent to Mr***Frontier spoke with Mr [redacted] on December 5, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier contacted Mr [redacted] on April 5, to discuss his concerns.He advised that he had already acquired new service through another provider.Frontier did find his account and was unable to find any order for a request to transfer prior to the acquisition.Frontier apologized for any inconvenience caused, and did advise Mr [redacted] that his account would be disconnected and back dated to 3/29/16.Mr [redacted] was satisfied with this resolution.Frontier will also change the billing address on Mr***'s account, and he will receive his final billing to the corrected address
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr***’s account and has determined that Mr [redacted] resides in an area where high Internet usage during peak period could be affecting internet service speeds.Frontier continues to work toward a solution that will improve Mr***’s Internet service It is our expectation that Frontier will upgrade its network in Mr***’s area later this year Given the may factors could impact the timing of an upgrade, we cannot guarantee any specific date for completion Frontier is targeting to complete and upgrade by late summer We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter.” Frontier Specialist: Laurie H [redacted] Department: Consumer Relations Telephone Number: [redacted] Fax Number: ###-###-####
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was promised lower rated; however, he was billed higher rates.Mr [redacted] advises that his account was not canceled when he requested.Mr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlier.Mr [redacted] states that Frontier charged him without consentFrontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was on a promotion to get a monthly discount of $per month off of the FiOS Data 100/speed Internet for 2-years which ended on September 30, This promotion provided Mr [redacted] with a rate of $per monthFrontier advises that this information was printed on every statement provided to Mr [redacted] Frontier advises that the regular cost for the service is $per month which included the internet modem.Frontier advises that a promotional discount of $was renewed on Mr [redacted] account on October 1, to give him a rate of $per month for the FiOS Data 100/speed Internet for 1-year plus the modem fee of $for a total cost of $per month.Frontier records show that a subsequent order was placed on October 17, to change Mr [redacted] to a new promotion giving him a new rate of $ for the FiOS Data 100/speed Internet plus the modem fee of $for a total cost of $per month.Frontier records show that Mr [redacted] contacted Frontier on January 4, Frontier advises that an order was placed on January 4, to terminate services and was dated for the last day of his bill cycleFrontier advises that Mr [redacted] pre-paid for his services and was eligible to continue receiving service through the end of his bill cycleFrontier advises that the January 2, statement was issued prior to MrRoger’s call to terminate his services and since Mr [redacted] had his account set up on auto pay through Frontier, the payment was drafted from his account on the scheduled due date of January 22, Frontier advises that Mr [redacted] requested his last payment of $be returned to his accountFrontier advises that this request was processed on February 6, and can take 3-business days to be completed.Frontier advises that there was a billing error on the February statement which charged a fee of $Frontier advises that an adjustment for $was issued on February 6, Frontier further advises that the $is still a balance that will be due to Mr [redacted] ’ account once the payment has been returned to his banking account.Frontier spoke with Mr [redacted] on February 8, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention Our records indicate the order processed on July 6, was a records order, which failed to disconnect the service The account [redacted] was disconnected July 6, and this account reflects a zero balance This account included FiOS Internet 75/and FiOS TV Local Service, HBO, Showtime and FiOS EquipmentThe account ###-###-#### was disconnected on October 18, and currently reflects a zero balance The January 10, billing statement reflected a previous balance of $704.80, a credit of $365.82, the balance forward was $and the current charge for January was a credit of $382.91, which leaves a credit balance of $ The credit of $was debited and the account now reflects a zero balance There was a billing error that occurred in July which caused the billing to split When the billing split, the charges continued to accrue each month on the ###-###-#### At this point both accounts are closed and the balances are cleared.On January 21, a Frontier representative attempted to reach Ms [redacted] but was unsuccessful.We sincerely apologize for the inconvenience this matter has caused Should Ms [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] Sincerely,Felicia T***Executive Customer Relations
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and at this point I am waiting to see if what was said on the response will be doneI cant say this case has been resolve until I see proof that my name is clean with the credit bureau and my account is back to normalI am giving them the benefit of the doubt Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received a call from Bill from Frontier's Revdex.com's Complaint Dep't on 8/ I tried calling him back but we kept phone tagging each other I couldn't answer his call for a couple of times because I was at work and with a patient I tried calling several times on 8/& 8/4, but it was always an answering machine.Found out on his answering machine later on 8/that he will be on vacation and will not be returning until 8/14.On 8/I asked my wife to call Bill His supervisor Stacie answered the phone She was not able to help us, but transferred my wife to the collections supervisor named Julius According to Julius, he has to make a request to the internal collections dep't to investigate the situation for the $that they say we owed them; he stated that the new account# belonged to us My wife tried to explain to him that our account has been closed since July and that new phone number doesn't even belong to us.Julius said he would call my wife by 8/by the latest Today has passed, and no return call to my wife or myselfPer Julius, they couldn't give me back the money they owed me (#123.11) because it went to my verizon account that has been converted to Frontier in April But when I called Frontier late with the help of Bank of America, the Frontier rep said that she saw that credit ($123.11) in the verizon account that was converted to FrontierSo here we are still, being transferred to different departments with no one to actually resolve our simple issue My wife was on the phone for an hour with them on 8/14.We really want to move on with our lives and not even have to place a call But we are still trying to do the responsible thing Calling each time and spending an hour with no results is adding to our stress and well being Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he has experienced ongoing connectivity problems with his Frontier internet service and that the service gets interrupted multiple times a day Mr [redacted] advises that Frontier needs to repair his internet service and credit him for the last months of internet serviceFrontier has investigated the above statements and offers the following response: Frontier advises that a technician was sent out to the customer’s home on September 13, 2017, who was able to diagnose the problem and make the necessary repairs to the serviceFrontier advises that a credit has been issued to Mr [redacted] ’s account, going back to June 29, through September 13, 2017, in the amount of $Frontier spoke with Mr [redacted] on September 14, 2017, and he confirmed that the technician was able to repair the internet service He was also satisfied with the amount of credit that was issued to his accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she was being billed for services after Frontier said she was disconnected for non-pay Frontier has investigated the above statements and offers the following response: Frontier states that they spoke with Ms [redacted] and assured her that her billing stopped on January 30, and her next bill will reflect applicable credits Frontier set up a follow up for March 9, to review her statementMs [redacted] Is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Closeout Comments: Executive Relations/ESA676/Case#- [redacted] ***- [redacted] -adjustment of approved -new balance 85.68-called [redacted] back and gave her order number -advised of courtesy adjustment -advised Starz should be on today- I advised she will probably see a late fee next month because bill is past dfurther questions & customer is satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier openly admits they offered / month for two years, that I accepted / month for two years, but now regret they can't honor that offer? 1) A BILLION $ company can't figure out how to make their system honor a contract they made with a consumer? 2) Then what's to keep them from continuing "mistakenly offer" contracts like this in the future? An act of deceiving or misrepresenting is the very definition of FRAUD Regards, [redacted]
Frontier has investigated the above statements and offers the following response: On August 22, 2017, Frontier approved the refund in the amount of $ Approved refunds are sent to Wirecard for a ( [redacted] ) Prepaid Visa Card to be issued to the customer Frontier advises Ms [redacted] to contact Wirecard for assistance at ###-###-#### for Lost/Stolen and Unreceived CardsThe account number/billing telephone number to provide Wirecard is: [redacted] *** The Wirecard representative will confirm other pertinent information prior to accessing the account We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier advises, that due to a system error, the payment reconnect order that generated as a result of satisfying payment did not restore serviceFrontier has issued a restore service order to correct the error Frontier spoke with [redacted] on February 12, 2018, confirming working service [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that she never agreed to a year contract price or any contract when she spoke with the Frontier representativeShe only agreed to keep the price at $ and a year was mentioned Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke with Mrs [redacted] and reviewed her accountShe had a previous contract with Verizon starting December 5, to December 4, The reason her billing increase was due to a month promotion that expired December 4, for TV and equipmentMrs [redacted] still had months remaining on the agreement until Frontier advises that we have come to an agreement with Mrs [redacted] to keep her price at the $ for the next months until December Mrs [redacted] Re-bundle was done December 15, 2016.Mrs [redacted] did confirm the representative did inform her the price would only be good for monthsThe month price of $ includes an additional promotion which would expire after the months We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: • Mr [redacted] was advised it takes billing cycles to receive his refund and he felt we were in the third cycle and he still has not received his refund of $ Frontier has investigated the above statements and offers the following response: • A Frontier Representative left Mr [redacted] a voice mail and also sent an email advising that he should receive his refund in to business days • We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] ***l to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] from [redacted] ***l indicated the issue is not resolved because she believes the payment had not applied to her account Frontier has investigated the above statements and offers the following response: Frontier records do show the payments made to the Verizon account did not post as a payment to the account of [redacted] ***l Frontier did a payment investigation and has identified the payments in questionFrontier has been working with Ms [redacted] about this and has let her know it will take a few days for the payment to be visibleFrontier has committed to contact Ms [redacted] once the payments are visible Frontier has given her a direct contact person to work with until she is resolvedWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that [redacted] from [redacted] ***l has experienced as a result of the above matter Tell us why here
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states he has had many billing issues with rising prices and is being charged a termination fee for disconnecting services.Mr [redacted] would like the termination fee removed.Frontier has investigated the above statements and offers the following response:Frontier reviewed all charges on November 4, and June 5, with Mr [redacted] Frontier shows the account has been disconnected by the customer on August 7, and has been advised of no termination fee.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Kim J [redacted] Department: Customer Relations
Frontier CommunicationsThank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:MrKevin [redacted] states that he has been double – billed, for several months for telephone service.He advises that Frontier corrected his bill for $but Mr [redacted] is being charged after he cancelled serviceHe further does not agree with the billing policy.Frontier has investigated the above statements and offers the following response:Frontier advises that all Non - Regulated services, such as FiOS and Broadband products are billed through to the end of their billing cycle date.Mr [redacted] ***’s services were all Non – Regulated.We advised Mr [redacted] on September 13, that we do not prorateHe is billed through September 8, 2017.Order #68661878, was effective August 14, with all requested services disconnected.$is the remaining and Final balance owed on Mr***’s account, which include past-due unpaid chargesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Ms [redacted] was without internet for five days and when she called Frontier requesting a credit for the time that she was out of service she was only offered a credit equivalent to four days of service.Frontier has investigated the above statement and offers the following response:We have reviewed Ms***’s account and verified that she called in to report her internet service wasn’t working on March 5, and that Frontier was able to get her back in service on March 9, We have applied a credit of $to Ms***’s account to cover the five days that she was out of service as well as the inconvenience this caused her We have tried contacting Ms [redacted] by phone on three occasions (March 28th, 29th and 30th) and left a direct number for her to call to discuss the credit that has been applied to her account.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised that she requested to retain the internet service and have the telephone and television service cancelled in November Ms [redacted] states that Frontier was still billing for three (3) servicesMs [redacted] would like to be refunded for the over payments Frontier has investigated the above statements and offers the following response: Frontier states that after reviewing the account they issued $in credit for the telephone and television services from November 7,to March Frontier spoke with [redacted] on April 24, to advise that the credit had issued and to apologize for his inconvenienceFrontier offered to have the credit balance refunded, Mr [redacted] said just to leave the credit on his current accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was automatically renewed on a promotion with Frontier that he did not authorizeMr*** states that he was billed an early termination fee of $for a promotion that he did not agree to Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s account and confirms that the promotion was automatically renewed providing a continuance of promotional credits on his accountFrontier advises that the promotional credits and term dates were published on Mr***s’ monthly statements.Frontier advises that Mr [redacted] was not billed for an early termination fee however, he was charged back for the month credits that were issued by the renewed promotionFrontier advises that there was an error in the amount of $that was charged back to Mr***The correct amount of the charge back should have only been $Frontier applied an adjustment to Mr***’s account in the amount of $Frontier advises that a refund in the amount of $will be sent to Mr***Frontier spoke with Mr [redacted] on December 5, to review this information with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter