Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that his remaining balance with Frontier in the amount of $needs to be credited in full, which includes compensation for his time Mr [redacted] advises that he had been getting billed by Frontier for internet service at a monthly rate of $55.00, and that it should have been at $per month, as per an agreement with Dish Network Frontier has investigated the above statements and offers the following response: Frontier advises that other than the recent credits that were issued to the customer’s account, which totaled $54.99, no further credits are justifiedFrontier also advises that customers do not get compensated for loss of time Frontier advises that there is no documentation of Mr [redacted] having been quoted $for internet service, and that Dish Network has no records of a price quote given to the customer at that particular rate either Frontier also advises that there are notations on the account from January 22, that state that the customer was quoted a monthly rate of $for the internet service Frontier sent an email to Mr [redacted] and left two voice mail messages for him on September 18, 2017, advising him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] stated he does his Business from his home and during the conversion they lost service and was given a repair date that was not acceptable to him and therefore he stated he would need to cancel and asked if it would be any Termination Fees and was told no He stated when he received the statement after cancellation, there was a $Early Termination Fee Frontier has investigated the above statements and offers the following response: I did contact [redacted] and informed him that the $Early Termination Fee would be adjusted and he agreed this was acceptable and the claim could be closed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you frontier for taking responsibility for the error Regards, Dr [redacted]
Frontier Communications Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advised he had experienced issues while trying to transfer his service to his new address Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to reach Mr [redacted] by telephone without success Frontier has left direct contact information on his voicemail/answer service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Experiencing service issues; multiple calls to Frontier to no avail Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined they have placed a disconnect request scheduled for May 10, 2016.The order has been effective dated back to give prorated credit for time out of service (April 28, 2016), this credit will reflect on the closing statement
Frontier CommunicationsThank you for referring the complaint of Danny [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states his internet services were not working from April to June 8.Mr [redacted] states he is due a credit from April to June 8Frontier has investigated the above statements and offers the following response:Frontier review of the account shows sufficient notation and tech work to justify credit for the month of May.This credit was issued in the amount of $on June 24, 2017.Frontier finds no calls or notes on the account concerning the months of April or June.Frontier does have a record on July 14, indicating Mr [redacted] stated he was out of service for a month and a half.This is consistent with the tickets we have on record as well as the usage for the months of April (minutes), May (minutes) and June (minutes).Credit for late fees, and a credit for a missed commitment were applied to the account.Additional credits were applied manually and through the automated system.No further credit is warrantedMr [redacted] was advised, via phone call, there is a credit on the account and this credit will be refunded to him.He was pleased with the resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M*** Department: Customer Relations
Per Frontier records, Ms [redacted] ’s service was fixed/repaired on June 19, for no dial tone issue with repair ticket # [redacted] Per tech, bad line card at the SLCwas replaced He confirmed the [redacted] ’s dial tone was restoredWe also called the [redacted] ’s and got the answering machine A Frontier agent adjusted the [redacted] ’s account for out of service issues from June - June in the amount of $Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she ported her service out to another provider in January and was billed an early termination feeMs [redacted] states she was on an auto renewal contract without her knowledge Frontier has investigated the above statements and offers the following response:Frontier has investigated Ms***’s concerns and found the service was under a 3-year term agreement with an auto renewal optionMs***’s account was automatically renewed on January 27, Frontier offers this automatic renewal service as a courtesy in order to allow customers to continue to receive monthly credits and discounts.Frontier spoke with Ms***’s daughter Diane Nelson an authorized person to her account on December 27, to renew the monthly discount for an additional term and she accepted the auto renewal option Frontier spoke with Mr [redacted] on March 29, to advise of the above information and that the early termination fees are valid and no adjustment would apply We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ] Regards, [redacted] The complaint was made about the continuous dropped Internet service, usually in the evening cause this is the time I speak with my daughterThis has been going on for monthsMany calls to Frontier tech support were useless The modem would just black out from several minutes or until I got tired of waiting and shut down my computer, cause the service was out No repair crew has shown up at my home to check any wiring connections "Internet flashing lights? The Internet DSL, Ethernet cable and wifi lights ALWAYS flash if there is service! Fixed "Pair trouble"?...I don't know what that means Noone advised me of any repair Speed was not the issueI have a very fast computerI've never complained about the speed The repairman was scheduled to come out and check connections 27th of JulyDid he come? I can expect continuous DSL service from today on? When and how did Frontier attempt to contact me? I carry my cell phone with me alwaysThere is no email in my box advising me of the repair I am not prepared to dismiss this complaint until I see some proof that work has been done to check the wiring and modem for defects I do not want to go thru this situation againI pay my bills every month, on time and I should receive the best service I am entitled too [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises after speaking to Frontier repeatedly, Frontier continue to bill him incorrectlyThis is the third month the charges have billed incorrectly.Mr [redacted] advises he would like Frontier to fix his bill and quit overcharging himFrontier has investigated the above statements and offers the following response: Frontier records indicated there is an order to remove the Frontier Landline and the Non-Published listing effective 9/2/These changes and credits will reflect on the October bill cycle due in NovemberFrontier advises that Mr [redacted] has been issued credit for the overcharges prior to September 2, manuallyThere has been a $a month credit issued 7/26/2016, as a compromise to get Mr [redacted] close to the amount he was expecting We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier has reviewed Ms***’s account and found on May 30, order # [redacted] was placed to establish Simply Broadband Ultimate service and Frontier Secure Personal Security Plus Bundle effective June 14th There was no promotion added on the order therefore the monthly rate would be $for the Broadband service and $for Frontier Secure Personal Security Plus Bundle Frontier advises a technician was dispatched on June 14th who completed the Broadband installation The order remained open until Ms [redacted] called on July 31st stating the Internet was installed on June 14th; it was functioning; and it hasn’t functioned for the last weeks The order was rescheduled for August 7th to dispatch another technician who advised the installation was completed Frontier advises Ms [redacted] was not billed for service until August 7th, although our records reflect usage in June and July Frontier advises that Ms [redacted] called on September 5, to inquire on the first bill The representative reviewed bill and found the promotional credit was missing Credits totaling $were applied to the account reducing the bill from $to $which Ms [redacted] paid on September 5th Frontier advises that Ms [redacted] called on October 31, stating that her monthly bill should be $however the bill reflects $ The representative placed an order to remove Frontier Secure Personal Security Plus Bundle and added the 3-Year Price Lock Offer A credit of $was applied to the account for the missing promotion and Frontier Secure charges on the September and October bills reducing the balance from $to $which Ms [redacted] paid on October 31st Frontier does not offer a stand-alone Broadband product for $per month Frontier does however offer Broadband rates as low as $when bundled with qualifying phone service with the 3-Year Price Lock Offer Ms [redacted] subscribes to Simply Broadband Ultimate which is $on month to month rates or we have two Broadband offers available as follows: Year Price Lock Offer $for years and full rate of $thereafter with no commitment or Early Termination Fee.Single Play Promotion $first months; $months through 36; and $thereafter with no commitment or Early TerminationFee Frontier advises that Ms***’s account currently reflects the Year Price Lock Offer was added on October 31, therefore Ms***’s monthly rate is $for years dated 10/31/– 10/30/
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her Frontier bill has continuously increased without explanation.Ms [redacted] also advises her due date changed without her permission or knowledge Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] bill has increased due to a missing payment for her 4/16/billing cycleMs [redacted] did make payments in April that had went to her past due for charges from 2/15/-4/15/Frontier advises every bill cycle that Ms [redacted] ’ balance is not paid in full will result in a late payment fee, which is also contributing to Ms [redacted] ’ inclining balanceFrontier advises due dates are based on the bill cycle dateCustomer’s bills are due days after their bill generatesMs [redacted] ’s bill generates on the 16th of every monthSince Frontier and Verizon have different billing systems, it is possible converted accounts may experience a change in their due datesFrontier has contacted Ms [redacted] and advised of the above statements, as well as, attached copies of her May and June billing to show that the balance was unpaid We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that:Ms [redacted] advises she called Frontier to get an extension on her bill payment and was given incorrect information on the date due Frontier has investigated the above statements and offers the following response:Frontier spoke to Ms [redacted] on May 19, and apologized for the incorrect information provided, and assured her Frontier values her as a customerWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that [redacted] states he has billing concerns regarding a video fee[redacted] states he was advised to pay the charge although he does not watch these channels.Frontier has investigated the above statements and offers the following response:Frontier records indicate Mr [redacted] had questions regarding the Regional Sports fee $6.00.Frontier spoke to Mr [redacted] and advised that is a fee that is charged based off the TV programming he currently hasFrontier advised the only way for that fee to not be billed would be if he had local TV service or subscribes to a programming package that does not include Regional Sports accessFrontier additionally reviewed channel lineup for the Preferred and Extreme TV package and Mr [redacted] maintained his current serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Michelle C [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advised he has not received a refund from Frontier for his overpayment Frontier has investigated the above statements and offers the following response: Frontier advised that they had set up a follow up with Mr [redacted] to refund his overpayment once the new statement was generated showing his credit amount.Frontier followed up for his new statement and is requesting a refund of the overpaymentFrontier spoke with Mr [redacted] to advise that his refund has been requested We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was billed for service after he disconnected service Frontier has investigated the above statements and offers the following response: Records show service order [redacted] completed June 06, effective May 19, 2016, discontinuing service with FrontierOn closing bill date July 5, Mr [redacted] was billed previous balance $618.64, payments received $0.00, Balance forward $618.64, new charges $199.65cr for balance due $On final bill date August 5, shows previous balance $418.99, no payment received $0.00, balance forward $418.99, total new charges $0.00, balance due $418.99.Records show the final billing address as [redacted] Research shows no pieces of mail were returned to FrontierResearch shows on March 1, credits totaling $were applied to the account This should reflect in one to two bill cycles.The account has been recalled from collectionsRecords show Mr [redacted] has a balance payable and due of $A Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, G [redacted] The balance currently remains at $I the customer, do not owe additional funds as I have paid my bill in full, and in excess of $past two periodsThe balance should be -$Thank you
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that following a storm in his area that his internet service was disruptedMr [redacted] states that the scheduled appointment to address his service issue did not complete on time Frontier has investigated the above statements and offers the following response: An appointment to address this issue has been completed.A Frontier representative contacted Mr [redacted] and confirmed that all services are working.Mr [redacted] was issued an appropriate credit for time out of service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises this account has had a recurring past due balance since the October billing statement.The last payment posted back in JuneNo payments have been received in the past monthsFrontier advises the August 13, billing statement contained a past due balance of $from the previous billThe past due balance combined with the current charges of $brought the total amount due to $178.24.Effective August 30, the account was suspended for non-payment for the past due balance of $The September 13, billing statement contained a past due balance of $from the previous billThe past due balance combined with the current charges of $brought the total amount due to $222.80.Please note when an account is suspended for non-payment customers may contact our Collections department to negotiate payment arrangements prior to the account being disconnected completelyOnce an account is disconnected completely for non-payment a new service order is required and a credit check may be requiredIn addition, customers may have to submit a deposit and payment in full to restore servicesOn September 29, a representative from our Collections department spoke with Ms [redacted] regarding her concernsDuring this contact, the representative explained that the account has now been disconnected and the above process to re-establish the account We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Rebuttal states that: Mr [redacted] advises that his remaining balance with Frontier in the amount of $needs to be credited in full, which includes compensation for his time Mr [redacted] advises that he had been getting billed by Frontier for internet service at a monthly rate of $55.00, and that it should have been at $per month, as per an agreement with Dish Network Frontier has investigated the above statements and offers the following response: Frontier advises that other than the recent credits that were issued to the customer’s account, which totaled $54.99, no further credits are justifiedFrontier also advises that customers do not get compensated for loss of time Frontier advises that there is no documentation of Mr [redacted] having been quoted $for internet service, and that Dish Network has no records of a price quote given to the customer at that particular rate either Frontier also advises that there are notations on the account from January 22, that state that the customer was quoted a monthly rate of $for the internet service Frontier sent an email to Mr [redacted] and left two voice mail messages for him on September 18, 2017, advising him of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: [redacted] stated he does his Business from his home and during the conversion they lost service and was given a repair date that was not acceptable to him and therefore he stated he would need to cancel and asked if it would be any Termination Fees and was told no He stated when he received the statement after cancellation, there was a $Early Termination Fee Frontier has investigated the above statements and offers the following response: I did contact [redacted] and informed him that the $Early Termination Fee would be adjusted and he agreed this was acceptable and the claim could be closed We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you frontier for taking responsibility for the error Regards, Dr [redacted]
Frontier Communications Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] advised he had experienced issues while trying to transfer his service to his new address Frontier has investigated the above statements and offers the following response: Frontier has made several attempts to reach Mr [redacted] by telephone without success Frontier has left direct contact information on his voicemail/answer service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Experiencing service issues; multiple calls to Frontier to no avail Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined they have placed a disconnect request scheduled for May 10, 2016.The order has been effective dated back to give prorated credit for time out of service (April 28, 2016), this credit will reflect on the closing statement
Frontier CommunicationsThank you for referring the complaint of Danny [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states his internet services were not working from April to June 8.Mr [redacted] states he is due a credit from April to June 8Frontier has investigated the above statements and offers the following response:Frontier review of the account shows sufficient notation and tech work to justify credit for the month of May.This credit was issued in the amount of $on June 24, 2017.Frontier finds no calls or notes on the account concerning the months of April or June.Frontier does have a record on July 14, indicating Mr [redacted] stated he was out of service for a month and a half.This is consistent with the tickets we have on record as well as the usage for the months of April (minutes), May (minutes) and June (minutes).Credit for late fees, and a credit for a missed commitment were applied to the account.Additional credits were applied manually and through the automated system.No further credit is warrantedMr [redacted] was advised, via phone call, there is a credit on the account and this credit will be refunded to him.He was pleased with the resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M*** Department: Customer Relations
Per Frontier records, Ms [redacted] ’s service was fixed/repaired on June 19, for no dial tone issue with repair ticket # [redacted] Per tech, bad line card at the SLCwas replaced He confirmed the [redacted] ’s dial tone was restoredWe also called the [redacted] ’s and got the answering machine A Frontier agent adjusted the [redacted] ’s account for out of service issues from June - June in the amount of $Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] states that she ported her service out to another provider in January and was billed an early termination feeMs [redacted] states she was on an auto renewal contract without her knowledge Frontier has investigated the above statements and offers the following response:Frontier has investigated Ms***’s concerns and found the service was under a 3-year term agreement with an auto renewal optionMs***’s account was automatically renewed on January 27, Frontier offers this automatic renewal service as a courtesy in order to allow customers to continue to receive monthly credits and discounts.Frontier spoke with Ms***’s daughter Diane Nelson an authorized person to her account on December 27, to renew the monthly discount for an additional term and she accepted the auto renewal option Frontier spoke with Mr [redacted] on March 29, to advise of the above information and that the early termination fees are valid and no adjustment would apply We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ] Regards, [redacted] The complaint was made about the continuous dropped Internet service, usually in the evening cause this is the time I speak with my daughterThis has been going on for monthsMany calls to Frontier tech support were useless The modem would just black out from several minutes or until I got tired of waiting and shut down my computer, cause the service was out No repair crew has shown up at my home to check any wiring connections "Internet flashing lights? The Internet DSL, Ethernet cable and wifi lights ALWAYS flash if there is service! Fixed "Pair trouble"?...I don't know what that means Noone advised me of any repair Speed was not the issueI have a very fast computerI've never complained about the speed The repairman was scheduled to come out and check connections 27th of JulyDid he come? I can expect continuous DSL service from today on? When and how did Frontier attempt to contact me? I carry my cell phone with me alwaysThere is no email in my box advising me of the repair I am not prepared to dismiss this complaint until I see some proof that work has been done to check the wiring and modem for defects I do not want to go thru this situation againI pay my bills every month, on time and I should receive the best service I am entitled too [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises after speaking to Frontier repeatedly, Frontier continue to bill him incorrectlyThis is the third month the charges have billed incorrectly.Mr [redacted] advises he would like Frontier to fix his bill and quit overcharging himFrontier has investigated the above statements and offers the following response: Frontier records indicated there is an order to remove the Frontier Landline and the Non-Published listing effective 9/2/These changes and credits will reflect on the October bill cycle due in NovemberFrontier advises that Mr [redacted] has been issued credit for the overcharges prior to September 2, manuallyThere has been a $a month credit issued 7/26/2016, as a compromise to get Mr [redacted] close to the amount he was expecting We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] experienced as a result of the above matter Sincerely, Victoria D [redacted] Frontier Communications
Frontier has reviewed Ms***’s account and found on May 30, order # [redacted] was placed to establish Simply Broadband Ultimate service and Frontier Secure Personal Security Plus Bundle effective June 14th There was no promotion added on the order therefore the monthly rate would be $for the Broadband service and $for Frontier Secure Personal Security Plus Bundle Frontier advises a technician was dispatched on June 14th who completed the Broadband installation The order remained open until Ms [redacted] called on July 31st stating the Internet was installed on June 14th; it was functioning; and it hasn’t functioned for the last weeks The order was rescheduled for August 7th to dispatch another technician who advised the installation was completed Frontier advises Ms [redacted] was not billed for service until August 7th, although our records reflect usage in June and July Frontier advises that Ms [redacted] called on September 5, to inquire on the first bill The representative reviewed bill and found the promotional credit was missing Credits totaling $were applied to the account reducing the bill from $to $which Ms [redacted] paid on September 5th Frontier advises that Ms [redacted] called on October 31, stating that her monthly bill should be $however the bill reflects $ The representative placed an order to remove Frontier Secure Personal Security Plus Bundle and added the 3-Year Price Lock Offer A credit of $was applied to the account for the missing promotion and Frontier Secure charges on the September and October bills reducing the balance from $to $which Ms [redacted] paid on October 31st Frontier does not offer a stand-alone Broadband product for $per month Frontier does however offer Broadband rates as low as $when bundled with qualifying phone service with the 3-Year Price Lock Offer Ms [redacted] subscribes to Simply Broadband Ultimate which is $on month to month rates or we have two Broadband offers available as follows: Year Price Lock Offer $for years and full rate of $thereafter with no commitment or Early Termination Fee.Single Play Promotion $first months; $months through 36; and $thereafter with no commitment or Early TerminationFee Frontier advises that Ms***’s account currently reflects the Year Price Lock Offer was added on October 31, therefore Ms***’s monthly rate is $for years dated 10/31/– 10/30/
Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her Frontier bill has continuously increased without explanation.Ms [redacted] also advises her due date changed without her permission or knowledge Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] bill has increased due to a missing payment for her 4/16/billing cycleMs [redacted] did make payments in April that had went to her past due for charges from 2/15/-4/15/Frontier advises every bill cycle that Ms [redacted] ’ balance is not paid in full will result in a late payment fee, which is also contributing to Ms [redacted] ’ inclining balanceFrontier advises due dates are based on the bill cycle dateCustomer’s bills are due days after their bill generatesMs [redacted] ’s bill generates on the 16th of every monthSince Frontier and Verizon have different billing systems, it is possible converted accounts may experience a change in their due datesFrontier has contacted Ms [redacted] and advised of the above statements, as well as, attached copies of her May and June billing to show that the balance was unpaid We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that:Ms [redacted] advises she called Frontier to get an extension on her bill payment and was given incorrect information on the date due Frontier has investigated the above statements and offers the following response:Frontier spoke to Ms [redacted] on May 19, and apologized for the incorrect information provided, and assured her Frontier values her as a customerWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that [redacted] states he has billing concerns regarding a video fee[redacted] states he was advised to pay the charge although he does not watch these channels.Frontier has investigated the above statements and offers the following response:Frontier records indicate Mr [redacted] had questions regarding the Regional Sports fee $6.00.Frontier spoke to Mr [redacted] and advised that is a fee that is charged based off the TV programming he currently hasFrontier advised the only way for that fee to not be billed would be if he had local TV service or subscribes to a programming package that does not include Regional Sports accessFrontier additionally reviewed channel lineup for the Preferred and Extreme TV package and Mr [redacted] maintained his current serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Michelle C [redacted] Department: Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advised he has not received a refund from Frontier for his overpayment Frontier has investigated the above statements and offers the following response: Frontier advised that they had set up a follow up with Mr [redacted] to refund his overpayment once the new statement was generated showing his credit amount.Frontier followed up for his new statement and is requesting a refund of the overpaymentFrontier spoke with Mr [redacted] to advise that his refund has been requested We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he was billed for service after he disconnected service Frontier has investigated the above statements and offers the following response: Records show service order [redacted] completed June 06, effective May 19, 2016, discontinuing service with FrontierOn closing bill date July 5, Mr [redacted] was billed previous balance $618.64, payments received $0.00, Balance forward $618.64, new charges $199.65cr for balance due $On final bill date August 5, shows previous balance $418.99, no payment received $0.00, balance forward $418.99, total new charges $0.00, balance due $418.99.Records show the final billing address as [redacted] Research shows no pieces of mail were returned to FrontierResearch shows on March 1, credits totaling $were applied to the account This should reflect in one to two bill cycles.The account has been recalled from collectionsRecords show Mr [redacted] has a balance payable and due of $A Frontier representative spoke with Mr [redacted] who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, G [redacted] The balance currently remains at $I the customer, do not owe additional funds as I have paid my bill in full, and in excess of $past two periodsThe balance should be -$Thank you
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that following a storm in his area that his internet service was disruptedMr [redacted] states that the scheduled appointment to address his service issue did not complete on time Frontier has investigated the above statements and offers the following response: An appointment to address this issue has been completed.A Frontier representative contacted Mr [redacted] and confirmed that all services are working.Mr [redacted] was issued an appropriate credit for time out of service We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: Frontier advises this account has had a recurring past due balance since the October billing statement.The last payment posted back in JuneNo payments have been received in the past monthsFrontier advises the August 13, billing statement contained a past due balance of $from the previous billThe past due balance combined with the current charges of $brought the total amount due to $178.24.Effective August 30, the account was suspended for non-payment for the past due balance of $The September 13, billing statement contained a past due balance of $from the previous billThe past due balance combined with the current charges of $brought the total amount due to $222.80.Please note when an account is suspended for non-payment customers may contact our Collections department to negotiate payment arrangements prior to the account being disconnected completelyOnce an account is disconnected completely for non-payment a new service order is required and a credit check may be requiredIn addition, customers may have to submit a deposit and payment in full to restore servicesOn September 29, a representative from our Collections department spoke with Ms [redacted] regarding her concernsDuring this contact, the representative explained that the account has now been disconnected and the above process to re-establish the account We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that the customer may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations
Frontier has attempted to reach Mr [redacted] at the contact number provided on the complaint and has left messages with direct contact information