Frontier Airlines

Complaint: [redacted] I am rejecting this response because: The amount of money time effort lost by missing this trip is priceless and most certainly not worth this amount your suggestingI would not like to fly with this airline ever Sincerely, [redacted]

Dear Ms***, My apologies that you have not been able to connect with ***I have forwarded this to her so that she can contact you herself when she is back in the office after the holidays Kind regards, [redacted] Customer Relations Specialist Frontier Airlines

01/23/01:PM [redacted] , We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.As a one time customer service gesture we have refunded the full amount of the ticket.You should see this processed on your credit card in the next day or twoFor future bookings note that the website states, except for tickets purchased for travel within days (hours), all tickets may be cancelled for a full refund up to hours after the time of purchaseThis means that travel with in days is not refundable and travel further out is only refundable for hoursShould you cancel out of that time frame the ticket will retain its value for days, and the value of your ticket may be applied toward the purchase of a future ticket subject to a change fee of $All out travel policies are listed on our website at https://www.flyfrontier.com/travel-information/travel-policies/Regards,***Fronti...⇄ Airlines [redacted]

03/01/2016 01:04 PM Dear ***, We have received your correspondence as submitted to the RevDex.com and appreciate the opportunity to respond. According to our records, we emailed you on February 19 regarding this matter and I have provided a copy of that email again. Since you are... unable to provide medical documentation that you are unable to travel for the validity of your ticket, you were issued a full credit of your ticket in the amount of $202.70. This credit must be redeemed by April 29, 2015, but travel can be scheduled beyond that date. This credit is non-transferable. Sincerely, ***Customer Relations SpecialistFrontier Airlines

Initial Business Response / [redacted] (1000, 5, 2015/07/24) */ Dear Ms***, We have received your correspondence as submitted to the [redacted] and appreciate the opportunity to address your concerns Please accept my apology for any inconvenience you experienced when your flight from [redacted] to [redacted] In reviewing your reservation I can see that you received a response regarding your issue from Customer [redacted] agent [redacted] yesterday [redacted] A refund of the outbound flight was provided as well as a [redacted] electronic certificate for each of you for future [redacted] travel Oversold compensation would not apply as the flight was not oversoldWith the weight restriction passengers would be accommodated to the next available [redacted] flight or if you choose to make other arrangements a refund for the flight providedPlease know, we take great care to operate a safe and on time airlineIt is never our intention to disappoint passengers Your continued support is important to usWe hope to have the privilege of serving your future travel needs Sincerely, [redacted] Specialist [redacted] Airlines

Hello [redacted] ,Thank you for your responseI apologize again for the baggage delay and for any discrepancy in the amount of your reimbursementWe covered all of the items on your three [redacted] receipts, totaling $We do not cover medication in checked baggage per our Contract of Carriage, under number 17, section A, part 1, subsection iXXXX originally covered $out of the $for your shaverI will cover the full amount of the shaverExcluding medication, this brings the total of your [redacted] receipt to $79.65.Your new total for reimbursement is $327.56.Please let me know if you have any questions or concernsKindly,Customer Relations SpecialistFrontier Airlines

07/26/01:PMHello [redacted] Thank you for contacting Frontier AirlinesOur ApologiesPlease accept our apology for the flight disruption you recently experiencedThe decision to delay or cancel a flight is not an easy oneWe have a team of specialists who continually monitor our entire system and make decisions regarding irregular operationsThey decide the best possible arrangement for all involved, given the circumstancesIt is never our intention to disappoint our customersI would like to apologize for our agents not being able to provide any information to why we had delaysYour first flight was due to a crew problem, the second part of your flight was delayed due to a mechanical delayI am sorry this delays messed up you plans for people who went out of their way to pick you and your family upI would just like to remind you of the vouchers that have been provided for you and your family, due to the delays [redacted] We as well have refunded $back to your American Express, due to your baggage being delayedWhile we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us againKindly, [redacted] Frontier Airlines Customer Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I have attached the requested receipts documenting my car rental and gas along with the meal receipt I only kept the credit card receipt and not the detailed receipt My husband was under a separate reservation and his name is [redacted]

Response Email 09/07/07:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI'd be more than happy in assisting [redacted] with the extension of an expiration date for her voucherHowever, in order to do so I need more information regarding her flightIf you can provide me with her full name, confirmation number, and city to which she was traveling, I can access her flight to provide [redacted] with the $voucher she is requesting with validity for a year Kindly, Customer Relations Specialist Frontier Airlines

Response Email 02/21/07:PM Hello [redacted] , Thank you again for your feedback as we are always seeking ways to improve as an airlineWe have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Safety Is Our PriorityAt Frontier, we are focused on providing a good experience to our customers and I know we failed to meet this commitment during your recent travelsDelays can be frustrating, but safety is our top concern and periodically our flights have to be delayed or cancelled due to maintenancePlease accept my apology for the unexpected interruptionIt's never our intent to disappoint our passengers Cancellation I apologize once more for any confusion surrounding your return flightAs indicated by my previous email, when you reached reservations requesting to get rebooked for your cancelled flight, your return flight was also cancelledI apologize once again if this was not your intention and your comments have been shared with our Reservations supervisors to help ensure that you're experience is not repeated Refund I understand your frustration with the flight disruption you experiencedBecause we were able to rebook you on your flight home to New York, your return trip doesn't qualify for a refundHowever, I have issued you a refund in the amount of $to your card ending in XXXX to cover the cost of your cancelled flight to MiamiPlease allow business days for this transaction to post to your account We Value Your Business In an effort to make things right, each member of your party was issued two travel vouchers in the amount of $each to use towards future Frontier flights [redacted] : (xxxxxxxxxxxxxxxxxx) (xxxxxxxxxxxxxxxxxx) [redacted] : (xxxxxxxxxxxxxxxxxx) (xxxxxxxxxxxxxxxxxx) [redacted] : (xxxxxxxxxxxxxxxxxx) (xxxxxxxxxxxxxxxxxx) Your vouchers expire on May 7th, but you do not have to fly by then, travel just has to be reserved before the expiration datePlease see below for further redemption details Come Back Soon Please don't hesitate to reach out further with any additional questions or concerns and I would be delighted to assistThank you in advance for giving us the chance to impress you on a future flightI'm confident you're next experience with us will be great Kindly,Customer Relations SpecialistFrontier Airlines

01/30/09:AM Dear Mr [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondIt was a pleasure speaking with you today We apologize for the delay of your bag and the inconvenience that it has caused As discussed in our phone conversation, please send your receipts to [email protected] for processing In the subject line please copy the following: Interim [redacted] Please also indicate the name you would like on the check and the address where you would like the check to be mailed We thank you for your patience and hope to see you again on a future Frontier flight under more pleasant circumstances Respectfully, ***

Complaint: [redacted] I am rejecting this response because: As previously mentioned twice already we were told my Frontier that we only had $75 for the whole family. Therefore we didn't keep or hand in other receipts! You just lost another Frontier customer due to incompetent customer service and unfair treatment. Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They are issueing me a check for the $400 amount, but as an owner of a business myself I would have refunded the full amount of the ticket it cost to get me home. Not only was I stranded in ATL and had no choice but to purchase the ticket, because of their cancelled flight. Due to their lack of responsible business practice for their consumers I will have to cover the additional $283.10 it cost me to get home. I will never fly their airline in the future. When you book a ticket to and from you expect to get to your final destination no matter what it takes. This company did not provide a full refund for the money I spent to get home. If they think a $200 voucher to fly on their airline again would replace this cost they are sorely mistaken, as I will never risk flying their airline and not reaching my destination on time. I currently have 4 other friends that were on the same flight that are still battling with Frontier to get any sort of a refund. They are not a company that is looking after the best interest of their customer. Sincerely, [redacted] ***

Response Email 11/23/07:PM Hello [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Thank you for contacting Frontier Airlines regarding your refund requestI am happy to address this for you Refund In order for me to be able to process a refund for a reservation that has been canceled, the cancellation needs to be within the first hours of the original booking timeI understand that this isnt the answer that you wanted, but unfortunately I cannot issue a refund Please let me know if you have any other questions or concerns Best, Customer Relations Specialist Frontier Airlines

Response Email 02/16/01:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Please accept our apology for any inconvenience our schedule change has caused you.As per our records, your refund amounting to $1,was approved on February 8, 2018.Please allow up to days for the airline to process the refundAfter Frontier Airlines completes the refund, your bank will take a few days to post the funds to your account.Thanks for your patienceWe look forward to serving your travel needs and appreciate your continued support Come Back SoonI apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flightI'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier AirlinesPsWe want your feedback! Fill out our survey and be entered to win FREE round-trip tickets on Frontier airlines valued at $Click the link to take the survey: https://www.surveymonkey.com/r/J25VSBQ *One winner will be selected and notified by email each monthPlease provide your name and email address at the end of the survey if you would like to be entered to win.Tell us why here

Response Email 03/01/02:PMDear MsXXXXXXX We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondThank you for reaching out to us regarding the actions of our flight attendants you witnessed when traveling from Los Angeles to Orlando February 19, 2018.Frontier has zero tolerance for discrimination in any form, indeed we strive to create an atmosphere of mutual respect among employees and our guestsWe have a well deserved reputation of delivering a consistently high level of service to our customersI'm very sorry if this was not your experiencePlease know that passengers seated in the exit row must comply with flight attendant instructionsVerbal acknowledgment must be given in order to remain seated in the exit row.Based on the information provided, we don't feel the described behavior was based on discrimination or prejudice, however, we do take any claim of this nature very seriouslyYour comments have been made available to our Inflight management team for internal review and training.Thank you for bringing this to our immediate attention.Kind regards, Customer Relations Advocate Frontier Airlines

Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Our Apologies Flight irregularities can be very challenging and I understand you're flying with us because you have to be somewhere on a certain day and timePlease accept my apology for the inconvenience you experienced with the unexpected disruption on flight from FtLauderdale on December It's never our intent to disappoint our passengersI'm sorry you experienced this Safety is Our Priority Cancelling flights is a very tough decision that we don’t take lightlyOur goal is to complete all flights and get you to your final destinationWe exhaust every option we have before we make the decision to cancel a flightWe faced severe weather across the US, especially in ColoradoAlthough the weather problem was short, it forced several delays and many cancellationsWhile we tried our best to get flights out and back on schedule, crews and airplanes were not in the correct locations and we couldn’t successfully get them where they were suppose to beI apologize for the flight cancellation you experienced My research shows that a refund in the amount of $was issued to your credit card on December It may have taken a few additional days for the refund to post to your card Our Regrets While we are unable to assume liability for your ground transportation and other travel related expenses, we hope that the amount that we refunded helps to offset those costs What We Can Do In an effort to make things right, each member of your party was issued Frontier vouchers in the amount of $each to use towards future Frontier travelYour vouchers expire on March 29, but you do not have to fly by then, travel just has to be reserved before the expiration dateWe emailed voucher details separately Come Back Soon Thank you again for providing valuable feedbackI recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one! Regards, [redacted] Customer Relations Specialist Frontier Airlines

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I want to also add the account for the $was not credit to the MasterCard which is was charged to therefore I would like to see the Checked Bags to credit to the MasterCardWhich is still there

Response Email 11/10/09:AM Dear [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI'm very sorry that your child's wheelchair was damaged by our ground crew After investigating both the [redacted] ramp and the [redacted] ramp, it is undetermined where the damage happened Per our discussions, the wheelchair is being replaced and your fare has been refunded I can only say that I am truly sorry that this happened and I'm so thankful that your son was not injured worse than he was What a horrible thing to have happen to your child If you have further questions or problems, please do not hesitate to get back in touch Kind regards, [redacted]