Frontier Airlines

Complaint: [redacted] I am rejecting this response because:Because the policies they have a in place are horrible. If someone can't get the proper paper because they have been cut off from family. They just wanna keep the money because they are a greedy company Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received the check yet but they have sent me an email that the check is on the way Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

02/14/04:PMDear Mr ***,We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.After careful review, flight [redacted] on December 19, was delayed three hours and fifteen minutes due too late arriving aircraft as a result of down line weather delaysThere was a winter storm across the US on Dec 17th and 18th Weather delay/cancellation can sometimes effect scheduled routing for a couple of days as aircraft and crew are repositioned to their original routes I understand how difficult it can be your travel plans are interrupted As you can imagine, flight irregularities can be very challengingThe decision to delay or cancel a flight is not an easy oneWe have a team of specialists who continually monitor our entire system and make decisions regarding irregular operations Airlines are required to notify the FAA of every flight delay or cancellationsPlease know, we take great care to operate a safe and on time airlineAlthough I am extremely disappointed that the uncontrollable weather delay has effected you negatively Regrettably, I would not be able to honor your request for a ticket refund or provide compensation for meals or a credit for future travelFrontier does not have a option to rebook on another airline I apologize for the inconvience this has caused youIt is never our intention to disappoint passengersRecords show email's were sent to [redacted] relating to Flight Delay Automation on 12/19/We realize how important you are to our future and regret the additional stress this has caused Please know it is never our intention to inconvenience our passengersWe value your support and look forward to serving your future travel needs under more pleasant circumstances.Kindly, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ Dear Ms [redacted] , Thank you for contacting Frontier Airlines Central Baggage ServiceThis is to acknowledge receipt of your Revdex.com Complaint regarding a baggage issue We apologize for the mishandling and delay of your luggage when you traveled with Frontier Airlines on April 11th, 2015, StLouis to Montego Bay, JamaicaWe apologize for the poor customer service you received in getting the bag restored to you quickly and we apologize for the inconvenience you experiencedWe have formally filed your concerns and made them available for review by our management Our records indicate our Montego Bay office took your report upon arrival and advised you that original receipts for necessary clothing, toiletry, or rental equipment receipts may be submitted for review and reimbursementThe receipts may be mailed to the following address for our International manager to process: Frontier Airlines, Inc Attn: [redacted] XXXXXX [redacted] XXXXX Please be advised we are unable to refund flown tickets; however, it is never our intention to inconvenience our passengers and we would like to restore your confidence in our servicesAs a customer service gesture, we have enclosed instructions to redeem a $electronic travel voucher, which will provide a discount on future Frontier Airlines travelPlease see the enclosed attachment for voucher restrictions and redemption instructions If you have any further questions, Frontier Airlines Central Baggage Service office may be reached directly, Monday through Friday, AM to PM, MST, on: (XXX) XXX-XXXX, or via email at: [redacted] @flyfrontier.com We appreciate your business and we are grateful to you for your feedbackWe look forward to serving you on a future flight, under more pleasant circumstances Sincerely, [redacted] Central Baggage Specialist Frontier Airlines, Inc [redacted] @flyfrontier.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) First I will address the reimbursement for the out of pocket expenses we incurred amounting to [redacted] Frontier is requesting in their letter above that they want me to submit ORIGINAL receipts in order for them to reimburse meI have already submitted those ORIGINAL receipts to Frontier in [redacted] along with a claim formAll I have is copies of those receipts because Frontier [redacted] told me they needed the originalsIt's been over months and it seem apparent to me that [redacted] isn't going to reimburse meNow [redacted] is requiring the originals that [redacted] has so it still doesn't look like I'm going to get the reimbursement I was promised on my out of pockets because I can't produce the ORIGINAALS Now we'll move on to the measly [redacted] travel voucherI see this as an insultWe requested a full MONETARY reimbursement for what we paid for our vacation which was totally ruinedLike I stated before we went for the SOLE PURPOSE to SCUBA and couldn't do it because our specialized gear which couldn't be rented or purchased was in the bag that Frontier misrouted and refused to forward to usWe planned and saved for this vacation for an entire year and it cost us [redacted] and we feel we deserve to be reimbursed for that in fullWe went on all of our sightseeing excursions the previous yearThis vacation was strictly to SCUBAWe couldn't even enjoy any relaxation time on the beach because we were upset and frustrated about our gear being lost and then not forwarded and also making multiple trips a day back and forth from the beach to the office checking on the status of the bagThe vacation was a total disaster and I was in tears every dayA [redacted] travel voucher doesn't even begin to make up for what they put us throughSecondly, [redacted] isn't going to get us anywhereThat's a joke! We'd have to give Frontier, the airline that destroyed our vacation, hundreds or thousands more dollars of our hard-earned money to fly their airline once again and we'd be in fear the whole time of them once again losing our luggageWhy would anyone want to pay to go through that torture??? Another issue is that I am getting ready to start a new job and won't be eligible for a vacation for a year and their pitiful little travel voucher expires in about months (in [redacted] It's totally useless to us even if we wanted to give the airline that put us through so much misery thousands of dollars and our luggage to lose once again We normally don't fly non-stop because it's quite a bit more expensive but we decided to treat ourselves this timeWe even upgraded to [redacted] version of first class (To The Front)This was the first time we ever flew non-stop and it's also the first time our luggage has ever been lostWhen we found out that our bag was in [redacted] (two days after we arrived in [redacted] we had the [redacted] rep request that they put it on ANY OTHER AIRLINE FLYING TO [redacted] ASAP and they refusedThis is totally unacceptable and our vacation was ruined and we deserve to be compensated and not in the form of a pitiful, measly, useless [redacted] travel voucherThis offer is insulting!!! The [redacted] for the ruined vacation and the [redacted] in out of pocket is a lot of money to us but only a drop in the bucket for FrontierIf they want to provide good customer service, they will make good on this So to sum it up, we want them to accept COPIES of the out of pocket receipts for [redacted] and we do not want a useless travel voucher that won't cover the full cost of a vacation that is going to expire before we have a chance to use it, that limits us to certain destinations, and especially not with an airline that's going to lose our luggageWe want full MONETARY reimbursement in the amount of [redacted] plus out of pocket Final Business Response / [redacted] (4000, 19, 2015/10/18) */ Dear Ms [redacted] , We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns I have forwarded your receipts and your reasons for requesting reimbursement for these expenses to our Central Baggage Department for consideration Thank you for your patience Kind regards, [redacted] Customer Relations Specialist Frontier Airlines Final Consumer Response / [redacted] (4200, 21, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The case is still under review and not resolved yetI will not be fully satisfied unless I am fully reimbursed for all expenses including air and hotel which they have already refused to do

Response Email 08/15/02:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Thanks for contacting Frontier Airlines about you refund request from your flight [redacted] to [redacted] on July 21stI'm sorry that you weren't able to fly with us, and I am happy to address your concerns We're Here to Help!I did some research for your reservation and it looks like the refund that you requested has been issuedThe total amount for the refund that you are receiving is $XXX.XX and it all went back onto the [redacted] ending in XXXXPlease allow 5-business days for the transaction to transfer back to you Come Back Soon I am sorry that you had to cancel your flight, but I do hope that you will fly with us soonI'm confident your next experience with us will be a good one! Regards,Customer Relations SpecialistFrontier Airlines

Response Email 04/29/04:PM Hello [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond We understand that plans can change, whether this is intentional, or whether a flight is missed That is why we offer one of the lowest change fees in the industryIn the future, in order to have full flexibility and refundability, we suggest that you purchase The Works when you buy your ticket While we are respectfully unable to provide you with a refund of the change fee which you encountered, I could issue that $to you as a credit for a future booking with our airlinePlease let me know if that would be a satisfactory resolution for you Thank you for bringing this to our attention Regards, Customer Relations Specialist Frontier Airlines Response Email 04/30/08:PMHello [redacted] ,Thank you for following up with me about your $change fee.While I would not be able to directly put you on a flight to Chicago in May, I could issue you a credit in the amount of $99, which you could use towards making a reservation with our airline for that flight.Please let me know if you would like me to do that for you.Kindly,Customer Relations SpecialistFrontier AirlinesResponse Email 05/03/06:PM Hello [redacted] , Thank you for your patience while we worked to issue this credit to you I have issued you a credit in the amount of $99, as we discussed To redeem your credit, please go to www.FlyFrontier.com when you are ready to book travelYou will create a new reservation and continue all the way to the payment screenClick on the box that says "HAVE A FRONTIER CREDIT? ADD FRONTIER CREDIT HERE." You will enter this confirmation code:(XXXXXX), and this email address: xxxxxxxxxxxxxxxxxxxxxxxxxIf applicable, a credit card will be required for any residual value Please let me know if there is anything more I can do for you, or if you have any further questions or concerns Regards, Customer Relations Specialist Frontier Airlines

Dear Ms [redacted] , As a customer service gesture, we are providing a $electronic travel certificate as final resolution of your complaintTo redeem your electronic voucher, visit www.FlyFrontier.com and book your flightOn the “Purchase” page, select “Voucher”, then enter the following voucher number: [redacted] This voucher must be redeemed by July 12, 2016, but travel may be booked out as far as Frontier's schedule allows [redacted] Terms and Conditions for Electronic Travel Certificates:-The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket.-Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased-Valid for months from the date of issue and may not be extended.-Nontransferable; may only be redeemed in the name of the passenger to whom it was issued.The Certificate cannot be: -Applied toward the purchase of Travel Insurance or STRETCH seating.-Applied toward baggage fees, change fees, or other charges-Combined with any other voucher, promotion, or discount-Used with group travel -Redeemed for cashOther conditions may apply.If you have any questions please call Frontier Reservations at 1- 801-401-Frontier Airlines apologizes for the damage to your glasses in your bag and the inconvenience this may have caused youWe hope to serve you on a future Frontier Airlines flight, under more pleasant circumstancesSincerely, [redacted] Frontier Airlines Central Baggage Specialist

Tell us why here...Hi ***, We have received your rebuttal as submitted to the RevDex.com and appreciate the opportunity to further address your concerns. Please accept my apology for any inconvenience you experienced when contacting us regarding your cancelled reservation. I... understand your concern with having cancelled. If a flight is cancelled voluntarily online you would be charged any fees associated with making a change. I see however that you did contact us as soon as the error was made and have reinstated the original itinerary and emailed to you. I am sorry this was not done when you contacted us and I can only assure you this is not the type of service we strive to provide. I'm sorry that happened to you. Your comments will be made available to our Reservations leadership team for internal review and training purposes. Thank you for your patience. We look forward to welcoming you on your upcoming flights. Sincerely, Customer Relations AdvocateFrontier Airlines

Dear Ms. ***, We have received your correspondence as submitted to the RevDex.com and appreciate the opportunity to address your concerns. I pulled our flight report on October 18 for flight 1309 from O'Hare to Phoenix and that flight left with two open seats. Our records... indicate you arrived at the ticket counter at 11:05 am for a 11:45 am flight, 40 minutes before departure. You must be checked in and have your boarding pass in hand at the 45 minute cut off. We advise this while making your reservation as well as in your emailed receipt. We understand thing can happen, traffic, accidents, parking..etc this is why we recommend you arrive two hours before departure. In your email you stated the following "The supervisor I spoke with granted me the refund and told me it would take 2-5 business days to receive a refund. I contacted my bank to dispute the transaction and was granted a refund through my bank". I don't quite understand why if our supervisor granted you a refund, why would you dispute the transaction? Please accept our sincere apology in which we are unable to grant your request, and are sorry for any frustration this may have caused. We are disappointed that you may not be satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to following the policy and guidelines of our 45 minute cut off time. We value your continued support and hope to have the privilege of serving your future travel needs, under more pleasant circumstances. Regards, [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response / [redacted] (1000, 9, 2015/07/16) */ Dear Ms [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns I am sorry for the inconvenience that the delay caused you when traveling with us on [redacted] from [redacted] As you can imagine, flight irregularities can be very challengingThe decision to delay or cancel a flight is not an easy oneWe have a team of specialists who continually monitor our entire system and make decisions regarding irregular operationsThey decide the best possible arrangement for all involved, given the circumstancesPlease know, we take great care to operate a safe and on time airlineIt is never our intention to disappoint passengers In reviewing your reservation I can see that the voucher amount was increased as well as the expiration date extendedOur [redacted] Accounting has verified the refund in full to the [redacted] ending in [redacted] this was processed on [redacted] in the amount of [redacted] which is the tickets at [redacted] and [redacted] bag fees and [redacted] seat feesAn additional [redacted] was refunded same day to the [redacted] card ending in [redacted] Respectfully we do not reimburse for additional related expensesIf you need any information regarding the cancellation for your travel insurance please feel free to forward what is needed and we will be happy to provide the needed information Your business is very important to usWe hope to have the opportunity to restore your confidence in our service onboard a future flight Sincerely, [redacted] Customer Relations Specialist [redacted] Airlines

Complaint: [redacted] I am rejecting this response because: If a company is going to use a third party they need to have a way to gain the information required to contact the customer. All information was given to the third party and was available to Frontier. We used the same Third Party to book our return flight in which was changed and that airline had no trouble getting the information regarding the change to us. Additionally, Frontier could have contacted the third party and they could have relayed the information as well. Giving us a voucher that is only good for 90 days is hardly any consolation as we do not fly but once every few years and will not be able to use them. And it does not negate the fact we had to spend an additional 1000 to book a last minute flight when we could have done it in June when the change was made. They did not attempt to contact at all and that is not OK. Giving an answer of book direct with us next time is hardly the response a company that wants our business should give. We were told that they would have let us come to the airport and find out our reservation had been changed. We had reservations for that day that could not be cancelled and we nearly lost money not only on the last minute flight but on the room as well. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/11) */ Dear Ms. [redacted] , We have received your correspondence as submitted to the RevDex.com and appreciate the opportunity to address your concerns. Please accept our sincere apologies for the unsatisfactory service that you... experienced during check-in at our Atlanta station on September 18. We understand your concern and appreciate receiving your comments. It is through customer feedback such as yours, that we are able to continually improve the quality of our service. I apologize if you felt disrespected by any comments our agents made, all our passengers [redacted] be treated with respect and dignity. We must be consistent with our policy to be fare to all our passengers. Your comments will be forwarded onto our Atlanta station manager. Frontier Airlines recommends customers arrive at least two hours or more prior to departure time. Because of the vital paperwork that our ticket counter agents must complete prior to departure, Frontier Airlines requires passengers to be checked in with boarding pass in hand a minimum of 45 minutes prior to the scheduled flight departure for domestic flights, and 60 minutes for international flights. Passengers who fail to meet these requirements will lose their seat assignments, be re-accommodated on a later flight and will be assessed any applicable flight change fees. The kiosk is programmed to stop checking in at the 45 minute cut off and give a message: "Your flight is boarding soon. Please proceed to the Frontier Airlines counter for check-in." This is to speak to an agent to get you on another flight, because you missed the 45 minute cut off. You must have your boarding pass in hand at the 45 minute cut off. We advise this while making your reservation as well as in your emailed receipt. We understand things can happen, traffic, accidents, parking..etc this is why we recommend you arrive two hours before departure. According to our records your group had a 4:18 departure and all passengers should have been checked in by 3:33 for our 45 minute cut off, all passengers after that time should not have been checked in. [redacted] checked in at 3:21, [redacted] checked in at 3:30, you and [redacted] checked in at 3:37, which was past the 45 minute cut off. [redacted] (4:08) and [redacted] (4:07) made it to the gate on time to board but they choose not to board and waited for you and [redacted] at which time the doors closed at 4:08, 10 minutes before departure. Our records indicate you were late for check in at the ticket counter as well as the gate. Once the doors are closed they are no reopened, passengers do not understand what goes on behind the scene once the doors are closed. There is a weight and balance of the aircraft that goes on, there is required paper work that must be completed and sent to FAA and so much more. Once the Captain has all the information he needs, he inputs it into the computer. If everything checks out ok, the plane must take-off. Here is a link from our web site referring to ticket counter and gate cut off: http://content.flyfrontier.com/manage-travel/online-check-in CHECK-IN CUTOFF WE DON'T WANT YOU TO MISS YOUR FLIGHT! You must have your printed boarding pass in hand and have any baggage checked in by the following cutoff times: 45 minutes before your departure for domestic flights 60 minutes before departure for international flights These times are very important if you want to make your flight. If you haven't already checked in online, you must be in line to check in at least 2 hours prior to departure to ensure you are checked-in with a boarding pass in hand no later than 45 minutes prior to your flight's departure. Please be at the gate and ready to board no later than 30 minutes before departure. 10 minutes before departure you may lose your spots on the plane. We value your continued support and hope to have the privilege of serving your future travel needs, under more pleasant circumstances. Kind regards, [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Dear Mr***, We are in receipt of your correspondence with the Revdex.com and we welcome the opportunity to address your concerns We also apologize for the delay of your luggage when you traveled with us on March 21, It is never our intention to inconvenience our passengers Original receipts for interim clothing and toiletry items purchased while the bag was being traced may be mailed to the following addressIf you would like to expedite the process, you may scan the receipts to an email to [redacted] @flyfrontier.com we will then forward your information to the Puerto Vallarta management team for assistance Frontier Airlines, Inc Attn: CBS POBox XXXXXX Denver, CO XXXXX We also have refunded your $bag fee paid to transport your bagThe refund will go back to the credit used to purchaseIt will be your Visa card ending in Please allow days to process If we can be of further assistance, please don't hesitate calling our Central Baggage Service at XXX-XXX-XXXX Monday-Friday 7:am-4:pm Mountain time Kind regards, [redacted] Customer Relations Specialist Frontier Airlines Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) All Frontier did was copy an exact message they sent to me almost two months after the issue originatedThis does not change the nature of their customer relationsI recognize they are attempting to be personable, but they have repeatedly ignored my request for assistance until now They do not deserve any leniency in regards to their lackluster performance in customer serviceI recently read an article that states Frontier Airlines receives the highest number of customer complaints (http://www.coloradoan.com/story/news/2015/05/12/frontier-airlines-complaints-st...⇄ when pressure of complaint from the Revdex.com, did the company do the bare minimumI hope these complaints do not fall on deaf earsBecause as the story states, I am not alone in this matter Thank you, [redacted] Final Business Response / [redacted] (4000, 13, 2015/06/07) */ Dear Mr***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns It appears that Central Baggage may have forwarded your receipts to Puerto Vallarta to handle the reimbursementI have reached out to Central Baggage for more details on this issueI'll keep you updated with any information I find Kind regards, [redacted] Customer Relations Specialist Frontier Airlines Final Consumer Response / [redacted] (4200, 15, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) To Whom it may Concern - I know the Revdex.com must get a lot of emails and/or complaints regarding customer relations and dissatisfaction I have said this in previous correspondence and I will repeat; Frontier is not really responding in any serious fashionThey are simply copying the Revdex.com on messages sent to meIf you were to stop and actually read the context of the message you would see there is nothing helpfulIn the last message, in reference to the message attached here, Frontier is attempting to "pass the buck," to Puerto Vallarta, which had nothing to do with losing my luggage for five days I hope I do not have to respond to every little message they copy the Revdex.com onI also hope no matter the outcome with Frontier and myself, they do not get off the hook, because they have already completely blown itThe Customer service is less than pathetic and every person who might need to travel should be made aware of the dangers of flying Frontier Sincerely, [redacted] ***

05/13/12:PM [redacted] , We have received your correspondence as submitted to the Revdex.com and also the [redacted] , and appreciate the opportunity to respondWe recommend passengers arrive hours before schedule departureFrontier recommends being at the gate well ahead of your flightWe will usually begin boarding about to minutes before departure time, so it’s important to be at the gate and ready to board at least minutes prior to scheduled departureIf you are not at the gate by this time, your reservation may be cancelled and you may lose your seats on the planeThe doors close minutes before departureYou stated when you arrived at the gate due to the delay with TSA the doors were closedThe agents acted accordingly in advising you were to lateWhen a flight is missed, passengers are offered the next available Frontier flight with open seatsA fee is then collected based on ticket type, which is non-refundableWhen re-accommodation is not acceptable and the passengers take alternate travel we are unable to assume liability for additional incidental or travel-related expensesTherefore, your request for reimbursement of the other airline tickets you purchased has been deniedYour request for a full refund of the Frontier tickets you purchased has been denied as we do not refund flights that have been taken and your records are documented that you did board the return flightYour tickets are non-refundable, however as a onetime customer service gesture I have issued you a refund in the amount of $1,This would include the fare, seat and bag fee for the outbound flight onlyReimbursements are issued in the form of a check and can take up to 7-days to receiveThe address I have on file is [redacted] We hope to have the opportunity to serve your future travel needs under more pleasant circumstancesKindly, [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response / [redacted] (1000, 6, 2015/11/23) */ Dear Ms [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns Our records indicate you have flown segments and 8,qualifying miles during this rolling calendar yearWe have seen a few cases where the online system states the member has met qualifications for Elite when they haven�' As a customer service gesture, due to our online system error we will upgrade youYou must meet the qualifications purely for following qualifying year Regards, [redacted] Frontier Airlines

Response Email 02/21/12:PM Hello [redacted] and [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Documentation When a passenger is unable to fly due to a medical reason, we do require documentation on hospital letter head and signed that a passenger is unable to fly for a full daysAccording to my records you send in documentation that does not state this limit Refund As a One time customer service gesture I am able to refund you for this portion of your flightA refund of $will go back to your card ending in XXXXPlease allow 4-days for this to reflect on our bank statement Regards, Customer Relations SpecialistFrontier Airlines

04/14/08:AM [redacted] , We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondReservations made prior to days (168) hours are eligible for a refund within hours of purchaseInside of days do not have the option to cancel within hoursI'm sorry you made an error on your dateIf you purchased another flight with us for the corrected day please forward the reservation code as I am unable to locate oneWe can review for a refund if you purchased another if you did not then the waived change fee with the full credit would be available to you for rebookingSincerely, [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ [redacted] We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns I apologize for any inconvenience you may have experiencedMy records indicate you filed your initial complaint with Frontier Airlines on 2/23/Our agent [redacted] responded, and apologized or the length of time required to contact you backShe advised she was writing to confirm if you still require us to research and respondIf you do not need a response, you can just ignore this message and your contact will go into a solved statusShe did not receive a response You then contacted Frontier Airlines again on 4/24/Our agent [redacted] responded on 4/27/Please review her response below: Our Frontier Airlines Master Card program is handled by Barclays (Barclays Bank Delaware)For your security, we do not have any access to your credit card information other than the number of miles sent to us from Master CardThis is a concern for which you will need to contact Barclays directly Please call their Customer Relations department at X-XXX-XXX-XXXX to address your concerns We look forward to the opportunity to serve you soon aboard Frontier Airlines Kind Regards, [redacted] Customer Relations Specialist Frontier Airlines

11/01/04:PM [redacted] We have received your multiple emails, along with this newest correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Reimbursement Request As I previously communicated to you, our policy is that you must be checked-in, not just in the line, minutes before your departure timeA situation like this is why we recommend you arrive hours before your scheduled departureIf the line was only minutes long as was stated, you did not give yourself enough time to check in for your flightAlthough Frontier did no wrong in denying your late boarding, as a one time customer service gesture we have approved to refund your return flight only, as well as any bag charges that were incurred on that flightThe total refund is $Allow 4-weeks for processing and delivery of your refund checkPlease respond with an address of where you would like to receive the check This response represents our final resolution for this concern Regards, [redacted] Customer Relations Frontier Airlines