From You Flowers

This case has been completely resolvedWe have credited back the customer $of the orderPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceWe have also issued a $gift certificateThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

I ordered a $arrangement first I got a arrangement that was old so I called them back I they said it would be fixed wrongI called back at pm ask for them to make it right wanted them to make a rose arrangement well on Wednesday afternoon she got a funeral arrangement delivered to her well I am very [redacted] nowThere customer service all the way to the supervisor stinks they do not handle problem correctlyThe web is a joke because you order a arrangement from this and you get a bunch of flowers you can pick from a field!!

We have called this customer multiple times and have not heard back as of todayWe have left several message and have emailed the customer to contact us back at her earliest convenienceAt this time we have refunded the customer back in the full amount of her order and given her a $gift cardWe have also let the customer know she has a fifty dollar standing complimentary arrangement that she can have delivered at anytimeWe will be happy to set up the complimentary arrangement as soon as we hear from our customerPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in $along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

From: [redacted] Sent: Sunday, February 12, 9:AM To: [redacted] Subject: c [redacted] Please revoke the above complaint Finally has been resolved Thank you, [redacted]

Good Afternoon [redacted] , I'm writing to you regarding complaint ID [redacted] . Our customer, [redacted] placed an order back on September 6th, 2014. There was an issue at the time regarding that order, but that day, we called and resolved the issue with the customer.... Recently, on March 29th, 2015, [redacted] called in looking to place an order. She let the representative know she was still upset by her past order and was demanding a refund on it. Typically, once ninety days have passed, we cannot go back on an issue that was already resolved. In the case of this order it had been six months that had passed. At this time [redacted] had gone onto our website and placed an order. [redacted] kept demanding some type of discount regarding her current order to make it right since we couldn't do anything about her past order. She did have a $20.00 gift card so we went ahead and credited her back the service charge. [redacted] still was not satisfied and demanded another twenty-percent. We let her know, at this point, we would go ahead and credit back her past order, along with honoring the additional twenty-percent credit on top of what we already offered her. Shortly thereafter, [redacted] made another call into our company after receiving three discounts now demanding for our company to pay to have her arrangement upgraded. She made several demands and we honored each and every one of them. Every time [redacted] demanded a discount, we honored it and then she would ask for something additional. Finally, after several calls into our company, a Supervisor then spoke with her. We let [redacted] know, that at this time, we can either credit her back for her past order or we would be happy to comp this future order for her. [redacted] chose the complimentary arrangement. Not too long after that, [redacted] called back now demanding we comp this order and credit her back in full. We explained to her we have made several attempts to satisfy her, but every time we honored something to make her satisfied, she would call back shortly after making other demands. We let [redacted] know we were still happy to credit her in full for the past order, but it was probably best if she placed all future orders with a different company as we couldn't seem to make her happy. Every time we made an attempt to rectify the situation and honor what she was requesting, she would call our company back asking for more. We would like to consider this case closed. Please let me know if there is anything else you would like me to do for this case. Thank you [redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00 that can be delivered at any time to any recipient of his choice. The... customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient to the value of $Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also allow the arrangement to remain with the recipient complimentary Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also mailed an apology letter to the recipient on behalf of our companyPlease let us know if there is anything else we can do regarding this caseThank you

I’m writing in regards to case ID [redacted] *t this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

I would like to drop complaint number ID [redacted] against From You FlowersThey refunded my money in full and agreed that the flowers were simply not up to their standardsSo I do not want this complaint on their record if possible [redacted]

My Dad passeddays BEFORE the Memorial Service From You Flowers, LLC were supposed to have delivered flowers to my mother's houseInstead, here I am, the day before the service STILL chasing the flowers that were allegedly (but NOT) deliveredStay FAR AWAY from these peopleThis "service" is a scam

RevDex.com: I have reviewed the... response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I am unappreciative of the wasted time throughout my experience with this company, but the specialist who immediately email responded to my situation handled it professionally and with poise. They need to work on their advertising and delivery issues. Sincerely, [redacted]

Well I am sure that what I have to say will not be a surprise but here is my horrible experience in a nutshellOrdered flowers for ill mother on Monday for delivery that dayFound out Tuesday morning that no flowers arrivedCalled the company to ask about it and waited on hold for about minutes then got a gentleman named Roy?, not sure if it was RoyHe apologized and put me on hold to talk to pull up my orderCame back and apologized that the florist could not get the flowers out on Monday and that he could get them out on TuesdayHe said he has a couple options for me since "the florist" made a mistakeHe said that he would upgrade my order to large from mediumI told him ok and to send on TuesdayHe was supposed to call me back with a verification of that in minNever heard back and then received a voicemail from the company asking me to call them as they could not get the flowers out on Tuesday either and wanted permission to send out on WednesdayI called the company back and waited min on hold and then finally spoke to a nice lady and told her I wanted a refundShe apologized and quickly issued the refundI was expecting an issue but as I said, she seemed to have taken care of it quicklyLets see how long my refund takes

ORDER [redacted] .TERRIBLE TERRIBLEDID NOT DELIVER MY FLOWER ORDERDOES NOT CHECK TO MAKE SURE THAT ORDERS ARE BEING HANDLEDCUSTOMER SERVICE NO HELPDO NOT ORDER FROM THESE PEOPLE!!!! STILL DONT KNOW WHERE FLOWERS ARE OVER HOURS LATERARE YOU KIDDING ME?

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

The flowers my mother received are not what I orderedI could have bought a better bouquet from the grocery store I bought a bouquet of gerber daisies and roses for mothers day, but it was only roses and no gerber daisies It mostly filler ferns and baby's breath not worth the money at allCustomer service still has not responded to my complaint Will never use them again!