FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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They bill how much they want when ever they want without warning and there is no contract stating as much or information and they also say that their service is completely free other than the initial cost of the sim card.
They charged me $15 + $15 + $26.94 in one month and didn't provide me anything near that amount of money in service and it was withdrawn at random intervals and had no representation of what it was for.
Additionally I tried to email them it said we don't read our emails. I tried to call them and they wont pick up the phone. I left a message with their service desk and got no response. I had to yell at Paypal to get them to unauthorize this company from charging me because they were going to allow them to continue to empty my bank acount.
Product_Or_Service: Free cell service
Not applicable Not yet..... Paypal is making me wait a whole 10 days to see the decision on my $54
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit on 4/11/18 (Order #XXXXXXXX), which includes a free trial of our Semi-Annual Premium LTE 2GB and FreedomPop Phone Premier. Our records also indicate another order was placed for and LTE SIM Kit on 4/11/18 (Order #XXXXXXXX), which includes a free trial of our Semi-Annual Premium LTE 2 GB and FreedomPop Phone Premier.
Our records show the customer has been assisted by one of our representatives and their refunds have been processed. Both accounts remain canceled and should no longer incur any charges.
The customer may reach out here should they need further assistance.
I cancelled services in March 2018. Freedom pop keep charging my account even after card expired in April 2018
They keep charging my account. I have cancelled the account and they keep charging even tho my card expired in April. They issued a 15 refund after I called then charged it back to account. the service provided are fraudulent. As soon as I turn on the hotspot it runs up data before I connect any devices.
$150 refund
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered Netgear Unite Mobile Hotspot on 2/24/18, which includes a free trial of our Premium GSM 2GB ($24.99) and FreedomPop Premier ($7.99). These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Since the customer did not cancel nor downgrade their account before the renewal date on 3/28/18, they incurred a charge of $32.98. The customer downgraded their account on 4/2/18 so the account remained the same for the billing cycle of 3/28/18 through 4/28/18 and the charge was valid. The customer had a base plan of 2 GB for this cycle and used 3.43 GB which caused the account to top-up once again as the data allotment was exceeded by 1.43 GB.
The user also incurred Top-Up charges in their initial free trial as they used 3.83 GB when their data threshold was 3.06 GB. SO, the customer exceeded their data allotment by 785 MB which is why they incurred two top-up charges of $15.00.
We disclose any applicable charges in our welcome email, including our Auto Top-Up fees which are incurred when exceeding your data threshold. Customers have the option to disable this feature at any time. The following line is pulled directly from said email: "FreedomPop ensures you'll never be left without Internet access should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $15.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time.
The account was canceled on 5/14/18 and issued a refund of $15.00. All of the charges thereafter are valid as they are within our TOS since there was data usage which exceeded the allowance.
(The consumer indicated he/she DID NOT accept the response from the business.)
The $15 was return and then reversed. They did not issue $15. Also, I made several attempts to get them to cancel and down grade to free only. But they keep charging $15. I asked them to just stop the service when I reached limit but they did not. Also, as soon as I connected hotspot, data was being used before I opened the web browser. Total rip off. I have video proof of the data being used fast even before I open web.
We apologize for the inconvenience this has caused on the customer's end as we were experiencing a delay in data reporting and it looks like the account was affected by the delay and was not added to the automatic refund list. We have gone ahead and issued four refunds each in the amount of $15.00 for a total of $60.00. Please allow 3-5 business days for the refund to process.
The account associated with ***@att.net remains canceled and will no longer incur any charges.
The customer may reply her should they have any further inquiries associated with such account.
I signed up to have a backup phone. I got the sim and my old phone worked fine. I quickly downgraded to the "free" plan, well before the 30 day free trail and deadline was up. When I downgraded they charged me $15 to to have on account for future use. Ok, I could deal with that. Then, after the trail period, even though I had dropped to the "free" service they charged me $26.94 for the "Freedompop Phone Premier semi-annual service" and apparently that is not refundable as it's "prepaid" ans was selected by clicking the "terms of service" box. They refused to refund the fee until I cancelled the entire account. Beware of this outfit. They are not straight forward at all. My account page clearly showed $0 plan and no hint that there would be these charges.
Hello William, we're sorry to learn your experience with FreedomPop was not a pleasant one as that is not what we strive for. Thank you for your review as we are always looking to better our all around services.
Failure of timely processing of number porting after collection of payment. Failure to return payment.
Failure of timely processing of number porting after collection of payment. Failure to return payment.
Freedom Pop refuses to provide a phone number for customer service. Payment was collected a number of days ago to port number after Freedom Pop received request. Information was claimed not to have received on received in error. I confirmed information needed with exisiting carrier.
Freedom Pop refused to process number port or issue refund. When request was given they said they would respond but have not.
Seeking refund of $9.99
We apologize for any trouble during the porting process. Our records indicate the port failed due to the existence of a port request for the same number on another service carrier.
A refund for the port was issued on 5/16/18. The customer can retry the port at a later time once their existing port order with another carrier is closed. They can also downgrade or cancel their subscriptions if they no longer wish to continue service with us.
They did offer me a full refund for $9.99 and for one months service. I am satisfied with the outcome and we can consider the matter closed. Thank you.
Continued going in to my bank account unauthorized.Never used their services.
Freedompop has went Into my bank account for the second time and I did not authorize either transaction.They have taken 98.00usd out of my account and this time It has sent my account into overdraft,because of the amount I am not able to cover.I will have to close my account and be put In chex systems and I don't owe this company any money.I have filed with the Attorney General of California for the second time complaining about this same company.
I would like for them to make my account whole and to never contact me or go in to my account without my authorization ever again..
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered a 3-i-1 LTE SIM Kit on 10/12/17, which included a free trial of our Semi-Annual subscription for Premium LTE 2 GB Unlimited ($71.94 if not downgraded) and FreedomPop Phone Premier ($26.94 if not downgraded). These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Customer issued a complaint and was issued a refund of $98.88 on 11/28/17 along with instructions on how to downgrade their account in order to avoid charges. Customer also reached out via Facebook support on 11/14/17 and was provided with instructions on how to cancel account so they may be granted a refund. Therefore, since the account was not downgraded nor canceled, the customer incurred a renewal charge of $98.88 on 5/14/18. However, the user's account was canceled on 5/18/18 due to a chargeback being filed. The user was refunded $98.88 on 5/18/18.
The account associated with ***@hotmail.com remains canceled so the user will no longer incur a renewal charge.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Company could have cancelled after I had went through this process before.I didn't pay 99 cents to be charged 98.00 later.This is the second time they have pulled this stunt.Twice I have called upon the Revdex.com and the Attorney General of California to step in on my behalf .This does not cover the overdraft charges that I Incurred.I will accept this matter closed. Thank You.
There will be no further action taken as the customer has considered this matter closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
A year ago 4/2017 I tried to activate a phone and it was the biggest hassel that I've ever gone thru plus it never got done. Now a year later 4/2018 I tried again and after 7 phone calls and being passed *** to rep after rep after rep, again it never got done. The phone both times were approved for the Freedom pop system but every rep seemed brain dead. Why anyone would put up with these untrained idoits is beyond me. As you know this is a free cellular service and believe me it is worth every penny. God forgive me but these people have no business running a business as they haven't a clue what their doing!!!
We're sorry to learn you have been unable to activate a device with us. If this is a device of your own which you would like to BYOD, this will have to been done via our BYOD funnel at freedompop.com/byod. However, should this be a device which was already in our system, you will have to activate via our Activation funnel at freedompop.com/activate. You may also reach assistance by submitting a support ticket at support.freedompop.com or by visiting our Community at forums.freedompop.com where one of our Admin is more than capable of assisting with the isssue.
Are you kidding?! I tried all the stuff on your web site, all the stuff you say to do above and it all failed. That's why I was on the phone with your brain dead representatives and they all failed too! Again, you have got to be kidding? Freedom Pop is a scam and if you don't believe me...Type (freedompop complaints) into your search bar and see for yourself. There are many with the same opinion as myself. Then go to the Revdex.com web site and read those 100's of complaints. No, your not kidding are you? Your so arrogant that you actually believe what's coming out of your mouth. Shame on you for causing even more aggravation to people that have enough of that in their lives already. After what your people put me through...sorry my eye!
Freedom Pop gave me instructions to call they're number X-XXX-XXX-XXXX to cancel any further charges to my account, I followed all instructions that were given me and called the number just to be put on hold many of time for 45 minutes with no response. Now they're trying to charge me $30.00/month for something I have never used. I sent the tablet back to HSN and the SIM cards back to freedom Pop as I think they are a fraud..
Hello Suzan, we're sorry to learn you were unable to receive the proper assistance. Users will have to receive an RMA in order to successfully return a device if they are within our 30-day return and 90 day exchange policy. Users may reach our online support which can be found by visiting our community at forums.freedompop.com where one of our Admins are more than capable of assisting with an RMA or you may also submit a ticket at support.freedompop.com.
business charged me $9.99 and immediately suspends my account
The business suspend my account after charging me $9.99 for billing issues even though I have a bill on my card statement
I want my money refunded and all services from you to stop at once. No reoccurring charges or anything like that
The email ***@yahoo.com is not associated with any account. We will need the customer to provide the email which was associated with the charges.
After signing up for a free internet service through a SIM card, My bank account was charged without my permission. I cancelled the service the same day I received the SIM card because the ultimately wanted $10, they charged my card after numerous attempts, $98 which resulted in me having an overdraft charge of $34, my bank account was closed and I now have a negative banking report for the next five years. This is a scam in my eyes, I should not have been charged after I canceled in January. After reading several complaints this is a practice this company is doing to several other individuals.
Product_Or_Service: SIM card
Modification/discontinuance of Service is not "free" as advertised, and accounts should be cancelled when requested.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered our3-in-1 LTE SIM Kit on 1/2/18, which includes a free trial of our Premium LTE 2GB Unlimited Semi-Annual ($71.94) and FreedomPop Phone Premier Semi-Annual ($26.94). These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
The account was never downgraded nor canceled before the renewal date of 2/3/18, therefore, the account was charged accordingly. However, the attempted charge had multiple failed attempts, but successfully captured the payment on 3/12/18. The account was canceled on 3/16/18 and the customer reached out via Facebook support for a refund of the charge. Although the charge was considered valid, the customer was issued a courtesy refund of $98.88 on 3/19/18.
The account associated with ***@aol.com remains canceled and the refund was processed on 3/19/18.
Misbilling for internet services adverstised as free.
I would like to resolve an issue that has been bothering me for the last few months. Due to my busy schedule, I have not had a chance to address it previously, however, it has now got to the point where it needs to be resolved.
Since I purchased the freedom pop tablet, I have been incorrectly charged $9.99 per month. Moreover, I have been charged an additional $15 per month (for apparently using up my allocated data). I am disturbed by these charges because I purchased the freedom pop tablet for what it was marketed as - a free internet service. I have no interest in using it for anything else so am not sure what I am being regularly charged for ($25 per month) if the internet service is free.
I have two requests: 1) Please have my card number completely removed from your system. As indicated above, I purchased the freedom pop tablet for free internet use, and therefore I should not be being charged anything. 2) Please have your staff refund my card all the funds that have been debited from my account since I purchased the freedom pop tablet in October 2017.
We're sorry to hear of the customer's unsatisfactory experience with us. Though we do offer 100% free data service, we also have paid subscriptions available for our customers to select at their discretion. Usage beyond their plan's data allotment will incur additional fees (Auto Top-Ups) accordingly. Customers do have the option to disable the Auto Top-Up feature if they prefer to temporarily suspend the account upon reaching their data threshold, instead of continuing service and paying for extra data.
Our records indicate the customer ordered the Alcatel Pixi 7 tablet on 10/14/17, which includes a free trial of our Premium 2GB data plan ($24.99) and Phone Premier ($9.99). These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage or cancel their subscriptions through our self-help tools.
The customer downgraded their Premium 2GB plan on 11/11/17, they were not charged for the plan on this device thereafter. The customer left the Phone Premier service active which has resulted in continued renewals of the service.
The additional $15 fees referenced by the customer are the result of usage beyond their plan's data allotment and are valid. In any case, our team has refunded a total of 4 Auto Top-Ups ($15.00/ea) along with 6 subscription renewals ($9.99/ea) for a total refund of $119.94.
We will not refund further subscription renewals or Auto Top-Ups related to this case. If the customer wishes to avoid these charges, they will need to manage their usage to avoid Auto Top-Ups and avoid adding any paid services. We've gone ahead and removed the Phone Premier service ($9.99) from their account to ensure they are not on a paid plan. The customer will be held responsible for their data usage accordingly.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refunds to my card. There is one remaining issue that should be easily resolved. I have decided to stop using the tablet/freedompop services because in my experience, disabling features has been problematical - so-called disabling never seems to work, and I do not want to be constantly watching my bank account for unexpected charges. Therefore, I am requesting that the company deactivates my freedompop account completely; removes my bank card from their system; and confirms that this has been done.
Per customer's request, the account associated with ***@gmail.com has now been canceled and there will be no further charges incurred. The customer will receive an email confirming the cancellation at ***@gmail.com.
There is no further action required with the specified account should the customer consider this case closed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Amazing how similar my experience sounds to so many others on here! This indicates willful intent, not just careless mistakes!
This is a make fraudulent-charges-first and don't-deal-with-the consequences-later company!
Their business model seems to be get what you can and hope the customer doesn't notice!
They tripple charged my card for a single order. When I wrote to complain, instead of admitting a mistake, they said it was my fault for not bothering to go online and make sure they hadn't messed up the order before they shipped it. If you do not respond in 2 days, they close your inquiry as "solved".
I downgraded to free before the intro period expired. However, my actual account and the account I never wanted were both charged at maximum rate.
Finally got erroneous accounts removed.
Remaining "free" account was charged $15 as a "courtesy" in case I ever went over my allotted usage at some point.
Some excerpts from actual customer service responses:
After the order process, order receipts were sent to your email for confirmation. You may check your email for the order receipts on December 23 indicating the three different order IDs. Unfortunately, the succeeding orders were not cancelled during the billing information verification process. (Website showed 1 order only. Said my total was $19.95, but charged 3 times that. There was no "verification process". And notice, this was 2 days before Christmas! Since I didn't check my email over the holidays, they considered themselves free of blame. Customer's responsibility to catch their mistakes.)
...the request of a shipping label to return the devices and we regret to inform you that the request has been denied due to the boxes being opened cost to return will not be shouldered by Freedompop as stated on the terms and agreement. If the packages were refused or the boxes were unopened we could have avoided the charge. (this was the duplicate order they sent and wanted me to "shoulder" the cost. Eventually, they did say keep the device and refunded the enrollment fee after several exchanges.)
There is a 3 hour delay in data reporting to our system, for this reason, it's possible to exceed your plan limit before our system recognizes your data usage, and suspends your service. This $15.00 credit protects you from any charges that may result from this 3 hour delay. (they charge to protect you from charges?)
I've never dealt with a company so reliant on hidden and surprise fees before. This FREE company has charged me well over $100 in illegitimate fees.
the problem is some one at freem pop keep charging my credit card three time a month one of the lg phone get hot they nerver send a return label
the two lg phone brought as a gift with my card some one there keep charging three time a month with my card they reverse the charges then they do it again. one of the lg phone they said they were going to send a return label that was last month
they need to stop taking money off my card send the return label for the lg phone if not give me my money back for those l g phone I been trying to get this resolve for 3 month
We apologize for any inconvenience experienced so far. The customer has been on a 2GB and 500MB data plan which allows for either 2GB or 500MB of usage during their pay period, with the option to use data beyond their allotment at an additional cost. Our records indicate the customer has repeatedly exceeded their data allotment which has incurred numerous overage fees every month under ***@att.com. The usage appears as follows:
Jan-Feb
5.10GB on 2GB plan
Feb-Mar
5.16GB on 2GB plan
*3/6/18 - Customer downgrades from 2GB to 500MB plan.
Mar-Apr
4.2GB on 500MB plan
Though the overage fees were all valid here, our team has gone ahead and issued a refund for their overage fees on multiple occasions. Our records also indicate a pre-paid label was submitted as requested.
FreedomPop will not refund further overage fees for data that has been used, if the customer wishes to avoid further overage fees, we recommend the following options:
1. Manage your usage to stay within your selected plan's allotment.
2. Upgrade your data plan to an allotment that better suits your usage needs.
3. Disable Auto Top-Ups. Doing so will temporarily suspend your account upon reaching your data threshold instead of incurring overage fees.
A final shipping label will be requested for the customer's LG Tribute with phone number ending in XXXXX under ***@att.com. We ask that they verify which email address where they wish to receive the label.
(The consumer indicated he/she DID NOT accept the response from the business.)
they have not send the return label for the l g phone. and still taking money off my credit card.they have to send me a bill in the mail . once I see the return label and see a statement that my bill is $22.50 a month I will accept
Unfortunately, our labels and RMA's are only sent via email. The customer will have to print out the requested label and RMA in order to return their device.
Should the user need the label and RMA sent to an alternate email, we can make a one-time courtesy and oblige their request. However, as stated before, this will be sent via email.
(The consumer indicated he/she DID NOT accept the response from the business.)
I kept telling them ***@att.net they can send it thru mail . now al phone having problem the two l g will not let me download THE APP STORE. THE GALAYX 4 THEY SAY THAT THEY GOING TO SEND A BATTERY BECAUSE THE PHONE GET REAL HOT . THE VPROBLEM TOO MANY PEOPLE SAYING WHAT THEY GOING TO DO THAT WHY NOTTING DONE. SOON AS I GET THE BATTERY AND THE RETURN LABEL FOR THESR L G CELL PHONE WE CAN MOVE FORWARD
FreedomPop is a cell phone service provider. I switched to them a little over a year ago and bought the Galaxy S6 phone (Paid in full). They were OK not good tech support which got worse as time went by to the point where services were intermittent or said were not eligible with plan which was incorrect. It got to the point you can not get a live person to help you and the only way to get help was to summit a ticket. I tried this numerous time. The last time I asked them (In a Ticket) to unlock my paid for phone. They said the released it and cancelled my service. The phone still locked and I am unable to use it. It is now over a month and still unable to get my phone unlocked. Luckily I still had my old cellphone which the new sim card works in but not the newest cell phone I paid for. This is the worst cellphone service provider I have ever dealt with.
Product_Or_Service: Samsung Cellphone
Account_Number: XXX-XXX-XXXX
Finish the job UNLOCK MY CELLPHONE to use with new service provider.
We apologize for any confusion. Our records indicate that the device was in fact released from FreedomPop.
As the device is a Sprint locked device, FreedomPop can release it from our service to be reactivated with Sprint or another Sprint MVNO. However, we cannot unlock it from Sprint - that is a function only Sprint would be capable of.
I've reached out to one of our tech managers to ensure the device was released properly released from FreedomPop and will provide an update shortly after.
(The consumer indicated he/she ACCEPTED the response from the business.)
After 2 Months Sprint was able to unlock the phone & after deleting Freedom Pop Applications that were blocking sprint from getting the phone to work it is now working on Sprint system under their plan now. I will never use FreedomPop again or recommend them to anyone. They were bad from the start and got even worse the longer I had them.
I want to port-out my number XXX-XXX-XXXX to my new carrier.
My new carrier (Red Pocket) submitted request 10 days ago. After that as per Freedompop suggestion, they submitted again and again multiple times. Every time they are responding saying development team is reviewing the request. Usually the port-out request should be completed in less than 24 hours. Most of other business will complete it in 2 hours. But, Freedompop is not releasing my number after 10 days also.
Release my number XXX-XXX-XXXX to my new carrier (Red Pocket).
We apologize for the delay. Outside of having the customer's porting information available to them and approving the port out, there is no further action required on our behalf for the number to port out. The inability to port out lies on the customer or the receiving carrier. We recommend the customer shows the following account information to their receiving carrier to avoid further miscommunication.
Account Number: XXXXXXXXXXX
Pin: ***
Subscriber Name: ***
Phone Number: XXXXXXXXXXX
Zip Code: XXXXX
Is Validated: false
***
Street: ***
City: ***
State:
Zip Code: XXXXX
We can see there was a valid request on 5/10/18, I've reached out to our porting specialist for an update and will provide more information here shortly.
(The consumer indicated he/she DID NOT accept the response from the business.)
My new carrier is trying with that information from 45 days. But, Freedompop is not releasing the number. Yesterday (05/17/2018) I spoke to Freedompop, and also my new carrier technical support spoke to Freedompop. Freedompop was saying that they will open a ticket for the next level to look at it. But, waiting more than 45 days to release number is extremity.
As previously stated, we can see there was a valid request on 5/10/18. There is no further action to be taken on our end in order to process the port request. The date of the port will now vary on the receiving carriers FOC date. We advise they inquire what the FOC date is for their receiving carrier.
Once the port has completed, the customer should log into their account to cancel if they no longer wish to continue with us. Be advised, the account must remain active during the port out process to avoid any interruption.
(The consumer indicated he/she DID NOT accept the response from the business.)
In Revdex.com complaint, they are responding saying there is valid request for port-out. But, Freedompop technical support says there is some technical error and they don't know when do they resolve it. It is been more than 45 days I am waiting for the number to be released.
I never activated the SIM card or use their service yet was charged 3 times and refused a refund
And they sent me three separate ones I tried multiple times to contact them through customer service because I couldn't get there website to cancel my account my account as requested every Avenue that I tried told me there was no telephone number to reach customer service and then if I wanted to talk to a human being I had to pay $5.99 to upgrade my account I didn't want to upgrade I wanted to cancel it took me forever to finally find a way to email somebody and get a response I disputed three transaction withdrawals from my debit card because I've had been trying to cancel the service and did not want to be charged for the service now I'm told because I disputed it and didn't contact them but I'm not eligible for a refund for service that I never used
I want them to be told if they cannot do this and they need to provide a live customer service so that you can talk to a human being without having to pay 599 to upgrade when you're trying to cancel
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered 3 LTE SIM cards on 1/1/18, which included free trials of our Premium 2GB LTE Unlimited ($24.99) and FreedomPop Phone Premier ($7.99). These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions or cancel the account altogether through our self-help tools.
The customer downgraded their Phone Premier service on 3/4/18 and was not charged for that service on their accounts thereafter. The customer left the Premium 2GB Unlimited plan active which resulted in continued renewals of the service until the customer filed a chargeback dispute with their bank. Per our terms of service, the chargeback dispute resulted in a permanently canceled account.
Though live phone support does require a paid VIP subscription, we ensure our customers have access to 100% free support at freedompop.com/contact, facebook.com/freedompop, twitter.com/freedompop and forums.freedompop.com.
As a courtesy, we refunded the only renewals that were processed successfully on each of the devices ($32.98/ea) for a total refund of $98.94. Unfortunately, we will not be reinstating service on this account due to the chargeback dispute.
(The consumer indicated he/she DID NOT accept the response from the business.)
Freedom pop sent me a email stating that they refunded $32.98 not 32.98 x 3 as they told you
Freedom pop now has refunded the entire amount owed thank you
They canceled my account because I disputed a charge with my credit card for a service I canceled immediately after I ordered by mistake.
I had an account with them with 2 sim cards. I lost my sim cards and I wanted to order a new one. By mistake I ordered 2 of them. So I tried to cancel one immediately after I ordered. I called them and they forwarded to automatic answer machines that did not work. I emailed and a customer service responded so I should go online to cancel right away. I went there and it was not working. I e-mailed back and then they told me I had to cancel after it was shipped. Then I canceled it after was shipped but they did not refund. Just because it was a bad experience I disputed that transaction $0.99 only because they was a bad customer service and spend too much time just to cancel one order. Suddenly after one week of my despute they completely canceled my account and deactivated 2 sim cards I had and was using with the explanation that I should have not disputed the charge !!!!!!!!. I e-mailed them many times but they refuse to activate my sim cards disrupting my phone usage.
I just want them to activate my sim cards they deactivated so I can continue the service.
User has been reached out to via email in order to expedite process.
(The consumer indicated he/she DID NOT accept the response from the business.)
because they said they were right because I disputed the charge without contacting customer service. In fact I had contacted their customer service first. Their response first was wrong and then did not provide the solution.
We're sorry to learn of the customer moving on with another carrier due to the issue which was experienced.
Regarding the $15.00 the user is referring to, we do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $15. If a customer does not use any data beyond their overage, the $15 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
Although the credit can expire, this may be reactivated on the customer's end by logging into their account at my.freedompop.com, clicking on Billing from the blue navigation buttons at the top of the page, then clicking on the Credit Balance tab, scrolling to the bottom of the page until you see "Your credit balance has expired. Activate Credit" and clicking "Activate Credit" so they may reactivate the expired credit on the account.
Due to the inconvenience the user experienced, we have gone ahead and issued two refunds each in the amount of $5.00 for a total of $10.00. Please allow 3-5 business days for the refunds to process.
We confirm the accounts remain canceled and the user will not incur any further charges.
There is no further action to be taken on this case.
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue I had with this business is with them closing my account without any notice just because I disputed a charge to my credit card. I had contacted them before disputing the charge but they did not provide the solution.
They contacted me after I complained about them to Revdex.com but what they offered does not make any sense. They refused to reactivate my account but they said I can reactivate the sim card paying a fee. This is something any body can do so there is no need for them to provide this as a favor. The representatives responsible for the case do not make any sense in their explanation of the situation. I have moved to another provider because with this kind of customer service is difficult to deal. In addition they have another practice with withholding 15 dollars from the customer when they downgrade the service as a guarantee for any amount customer can spent within 3 hours after the downgrade. In a normal case they should credit back once they verify that customer did not go over the limit. Instead they keep 15 dollars and they say the amount expires in 3 months. This is pure stealing the customer.
Thank you for considering my complain.
They have hit my credit card with 2 unauthorized tranactions
I down graded my account to the free account. They asked to put $15 on my credit card to prevent overage of data use. Now they have made 2 more charges to my card which were unauthorized. This is a scam.
I am looking for my money back
User has been informed refunds of $26.94 (FreedomPop Phone Premier Semi-Annual) and another refund of $32.98 (Premium 2GB LTE Unlimited $24.99 & FreedomPop Phone Premier $7.99) have been issued.
No further action is needed.
On March 22, 2018, I responded to a trial version only for the 0.01 SIM CARD for FREE service from this company. My debit card was charged .01. Within a little over a week, I started having issues with my Smartphone unable to use certain apps and noticed that the cheapest plan available after the trial 30 day period ended would not be cost beneficial compared to what I had already been using for several years (StraightTalk). On April 2, 2018, I requested my trial service be canceled immediately. FreedomPop confirmed my cancellation via their Twitter Support page (documents on my hard drive/pdf). They did cancel my service on the same date.
On April 26, 2018, I received a debit to my bank card for 27.98. When I reached out to them via their Social Media Twitter Support page they indicated they could not find any charges against my account even after I sent them screenshots of the activity off my bank account/card online (transaction). The charge has now cleared my bank and they have yet to follow up with me even though they did confirm that yes they did indeed cancel my service on April 2, 2018.
TODAY YOUR WEBSITE Revdex.com.ORG WILL NOT LET ME UPLOAD SUPPORTING DOCUMENTS. I WILL BE GLAD TO EMAIL THEM IF AN EMAIL IS PRESENTED.
Billing Adjustment I want FreedomPop to issue a refund. (27.98) Please have them confirm that NO MORE ACTIVITY will be charged to said debit card account on their file for me. They need to send me in writing confirmation that my refund is in process and that no more billing charges will be put on my debit card as my account was canceled on April 2, 2018. The email on my trial account with them: ***@yahoo.com My temporary trial phone number/sim card was: XXX-XXX-XXXX.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered a 3-in-1 SIM Kit on 3/22/18, which includes a free trial of our Premium 2GB LTE Unlimited and FreedomPop Phone Premier. The customer reached out via Twitter support and Facebook support requesting the account associated with ***@yahoo.com be canceled. The customer authorized our agent to proceed with canceling their account and so the account was canceled on 4/2/18. No other charges were incurred by this account.
Our records also indicate the customer placed an order under ***@yahoo.com which was for our Global 1 GB on 3/26/18. The customer incurred an activation charge of $0.99 on this date, which includes a free trial of our Global 1GB Unlimited ($19.99 if failure to downgrade upon renewal) and FreedomPop Premium Plus ($7.99 if failure to downgrade upon renewal). These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools. Therefore, the customer incurred a charge of $27.98 on 4/26/18.
One of our self help tools offers information on how to successfully cancel an account. Customers may refer to this link for more information.
https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
(The consumer indicated he/she ACCEPTED the response from the business.)
Attempting to get a refund for a product I bought from this company.
I needed wireless internet access and planned to get their 500meg Free Plan. I was sold a $40.00 hot spot and several trial offers. 1st Before reaching my limit on the free trial I was hit with a unauthorized charge of $15.00. I canceled my account and immediately requested a refund on the mobile hot spot. After a dozen emails with their so called customer service and 4 phone calls threw their sales department and three weeks of waiting for their so called authorization in order to get a refund on their one time used equipment. I have not heard a single word back. The only response from them have been emails stating 'your issue is solved.' Emails which seem to be bots. Sad part is my economics are very tight. The money this company has taken from me hurts!
I would simply like to return their one time used equipment and receive a simple refund.
My last verbal correspondence with this company took place April 19th at which point I was promised a return shipping label within 2 Business days but did not receive it. During that conversation I was given the following confirmation number to the report. XXX XXX XXX XXX
From Packing List/Invoice
Fullfillment Order No: XXXXXXXXX
Referernce ID XXXXXXXXX
Order No: XXXXXXXX
Part No :
NTG AC770SATWTR Netger Unite
MAC ID No :
XXXXXXXXXXXXXXX
Order Date: 04/09/2018
Payment Amount $39.99
Payment Method VISA/Debit PNC Bank
I would like a shipping label with the RMA Return Number so that I may return the product and receive my refund.
I would like a shipping label with the RMA Return Number so that I may return the product and receive my refund. A refund that was authorized to me by way of verbal communication with your the company representative on April 19th. I was given the following confirmation number for this authorization: XXX XXX XXX XXX I was promised a return shipping label within 48 hours which did not come.
We apologize for any confusion regarding the accounts charge as well as any delay in receiving their pre-paid shipping label. Though our records indicate a pre-paid label was in fact submitted on 4 separate occasions to ***@aol.com, we believe our agent could have been more thorough in their attempt to provide a resolution.
The attempted $15 charge (which failed) is associated to an Auto Top-Up fee which is incurred as a result of reaching/exceeding the plan's data threshold.
We disclose any applicable charges in our welcome email and give customers the option to disable the Auto Top-Up feature at any time. The following line is pulled directly from said email: "FreedomPop ensures you'll never be left without Internet access should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $15.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time."
Our records indicate several pre-paid labels were sent to ***@aol.com on the following dates:
4/17/2018 11:13:44
4/20/2018 18:41:24
4/20/2018 18:45:54
5/3/2018 11:27:48
To avoid further delay, we've gone ahead and issued a refund of the original order in good faith. The customer will not be required to return the device. Please allow 3-5 business days for the refund to process.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a RMA return shipping label by email to an alternative email address then what was given originally to the company. The RMA arrived May third at the alternative email address. After requesting one for over three and half weeks and receiving no response other then the case had been resolved by email correspondence with Freedom Pop Support to my original Email address.
I read in reply above Freedom Pop gives my primary email address as
***@aol.com
That is incorrect the correct email address is as follows:
***@aol.com
If a RMA was sent to the primary email address. (***@aol.com) Then in never arrived there. After giving the support Representative an alternative email address. (***@gmail.com) A RMA return shipping label arrived there on May third.
The item was shipped back to the vendor on May eighth by USPS. I now await a refund in the amount of $39.99 for the Mobile Hotspot I had purchased by way of Freedom Pop following processing. That is where the matter stands of now.
If the stated refund is in the amount of $39.99 Then I consider the matter closed. For the item is on its way back to company. It should arrive at the returns center in Plain field, IN within 2-3 days since it a suburb of Indianapolis. My location.
Thank you
I have their service since 2016, bought a phone and plan with them. When renewed in 2017, they overcharged me and refunded me after I contacted them. Late 2017 my phone has issues and I was told I need to buy one from them because it's a CDMA phone. I couldn't find one I can afford. On 4/19 Best Buy was selling a sim card for a 12 months for GSM phone with same rate renewal so I went with this. I added extra services like group message also and transferred my number. Everything was find until the FP agent told me I will not be able to renew after 12 months and need to buy one the the price that have. I went back to ask the FP agent in the forum and he said I can renew, however the agent on the said that is a complete lie. I have two open plans and phones and one renewal in June so I am trying to get the truth from them. One said yes, the other said no. The agent on the forum name is "FreedomPop" customer service. The Online agent is Recy I. They gave completely different information.Either one is a fake or the company have one person posting and lying, having people buying their sim cards and unable to continue the service unless pay more later.
Product_Or_Service: sim card and group messaging
Contact by the Business Please either fix the problem or give m back my money so I can pay for one phone and account only. I cannot afford two phones and two plans. thank you.
We apologize for any misinformation regarding the customer's purchase, we will be reviewing the incident and addressing it accordingly with our team.
The 12-month LTE SIM from BestBuy can certainly be renewed when the 12-month term has been reached. The customer will simply need to add a payment method to the account and agree to renew the plan.
The customer can cancel either of their accounts online by following the steps found under "How to cancel your FreedomPop account" at support.freedompop.com.
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
My issue was addressed by June and confirmed that I can renew the plan at the same rate offered when my 12 months prepaid is up instead of the answers I got before. I will keep the messages and hopefully that is the truth a year later and so on. Thank you again . ***.