FreedomPop

Its a very good app for any one who can not afford a monthly plan I love freedompop

Why is not the Federal Trade Commission, Federal Communications Comm., etc., dealing with this "international" communications company regarding multiple issues negatively affecting the United States Consumer? Can this corporation (dba) Freedom-pop actually get away with what appears to be obvious and blatant fraud and deceitful business practices for this many years? I just found out that I've been billed monthly for 2-5 years and I don't even have a freedompop 'phone'. I have never sent a text or dialed/received a call on that phone/number and I cannot find anyway to contact them. I've used multiple websites, phone numbers, letters via usps, email, but no personal visit, yet.
This is wrong and crazy. Here's a news story for you msm guys. This, is, a problem.

dwf 10/12/2018

Trust me, FreedomPop will scam you with charges and junk fees. I signed up for the (.01) free trial which starts when they ship the product out to you. That trips up a lot of people like myself and I ended up with a $105 bill plus some $6.99 safety fee and a $20 junk fee of some kind before I even got the sim card in the mail or a chance to downgrade to the so called 100% free service. I'm disputing the billing today as FP refuses to refund. Don't fall into their trap.

I just would like to warn any future customer of Freedompop to avoid this service like a plague. First reason is complete lack of customer support. Their "ticket" system is a joke, where they either do not respond at all, or respond after 2-3 days.

I'm a victim of their practices and so far I lost close to $180 FreedomPop took from me. $62 was for the "service" they charged me, even though I did not receive a SIM card and did not activated 3rd line. I reached out to them, opened the ticket and waited. NO ONE responded. NO ONE refunded my money FreedomPop people stole from me.... So I opened a chargeback case. Once I did that, FP awoke and guess what? They cancelled my two other lines, even though they were prepaid for 6 moths of service. WITHOUT MY CONSENT. NO REFUND for those two either! How do you call company like this? I call you CROOKS. You are robbed me of my money and now you are washed your hands.

it is not free as they said since the upgrade from 3g to LTE cannot use account and they did automatic withdrawal from Paypal used to buy $0.99 charging $32.98 cannot get refund from them cause it is impossible to get through to their support staff. Paypal will not reverse charges so will also be closing that as well cause next month they will do it again

I've never had an account or even heard of this company before. Next thing I know, I'm being charged twice for 101 and 74 dollars!! I am also unable to contact them without paying MORE! I am getting a lawyer and will be starting a class action lawsuit against this company for all the people they have scammed!

This company has very deceptive billing practices. I frequently go into my account and have to cancel new "features" that they have activated and started billing me for. I have watch my credit card bill every month to catch them. Their user agreement says that if you challenge a charge with the credit card company, they will cancel your account, but they also are unresponsive at refunding fraudulent charges.

The customer service for this company is atrocious. You can't contact them and they have the gall to charge extra per month for upgraded customer service. The upgrade is a total rip off and pathetic. There is no way to contact them and they admit it takes at least 48 hours to even respond to a request. Please, Please Please stay away from this company, definitely not a company you will want to do business with

A few weeks ago, I bought their "LTE SIM Kit - 3-in-1 - Voice/Data Bundle 12 Month 5GB Plan" from their website. It was delivered quickly, but I could not activate the SIM. Since there is no Customer Service phone number to call (you must pay in order to talk to their customer service), I used their Support website to create a Support ticket. 9 days later, they still have not responded to the Support ticket yet. Eventually, I have to create another Support ticket to ask to return the SIM card back to them since I could not wait forever for their answer. This company does not know how to do business. Do not waste your time with them.

Freedom Pop is inexpensive, but has some pretty scummy business practices. If you are unwilling to put up with some amount of inconvenience, it is better to avoid Freedom Pop. For those like myself who are willing to tolerate it, be aware that this is not a company that you can trust. Be vigilant and avoid getting scammed!

Here are some examples of how Freedom Pop attempts to scam their customers:

1. The user interfaces on their website use subtle tricks attempt to get customers to sign up for additional services.

2. Similarly, opting out of services is intentionally made harder than it needs to be. The user interfaces on their website obfuscate what you need to click on to cancel a service.

3. Contacting customer support is a chore. There is no phone number that you can call unless you pay for an additional support service. The only way to contact support is by navigating their website and submitting a ticket. The exchange is then carried out by email.

4. Freedom Pop will sometimes randomly charge you for services that you haven't requested. I had to waste a lot of time emailing customer support to get more than one fraudulent charge refunded. The support staff is trained to try to talk you down. They will try to get you to accept account credit, rather than a refund. You must be adamant and insist that they refund the fraudulent charge and eventually they will.

They say it's free but they sign you up with a $35 a month plan.. It took more than 2 weeks to figure out how to get to the free plan. At first it seemed great, I didn't use up all of my 200mb and the extra mb's rolled over to the next month. Then I got my credit card statement and found out they charged me $26. I tried calling them, but could get no live person on the phone. So I had to write my credit card company and dispute the charge. I should have known they were a scam, when they said they were going to charge me $15, in case I went over my limit. A reputable company will charge your charge card only when you go over the limit and not before. I made two YouTube videos of me on the phone with them as I use my pay-as-you-go phone to try to straighten things out. Then I gave up trying to call them and called my credit card company to dispute the $15 charge. Not only did I not use all of my 200 megabyte monthly limit, I didn't even make any phone calls or send any text messages. They never sent me a bill in email or otherwise, to find out what the $26 charge was for. This company claims it serves low income people with affordable internet. But it's just a scam, because they know that poor people can't take them to court.

The business practice of FreedomPop company is deceptive to the level of fraud.
One of the examples is: once they have your credit card information they feel free to charge any fees they want, from $20 up to $100. This charges occur without customers consent, explanation or any notifications to the customer . Then when you tried to contact the customer service and ask te have an explanation as in why this charge is on my bill, or what is the charge about, customer service will never talk to you unless you agree to pay six dollars upfront. This is similar to ransom. First you get kidnapped and that you have to pay to be released.

Please, potential FreedomPop clients, listen to me.If you sign up for FreedomPop you'll receive used equipment of doubtful longevity, terrible service, NO CUSTOMER SERVICE AT ALL, and, most important, charges will start to appear on your credit card or PayPal account for services you never ordered. DON'T THINK that you are cleverer than FreedomPop, they've written every agreement for their benefit and unknowingly, you can be responsible for hundreds on dollars in unwanted charges. There IS NO FREE SERVICE; FreedomPop is just lying when they advertise this. Don't be fooled the way I was; DON'T SIGN UP FOR THIS SCAM.

July 9, XXXXX I check my online banking and see two charges from Freedompop. I've never heard of this company. One charge for 79.99, the other for 49.99. I tried calling the number showing on the transaction and every option wanted an account number. I went around in circles until I gave up and hung up. I called the bank and reported them as fraudulent charges. Now I get to wait for a new debit card.
July 10, XXXXX I get a phone call from Freedompop, or at least that's what showed up on my caller ID. I answer, they immediately hang up.
I would recommend NEVER doing business with these people!

You do not have a policy in place for lost/stolen pre-paid SIM Cards.
I purchased an annual pre-paid SIM Card from Best Buy for 49.99. It turned out that my phone did not work with the SIM. I bought a GSM phone just to use your service. When the phone arrived I put the SIM in and I got it to work. Unfortunately, the phone's speaker was messed up and I could not hear anyone on the phone. I had to return the phone and I forgot to take my SIM out. The SIM was active at this point for maybe ~2 weeks at the most, but I only really used the service for one day. Once I realized my mistake I emailed Freedompop and opened a support ticket. I was given copy/paste answers that did not relate to the pre-paid SIMS. I called Freedompop and was told that there was not a policy in place to transfer service between sim cards in case of lost/stolen sims for the pre-paid sims, and that I could not receive a refund because I purchased it from Best Buy (and that I should go beg Best Buy for a return which they wouldn't give me because the product had been opened/used/was missing) and that your company was unwilling to send me a new SIM Card even though I had used such little of my service.

I am sorry but who rolls out a cellphone service and does not have a policy in place to help their customers when their sim card is lost or stolen? I was willing to pay the SIM Card fee that so many companies have to transfer service, etc that would not have been a problem for me. But to just have NOTHING in place for your customers except a sorry "you're out of luck" attitude?! So rude, hands down the worse customer service I have ever received.

FreedomPop told me they can transfer my cellphone number from a previous carrier but have not been able to come through on this process.
I am dissatisfied with FreedomPop for ten reasons. One, I had a previous phone I was assured would work with FreedomPop's network and it never did. Two, I had to buy a new phone through FreedomPop on 5/16/18 for $49.98 and I am still not able to transfer my number from a previous provider. Three, I was charged three times the onetime $9.99 transfer fee despite this process never occurring. Four, I was told by FreedomPop the problem was Tracfone, my previous carrier, and that Tracfone would not release my zip code information, so it was up to me to take care of the situation not them. Even though I was assured when I first signed on with FreedomPop, they would take care of this as courtesy with their outstanding customer service. Five, when contacting Tracfone, Marz a Support Staff told me FreedomPop never contacted them regarding the transfer and told me to have them call a specific line, she enclosed to me with a specific ticket/extension to speed up the transfer process. Six, when I called FreedomPop with this updated information they said they don't need to call that number, their representatives don't make outcalls and I should contact Sprint to either transfer my account to Sprint and then back to FreedomPop or they could help with the transfer process without issues since FreedomPop uses Sprint's network. Seven, Sprint was not able to help and said FreedomPop should take care of this situation for they are a different company. Eight, I still have to pay Tracfone a prepay service for I was told not to cancel Tracfone by FreedomPop until they transfer the number for me. Nine, I was charged on 6/04/18 $25.48 by FreedomPop for my monthly plan that I really have not been able to use secondary to my number not being transferred. Ten, after calling over two and a half weeks talking to their support staff, who actually were very respectful & empathetic but still couldn't help me, I enclosed a letter on 6/19/18 after completing a costumer survey asking to be contacted within 24 hours by a manager to let me know what was going on with this situation. As of this date, I still have not received a response. In that letter I let them know I am strongly leaning toward discontinuing my service with FreedomPop and would contact the appropriate consumer / business agencies if I wasn't contacted.

Took my money Unauthorized
I downgraded my phone and mobile hotspot from the trial services and plan (which cost approx. $34 a month together.) to the "free" plan that they have. When I did so each downgrade then took $15 from me. this was completely unauthorized and contrary to the claim of "free" service.

Cannot contact by phone... I have downgraded service and asked for a refund on the $98.00 charge put on my Discover Card.
Product_Or_Service: Phone service via app

Horrible. I just wanted a backup phone in case of emergency. I got a $15 charge for downgrading to the free account. I got a $4 charge for turning off auto top up. This company makes money from fees. I get it. But nowhere did it state on the webpage any of those fees when I clicked options on their website. These fees are listed in the terms of service. Ok so I should have read the terms of service. I don't necessarily have a complaint on that. But when I accidentally turned off auto top up, not knowing any of this, I was immediately charged for the safety net feature, which I didn't want. When I turned the safety net back off, and re-enabled auto top up, it didn't take the fee away. I had to email and have the fee reversed. I was *** because I was being charged a fee for a service that I immediately turned back off. They did reverse the fee for my "convenience". This is the only good thing I can say about the company. After this, I downgraded an account to free. They immediately charged me $15 in case I had used more data than the free plan allowed. I had used 10MB. In certain cases, this $15 credit on your account is nonrefundable. Read the terms of service. They are the most confusing terms I have ever read in my 10 years of computer work. So I checked my balance after that, online, and saw that they had charged me for minutes BEFORE I HAD EVEN RECEIVED THE PHONE. This should be illegal. So I get two phones on a trial plan, and I monitor both for usage. I used them for testing only, and they have almost 0 minutes, texts, or data used. With the $15 credit, I was able to downgrade one phone. I stopped there out of fear of hidden fees. After several days, I checked data usage. On my free phone, which supposedly has 500MB, their website said I had used over 1GB out of 2.5. So I checked their online records. One of the items returned for data use was NaN. In a database, this means Not A Number. Like when you divide by zero. It's not even a real number. I have pictures of this. Somehow my free 500MB account now has 1.17GB out of 2.5 used, WHILE IT WAS ON THE DELIVERY TRUCK. This should be illegal. I tweeted all this to them and have gotten about 50% of my questions answered. And the phone that I didn't want to downgrade because of the $15 charge, I now want to send it back. "No contract, no commitment" apparently means you still have to pay return shipping. Read the terms. The Moto E I received had scratches on the glass. The Alcatel seemed brand new but the factory plastic screen protector was bent and misplaced, and the freedompop plastic was underneath. It's obvious someone had messed with the phone. I have no idea whether it was brand new or not. So let's add this up- charges to downgrade a plan, charges for a service I immediately turned off, 3 texts on one phone while still on the delivery truck, incorrect data usage on the other phone, and their own database for internet use is returning numbers that don't exist. Do you think this is a good company? Also I have not been able to remove a credit card from their system, and to use a paypal account, it requires $20. So what does all that tell you? Yes, you can get free service. It's not false advertising. But this is a shady company, and they have the absolute worst terms of service I've ever read in my entire life. And return shipping does not constitute "no commitment" in my mind. It's borderline false advertising, and the charges and data use are borderline fraud. I honestly don't know how they're still in business. The ONLY reason I'm giving 2 stars is because they refunded the fee. I've gotten a bit of help from customer service, though not much. Otherwise I would give 1 star. And honestly, this company deserves zero stars for misleading and deceptive business practices. Stay far away unless you've read the terms and agree to them.

Took my money and cancelled my account after charging my bank account without my consent.
They charged my bank card for their "free" service and then cancelled my account when I reported them to my bank.