Franks Television

Plan [redacted]
 
 
Dear Revdex.com,
 
Regarding the denial of coverage for the freestanding kitchen freezer; I reviewed the file that indicates on July 18, 2017, my associate, Ms. [redacted], Customer Service Supervisor, spoke with Mr. [redacted] and advised him that the Standard Plan...

purchased includes coverage for the kitchen refrigerator only.  Our records indicate the optional Additional Refrigeration Unit coverage (to cover the kitchen free-standing freezer) was not purchased. According to the Out-Of-Network Contractor’s diagnosis, the freestanding kitchen freezer is a completely separate unit, and does not share any components of the kitchen refrigerator. As a result, coverage was denied.
 
Please extend our apologies to Mr. [redacted] that the Standard Plan does not provide coverage for his freestanding kitchen freezer. While the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry. 
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/07/21) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the denial of coverage for the plumbing stoppage and Mr. [redacted]'s request to waive the Trade Call Fee; please refer to page 7 of the Plan that states:
"You are...

responsible to pay a TRADE (SERVICE) CALL FEE (TCF) when the Service Provider
arrives at your home. The TCF (or the actual cost of service, whichever is less) is due for each
dispatched service request by trade (plumbing, electrical, appliance, heating/air conditioning,
etc.). Service work is guaranteed for 30 days. The TCF is due whether service is covered or
denied. Essentially, when we incur a cost of service, you are responsible for a TCF."
However, based on the circumstances that occurred, Old Republic Home Protection has agreed as a gesture of goodwill, to honor Mr. [redacted]'s request to waive the Trade Call Fee.
Please advise Mr. [redacted] that future service requests will require payment of the Trade Call Fee in accordance with the terms and conditions of the Plan.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am pleased with Old Republic Waiving the fee and I understand for the future. Thank you

Dear Revdex.com,
 
Please advise Mr. [redacted] that his Out-Of-Network Contractor (OONC) has not provided Old Republic Home Protection a written diagnosis of the cause of failure of the equipment, only a description of the replacement equipment and an estimate for the replacement. In addition, they have not returned several messages left by my associate, Ms. [redacted] to discuss their diagnosis so she can determine coverage. Please advise Mr. [redacted] to obtain a written diagnosis regarding the failure of the equipment and provide it to Ms. [redacted], and have the OONC call her.
 
Sincerely,
 
[redacted]
Plan Compliance Manager

Initial Business Response /* (1000, 5, 2015/07/24) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, my associate, Mr. [redacted] is following up on this service request to ensure it is resolved in a timely manner. If Ms. [redacted] has any questions, please advise her to contact Mr. [redacted] at XXX-XXX-XXXX ext. [redacted] for assistance.
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor Ms. [redacted]'s request to refund the Trade Call Fee.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response provided by ORHP. Please refund the trade call fee, I will follow up with the contact provided in their response to have my unit serviced.
Thank you.

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms. [redacted] letter.
 
I...

assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
 
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to waive the Trade Call Fee and we have dispatched a different Service Provider to diagnose Ms. [redacted] air conditioner. If Ms. [redacted] does not hear from a Service Provider by July 27, 2017 to schedule an appointment, please advise her to contact our Customer Service Department at [redacted] for assistance.
 
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2016/01/08) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the shower valve; I have reviewed the file that indicates the plumber from AZ Plumbing diagnosed the shower valve must be replaced, and in...

order to complete the repair, access is required through the shower enclosure.
Please refer to page 8 of the Plan that states:
"Access:
A. When covered heating and plumbing service is performed, access will be
provided through unobstructed walls, ceilings and floors only. In that case, we
will return access opening to a rough finish condition (concrete, mud, wire,
drywall and tape)."
According to the file, on January 6, 2015, my associate, Ms. [redacted], spoke with Ms. [redacted] and is following up to assist her with resolving the service request. If Ms. [redacted] has any questions, please advise her to contact Ms. [redacted] at XXX-XXX-XXXX Ext. [redacted] for assistance.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

RE:      Plan [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter....


 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
Based on the information [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
 
According to the file, my associate, [redacted], has been assigned to resolve the service request, and she has spoken with [redacted]. If [redacted] has any questions, please advise him to contact [redacted] at [redacted] for assistance.
 
ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/12/01) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the water heater; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
I have reviewed the file that indicates my associate, Mr. [redacted], has spoken with Mr. [redacted], and will follow up to ensure the service request is resolved in a timely manner.
In addition, as a result of the circumstances that occurred, and strictly as a matter of goodwill, Mr. [redacted] has agreed to honor Mr. [redacted]'s request to waive the Trade Call Fee.
If Mr. [redacted] has any questions, please advised him to contact Mr. [redacted] at XXX-XXX-XXXX Ext. [redacted] for assistance.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear [redacted],
I appreciate that Mr. [redacted] has agreed to waive the service call. The contractor that you sent said "this was directly related to the repair that was originally preformed." I should have not had to pay it again. But I am thankful there is some goodwill in your company as your customer service associates fail to demonstrate it.
It still does not change the fact that the water heater is not fucntioning properly. The first repair did not even last 3 months. There is no telling how long the 2nd repair will last. I did purchase a premuim policy from your company and this water heater is covered under that policy. I do not understand why there is so much hesitation from your company to replace it?Your first attempt at replacing the faulty part failed, and now your are replacing the same part again? Doesn't seem right to me. There is clearly something wrong with my water heater. Your an insurance company and are expected to cover these issues when they occur. It seems that you are keeping the company's profits in mind and are forgetting its the consumers that keep you in business. I do expect your company to act in good faith and replace my water heater. I can no longer accept these temporary fixes or patching of my water heater with mismatched parts. I feel that this is a dangerous appliance to have in my home at this point. The pilot light can go out at any moment. Please do what is right and keep my family and I safety in mind.
I need you to have the water heater replaced or have Mr. [redacted] contact me with a reasonable cash out offer. That would not only cover the replacement cost of the water heater but the installation charges for me to hire my own plumber.
Thank you for taking the time to deal with this matter.
[redacted]
Final Business Response /* (4000, 9, 2015/12/03) */
Dear Ms. [redacted],
Please advise Mr. [redacted] if the water heater fails again within the term of his Plan, I have noted in his file that we are to replace the water heater in accordance with the terms and conditions of the Plan. At this time, the Service Provider advised us he is confident the water heater has been repaired. Please extend our apologies to Mr. [redacted] for any inconvenience this has caused. If he has any further questions, please advise him to contact my associate, Mr. [redacted] at XXX-XXX-XXXX Ext. [redacted] for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/01/18) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the heat pump; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances...

outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
Please advise Ms. [redacted] to mail me a copy of the invoice for the replacement of the defrost sensor completed by her Out-Of-Network Contractor to the address below, or email it to [redacted]@orhp.com for my review.
Old Republic Home Protection
P.O. Box 5017
San Ramon, CA XXXXX
Attn: [redacted]
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 8, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Old Republic Home Protection is being dishonest. After filing this complaint I received a call from Old Republic, where a rep said they have my invoice and I will receive a prompt refund. Then one day later I get this response where it says to please send the invoice, even though the previous day they said they have it. I sent it right away on January the 18th, and now more than a week later I have absolutely NO response to my email. Not only that, but my realtor received a letter saying: See, we paid to your customer $230 to date of services, keep recommending us to your clients. When they have not paid a dime. So disappointing.
Final Business Response /* (4000, 10, 2016/01/28) */
Ms. [redacted],
Please advise Ms. [redacted] that I received her invoice on January 18, and the reimbursement check for $175 was mailed to her on January 20, 2016. If she has not received the check by January 30, 2016, please advise her to contact our Accounting Department at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Final Consumer Response /* (2000, 13, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund for the repair which is what I wanted initially.

This is not acceptable.  I only have 1 freezer in my house.  There was no need to purchase coverage for an "additional" unit because I only have one.  The words of their plan are very deceptive because they don't delineate a difference between the different types of refrigerators so that consumers cam clearly make a decision on if they need to buy additional coverage.  I've attached my complaint to the insurance commissioner of Georgia.  I've also attached the words of their plan and the words of their competition so that one can see how a company could and should do more to help consumers make educated decisions.  The words of OLD Republic Home Protection's plan are vague at best and do not allow consumers to make decisions based on facts.  The fact that they will replace an entire unit with a broken freezer even if the refrigerator is still functioning is proof that the intent of their plan was never to exclude a broken freezer.  Very deceptive company.  They have also refused to respond to any phone calls or emails and they have blocked me on social media.  I've never used a single vulgar or offensive word in this dispute.  I've merely asked questions that they refuse to answer. 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the solar water heater and payment of the Tarde Call Fee; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined...

in **. [redacted]s letter.
 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor **. [redacted]s request to waive the Trade Call Fee.
 
ORHP appreciates **. Woodland taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards, 
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/09) */
Ms. [redacted]
Revdex.com
Dear Ms. [redacted],
I was unable to locate a file using the property address Mr. [redacted] provided on this complaint, and was unable to cross reference his file with the phone number provided. Please advise Mr. [redacted] to...

provide the property address and Plan number and I will review the file and respond.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Address and plan is showing in the ORHP system. Below is a screen shot from the ORHP website.
Search Results
Verify that this is your property.

[redacted] XXXXX-XXXX
Plan #: XX-XXX-XXX

We are unable to assist you online. Please contact X-XXX-XXX-XXXX for assistance
Final Business Response /* (4000, 9, 2015/09/15) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr. [redacted]'s letter.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments.
According to the file, my associate, Mr. [redacted], has spoken with the Plan Holder, and is following up to resolve the service request.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (4200, 11, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per discussion with ORHP, they will not refund the service repair without paying their internal $100 call fee which was waived by the repairman that we used. Therefore, we are awaiting a full refund. We should not have to pay a deposit when one was not charged by the repairman.

Complaint: [redacted]I am rejecting this response because: while Old Republic did contact me and did agree to replace the water heater on April 6, their contractor Saxton Plumbing called me to reschedule the appointment citing that the water heater could not be obtained for a April 6, replacement. 
They asked to reschedule for next week.
I will be happy to consider the complaint satisfied when the water heater is actually installed.
 
Thank you.
Sincerely,[redacted]

Re:      Plan Number:  [redacted]
 
 
Dear Revdex.com,
 
Regarding the service request for the air conditioner; according to the file, my associate, Ms. [redacted], was assigned to assist Mr. [redacted] with the resolution of his service request. The file indicates...

that Ms. [redacted] received a copy of an estimate from the Out-Of-Network Contractor (OONC) hired by Mr. [redacted], however, the estimate only provided a description of the new equipment and an estimated cost, and did not provide a description of the failure of the existing equipment and if a repair was a viable option.
 
Mr. [redacted] has been advised that in order for Old Republic Home Protection (ORHP) to determine coverage, we need to speak with the technician and obtain a written description of the diagnosis.  ORHP has left several message for the OONC, Express Heating and Air (EHA), and they have not returned our calls.
 
Please advise Mr. [redacted] to contact EHA and instruct them to contact Ms. [redacted] at [redacted] so she can obtain the necessary information to determine coverage and the next steps to resolve the service request.
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Mr. [redacted]   Regarding the service request for the failure of the water source Freus system; I have reviewed the file and according to the information provided by [redacted], the Independent Network Service Provider dispatched by Old Republic Home Protection, and [redacted], the Out-Of-Network Contractor hired by the Plan Holder, the cause of failure of the equipment components was improper wiring.    Please refer to page 8 of the Plan that states:   “1. GENERAL LIMITATIONS. THIS PLAN DOES NOT COVER:   E. Improper repair/installation/modification of the covered item.”   The determination of coverage is solely based on information that was provided to us in writing and during conversations with the Service Providers, during our effort to determine the cause of failure of the equipment.   If Ms. [redacted] has any additional information she believes should be considered, please advise her to provide it to me for my immediate review. The information can either be mailed to the address below, or emailed to me at [redacted].   Old Republic Home Protection [redacted]   Sincerely,   [redacted] Plan Compliance Manager Tell us why here...

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter.
 
I...

assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
According to the file, my associate [redacted] was assigned to review the file and provide assistance to [redacted]. If he has any additional questions please advise him to contact [redacted] at [redacted].
 
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Dear Revdex.com
 
Regarding the service request for the dishwasher and payment of the Trade Call Fee (TCF); I reviewed the file that indicates the technician from Cooper Appliances diagnosed that a utensil had falling into the bottom area of the dishwasher causing the heating element to partially...

dislodge, which resulted in damage to the dishwasher when it is was operating. According to the technician, the damage to the dishwasher was not the result of normal wear and use.
 
With regard to payment of the TCF; the TCF is due whether service is covered or denied.
 
Please refer to page 7 of the Plan that states:
 
“We will provide service for covered systems or appliances which malfunction, and are
reported, during the term of the Plan that:
 
C) Have become inoperable due to normal wear and use … “
 
“You are responsible to pay a TRADE (SERVICE) CALL FEE (TCF) when the Service
Provider arrives at your home. The TCF (or the actual cost of service, whichever is less)
is due for each dispatched service request by trade (plumbing, electrical, appliance,
heating/air conditioning, etc.). Service work is guaranteed for 30 days. The TCF is due
whether service is covered or denied. Essentially, when we incur a cost of service, you
are responsible for a TCF.”
 
If [redacted] has any additional information he believes should be considered, please advise him to forward it to me for review at the address below. 
 
Old Republic Home Protection
[redacted]
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Complaint: [redacted]I am rejecting this response because: Old Republic are not honest about this, their assigned technician is also not honest, he offered selling me extra equipment and when I rejected he decided to put a false report, my pool filters and equipment are regularly cleaned and maintained , I even have an expensive filter cleaner called ( Blaster 3000) not everybody has this filter cleaner that cleans the filter very well, the simple damages to my filter & motor happened due to normal use.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because issue still not resolve. Still waiting for the check from ORHP. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the Plan fee and the service request for the electrical system; according to the file, on February 2, 2105, [redacted] from Real Estate Closing Solutions ordered...

a Standard Plan (home under 5,000 sq. feet) with Platinum Protection for a Plan fee of $625. The Plan fee was paid and the Declaration Sheet issued.
After the service request was placed for Ms. [redacted]'s electrical system, it was discovered that the home is in excess of 5,000 sq. ft. The Plan fee for a home 5,000 sq. ft. or over (with Platinum Protection) is $1,250.
Please refer to page 9 of the Plan that states:
"We provide coverage for single family residential-use resale and new construction homes less than 5,000 sq. ft., unless amended by us prior to the effective date of coverage. Resale and New Construction homes 5,000 sq. ft. or more, multiple units, mother-in-law-units, guest houses, casitas, and other structures are covered if appropriate fee is paid. Please call for quote."
Please advise Ms. [redacted] to contact us at XXX-XXX-XXXX Ext. [redacted] to pay the additional Plan fee of $625 in order to continue coverage in accordance with the terms of the Plan. Once the additional Plan fee is paid, ORHP will complete the outstanding requests. This fee must be paid by October 29, 2015 or it will be presumed she is no longer interested in coverage, and the Plan will be cancelled for non-payment of premium.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
cc: Ms. [redacted] via email