Franks Television

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the denial of coverage for the air conditioner, and payment of the Trade Call Fee (TCF); according to the file on February 21, 2018, **. [redacted] advised Old Republic Home Protection that the failure of his air conditioner...

was noted on his home inspection, which was completed prior to the effective date of the Plan.
 
Please refer to page 7 of the Plan that states:
 
“We will provide service for covered systems or appliances that malfunction, and are
reported, during the term of the Plan that:
 
B) Were correctly installed and working properly on the effective date of the Plan, and
C) Have become inoperable due to normal wear and use (including rust, corrosion, and
      chemical or sediment build-up), after the effective date of coverage. Pre-existing
      conditions are not covered.”
 
With regard to the service request placed on January 16, 2018 for the air conditioner (work order 5997-4819) and payment of the TCF; the file indicates on February 19, 2018, my associate **. Owen, Call Center Supervisor, waived the TCF.
 
Should **. [redacted] believe that his service request has been wrongfully denied, in whole or in part, he may request further assistance by calling **. Owen at [redacted] Ext. [redacted], or contacting the California Department of Insurance:
 
[redacted]
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/16) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the denial of coverage for the trash compactor, and payment of the Trade Call Fee (TCF); I have reviewed the file that indicates the technician from Mr. Appliance...

diagnosed there were missing parts inside the trash compactor, and that is why it was not operating.
Please refer to page 8 of the Plan that states:
"General Limitations. This Plan does not cover:
D. Missing components."
With regard to the TCF; the TCF is due whether the service is covered or denied.
Please refer to page 7 of the Plan that states:
"The TCF is due whether service is covered or denied. Essentially,
when we incur a cost of service, you are responsible for a TCF."
Please extend our apologies that the terms and conditions of the Plan did not provide coverage in this situation. While the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry.
If Ms. [redacted] has any questions, please advise her to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection

[redacted]
Revdex.com
 
RE:      Plan # [redacted]
 
Dear [redacted],
 
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances...

outlined in [redacted] letter.
 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
 
I have reviewd the file that indicates on August 9, 2016, my associate, Ms. [redacted], spoke with Mr. Mr. [redacted], and agreed to dispatch another Service Provider to provide a diagnosis of the failure of the air conditioner.
 
If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at [redacted] Ext. [redacted] for assistance.   
 
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Complaint: [redacted]I am rejecting this response because:I bought an older home and the reason they paid out so much money is because that they Band-Aid the electric furnace every year that I had the policy.  The unit finally did die.  I could not help that the water heater broke and had to be repaired.  I paid just as much out and more and just because I used the policy that I paid for, I was punished with non-renewal.  The repair parts were not that paid - it was the labor.  I am not responsible for who they decide to send - they pick their own contractors. It is like they say - insurance is good to have, but once you use it or need it, you are canceled.  ISincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I already talked to Customer Representative (I don't know who it is) regarding this matter 3 times. I do not want to speak with any of customer service representatives
because all of representatives were unprofessional, and not kind.
I already sent my home inspection report as proof that furnace was in working condition, and explained I moved in late because previous owner left home 4 days after escrow was closed.
I even asked representative that I will send him a witness statement from the seller, which states furnace was in working condition at the beginning of coverage, but he refused.
On the 08/07/17, My husband told him that we "don't know" furnace was in working condition, but [redacted] understood as furnace was not worked at the beginning of coverage.
Since all my requests were denied, and CSR were not polite, I do not want to speak with them.
Sincerely,[redacted]

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the electrical system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter....


 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
According to the file, on March 10, 2017, my associate, [redacted] spoke with [redacted], and he agreed to a settlement of $1,012 in lieu of repairs. The file indicates that the settlement has been processed, and [redacted] should receive the check within 20 days.
 
If [redacted] has any questions, please advise him to contact [redacted] at [redacted] for assistance.
 
ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
 
Best regards,  
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Complaint: [redacted]I am rejecting this response because: I called (as well as [redacted]Rooter called and spoke to a representative prior to the services being completed) and was told to call back for the authorization number AFTER the service was rendered. When the [redacted] Rooter rep called he even questioned, "What if it's not approved and I've completed the service already?" The representative then told him, "It WILL be approved, don't worry about it."  When we called after the service was completed, we were told that it was not supposed to be covered. A supervisor then got on the phone and obviously listened to the 2 previous calls because he then stated he would approve it since both of us were told false information.
 
After we received the approval, I called back to CANCEL the plan, I was told I needed to send in a letter to cancel. Which I did and then blocked any other transactions from your company from going through on my credit card because of the completely false information I had received numerous times that day. I questioned the rep, "Is there any cancellation fees?" She plainly told me, "No, there is not any early cancellation fees." And then I received a bill for the cancellation. 
 
I paid aid for this service for over a year with only one claim. I think it's more than fair to ask to write off the $82 because of the numerous inconviences I have been caused during this entire process. I have been given incorrect information on more than one occasion and when I called [redacted] Rooter, the plumber also remembers the specific conversation he had with your company. I would prefer to keep this out of small claims court, but a case will be opened if this isn't resolved. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:Old republic needs to read the entire file . Since I replied to the last apology ,  [redacted] has not contacted me since orhw insisted he needed to finish the job since he was contracted to do it I complied.  After waiting more than 2 weeks he has never contacted me or come to finish the job.  They have threaten me with turning me over to a collection agency because the 1st contractor sent in early June.  Charge me 65 dollars instead of 100 dollars . I called and now I have to have another contractor come out diagnose the problem and set it up for what ever he thinks problem is.  It's September  Air  conditioning isn't that necessary anymore.  I'm sure that next Summer this will begin again.  I have been very patient .  I have gone all summer without air [redacted],[redacted] I have spent money on contractors ,removal of parts,disposal of Freon ,had to go to a Laundromat to dry clothes because contractor turn off power to my dryer.  Payed someone to come to check dryer someone to check lint hose,bought dinner out 10 12 times because it was too hot to use my stove .  I have invested more than 700 dollars for something that should have cost 100 .  In addition to the money heat exhaustion aggravation intimidation health threats to my 85 year old mother and disabled children, I have too spend time complaining to a third party and explain the situation every time I call orhw and it always seem it's new information.  I think asking for a free year plan is not that uncalled for since I have been very amenable    Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/09/16) */
Ms. [redacted]
Revdex.com
Re: Plan XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner and payment of the Trade Call Fee; I have reviewed the file and the following is a brief summary of the service request. ...


03/11/15 Plan becomes effective for the Plan Holder
06/11/15 Service request: air conditioner is not cooling
Dispatched: Viking Heating & Air
Status: the technician diagnosed the compressor required a hard start kit. The
repair was completed and the air conditioner was operating as designed.
With regard to the Trade Call Fee; there is only one TCF due for each service request dispatched by Old Republic Home Protection, and the file indicates there is only one TCF that is past due regarding the service request placed on June 11, 2015. Please advise Mr. [redacted] to remit payment at his earliest convenience.
If Mr. [redacted]'s air conditioner has malfunctioned and he believes he requires service, please advise him to contact our Customer Service Department at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] did not address the double payment that his company wants me to pay them. He is trying to get by without adressing my facts/issues. He did not address the fact that a representative from his company (that I spoke to) told me to have an air conditioning repair man come out to my house prior to calling Viking to perform a diagnosis. Because I followed old republics instruction, I was charged a $60 TCF that I paid to the initial air conditioning repair company, as stated in my first report to Revdex.com. Old republic record fikes is not accurate. Viking did not make all the needed repairs as recommended by the first air conditioning repair company diagnosis, mr. [redacted] did not adress this either or the bad service by Viking that Mr. [redacted] endorses.
Please advise mr [redacted] that I would like to be reimbursed $60 for being charged twice by old republic for the same problem and for all the repairs to be made on my air conditioning unit as recommended by the first certified HVAC technician and please have mr. [redacted] schedule a different air conditionong technician (not Viking) to come out to my house to make the appropriate repairs.
Thank you
Final Business Response /* (4000, 9, 2015/09/18) */
Dear Ms. [redacted],
Regarding the service request for the air conditioner; I reviewed the file and the only request for service or conversation in the file with regard to the air conditioner was placed on June 11, 2015, when Mr. [redacted] requested service and Old Republic Home Protection dispatched Viking Heating & Air to complete the covered repair. The file does not reflect a conversation prior to June 11, 2015, or that ORHP advised the Plan Holder to obtain the service of an Out-Of-Network Contractor.
That said, due to an apparent miscommunication, ORHP has agreed to waive the $60 Trade Call Fee for the service provided by Viking Heating & Air.
As for the repair; according to Viking Heating & Air, the only repair required was to install a hard start kit on the condenser. After the repair was completed, the air conditioner was operating as designed. If Mr. [redacted] has a current malfunction of the air conditioner, please advise him to contact our Customer Service Department at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree in part due to the fact that I informed ORHP over the phone that there were other parts that were recommended/required by a seperate certified technician that needed to be replaced on the air conditioner, those parts were not replaced by Viking even after showing Viking the prior certified technicians recommendations of replacement/repair of parts and service required for the air conditioner to be fixed properly.
Since ORHP is willing to meet me 1\2 way and waive the $60 fee, I am willing to waive the other parts that should be replaced at this time.
I have sent ORHP the $60 so that I would not have a "collection" on my credit report. Please return that check to me, thank you.

Complaint: [redacted]I am rejecting this response because:
 
I was called by Old Republic after filing my complaint.  They advised that my issue was under review.  They did not State wether or not my water leak would be covered.  I feel they are stalling a response or resolution to avoid a negative review by the better business bearue.  Sincerely,[redacted]

ORHP supervisor contacted me twice this morning, 1st time stating they got in contact with Contractor 1's supervisor and noted that they sticking with what Contractor 1 did on the work report. I told ORHP I was unaware of any "phantom work" that was performed as Contractor 1 left my premises after ~15 minutes, and they spent a good 5-10 min talking to me telling me how to clean my salt cell, shifting the blame for an inoperative salt cell panel due to cleaning needed.I told ORHP that ORHP never confirmed with me that Contractor 1 was wanting to perform any work and never gave them the "go ahead" as they said nothing needed to be done on their end. ORHP's response was since the repair job was under a certain dollar threshold, they didn't need to be contacted to confirm the actual work order and simply reimbursed Contractor 1 for whatever amount they claimed was needed. ORHP contacted Contractor 1 again to get more clarification.ORHP called me back a second time and said after further analysis of the situation, the work Contractor 1 claimed to have performed was not even relating to the salt system, so I won't be hitting the $1,500 limit anymore.[redacted]Revdex.comRE: Plan # [redacted]Dear [redacted], Regarding the service request for the pool equipment; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in **. [redacted] letter. ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder. I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.I have reviewed the file that indicates my associate, **. [redacted], has spoken with **. [redacted] and will follow up to ensure the service request is resolved in a timely manner. If **. [redacted] has any questions, please advise him to contact **. [redacted] at [redacted]ORHP appreciates **. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers. Best regards, [redacted]Old Republic Home Protection

Initial Business Response /* (1000, 5, 2015/09/16) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the ceiling fan; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
As a result of the circumstances that occurred, and strictly as a matter of goodwill, on September 11, 2015, my associate, Mr. [redacted], Call Center Supervisor, agreed to honor your request to waive the Trade Call Fee.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Plan Compliance Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
To Whom it [redacted] concern, you can dismiss this complaint, the company Old Republic has responded and waived the fee so this has been resolved. Thank you, [redacted], complaint case # XXXXXXXX

Initial Business Response /* (1000, 5, 2015/05/15) */
Ms. [redacted]
Revdex.com
Re: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Mr. [redacted]' letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Mr. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Provider and individuals involved, ensuring they understand the result of their actions and comments.
According to the file, Tru-Way Appliance completed the repair on [redacted] 14, 2015, and the refrigerator is operating as designed. If Mr. [redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
ORHP appreciates Mr. [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes so far the refrigerator is working so far but again I had to pay another service call! I feel that me having to pay many service call to get it fixed is unethical and if ORHP sends out people that can't fix it then I should not have to pay for that service because they did not fix it!
Final Business Response /* (4000, 9, 2015/05/22) */
Ms. [redacted],
Please advise Mr. [redacted] that based on the circumstances that occurred, as a gesture of goodwill, we have waived the Trade Call Fee.
If Mr. [redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection
Final Consumer Response /* (2000, 11, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had really hope this did not have to go to the Revdex.com to have this resolved! But thank !

Dear [redacted],
Regarding the electrical issue at the home; the Service Provider did not open the walls or ceiling to locate the exact location of the vibration he believes is occurring in the electrical lines, and he does not believe there is "arching" occurring. Please advise [redacted] that the cost to open the walls or ceilings to provide further diagnosis would not be covered in accordance with the Plan coverage (see page 8 of the Plan for details). 
If [redacted] mentions in her response that her electrician believes there may be arching occurring. Please ask her to provide me photos from her electrician that supports their diagnosis, please advise her to provide me the information for review and coverage consideration. 
Sincerely,
[redacted]
Plan Compliance Manager

Plan [redacted]
 
Dear Revdex.com,
 
Please advise **. [redacted] as a gesture of goodwill we are refunding the Trade Call Fee and he should receive a check within 20 days.
 
Sincerely,
 
[redacted]
Plan Compliance Manager

RE:      Plan # [redacted]
 
Dear Revdex.com,
 
Regarding the service request for the garbage disposal; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter....


 
ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
 
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
 
Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments.
 
I reviewed the file and according to the diagnosis from the technician, he advised us that based on the condition of the garbage disposal and the evidence of water damage under the kitchen sink, the failure of the garbage disposal occurred prior to the effective date of the Plan on April 4, 2017.
 
If [redacted] has any additional information he believes should be considered, please advise him to mail it to me at the address below for review.  
 
Old Republic Home Protection
[redacted]
 
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection

Initial Business Response /* (1000, 6, 2015/07/17) */
Ms. [redacted]
Revdex.com
RE: Plan # XXXXXXXX
Dear Ms. [redacted],
Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the...

circumstances outlined in Ms. [redacted]'s letter.
ORHP, like other home warranty companies, uses Independent Network Service Providers and part suppliers, to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers, and part suppliers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder.
I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement.
Based on the information Ms. [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and part suppliers involved, ensuring they understand the result of their actions and comments.
As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to refund the $100 Trade Call Fee to Ms. [redacted], and a check will be mailed to her within the next ten business days.
ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers.
Best regards,
[redacted]
Claims Manager
Old Republic Home Protection
Initial Consumer Rebuttal /* (3000, 8, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have called Old Republic over 15 times in the past 20 days and each time we have been given a different excuse as to why we are still waiting on service, each time we are told it should be "a few more days" We have been given the run around by your company for the past 20 days. Even to this day July, 20th 2015 we are still without Air conditioning in our home and are subject to 90+ degree heat inside our home on a daily basis. We have called Old Republic and have been met with excuse after poor excuse. Furthermore, to try to refund us a service fee of $100 is a slap in the face Due to the lack of professionalism and complete and utter disdain for our circumstance as your paying customer. After calling today July 20th 2015 we have been told yet another excuse as to why the compressor that was supposed to be ordered on the 1st of July is still not in for pickup and told that it would be yet another day before it "should be in". This is the 4th time we have been given a specific date for the part to arrive. At this point We feel that a refund of the $100 Service fee is only the beginning of a remedy for lack of professionalism in this situation. We have had to purchase two $300 Portable AC units to try to combat the 90+ degree temperatures in our home. A complete refund for those would be the suitable outcome to this issue, Being that we will most likely see our power bill skyrocket in the next cycle due to these units running constantly.
Final Business Response /* (4000, 10, 2015/07/21) */
Ms. [redacted],
Please extend my apology for the delay replacing the air conditioner. According to the file, my associate, Mr. [redacted], has spoken with Ms. [redacted] and agreed to reimburse her $300 for the purchase of portable air conditioner units.
If Ms. [redacted] has any additional questions, please advise her to contact Mr. [redacted] at
XXX-XXX-XXXX ext. [redacted] for assistance.
Sincerely,
[redacted]
Claims Manager
Old Republic Home Protection

Plan [redacted]
 
Dear Revdex.com,
 
Regarding Mr. [redacted] request for reimbursement for service provided by ARS Rescue Rooter; according to the file my associate, Ms. [redacted], spoke with Mr. [redacted] on July 18, 2017, to discuss a resolution of his request. Ms. [redacted] contacted ARS Rescue Rooter (ARS) to discuss the service they provided (their invoice was not legible), however, they declined assistance unless they received authorization from Mr. [redacted] to discuss their service with Old Republic Home Protection (ORHP).
 
Please advise Mr. [redacted] to contact ARS and advise them they can discuss their service with Ms. [redacted], and to please advise Ms. [redacted] when she can contact ARS so she can assist with resolving the service request.
 
If Mr. [redacted] has any questions, please advise him to contact Ms. [redacted] at [redacted]
 
Sincerely,
 
[redacted]
Plan Compliance Manager
Old Republic Home Protection