Fox Pest Control

I am still waiting for the results of the flea treatment, as I had only had the initial spraying, but I needed to communicate my overall experience so that other users don't risk having to go through the frustration and stress that I went through The complete lack of care and safety by this firm should concern others In retrospect, I would have felt more comfortable moving forward with a seasoned Pest control service, than one that is run by inexperienced college students Don't believe me, check out this link: http://foxpestservice.com/technicians/
I had a flea infestation which needed immediate attention I contacted Fox Pest through a recommendation on a Thursday (August 18th) morning The individual on the phone was very courteous and friendly and said that they are sending over staff to our house that afternoon That afternoon, individuals, appearing to be college students, knocked on our door Shela did all the talking trying sell a treatment package for pests we never even knew existed I get it, it's her job, but we made it very clear, we are looking for immediate solutions for our flea problem Without being prompted, Shela also highlighted that what makes Fox Pest unique is that the outside perimeter is sprayed unlike with other providers We liked what we heard and we asked as to the next steps Shela checked the schedule and said that the earliest available date was next Tuesday August 23rd When prompted on the time window, she replied that someone would contact us the day before with the final detailsOn Monday August 22nd, we received no call and were getting a bit concerned as our two toddlers were getting bitten up every night and we didn't want this problem delayed any longer I called the company and asked as to the window when the work would begin It's a hour job and we need to plan ahead The individual on the phone, Jay, at first courteous, but then testy, explained that the time would be from 12- He said that it would be before as the technician had another appointment at My wife and I continued to prepare for the technician's arrival to ensure he had all floor cleared and floors vacuumedOn the day of the service, Tuesday the 23rd, we had not received any calls from Fox Pest I called at 11am and asked if all was still on track Amanda informed me that all was set and nothing else needs to be done The technician should contact us before his arrival after noonAt 1:30pm, still no call from the technician, and we are approaching 2pm If the technician really had a 3pm appointment, we are running out of time to actually have the treatment performed which takes close to hour We couldn't have another night of fleas and we called Fox Pest again Jay picked up again I explained my concerns and he said he'd call the technician, who was Orlando He said he couldn't reach him and that he'd keep trying and call me back in minutes I was starting to get the theme of how this firm operates After minutes, my wife who was simmering as she had been working so hard to make sure all went smoothly, called the company again She asked Jay what is going on Jay said he'd try again Jay came back, testy again, "the technician is minutes away." Orlando arrived at 2pmOrlando explained that the reason we may have fleas is because our backyard patio has an area animals tend to visit during the night, bring in all sorts of fleas When my wife asked, will the outside be treated, Orlando said he didn't see anything in his notes My wife proceeded to call Fox Pest once again at 2: Sarah answered and said that "we are not responsible for the information that the sales people relayed to us." That's like saying a coach is not responsible for how his players play Either Sarah is inexperienced or she's incompetent to even utter such nonsense Ultimately, it was agreed the outside would be treatedI prompted Orlando to explain why he didn't contact us He said his phone couldn't make phone calls He had to call the office to reach out to us He shared his stories of fishing and what lures to use Seemed like an OK guy and I started to believe his "phone" story minutes later he was on his phone talking to a MikeBefore we left, Orlando assured us we would be happy with the service and that he would text us, as his phone didn't work, when the work was done Great! Maybe our experience with Fox Pest was getting better Wrong!
We dropped by the house at 4:30pm to drop off one of the cars in the driveway Orlando's vehicle was gone No text messages, no calls We were told we have to wait hours after treatment to return to the house What time did Orlando finish? Who knows? When there's poison in the house I'd like to be fairly certain it's safe to return Called Fox Pest and asked why there is such a complete lack communication during this whole ordeal Sarah picked up again, and guess what, same thing she told my wife "We are not responsible for the communication of the people in the field." She proceeded to tell me that there were too many people planning this appointment and things got mishandled She said she wasn't sure why anyone would tell us an appointment was between 12-3pm, as all appointments are between 9-11am or 3-5pm She then proceeded to set up an appointment between 11am-1pm for the follow up treatmentWhen asked what time we can go back, Sarah said that since she spoke to Orlando at 2, with treatment taking about an hour, he should have been done at so we can return at When I told her that Orlando was talking to a Mike for a while and I don't think he got started until 3, she said, then it's We circled around until 9pm to be sure the house was safe because we had zero confidence in what Sarah had saidI wonder how the 2nd treatment will go So far, the first treatment has worked Fleas appear to be dying or dead The stress and frustration we had to go through was unacceptable Furthermore, the complete disregard for children's safety and pets should be highlighted

I was just hung up on by a Fox Control representative. I was not happy with their services and did not want to continue their services. I expressed that we continue to see a particular insect in our house. He continued saying that I can send you your signature to show you what you signed up for. My point is that the service is not working because the bugs continue to infest the house. The representative stated that we should be using the warranty to call the technicians in to service the inside of the house in addition to the outside.

At the end of the first year, I was provided with a request for feedback and provided my concerns. The company never responded to my review or my concerns at that time. At this point, I no longer wanted their service. The representative said he would charge me a termination fee of $150 and cancel the contract. I explained that the company was not able to provide the services; therefore, I am not responsible for this fee. That is when he hung up on me. I would give 0 stars if I could.

Fox Pest Control was knowledgeable concerning their products They were able to thoroughly answer all of our questionsThe technician provided us with a detailed report of what applications would be applied and the service that we would be receiving throughout the year
Our decision to choose fox pest control was a good one Our home will be well cared for under their service
Thank you Cody and McKenzie!

To Whom It May Concern,This account has been cancelled and refunded as the customer requestedOur records indicate the customer did in fact request to cancel her account within three days of contracting our servicesWe, of course, want to act in accordance with the law as well as doing what we
feel is the right thing by our customers.Please let me know if there is anything else we can do. Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com,I appreciate your letting me know about this situation so that I was aware and could reach out to the customer myselfHaving spoken with *** *** over the phone we were able to understand each other and she was very patient and polite with me as she explained what had happened.We are
moving forward now on good terms and I expect everything to be good in the futureAt Fox, we are happy to work with *** to ensure she is satisfied.Please let me know if there is anything else we can do to make sure everyone is happy with the outcome.Michael S***###-###-####

To Whom It May Concern,In response to complaint # *** that was made by *** ***, sorry it took so long to get back to youWe have been having issues and not receiving emails from the Revdex.comAs a company we have handled this account in house and got everything resolvedWhen I talked to the
customer she made me aware that she made the complaint prior to talking to me the Account Specialist, the one that handles all cancellationsOn August 24, I spoke to *** about the issues she was having and on that same call got her two contracts cancelled out and all squared away.She was saying shecouldnt take down her complaint you can call and talk to her and she will confirm all is taken care ofIf there are any questions or concerns fell free to contact me. Thank You, *** ***

> From: *** *** *** > Subject: complaint ID *** > To: *** > Date: Tuesday, June 12, 2018, 11:AM To Whom it may Concern, > > Thank you for your quick > response to this matterFortunately, on this date > 06/12/
shortly after my complaint, I, *** ***, spoke with > representative Shannon of Fox Pest Services> Explaining my concern, I was advised verbally and with confirming > email that the account would be cancelled and charges would be waived> > Thank You > *** ** ***

Fox Pest Control provides friendly and conscientious service! Having used other pest control companies in the past I can say, Fox far surpasses them in quality of work done So glad that we found them!

Thank you for informing us of this customer's concernOur Branch Administrator, Matt, waived the cancellation fee as per the customer's requestWhile it is ultimately a customer's responsibility to read their Service Agreement prior to signing it, we do understand his concern that he was not also
verbally informedHis account has been closed and any pending charges have been waivedWe hope these actions are satisfactory to the customerThank you.Sincerely,Michael S***, Customer Satisfaction Manager

Just had a visit by Brent of Fox Pest Control to address a cockroach concern. He was knowledgeable, courteous, and professional in expeditiously treating our home.

I have a complaint Fox Pest control in Rochester NY ,I had hired them in the spring for a rodent control I had two visits.. two mice were caught I was billed via mail and paid promptly on time . I was looking at my email today and noticed a notice of overdue payment from Sept 15 I was home on Sept 15 and no rep from Fox came further more I never received a bill in the mail. I called the store and was told the supervisor was not in until tomorrow AM I have to work tomorrow until 5 PM . the phone rep told me he would pass this on . They said they would turn me over to a collection agency. I never had proof that they came and I never received a bill in the mail. like previously did. I would appreciate if someone would look in to this, at this point I want to drop the service thank you K Freemesser

We've been very happy with our Fox Pest Control experience. We've been with them a year. We had a rodent problem and called several places for quotes and to see how and when they would come and treat the problem. Fox Pest Control won hands down. They are not the lowest price out there, but they are the best at getting rid of and controlling pest issues. They came right out and took care of us. Our tech is Dylan and he is fabulous. I'm a retired teacher and therapist, my husband a retired top administrator - it was easy to see how professional and courteous Dylan was - and how knowlegeable! Each time he comes out he takes the time to inspect, fix issues, treat, and then instead of rushing off to the next job site, takes the time to inform us, sees if we have any questions. We know what to expect and how things work. We're delighted and will renew our annual contract with Fox Pest Control. It's a company that truly cares about the quality of their work. And they care about the customer. It's like they are treating their own home, they take such care. In fact, they also sent out a wonderful young man, Darrin, for quality control checks to see how we were doing with the program. Excellence still exists - and it's called Fox Pest Control.
Mary and Steve, Wallingford

I apologize for any miscommunication between Mrs. [redacted] and our office that led to this unfortunate situation.  We did receive a request for service, which is why we have Mrs. [redacted]'s information in the first place.  If there was a misunderstanding by our office I apologize for any frustration that caused.  We receive many calls a day requesting service for pests like yellow jackets that can pose an immediate danger to families in their home.  While I appreciate Mrs. [redacted]'s concern that she does not believe we provided service, our technician did complete a work order with specific notes.  That being the case, we always do give the client the benefit of the doubt, and if Mrs. [redacted] believes there was a mistake by our office, we will er on the side of caution.  As we stated in our original response when Mrs. [redacted] brought her concern to the attention of our office they did agree not to charge her for service.  Mrs. [redacted]'s original request in this complaint was to have her bill cleared, which we have been more than happy to do.  I am also speaking with my office about how this miscommunication happened and how we can prevent it in the future. If there is additional action Mrs [redacted] feels is necessary, we certainly do want to do our very best to resolve this to her satisfaction.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Cory Macdonald did a great job! He was courteous and professional and explained everything. He seemed very knowledgeable as well. I appreciate the time he took to make sure the job was done right! Thank you!

Thank you for notifying us of this customer's concerns regarding his service. We are sorry for the frustration he experienced and regret our lack of communication that led to him receiving such sub-par customer service. Our Branch Administrator, John, has spoken with the customer and apologized....

John also explained to the customer that his service was completed on 8/**, however, our technician failed to follow up with the customer upon completing the service. John and the customer discussed the situation and were able to come to a satisfactory resolution. We appreciate the customer's understanding in this matter. We recognize our mistakes and are committed to not repeating them.Sincerely,Michael S[redacted], Customer Satisfaction Manager

Good morning, M[redacted]
 
I apologize that the experience seemed to be so frustrating with us. I know that I personally had fielded your phone call and tried to help come up with a solution to the situation. Our system does send out automated phone calls, and when I had spoken...

to you, you informed me that your phone had no notifications of the call. So as a compromise, we did remove your number from that system, and would call you manually for your future services so we can ensure a phone call has been sent. We also had agreed that we would adjust the way our treatments were done at your home. The majority of servicing is outside, with the interior included on an as needed basis. Normally when we go to the property and are unable to do an interior service, the customer can call and make an appointment for the interior (which is never an additional charge) When I last spoke with you on 9/20/16 you were unable to make that appointment with me, and that you were going to have to call back to schedule that. However, we had not heard back from you until this message. Your account had been updated very specifically that we will no longer service your home without speaking to you first.  
I will be fulfilling your request and refunding the amount requested, and cancelling the contract for you. I apologize for the misunderstanding of the contract, and wish we would have been given the opportunity to fulfill our agreement of services.