Forward Final Mile

It is impossible to actually speak to anyone at this crappy company. After scheduling a washer/dryer delivery 4 weeks in advance, they inform me via voice message it will be delayed 2 days, a day that I am not available nor able to be available. They don't care - they just blame covid. How long are we gonna use that excuse, people?! If I don't accept their date, I'll have to wait 3 more weeks! Home Depot needs to find a different delivery service like right now!

Ordered a washer and dryer only got the washer but they did leave the dryer receipt but no washer receipt! Now the washer is acting up and home depot is telling us that we did not get the washer from them because only the dryer receipt was signed. I had to go buy another dryer from lowes so that they could dry their clothes! Been waiting for a refund since august! Cannot get anyone from delivery to answer my calls!

I have called this company 6 times and have never been able to get through. I finally got to leave a voicemail. I need someone to contact me!
Maureen Wood

This company was the insurance company for Home Depot who delivered a broken fridge to my house that ended up damaging the floor. The guys dragged one of the feet bringing it inside which damaged the fridge foot. This led the the fridge damaging the floor every time it was moved. The foot has a piece of metal sticking out of it where it was damaged, which caused damage to my new floors.

The company denied my claim because they didn’t want to replace the two sections of my floor. The fridge roller is supposed to turn freely, not make scratches.

I recommend specifically requesting that this company does not deliver your Home Depot appliance.

On January 28, a dishwasher I bought from Home Depot was installed by a team from Forward Final Mile. After a lot of banging and jostling and water and running the cycle, the team left and told me to text them if it leaked and they'd come back. They also told me it couldn't be leveled even though my old one was secured to the counter with brackets. It leaked badly.

Team 2 never showed up, marking the check complete incorrectly, wasting my day.

Team 3 fixed a leak, but as I'd later find out, should've checked everything else about the install - and they told me I was missing the bracket hardware needed to finish the install, but I could use the machine.

Teams 4 & 5 were thwarted by problems getting new hardware: first it wasn't sent to me, then I only received 1/3 of what I needed. I ended up buying it myself to hire a friend. Unfortunately, before that could happen, the power stopped working, so I called again.

Team 6 came and labeled the machine defective, so two more weeks passed until 4/9, when dishwasher no. 2 arrived. One of these men didn't wear a mask as required. Getting this scheduled required a lot of arguing because it had been more than 30 days even though the installation was never complete, and I was told if it couldn't be resolved after 4/9 I would have to find another vendor.

Team 7 wasn't sure they could pull out no. 1, it was so badly put into the cabinet, they said, but managed... and then discovered significant damage to the cabinetry caused by a drain leak. They said the drain, electric, placement, and everything about the installation was wrong.This is more than 2 months after the first installation attempt and five subsequent checks. I currently have no dishwasher installed until the cabinetry claim is investigated (submitted Friday 4/9 and as of the morning of 4/14 and a followup call/email, no one managing the claim has contacted me).

As a result, I can't use the hot water in my sink because there's no supply line connected. I can't use my microwave because I"m instructed to leave the fuses off to prevent problems. I obviously can't use a dishwasher, and my kitchen is a wreck.

This is unacceptable and has taken 2.5 months and a lot of time off and phone calls and waiting. I have been extremely patient for 2 months and need this fixed now. I don't trust this company to install anything else, and so I expect someone to make the cabinetry claim right, and provide compensation for the vacation time, inconvenience, and problems I've experienced.

Company has not send check for damage on removal of dishwasher.
Dishwasher removed on 6/30/20. Damage to counter top. Company issued a $75 voucher. Not received as of 8/20. Numerous calls placed, no resolution, no escalation, no call backs. Company admits they owe the money. Warehouse (where check is issued) does not answer calls from Cust Svc call center. No manager is available. Amount is not large, and does not begin to cover damage, but they do owe it. Unable to get name or phone number for company management. Company tried at one point to push this off to the mfgr of new equip, who told them no, rightfully so, since it had nothing to do with new dishwasher. Advised them today that I would file a Revdex.com complaint and a complaint with Home Depot who contracted them for delivery.