Foot Solutions

Hello,My name is [redacted] the owner of Foot Solutions at [redacted]. There are several issues to speak of with regards to Mrs. [redacted] complaint.First off we are independently owned franchises and our policies may differ from store to store. I am attaching a copy of...

the receipt which Mrs [redacted] signed and received which clearly states my store policy. In Mrs [redacted] case she purchased an over the counter insert on 1-6-14 and we ended up doing some modifications to the insert to help. She then called and wanted to return for her money back via a phone call about 1.5 to 2 months later. This is outside the bounds of my store policy for several reasons. My receipt clearly states exchange or store credit within 7 days in resellable condition. Since it is way beyond the 7 days and the product has been modified I cannot accept the product back for either store credit or exchange. We work hard at helping our customers and I appreciate you reaching out but in this case we are not able to honor Mrs. [redacted] request.Sincerely.[redacted], OwnerFoot Solutions

For more than a decade, Foot Solutions continues to be the world’s largest foot care franchise.  The...

products and services provided are supported by medical application and testing and are recommended by medical professionals.   Foot Solutions has helped millions of people successfully treat foot, knee, hip and back pain. 
No medically based business can guarantee the outcome for a single product for a specific patient.  We provide multiple options to address the patient’s needs, both medically and financially, and allow the patient to experience the difference so they can make an informed decision.
We are sorry to hear [redacted] is not satisfied with her selection of purchase.  She will recall she was advised of various options and granted ample time (90 minutes) to walk in the footwear in our facility prior to her purchase.  When she decided to return the item four weeks later, she was given multiple options to receive her full $199 value through exchange or upgrade, but she chose to keep the item.  Foot Solutions has already special ordered and exchanged an item at our expense ($140 value) for [redacted] after she had worn the item for 2 weeks. 
If [redacted] wishes, we will extend the offer to upgrade the item through the end of this month.

Initial Business Response /* (1000, 5, 2015/07/10) */

Thank you for providing the referenced complaint. We pride ourselves in our customer service and are happy with the opportunity to improve our relationship with a dissatisfied customer.
The customer initially came to us on June 1, 2015 with...

a prescription for custom orthotics through his physician. We filled the prescription per the doctor's orders by casting the customer
and sending the casts to the fabrication facility. When the orthotics arrived at our store, the customer was called. When the customer returned to our store, the orthotics were cut to fit into his shoes. Instructions were provided for the break-in period which consists of the following. Wear one hour the first day and add one hour everyday thereafter (e.g. dayl wear 1 hour, day 2 wear 2 hours, day 3 wear 3 hours, etc.). The customer may go slower if they are having problems adjusting to the orthotics. Written instructions are usually provided. Customers are instructed to sec us if they cannot get to the point of wearing full time after going through the break-in period.
On June 29, 2015, the customer returned to our store. He stated that the orthotics were not made
correctly and that they were twisted (my words, not his). We did a quick test to verify the orthotics were sitting flat on the ground and were not twisted. Our initial conclusion is that the lab had made them correctly and they were not "twisted".
He also felt like he was walking on the outside of his feet. The sensation of walking on the outside is common with many foot orthotics during the break-in period.
We asked the customer how much he had worn them. He stated that he had worn them only one day. He had worn them in the morning and had put them on again later in the day. When asked if he had limited his time to one hour the first day, he did not respond. We assumed that he had worn them longer than the one hour maximum for that day.

Based on the orthotic passing the flat test and that the break-in instructions and period were not followed, we suggested that the customer start again with the recommended break-in period. At this point the customer was agitated and left our store.
We would be happy to continue to work with the patient. We ask that he go through the break-in period and come back and see us if he cannot get to the point of wearing them comfortably full time. We also encouraged the patient to follow up with the physician to express any concerns he is having. If the customer cannot get used to the orthotic, we would be happy to fabricate a different pair of supports (at no additional expense to the third party payer) if we feel that the original pair is not right for him.
Rex [redacted], CPed
Foot Solutions - Fort Wayne

When Ms. [redacted] came to my store she brought in a pair of custom orthotics which were issued by her podiatrist. As a board Certified Pedorthist, I am not supposed to make any changes to a prescription orthotics without the written consent of the Podiatrist. I told her she needed to get this...

authorization. One of my associates had previously performed a complete restoration of a pair of custom orthotics that Ms... [redacted] had purchased from another Foot Solutions. I again told her that she was asking me to violate my privileges as a CPED but she was insistent and I did reluctantly agree.Due to being extremely short-handed I did agree to have the orthotics done on Saturday. We were also hosting a special event on that Saturday and I did not expect Ms. [redacted] to be at the store when the doors opened, however, I should have had them done. The glue used by the lab that created the orthotics was extremely difficult to remove. I had the orthotics completely stripped and stepped out of my lab into the store to suggest a possible upgrade/improvement to her. At this point the orthotic shell were glued and ready for the multiple topcoats which were also ready to be applied. Ms. [redacted] angrily stated that she could not wait another second and that I need to hand over her orthotics at once. I told her they were ready for the top covers and had glue on them. She insisted on a bag. I am sure the plastic bag probably did stick to the shells but she would not let me finish. I was going to tell her that I would be glad to deliver them as Ms. [redacted] had to take 2 city busses to get to my store and due to the fact that I had not accomplished her job in as timely a matter as I intended, I was going to complete at no charge. Even though the bag would have adhered to the shells, my solvent would have taken care of that matter and I could have easily completed the task.Ms. [redacted] has been completely hostile to me and my business. She wrote a scathing review on [redacted] which is certainly her priviledge. I have left several phone calls on her voice mail in which I profusely apologized and offered to come, pick up the orthotics and deliver them at no charge. Even thoughI am not perfect and I failed to deliver on my word. I firmly believe that “the road to success is paved with mistakes well handled. I have offered to make her whole and complete several times and have not heard anything from her. [redacted], CPED and Owner

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] The fact is that my toe pain is so bad I had to discontinue use of their product totally, I did have troubles even with the boots I was wearing. [redacted] is totally making up her facts or she is confusing My situation with someone else's.The fact is I gave their product time to work and it did not work, it caused me more problems as now my toe is hurting even now that I have discontinued use of their product. They sold me a hard plastic insert for over $200 and just wanted to add more costs to the customer. I wore the same shoes/boots with other orthodox and never had a problem with My toes.Their product wasn't right for My foot as it raised it up and caused the toe condition I am having. She is only interested in making money as she knew I wasn't buying their shoe line, if she was interested in My problem, she would not have sold me them and put them in My shoes before I left. She would have said she couldn't help me if I didn't agree to her recommendations. Thanks, [redacted]

I wanted to respond to your requests as quickly as possible. Here is what we have done: In response to a member complaint, CLC received today stating we continued to charge our member after a message was left to cancel the service. We at CLC Inc. have a no questions asked refund policy and have...

immediately canceled the service and refunded our client the monthly fee's that were charged for the months after a message was left regarding the membership. We have also left a message for our member with this information as well. We will consider this complaint closed and resolved at this time. Please let me know if there is anything further we can provide to help in this situation. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Most of the response of this unfortunate matter from the store owner is outright lies and fabrication.  I fully stand by my original complaint that was submitted to the Revdex.com on the day of the final incident with this woman.  I also stand by my published comments available to the public and you will find many similar complaints specifically about this store owner and her bizarre, unprofessional behavior with other customers.I am a Registered Nurse with a Master's Degree and nearly 40 years of professional nursing experience.  Having done business with several Foot Solutions stores all across the country, all have readily agreed to recover orthotics made by podiatrists not affiliated with their stores and there has not been a problem of any kind for almost 10 years now.  Including at this Foot Solutions store in Scottsdale last year where they were recovered by an employee with no issues or concerns.  In any event, this store owner accepted the business on a Saturday and promised they would be ready for pickup two days later.  After five days with no communication, I had to call her on Thursday and was told the orthotics were "almost done" and she would have them ready by the end of business that day.  She guaranteed me they would be ready for me to pickup on Saturday morning.  When I arrived, I was kept waiting for 30 minutes with her employees telling me the orthotics were done and she was "just putting on finishing touches".  After half an hour, she came out and said nothing had been done on covering the orthotics yet and she had forgotten my original request for the type of cover desired.  At that time, I informed her that had lied to me multiple times during the past week and I was not interested in doing any further business with her.  I asked the store owner to give me the orthotics back and she brought them out to me with the old covers removed and the bare plastic forms in each hand.  At no time did she tell me they already had wet glue placed on them, either before or after I asked her to place them in a bag so I could carry them home on the bus.  She placed the orthotics in a plastic bag and sarcastically said to me as I was leaving the store "I did not want to work on them anyway" and "tough luck, kid".   I believe she spitefully and deliberately sabotaged my property with these expensive custom-made orthotics.  As I have notified you on two occasions, she has contacted me to offer her services recovering orthotics that she destroyed beyond repair and I have not returned her calls.  I have not been made whole and there has been no remedy thus far to my loss of $400+ orthotics that must now be replaced.  The only compromise that I can suggest at this time to save her money is ordering the replacement orthotics to come from a Foot Solutions store in Denver, CO that created a permanent model for new orthotics last summer.  That would save her the cost of paying for the creation of a brand new foot impression again now and she would just have to pay for a set of orthotics made from that pre-existing model.  There is no way I would allow this woman to personally do any work for me on orthotics nor would I buy any products of any kind from her store going forward.  There appears to be a well-documented and consistent pattern of unethical and inappropriate business practices by this woman with multiple customers.  The public deserves to be warned about what is happening at this store, although I had no previous cause for concern because I have successfully done business there before with other employees.  I have been a loyal Foot Solutions client and advocate across the country for almost a decade now and never once had a bad experience til now.  Thank you for your assistance in bringing this matter to a satisfactory close as soon as possible.
Regards,
[redacted]

In the current case you will see at the bottom of the receipt that this is outside the bounds of my store policy for several reasons. My receipt clearly states exchange or store credit within 7 days in resellable condition and the product cannot be a modified for return. Since it is way beyond the 7 days and the product has been modified I cannot accept the product back for either store credit or exchange. We work hard at helping our customers and I appreciate you reaching out but in this case we are not able to honor Mrs. [redacted] request.Sincerely,[redacted] Foot Solutions Owner

I found this company online and when I called I spoke with Veronica. I was very grateful for the wealth of knowledge she took her time out to provide . I could tell she was apart of a great company and passionate about what she her job. She called a tech out to my home and they were really professional explained everything in detail. Very friendly and respectful even taking their shoes off before entering my home. They quickly fixed my problem and before I called them I researched prices for the service I needed and realized they were fairly priced. I will use this Airtronics of Florida again. Now here is a company that really cares and not all about the money.

It is unfortunate that today's public forums such as [redacted] and [redacted] have become forums for customers who have become unreasonably irate and literally become cyber bullies. I never made the comments like "I did not want to work on them anyway" or "tough luck kid".I have fully admitted my fault for not achieving my well intentioned completion time. I had many extenuating circumstances that caused this including a trunk show that was being held that Sat morn. I had Ms. [redacted] orthotics prepped and ready for the new topcovers. When I stepped into the store to make a recommendation on an upgrade to her previous covers, she demanded that I release the orthotics to her as she could not wait the five more minutes it would take to complete the job. I definitely warned her that they were prepped/glued for the topcovers which is when she demanded the bag.I still have the glued materials in my lab which await the orthotics so they may finished. It would be simple with my solvents to remove the plastic from the bag. I told her several times I would be happy to complete at no charge.

In the current case you will see at the bottom of the receipt that this is outside the bounds of my store policy for several reasons. My receipt clearly states exchange or store credit within 7 days in resellable condition and the product cannot be a modified for return. Since it is way beyond the 7 days and the product has been modified I cannot accept the product back for either store credit or exchange. We work hard at helping our customers and I appreciate you reaching out but in this case we are not able to honor Mrs. [redacted] request.Sincerely,[redacted] Foot Solutions Owner

When Ms. [redacted] came to my store she brought in a pair of custom orthotics which were issued by her podiatrist. As a board Certified Pedorthist, I am not supposed to make any changes to a prescription orthotics without the written consent of the Podiatrist. I told her she needed to get this...

authorization. One of my associates had previously performed a complete restoration of a pair of custom orthotics that Ms... [redacted] had purchased from another Foot Solutions. I again told her that she was asking me to violate my privileges as a CPED but she was insistent and I did reluctantly agree.Due to being extremely short-handed I did agree to have the orthotics done on Saturday. We were also hosting a special event on that Saturday and I did not expect Ms. [redacted] to be at the store when the doors opened, however, I should have had them done. The glue used by the lab that created the orthotics was extremely difficult to remove. I had the orthotics completely stripped and stepped out of my lab into the store to suggest a possible upgrade/improvement to her. At this point the orthotic shell were glued and ready for the multiple topcoats which were also ready to be applied. Ms. [redacted] angrily stated that she could not wait another second and that I need to hand over her orthotics at once. I told her they were ready for the top covers and had glue on them. She insisted on a bag. I am sure the plastic bag probably did stick to the shells but she would not let me finish. I was going to tell her that I would be glad to deliver them as Ms. [redacted] had to take 2 city busses to get to my store and due to the fact that I had not accomplished her job in as timely a matter as I intended, I was going to complete at no charge. Even though the bag would have adhered to the shells, my solvent would have taken care of that matter and I could have easily completed the task.Ms. [redacted] has been completely hostile to me and my business. She wrote a scathing review on [redacted] which is certainly her priviledge. I have left several phone calls on her voice mail in which I profusely apologized and offered to come, pick up the orthotics and deliver them at no charge. Even thoughI am not perfect and I failed to deliver on my word. I firmly believe that “the road to success is paved with mistakes well handled. I have offered to make her whole and complete several times and have not heard anything from her. [redacted], CPED and Owner

Hello,My name is [redacted] the owner of Foot Solutions at [redacted]. There are several issues to speak of with regards to Mrs. [redacted] complaint.First off we are independently owned franchises and our policies may differ from store to store. I am attaching a copy of...

the receipt which Mrs [redacted] signed and received which clearly states my store policy. In Mrs [redacted] case she purchased an over the counter insert on 1-6-14 and we ended up doing some modifications to the insert to help. She then called and wanted to return for her money back via a phone call about 1.5 to 2 months later. This is outside the bounds of my store policy for several reasons. My receipt clearly states exchange or store credit within 7 days in resellable condition. Since it is way beyond the 7 days and the product has been modified I cannot accept the product back for either store credit or exchange. We work hard at helping our customers and I appreciate you reaching out but in this case we are not able to honor Mrs. [redacted] request.Sincerely.[redacted], OwnerFoot Solutions

The reason for the longer time in getting back to them about their product is because we live in ND and I bought them in AZ while on Vacation.   He did the grinding on them and he said he would get them to work. Well they didn't!!!!!   I was told that there was a Foot solutions in ND,  but they have all closed.  I think I know why, they don't help there customers or stand behind there product.   I would return them for an in store credit,   that way we  both would get something for our money.   These just don't work,  so it is a waste of my $86.63.  Please consider in store credit.  Thanks.  I could look on line and order some thing from Kerry's store and have it shipped to ND.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Most of the response of this unfortunate matter from the store owner is outright lies and fabrication.  I fully stand by my original complaint that was submitted to the Revdex.com on the day of the final incident with this woman.  I also stand by my published comments available to the public and you will find many similar complaints specifically about this store owner and her bizarre, unprofessional behavior with other customers.I am a Registered Nurse with a Master's Degree and nearly 40 years of professional nursing experience.  Having done business with several Foot Solutions stores all across the country, all have readily agreed to recover orthotics made by podiatrists not affiliated with their stores and there has not been a problem of any kind for almost 10 years now.  Including at this Foot Solutions store in Scottsdale last year where they were recovered by an employee with no issues or concerns.  In any event, this store owner accepted the business on a Saturday and promised they would be ready for pickup two days later.  After five days with no communication, I had to call her on Thursday and was told the orthotics were "almost done" and she would have them ready by the end of business that day.  She guaranteed me they would be ready for me to pickup on Saturday morning.  When I arrived, I was kept waiting for 30 minutes with her employees telling me the orthotics were done and she was "just putting on finishing touches".  After half an hour, she came out and said nothing had been done on covering the orthotics yet and she had forgotten my original request for the type of cover desired.  At that time, I informed her that had lied to me multiple times during the past week and I was not interested in doing any further business with her.  I asked the store owner to give me the orthotics back and she brought them out to me with the old covers removed and the bare plastic forms in each hand.  At no time did she tell me they already had wet glue placed on them, either before or after I asked her to place them in a bag so I could carry them home on the bus.  She placed the orthotics in a plastic bag and sarcastically said to me as I was leaving the store "I did not want to work on them anyway" and "tough luck, kid".   I believe she spitefully and deliberately sabotaged my property with these expensive custom-made orthotics.  As I have notified you on two occasions, she has contacted me to offer her services recovering orthotics that she destroyed beyond repair and I have not returned her calls.  I have not been made whole and there has been no remedy thus far to my loss of $400+ orthotics that must now be replaced.  The only compromise that I can suggest at this time to save her money is ordering the replacement orthotics to come from a Foot Solutions store in Denver, CO that created a permanent model for new orthotics last summer.  That would save her the cost of paying for the creation of a brand new foot impression again now and she would just have to pay for a set of orthotics made from that pre-existing model.  There is no way I would allow this woman to personally do any work for me on orthotics nor would I buy any products of any kind from her store going forward.  There appears to be a well-documented and consistent pattern of unethical and inappropriate business practices by this woman with multiple customers.  The public deserves to be warned about what is happening at this store, although I had no previous cause for concern because I have successfully done business there before with other employees.  I have been a loyal Foot Solutions client and advocate across the country for almost a decade now and never once had a bad experience til now.  Thank you for your assistance in bringing this matter to a satisfactory close as soon as possible.

Regards,

I have not received my refund for a return. On 10-31-15, I made a purchase of $254.07 at Foot Solutions of Cary. I paid $160 in cash and the balance, $94.07, on my bank card. I decided I did not want them, so on 11-3-15, I returned them. The clerk,[redacted], said cash purchases ($160) are refunded by mail via check within 10 business days. It has now been 12 business days, so I called and spoke with[redacted]. She said she would have [redacted] (owner) cut the check. She could not explain why I have not been refunded, nor could she let me speak with [redacted]. I asked her to have [redacted] call me and she reluctantly took my number. According to Foot Solutions' return policy, I am overdue on my refund by 2 business days (and counting). Desired SettlementI would like to have my $160 back which was given to them in cash. I would also like an exceptional reason why Foot Solutions would dismiss their own refund policy. Business Response Contact Name and Title: [redacted]Contact Email: [redacted]The customer stated his problem correctly. He also called us today but I was out of the store. I returned his call later and informed him he was correct and that his refund check was mailed to him on 11/17/15. I apologized for our mistake and have corrected the issue. The customer has also posted negative reviews on several sites without even talking to me about the problem. Even though the customer is correct, we made a mistake, he is also a chronic complainer, i.e. complaining even though the issue has been solved.Consumer Response The business owner could leave out the name calling. I only wanted MY MONEY back.

Review: FOOT SOLUTIONS USE HIGH PRESSURE SALE PRACTICES AND PUSH MORE PRODUCTS ON COSTUMER. I WENT BACK TO FOOT SOLUTION AND TOLD THE SALE PERSON THAT THE STABILIZER MADE MY FOOT PROBLEM WORST. I WAS TOLD THAT THE COMPNAY DID NOT HAVE A BUYER REMORSE CLAUSE. I AM NOW UNDER THE CARE OF A ORTHOPEDIC DOCTOR. I PAID THIS COMPANY $406.44 FOR NOTHING. I WOULD LIKE TO BE REFUNDED FOR THE STABILIZER THAT DID NO GOOD FOR MY PROBLEM, (199.00) BUT MADE IT WORST. AND FOR THE COMPANY TO STOP PUSHING PRODUCTS THAT DO NOT HLEP, BUT MAKE THE PROBLEM WORST.Desired Settlement: I WANT A REFUND FOR THE STABILIZER. $199.00

Business

Response:

For more than a decade, Foot Solutions continues to be the world’s largest foot care franchise. The products and services provided are supported by medical application and testing and are recommended by medical professionals. Foot Solutions has helped millions of people successfully treat foot, knee, hip and back pain.

No medically based business can guarantee the outcome for a single product for a specific patient. We provide multiple options to address the patient’s needs, both medically and financially, and allow the patient to experience the difference so they can make an informed decision.

We are sorry to hear [redacted] is not satisfied with her selection of purchase. She will recall she was advised of various options and granted ample time (90 minutes) to walk in the footwear in our facility prior to her purchase. When she decided to return the item four weeks later, she was given multiple options to receive her full $199 value through exchange or upgrade, but she chose to keep the item. Foot Solutions has already special ordered and exchanged an item at our expense ($140 value) for [redacted] after she had worn the item for 2 weeks.

If [redacted] wishes, we will extend the offer to upgrade the item through the end of this month.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: Purchased arch supports spent $239, they caused problems with My toes rubbing inside of shoes. They said they would stretch My shoes for $10, this didn't work, Then the owner tells me its My fault, I said for rubbing My toes raw and its My fault? Said I needed to buy the right "Tires", shoes from them, and also the socks for $16 a pair, that would help with My new found toe problems. When I dropped the shoes off to be stretched they were trying to sell me a jar of $20 Lanolin for the toe inflammation their product caused, unreal? I did not appreciate their high pressure sales tactics.Desired Settlement: All toll I gave them around $250 of My money and the orthodox/insert they gave me is not helping, but hindering me. At the very least they could have said you know what, maybe we could try a lower profile insert, try this and see if that helps. [redacted] (OWNER) knew from the beginning I wanted to wear My own shoes and go that route, she fitted the shoes I had, the ones they later stretched, and was happy to take My money on the day I purchased the orthodox/insert and walked out of her business. I used Money from My health Care Spending account to make the purchase. I would like a refund but at the very least they should exchange the orthodox/insert for something that I could wear. I spent good money and didn't have problem doing it for a good product, I feel I was mislead and mistreated as a consumer.

Business

Response:

This client utilized Foot Solutions free consultation on 10/22/15 and returned again on 2/13/16. During both visits he was advised of a personalized treatment plan to address his clinical symptoms and accelerate healing. The treatment plan requires multiple components to provide optimal comfort and long term symptom relief. He will recall he was completely symptom free while he sampled the footwear we recommend. On 2/13/16, he decided to only purchase the items his [redacted] would cover rather than purchase the recommended solution. The client returned on 3/22/16 stating improvement in his initial symptoms however, he is getting a discomfort issue in shoes he did not purchase from Foot Solutions. The issue is a direct result of ill fitting shoes, evidenced in the fact that he states he does not get this issue in his work boots but he does in his sneakers. He was again advised to complete the Foot Solutions recommendation to alleviate his symptoms. Foot Solutions cannot be held responsible for issues created by products from another business. This client needs to go back to the business where he purchased the shoes that are giving him the issue or move forward and accept Foot Solutions recommendation of properly fitted footwear. Foot Solutions stands behind our initial recommendation and is more than happy to assist this client to achieve optimal comfort.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The fact is that my toe pain is so bad I had to discontinue use of their product totally, I did have troubles even with the boots I was wearing. [redacted] is totally making up her facts or she is confusing My situation with someone else's.The fact is I gave their product time to work and it did not work, it caused me more problems as now my toe is hurting even now that I have discontinued use of their product. They sold me a hard plastic insert for over $200 and just wanted to add more costs to the customer. I wore the same shoes/boots with other orthodox and never had a problem with My toes.Their product wasn't right for My foot as it raised it up and caused the toe condition I am having. She is only interested in making money as she knew I wasn't buying their shoe line, if she was interested in My problem, she would not have sold me them and put them in My shoes before I left. She would have said she couldn't help me if I didn't agree to her recommendations. Thanks, [redacted]