Foot Solutions

This client utilized Foot Solutions free consultation on 10/22/and returned again on 2/13/ During both visits he was advised of a personalized treatment plan to address his clinical symptoms and accelerate healing The treatment plan requires multiple components to provide optimal comfort and long term symptom relief He will recall he was completely symptom free while he sampled the footwear we recommend On 2/13/16, he decided to only purchase the items his [redacted] would cover rather than purchase the recommended solutionThe client returned on 3/22/stating improvement in his initial symptoms however, he is getting a discomfort issue in shoes he did not purchase from Foot Solutions The issue is a direct result of ill fitting shoes, evidenced in the fact that he states he does not get this issue in his work boots but he does in his sneakers He was again advised to complete the Foot Solutions recommendation to alleviate his symptoms Foot Solutions cannot be held responsible for issues created by products from another business This client needs to go back to the business where he purchased the shoes that are giving him the issue or move forward and accept Foot Solutions recommendation of properly fitted footwear Foot Solutions stands behind our initial recommendation and is more than happy to assist this client to achieve optimal comfort

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The fact is that my toe pain is so bad I had to discontinue use of their product totally, I did have troubles even with the boots I was wearing [redacted] is totally making up her facts or she is confusing My situation with someone else's.The fact is I gave their product time to work and it did not work, it caused me more problems as now my toe is hurting even now that I have discontinued use of their productThey sold me a hard plastic insert for over $ [redacted] and just wanted to add more costs to the customerI wore the same shoes/boots with other orthodox and never had a problem with My toesTheir product wasn't right for My foot as it raised it up and caused the toe condition I am havingShe is only interested in making money as she knew I wasn't buying their shoe line, if she was interested in My problem, she would not have sold me them and put them in My shoes before I leftShe would have said she couldn't help me if I didn't agree to her recommendationsThanks, [redacted]

When Ms [redacted] came to my store she brought in a pair of custom orthotics which were issued by her podiatristAs a board Certified Pedorthist, I am not supposed to make any changes to a prescription orthotics without the written consent of the PodiatristI told her she needed to get this authorizationOne of my associates had previously performed a complete restoration of a pair of custom orthotics that Ms [redacted] had purchased from another Foot SolutionsI again told her that she was asking me to violate my privileges as a CPED but she was insistent and I did reluctantly agree.Due to being extremely short-handed I did agree to have the orthotics done on SaturdayWe were also hosting a special event on that Saturday and I did not expect Ms [redacted] to be at the store when the doors opened, however, I should have had them doneThe glue used by the lab that created the orthotics was extremely difficult to removeI had the orthotics completely stripped and stepped out of my lab into the store to suggest a possible upgrade/improvement to herAt this point the orthotic shell were glued and ready for the multiple topcoats which were also ready to be appliedMs [redacted] angrily stated that she could not wait another second and that I need to hand over her orthotics at onceI told her they were ready for the top covers and had glue on themShe insisted on a bagI am sure the plastic bag probably did stick to the shells but she would not let me finishI was going to tell her that I would be glad to deliver them as Ms [redacted] had to take city busses to get to my store and due to the fact that I had not accomplished her job in as timely a matter as I intended, I was going to complete at no chargeEven though the bag would have adhered to the shells, my solvent would have taken care of that matter and I could have easily completed the task.Ms [redacted] has been completely hostile to me and my businessShe wrote a scathing review on [redacted] which is certainly her priviledgeI have left several phone calls on her voice mail in which I profusely apologized and offered to come, pick up the orthotics and deliver them at no chargeEven thoughI am not perfect and I failed to deliver on my wordI firmly believe that “the road to success is paved with mistakes well handledI have offered to make her whole and complete several times and have not heard anything from her [redacted] , CPED and Owner

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The fact is that my toe pain is so bad I had to discontinue use of their product totally, I did have troubles even with the boots I was wearing [redacted] is totally making up her facts or she is confusing My situation with someone else's.The fact is I gave their product time to work and it did not work, it caused me more problems as now my toe is hurting even now that I have discontinued use of their productThey sold me a hard plastic insert for over $and just wanted to add more costs to the customerI wore the same shoes/boots with other orthodox and never had a problem with My toes.Their product wasn't right for My foot as it raised it up and caused the toe condition I am havingShe is only interested in making money as she knew I wasn't buying their shoe line, if she was interested in My problem, she would not have sold me them and put them in My shoes before I leftShe would have said she couldn't help me if I didn't agree to her recommendationsThanks, [redacted]

On 3/25/client requested Foot Solutions services from the [redacted] for an ongoing ailmentA thorough Pedorthic Fitting was completed, as per client requestClient was advised of the optimal treatment plan to address her needs.? Rather, she opted to purchase conservative items Manufacturer guidelines were reviewed and are attached to the receipt.? On 4/1/2017, client returned stating that while the items she selected worked in some footwear, they don’t seem to work in all her footwear.? Presented with this information Foot Solutions offered to move the client to the originally advised optimal item, and provide her full credit for the items she selectedThe client kept her initial selectionWe will gladly offer this courtesy exchange for up to days beyond the original purchase date.? Store policy and healthcare regulations prohibits the return or dispensing of used items.?

On 3/25/client requested Foot Solutions services from the [redacted] for an ongoing ailmentA thorough Pedorthic Fitting was completed, as per client requestClient was advised of the optimal treatment plan to address her needs Rather, she opted to purchase conservative items Manufacturer guidelines were reviewed and are attached to the receipt On 4/1/2017, client returned stating that while the items she selected worked in some footwear, they don’t seem to work in all her footwear Presented with this information Foot Solutions offered to move the client to the originally advised optimal item, and provide her full credit for the items she selectedThe client kept her initial selectionWe will gladly offer this courtesy exchange for up to days beyond the original purchase date Store policy and healthcare regulations prohibits the return or dispensing of used items

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Thank you for providing the referenced complaintWe pride ourselves in our customer service and are happy with the opportunity to improve our relationship with a dissatisfied customer The customer initially came to us on June 1, with a prescription for custom orthotics through his physicianWe filled the prescription per the doctor's orders by casting the customer and sending the casts to the fabrication facilityWhen the orthotics arrived at our store, the customer was calledWhen the customer returned to our store, the orthotics were cut to fit into his shoesInstructions were provided for the breperiod which consists of the followingWear one hour the first day and add one hour everyday thereafter (e.gdayl wear hour, day wear hours, day wear hours, etc.)The customer may go slower if they are having problems adjusting to the orthoticsWritten instructions are usually providedCustomers are instructed to sec us if they cannot get to the point of wearing full time after going through the breperiod On June 29, 2015, the customer returned to our storeHe stated that the orthotics were not made correctly and that they were twisted (my words, not his)We did a quick test to verify the orthotics were sitting flat on the ground and were not twistedOur initial conclusion is that the lab had made them correctly and they were not "twisted" He also felt like he was walking on the outside of his feetThe sensation of walking on the outside is common with many foot orthotics during the breperiod We asked the customer how much he had worn themHe stated that he had worn them only one dayHe had worn them in the morning and had put them on again later in the dayWhen asked if he had limited his time to one hour the first day, he did not respondWe assumed that he had worn them longer than the one hour maximum for that day Based on the orthotic passing the flat test and that the breinstructions and period were not followed, we suggested that the customer start again with the recommended breperiodAt this point the customer was agitated and left our store We would be happy to continue to work with the patientWe ask that he go through the breperiod and come back and see us if he cannot get to the point of wearing them comfortably full timeWe also encouraged the patient to follow up with the physician to express any concerns he is havingIf the customer cannot get used to the orthotic, we would be happy to fabricate a different pair of supports (at no additional expense to the third party payer) if we feel that the original pair is not right for him Rex [redacted] , CPed Foot Solutions - Fort Wayne

For more than a decade, Foot Solutions continues to be the world’s largest foot care franchise The products and services provided are supported by medical application and testing and are recommended by medical professionals Foot Solutions has helped millions of people successfully treat foot, knee, hip and back pain No medically based business can guarantee the outcome for a single product for a specific patient We provide multiple options to address the patient’s needs, both medically and financially, and allow the patient to experience the difference so they can make an informed decision We are sorry to hear [redacted] is not satisfied with her selection of purchase She will recall she was advised of various options and granted ample time (minutes) to walk in the footwear in our facility prior to her purchase When she decided to return the item four weeks later, she was given multiple options to receive her full $value through exchange or upgrade, but she chose to keep the item Foot Solutions has already special ordered and exchanged an item at our expense ($value) for [redacted] after she had worn the item for weeks If [redacted] wishes, we will extend the offer to upgrade the item through the end of this month

I wanted to respond to your requests as quickly as possibleHere is what we have done: In response to a member complaint, CLC received today stating we continued to charge our member after a message was left to cancel the serviceWe at CLC Inchave a no questions asked refund policy and have immediately canceled the service and refunded our client the monthly fee's that were charged for the months after a message was left regarding the membershipWe have also left a message for our member with this information as wellWe will consider this complaint closed and resolved at this timePlease let me know if there is anything further we can provide to help in this situation [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Most of the response of this unfortunate matter from the store owner is outright lies and fabrication I fully stand by my original complaint that was submitted to the Revdex.com on the day of the final incident with this woman I also stand by my published comments available to the public and you will find many similar complaints specifically about this store owner and her bizarre, unprofessional behavior with other customers.I am a Registered Nurse with a Master's Degree and nearly years of professional nursing experience Having done business with several Foot Solutions stores all across the country, all have readily agreed to recover orthotics made by podiatrists not affiliated with their stores and there has not been a problem of any kind for almost years now Including at this Foot Solutions store in Scottsdale last year where they were recovered by an employee with no issues or concerns In any event, this store owner accepted the business on a Saturday and promised they would be ready for pickup two days later After five days with no communication, I had to call her on Thursday and was told the orthotics were "almost done" and she would have them ready by the end of business that day She guaranteed me they would be ready for me to pickup on Saturday morning When I arrived, I was kept waiting for minutes with her employees telling me the orthotics were done and she was "just putting on finishing touches" After half an hour, she came out and said nothing had been done on covering the orthotics yet and she had forgotten my original request for the type of cover desired At that time, I informed her that had lied to me multiple times during the past week and I was not interested in doing any further business with her I asked the store owner to give me the orthotics back and she brought them out to me with the old covers removed and the bare plastic forms in each hand At no time did she tell me they already had wet glue placed on them, either before or after I asked her to place them in a bag so I could carry them home on the bus She placed the orthotics in a plastic bag and sarcastically said to me as I was leaving the store "I did not want to work on them anyway" and "tough luck, kid" I believe she spitefully and deliberately sabotaged my property with these expensive custom-made orthotics As I have notified you on two occasions, she has contacted me to offer her services recovering orthotics that she destroyed beyond repair and I have not returned her calls I have not been made whole and there has been no remedy thus far to my loss of $400+ orthotics that must now be replaced The only compromise that I can suggest at this time to save her money is ordering the replacement orthotics to come from a Foot Solutions store in Denver, CO that created a permanent model for new orthotics last summer That would save her the cost of paying for the creation of a brand new foot impression again now and she would just have to pay for a set of orthotics made from that pre-existing model There is no way I would allow this woman to personally do any work for me on orthotics nor would I buy any products of any kind from her store going forward There appears to be a well-documented and consistent pattern of unethical and inappropriate business practices by this woman with multiple customers The public deserves to be warned about what is happening at this store, although I had no previous cause for concern because I have successfully done business there before with other employees I have been a loyal Foot Solutions client and advocate across the country for almost a decade now and never once had a bad experience til now Thank you for your assistance in bringing this matter to a satisfactory close as soon as possible Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***
The fact is that my toe pain is so bad I had to discontinue use of their product totally, I did have troubles even with the boots I was wearing*** *** is totally making up her facts or she is confusing My situation with someone else's.The fact is I gave their product time to work and it did not work, it caused me more problems as now my toe is hurting even now that I have discontinued use of their productThey sold me a hard plastic insert for over $*** and just wanted to add more costs to the customerI wore the same shoes/boots with other orthodox and never had a problem with My toesTheir product wasn't right for My foot as it raised it up and caused the toe condition I am havingShe is only interested in making money as she knew I wasn't buying their shoe line, if she was interested in My problem, she would not have sold me them and put them in My shoes before I leftShe would have said she couldn't help me if I didn't agree to her recommendationsThanks, *** ***

This client utilized Foot Solutions free consultation on 10/22/and returned again on 2/13/ During both visits he
was advised of a personalized treatment plan to address his clinical symptoms and accelerate healing The treatment plan requires multiple components to provide optimal comfort and long term symptom relief He will recall he was completely symptom free while he sampled the footwear we recommend On 2/13/16, he decided to only purchase the items his *** *** *** would cover rather than purchase the recommended solution
The client returned on 3/22/stating improvement in his initial symptoms however, he is getting a discomfort issue in shoes he did not purchase from Foot Solutions The issue is a direct result of ill fitting shoes, evidenced in the fact that he states he does not get this issue in his work boots but he does in his sneakers He was again advised to complete the Foot Solutions recommendation to alleviate his symptoms Foot Solutions cannot be held responsible for issues created by products from another business This client needs to go back to the business where he purchased the shoes that are giving him the issue or move forward and accept Foot Solutions recommendation of properly fitted footwear Foot Solutions stands behind our initial recommendation and is more than happy to assist this client to achieve optimal comfort

It is unfortunate that today's public forums such as ***, *** and *** have become forums for customers who have become unreasonably irate and literally become cyber bulliesI never made the comments like "I did not want to work on them anyway" or "tough luck kid".I have fully admitted my fault for not achieving my well intentioned completion timeI had many extenuating circumstances that caused this including a trunk show that was being held that Sat mornI had Ms*** orthotics prepped and ready for the new topcoversWhen I stepped into the store to make a recommendation on an upgrade to her previous covers, she demanded that I release the orthotics to her as she could not wait the five more minutes it would take to complete the jobI definitely warned her that they were prepped/glued for the topcovers which is when she demanded the bag.I still have the glued materials in my lab which await the orthotics so they may finishedIt would be simple with my solvents to remove the plastic from the bagI told her several times I would be happy to complete at no charge

On 3/25/client requested Foot Solutions services from the *** for an ongoing ailmentA thorough Pedorthic Fitting was completed, as per client requestClient was advised of the optimal treatment plan to address her needs.? Rather, she opted to purchase conservative items
Manufacturer guidelines were reviewed and are attached to the receipt.? On 4/1/2017, client returned stating that while the items she selected worked in some footwear, they don’t seem to work in all her footwear.? Presented with this information Foot Solutions offered to move the client to the originally advised optimal item, and provide her full credit for the items she selectedThe client kept her initial selectionWe will gladly offer this courtesy exchange for up to days beyond the original purchase date.? Store policy and healthcare regulations prohibits the return or dispensing of used items.?

This client utilized Foot Solutions free consultation on 10/22/and returned again on 2/13/? During both visits he was advised of a personalized treatment plan to address his clinical symptoms and accelerate healing? The treatment plan requires multiple components to provide optimal
comfort and long term symptom relief? He will recall he was completely symptom free while he sampled the footwear we recommend? ? On 2/13/16, he decided to only purchase the items his [redacted] would cover rather than purchase the recommended solutionThe client returned on 3/22/stating improvement in his initial symptoms however, he is getting a discomfort issue in shoes he did not purchase from Foot Solutions? The issue is a direct result of ill fitting shoes, evidenced in the fact that he states he does not get this issue in his work boots but he does in his sneakers? He was again advised to complete the Foot Solutions recommendation to alleviate his symptoms? Foot Solutions cannot be held responsible for issues created by products from another business? This client needs to go back to the business where he purchased the shoes that are giving him the issue or move forward and accept Foot Solutions recommendation of properly fitted footwear? Foot Solutions stands behind our initial recommendation and is more than happy to assist this client to achieve optimal comfort

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
The fact is that my toe pain is so bad I had to discontinue use of their product totally, I did have troubles even with the boots I was wearing. [redacted] is totally making up her facts or she is confusing My situation with someone else's.The fact is I gave their product time to work and it did not work, it caused me more problems as now my toe is hurting even now that I have discontinued use of their product. They sold me a hard plastic insert for over $[redacted] and just wanted to add more costs to the customer. I wore the same shoes/boots with other orthodox and never had a problem with My toes. Their product wasn't right for My foot as it raised it up and caused the toe condition I am having. She is only interested in making money as she knew I wasn't buying their shoe line, if she was interested in My problem, she would not have sold me them and put them in My shoes before I left. She would have said she couldn't help me if I didn't agree to her recommendations. Thanks, [redacted]

On 3/25/2017 client requested Foot Solutions services from the [redacted] for an ongoing ailment. A thorough Pedorthic Fitting was completed, as per client request. Client was advised of the optimal treatment plan to address her needs.  Rather, she opted to purchase conservative items....

Manufacturer guidelines were reviewed and are attached to the receipt.  On 4/1/2017, client returned stating that while the items she selected worked in some footwear, they don’t seem to work in all her footwear.  Presented with this information Foot Solutions offered to move the client to the originally advised optimal item, and provide her full credit for the items she selected. The client kept her initial selection. We will gladly offer this courtesy exchange for up to 30 days beyond the original purchase date.  Store policy and healthcare regulations prohibits the return or dispensing of used items.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Purchased my first pair of orthotics at age 37 and they immediately corrected my gait! I have high-arches and supinate when walking, making my stride appear somewhat duck like.

The husband and wife team, Julio and Lizzie at Foot Solutions in Boynton Beach, FL were great! I brought in one pair of running shoes and one pair of dress shoes as advised. Lizzie watched me walk in both pairs of shoes, looked at my bare feet, took the insoles out of my shoes and showed me my options. Once I'd selected the type of orthotics I wanted, and a surface fabric, she took foam impressions of each of my feet. Three weeks later, my custom orthotics arrived from the lab in Atlanta and were ready to be fitted. Lizzie compared them to the insoles of both pairs of shoes, decided they didn't need trimming to fit and had me try them on. I walked around with them and noticed the pressure on the front inside of my arch was uncomfortable. At this point she got her husband, Julio from the rear stock room and had him look at my custom orthotics and the inside of my dress shoes. He decided that the inside of my shoes wasn't a flat surface and the custom orthotics needed to be slightly trimmed and shaved underneath to better fit within my shoes. He was careful to do this without altering the custom-fitted curve of the orthotics. Once complete, I tried my freshly shaped orthotics on in each pair of shoes and was pleasantly the surprised. Almost all of the discomfort was gone and I could quickly walk with a near perfect gait. The service was great, both Lizzie and Julio were knowledgeable and friendly. They took the time to get the job done right and make certain that I was happy.

I have walked and run many miles in my new orthotics during the past 12 days and have felt and seen my muscles realign to my new gait. Muscle growth is always somewhat uncomfortable, but fixing your posture and gait will save you health problems in the future. I thoroughly recommend custom orthotics from Foot Solutions of Boynton Beach!

This client utilized Foot Solutions free consultation on 10/22/15 and returned again on 2/13/16.  During both visits he was advised of a personalized treatment plan to address his clinical symptoms and accelerate healing.  The treatment plan requires multiple components to provide optimal...

comfort and long term symptom relief.  He will recall he was completely symptom free while he sampled the footwear we recommend.   On 2/13/16, he decided to only purchase the items his [redacted] would cover rather than purchase the recommended solution. The client returned on 3/22/16 stating improvement in his initial symptoms however, he is getting a discomfort issue in shoes he did not purchase from Foot Solutions.  The issue is a direct result of ill fitting shoes, evidenced in the fact that he states he does not get this issue in his work boots but he does in his sneakers.  He was again advised to complete the Foot Solutions recommendation to alleviate his symptoms.  Foot Solutions cannot be held responsible for issues created by products from another business.  This client needs to go back to the business where he purchased the shoes that are giving him the issue or move forward and accept Foot Solutions recommendation of properly fitted footwear.  Foot Solutions stands behind our initial recommendation and is more than happy to assist this client to achieve optimal comfort.