FlyCleaners

Revdex.com:At this time, my complaint, ID [redacted] regarding FlyCleaners has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

This is one of the worse Cleaners I have ever been too. I came in to have a hundred dollar pair of black jeans restitched and upon returning to the store a couple of hours later, the attendants told me that my jeans where missing and there was nothing they could do but call me the next day. Well its been two days and I have yet to hear from anyone regarding my missing items. The employees went as far as to try to blame for them misplacing my items. If you enjoy your personal garments please hesitate when visiting this location.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They say that they have mailed a check (this would be the second time), but I have no idea exactly when and to where they have mailed it. I am sick of being given the run-around, and I will not consider this matter resolved until I have received my reimbursement. 
 I'm done wasting my time emailing them asking about the check. This has been a nightmare for me.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On the evening of [redacted], customer contacted FC Support asking for an update on her delayed wash and fold order. Customer’s order was unable to be found at the cleaning facility. That evening, Support responded asking for a description of the items in the customer’s order. Initially, customer provided...

the weight of the order, and on the morning of 4/4, customer called Support giving an itemized description. In accordance with FlyCleaners’ search policy, FC Support searched for the bag and for its contents, and explained the rate of compensation to the customer, in the event the order could not be found. On the afternoon of [redacted], FC Support offered customer compensation for missing laundry, in the form of an e-gift card. This compensation was double the amount that out policy allows. This customer has also accepted the e-gift card closing the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Order #[redacted] was picked up from the customer on November *, 2014 at 7:35 pm. According to the turnaround time put in place by FlyCleaners this Dry Cleaning order should have been ready for delivery...

on November *, 2014. This Customer wrote into FlyCleaners Customer Support on November *, 2014 at 10:09 PM about an ETA for this order. The customer received a response stating an ETA for that evening. The response also asked him to send us a note back if the order notification was not received. The Customer wrote on November *, 2014 at 1:39 PM asking for an update. FlyCleaners Support responded to on November *, 2014 at 10:56 am stating that he should have gotten a notification and asking him to provide a description of his items. FlyCleaners Support issued a refund. Customer responded less than a half hour with a description and asking for more than a refund. Customer next email took place on November **. 2014 at 5:48 pm this email discussed how h e spoke to at FlyCleaners over the phone and the action he was next taking. The Customer received a response from FlyCleaners support November **, 2014 at 8:42 pm the support member apologized for the delayed response and laid the steps that are going to be taken as well as offer the customer another phone call for tomorrow. The customer emailed next on November **, 2014 at 10:24 am Stating he need his clothes back by mid-day the following day. The next email from this customer was received on the following day November **, 2014 at 11:38 am informing us that his complaint with the Revdex.com was filed. As a response from FlyCleaners Support the customer received a phone call and was explained in detail about our company’s two week policy for missing items/orders. On November **, 2014 at 10:32 am FlyCleaners support contacted this customer to inform him his items have been located. Ten minutes at 10:41 am the customer explained he didn’t know details about this item and asked if we could please send a picture to confirm. At 11:03 am that same day FlyCleaners support sent two pictures for the customer t confirm. Within minutes at 11:11 am the customer wrote in saying that the items found were his. FlyCleaners support responded at 11:27 am to inform the customer that he could have his clothes delivered any time after 5 PM that evening. At 11:44 am the customer said he was still away on business and asked if we could deliver it to his home in Westchester. FlyCleaners support responded at 5:35 pm and letting the customer know that they were unable to deliver to Westchester but they would hold his order safely until he returned the customer responded at 5:55 pm thanking us and informing us the he was charged $4.00 on his account. We responded on November **, 2014 at 8:20 pm there was a mis-calculation and the customer was refunded the proper amount. We at FlyCleaners are thankful we were able to recover this customers items and get them home to him safely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I do note, however, that it took a public review ([redacted]), a tweet,...

and this complaint to have the business respond.  
Sincerely,
[redacted]

A check was mailed, in the amount previously discussed and agreed upon on 10/**. Check#[redacted] was sent by [redacted] regular mail to the address on file - and verified with the customer - [redacted]. If the customer has not received the check, she may need to contact her local post office.

FlyCleaners lost my clothes for weeks one time. They also always would include others' items in my clothes when they brought them back and would have to send someone out to retrieve them. Their compensation policy for lost items was unacceptable.
They were regularly very late from the scheduled delivery time.
The app crashed all the time, keeping not us from being able to schedule pick-up or delivery.
They prioritized growth over customer experience and failed at their business.

I am emailing regarding Fly Cleaners laundry service. I recently had a kidney transplant on 12/** at NYC Presbyterian. I sent my blankets (6 of them) to be cleaned via Fly Cleaners App on 12/* to prep for my surgery. On 12/* I received the laundry back but when I opened it, the clean laundry wasn't mine. I called, opened a lost item ticket and returned the goods to Fly Cleaners. Their email communication was great until I reached the [redacted] day (of which they said after 10 days with no items found they reimburse you). I emailed them 12/** and asked for an update and also a reimbursement for the charge of $31.99 for the lost items. I emailed again on 12/** with no response from them. On 12/** I called customer support and was told they will refund the 31.99 but there was no weight of my laundry and a manager would call me back the same day. 2 days passed and still no call or email so I emailed very upset on 12/**, again no response. I called again customer support 12/** and a [redacted] said that there was no weight of my bag. I went off and said how did you initially charge me $31.99 if you didn't have a weight and price is based off weight. She apologized again and said she looked at the wrong ticket and a manager would have to call me back after the New Year and they only reimburse $7.50 per pound. I expressed my frustration and she said she was sorry but nothing she can do. As soon as we hung up, is when I received an email response explaining the reimbursement policy etc.
I am beyond frustrated with Fly Cleaners and it is terrible businesses are allowed to get away with things like this. Maybe they feel that through all the business bureaucracy they hope customers will forget about it because of failed attempts. I am new to NYC, sent ALL of my blankets for the winter to be cleaned before my surgery and in turn the lack of respect to follow their own 10 day policy is quite upsetting. I now 8 days after the 10 day search period, I was explained their reimbursement policy but I would like to submit to ask for the full max reimbursement of $500. Their online reviews are terrible and it seems they lose items more often than not (I guess we should read reviews before using the service).

Revdex.com:At this time, my complaint, ID [redacted] regarding FlyCleaners has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by FlyCleaners regarding complaint ID [redacted], Yesterday (07-**-15), they gave me a 
face="verdana" size="2">gift card and one for my girlfriend to compensate us for our losses. Though it took way longer then it should've, we are glad that finally something has been done. We are satisfied and appreciate all of your help.Sincerely,[redacted]
Yesterday (07-**-15), they gave me a gift card and one for my girlfriend to compensate us for our losses. Though it took way longer then it should've, we are glad that finally something has been done. We are satisfied and appreciate all of your help.Sincerely,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, [redacted],
Your gift cards were sent at 4:30 pm on May [redacted]. I will have the resent right away so that they are at the top of your inbox. Please also check you spam folder as they may have been filtered through there.
My best,Caitlin
Manger of Customer Experience

Revdex.com:At this time, my complaint, ID [redacted] regarding FlyCleaners has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by FlyCleaners regarding complaint ID [redacted], however my complaint has NOT been resolved because:
10pt;" class="MsoNormal">My items were finally found after 2 months. However, in that time, I was told that I was receiving a gift card to replace the items within 3 days, but then I received no follow-up information for weeks. I finally went ahead and purchased replacement clothing because I could not wait any longer. After numerous emails I sent and was not responded to, I suddenly received an email stating they found my clothing. The images they sent me showed that my clothing is stained. I do not consider this resolved, as I am still out hundreds of dollars to replace the items.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
The business in reference to complaint ID [redacted], reached out to me and offered a resolution to my dispute, and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, my complaint, ID [redacted] regarding FlyCleaners has been resolved. They finally gave me the reimbursement I needed.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding FlyCleaners has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding FlyCleaners has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Review: Fly Cleaners is a company/app that claims to provide pickup and delivery laundry services. They did pick-up my laundry, however what they delivered back to me a couple of days later was somebody else's clothes. My laundry cannot be found. After emailing their almost completely unresponsive support team (they don't provide phone support) - it seems like they may be trying to find my laundry, but they've given no guarantees or promises, and are doing nothing in the least to solve the problem that they lost over $1000 worth of my clothes. They have done this to many other people it seems if you check their [redacted] reviews and reviews on other social platforms.

Fly Cleaners are not a business to be trusted and are being wildly irresponsible with their customers' personal items.Desired Settlement: I would like to be paid for the clothes of mine that they lost. They took property out of my home and completely misplaced it or gave it to someone else. They are next to thieves. What they did is terrible and wrong, and has now put me in such a financial bind. It saddens me that this company feels no remorse when behaving in this manner. My clothes in that laundry cost all together upwards of $1200 and I would like to receive at least that much in compensation for my lost property, most of which I'll never be able to purchase again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,