FlyCleaners

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID *** regarding FlyCleaners has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

The customer was correct in that the $reimbursement was not processed when initially offeredWe corrected that mistake and sent them the Giftly e-card for $on 5/** Since then, we have not heard from the customer in regards to this order, so believe they have received this offer

Apologies for the delay in responding to this complaintWe picked up the order from the customer on the evening of Jan, *** and returned the order the afternoon of the ***We did miss our promise to have the bag back the next day and in the end were one day late. On 1/**/2017, the customer
placed an order for wash and fold service via our FlyCleaners app and requested that we pick up that same day and deliver it back the following day 1/**/Unfortunately, after pickup, the barcode fell off and we missed the drop that day delaying the bag by one day returning the bag to the customer in the afternoon of 1/**/These types of issues are rare and the customer contacted us numerous time in a hr period with which we have several responses in addition to having spoke with the customer on the phoneIt seems there was confusions as to whether the first time order credit was applied as well and indeed it was. After speaking with our support team an additional credit of 50% of the order was applied to the customers account. Over the last years, FlyCleaners has processed 325,orders in New York City and though most of our orders and customers are extremely happy, we are not yet perfect, even though we try to improve every dayWe're happy we could resolve this issue for the customer. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** *** *** *** ** ** *** *** Never showed to what? I had to hound them to schedule a pickup for my shirtI told them the shirt would be with my doormanI never received confirmation that they picked up the shirt, and nobody reached out to me if there was a problemAfter days of hearing nothing I had to reach out to them to ask if this was being resolvedWhen you damage a customer's property it is not their job to chase you at every step of the way to get the situation fixedOnly after I filed a complaint with the Revdex.com did the company refund the dry cleaning chargeI was also never compensated for the damaged shirt, which I was told would be emailed to me in the form of a $Giftly gift certificate within 3-business daysThis was on May ***I will now have to chase after them for that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer had orders with us, without issueOn her final order, she had stated that she was missing a handful of leggings from her bag We spent weeks searching for these items with our vendors, as well as with our Lost and Found team, but did not turn up anything On May ***, we asked for links of the items she mentioned, so that our payment team could evaluate her compensation Since this order was using our Wash and Fold service, there is no inventory done at any point on our end, so we have no knowledge of what is actually in a customers laundry bagFor this reason, compensation for missing wash and fold items is times the amount of the weight of the item, so customers will get $per lb back to them Customers do not get a reimbursement for the cost of their items The customer was missing multiple pairs of leggings, which would not have weighed more than lbs After speaking with the customer and taking in to consideration the fact that she uses these items for work, we not only gave her the entire weight of her bag back (lbs), but we also felt that our usual times was still not enough, so we doubled itNo further compensation will be offered for this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I do note, however, that it took a public review (***), a tweet, and this complaint to have
the business respond
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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On the evening of 3/**, customer emailed FC Support indicating that the driver didn’t have customer’s laundry order present for a deliveryThat evening, FC Support asked customer for a description of the items in the order, and customer provided general descriptions of the items.In accordance
with FlyCleaners’ search policy, FC Support initiated a search for the order and for its contentsOn 3/**, a bag with the serial number matching customer’s laundry bag was found, and made available for deliveryOn the afternoon of 4/*, customer notified FC Support that the bag had the wrong contents, and search for the correct items was resumedFC retrieved incorrect items from customer and, on the evening of 4/**, offered customer compensation for lost laundry in accordance with FlyCleaners’ compensation policy, in the form of an E-gift card and a refund for the cleaning.On the afternoon of 4/**jkt66rf, FC Support found what was believed to be customer’s correct order, and that evening sent customer photos to confirmCustomer confirmed these were the correct items, and FC delivered these items to customer on the evening of 4/** this resulted in the claim now being closed

I have never had so many consecutive awful experiences with with a service The laundry is never ready when promisedThey cancel deliveries without telling you and you get a new notice to schedule a delivery when you've actually already been sitting at home the last hours waiting for them They consistently damage or lose clothesIt's always a fight to get reimbursed for clothes and they give you back a very small percentage and only if you have proof of the original price
Definitely don't send your stuff to the "damage specialist" because you'll never see it again I haven't had sheets for a over a week bc they sent my whites back to me with navy stains (I pay extra for whites to be separate and with bleach) Instead of just rewashing them they've kept them...they assure me every day that they'll schedule a delivery for that night...and it's been days! I'm so tired of calling them and emailing them and getting promises to get my own stuff back then having to call again! I've never been so irate DO NOT USE THIS SERVICECan't be trusted, bad laundry service, and worse customer service!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business did not respondThey submitted the same response that is entirely unacceptable and prompted me to file a claim with Revdex.comI expect receive the full amount of the lost itemsWhat Fly Cleaners has offered is now less than their original offer when I made contact via phone, which as 50% of full retail, or $I am entitled to fair compensation for items that were lost through no fault of my ownThis has now been an ongoing issue for days
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This case did take us longer than the usual days to find their missing pieces of clothingHowever, on May ***, we found their missing hang dry and sent it back to the customer as soon as we couldI can confirm that the delivery of the missing items was completed on 5/** and we have not heard
anything else from the customer since

*** *** contacted FlyCleaners stating he was unable to scheduled a deliveryAfter reviewing his case and it seems a glitch has caused his order to be untraceableAt this time FlyCleaners will value the word of the customer and submit full compensationBen will receive two e-gift cards via
Giftly that are instantly redeemable and can be used anywhere as cashThey will both be $Totaling the full value amount rounded to the dollar stated by Ben ($ 598)Ben will also have this exact message sent to him through our Customer service platform and will receive the Gifty by EOD May **,

At this time, I have been contacted directly by FlyCleaners regarding complaint ID ***, however my complaint has NOT been resolved because:
I am still waiting on the return of my found clothing, and on the gift card I was offered as compensation for having already replaced my wardrobe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This company says it is a dry cleaning and laundry service I hope other people more articulate than me try this and let the public know about the service they provide I have literally had my dry cleaning lost three times with this company, had our hang dry laundry lost twice and have had my dry cleaning delivered way past the promised delivery date at least five times My year old niece could run a better business than this

Revdex.com:At this time, my complaint, ID *** regarding FlyCleaners has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Hello, ***,Your gift cards were sent at 4:pm on May ***I will have the resent right away so that they are at the top of your inboxPlease also check you spam folder as they may have been filtered through there.My best,CaitlinManger of Customer Experience

We received notification on the *** stating there was an item damaged which was several days beyond our policy to report errorsWe responded the same day and were in contact with the customer until there was a scheduled pick up of the damaged item and the customer never showed then finally wrote
us days laterWe did in fact refund the csutomer and compensate the customer for the item on May ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding FlyCleaners has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***