FloSports Inc.

This account has been canceled and credited back

On FloTrack, we offer a monthly subscription billed at $19.99 a month and a yearly subscription billed at $149.99 a annually. Both subscription are auto-renewing unless canceled before their renewal date. The customer [redacted], created a monthly subscription on April 27th 2016 and...

failed to cancel their subscription per terms and conditions. We offer 3 ways to cancel a subscription. A customer can cancel their subscription in their account settings or contact us via email or phone. If a customer cancels in their account settings, an automatic email is emailed to the customer letting them know, their subscription with us has been canceled. The first point of contact from the [redacted] was on December 31st. 2016. We let the customer know that their subscription with has has not been cancel prior to the first point of contact when we canceled their subscription for them. We asked for a screenshot of the cancellation email the customer would have received if they canceled their subscription in their account settings for verification that they canceled their subscription with us. The customer could not provide us with a cancellation email that they cancel their subscription themselves. FloSports based an account active when a subscription is created until when then subscription is canceled with us.

Complaint: [redacted]
I am rejecting this response because:That is a lie. The website said “2 day pass”.  I am not the only one that has complained about this company.  It is my hope that this company dissolves due to poor business practices and  unethical behavior. Thank you for your efforts in bringing light to their wrongdoings. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I received no appropriate response from the company on my first complaint, it was ignored until I contacted the Revdex.com weeks later. The claim of no contact is false as I made a phone call and an email complaint. This lack customer service is unacceptable and therefore I do not wish to pay for a service I did not receive any support for. 
Regards,
[redacted]

I currently do not see a paid for the email [redacted] on our website did you purchase this through Apple tv or Roku.

Complaint: [redacted]
I am rejecting this response because:I did cancel. Of course they are saying I didn't - because they made a ton of money from claiming I didn't. I cancelled immediately after subscribing which is maybe why it didn't process correctly? Further, if I subscribed without canceling, I should've been getting some sort of subscription email from them which I never got. I never got a single monthly bill or any emails about being a Pro Member. If I really were in their system still subscribed, I should've been getting frequent emails. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i was FINALLY contacted back by them after I let them know I was filing this complaint. They never cancelled my account as claimed (July 3 apparently) and I KEPT GETTING BILLED - 3 months at 39.99 per mo is $120!!! I was told when I finally got the call that my account was cancelled July 3 with some cockamamie story that the billing cycle was missed and I will see it on my next bill. I have not gotten credit yet, other than the dispute I filed with my credit card company. This co does not have the faintest idea what is going on yet they keep billing you - And they lie about their customers!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I referred to in my previous response, I showed proof that their misleading monthly/annual price on their sign up screen is confusing and not acceptable. I will acknowledge that the issue is resolved when they fix the pricing listing on their website.
Regards,
[redacted]

During our live stream on July 22nd, we did not experience issues with our live streaming going down or losing connection. Users, that experienced problems during out live reached out to us and we were able to help troubleshoot and assist to resolve any issues or problems they have experienced...

during our live stream. The customer signed up for a yearly subscription when they meant to sign up for a monthly subscription with us. We agreed to refund the customer the remaining amount of $100.01 and charge them a monthly subscription billed at $49.99 monthly. If there had been issues with our live stream affecting our customer from viewing our live stream, we be more than happy to compensate our users accordingly. Since we did not experience any issues during our live stream, we are unable to issue a credit back of the monthly subscription charge.

Since you signed up through Roku you will need to cancel through Roku.

Complaint ID: [redacted] The charges on Mr. [redacted]'s account are from 2014 when our business used a different payment system. Therefore, we do not have access to the charges that far back. We are not able to produce receipts from our system for transactions before January 2014. Nor can we verify...

payments in from before that time, so we are not legally permitted to generate a receipt for the customer. If we were able to locate the charges we would not authorize refunds due to the fact that it states in our Terms of Service Agreement, "You may cancel at any time by going to the cancel settings under your account management. Upon cancellation, a refund will only be issued if requested within 30 days of canceling only on yearly subscription." Mr. [redacted] did not contact our business about any cancellation or refunds until April 11, 2015. We responded in less than 24 hours requested any possible information that would link us to the charges and look into his situation. After many attempts of trying to locate, we could not find his account therefore assuming they are linked to our old payment system, not allowing us any access to them. Yet, as previously stated, he would not be refunded due to the fact that is has taken Mr. [redacted] considerably longer than 30 days to contact us about the matter. Thank you for your time and consideration of our part in this dilemma. Sincerely, FloSports Support

Sorry about this issue, I have refunded the account.  the issue was that there were two duplicate accounts in our system.
 
Please let me know is there is anything else I can do for you!
 
[redacted]...

Premium Services  |  p. [redacted]FloSports, The Authority on Diehard Sports

Complaint: [redacted]
I am rejecting this response because:It says I have access until July 30. I could not access my account on July 30. I had terrible performance up to that point. I did not get the service that I paid for. An apology for poor performance one time is acceptable. A lone apology for nothing but continued poor performances is the reason why this complaint is in place. I will reach out to DCI about this event.
Regards,
[redacted]

When the customer contacted on Nov. 12th, we took at look there account under their email of [redacted] and we let the customer know that their account under their email of [redacted] was an active paid account. An active paid account gives our customer the ability to view...

our live stream events and other paid content. We did not see any technical issues with their account that would prevent them from logging in and viewing our live stream events. A customer would receive a message saying "Pay Now" if they are logging into an account that is not paid or their card paid has failed. The customer also created an under the email of [redacted]. That account is not an active paid account. When the customer was logging into their account and were receiving a message saying "Pay Now," they were logging into their wrong account. We responded back letting the customer know that their active paid account is under the email of [redacted]. To view our live stream event, the customer had to sign into their account under their email of [redacted] not [redacted].

On FloMarching, part of our FloSports Network, we only offer a monthly subscription and a yearly subscription. Both subscription are auto-renewing unless canceled before its renewal date. We do not offer a pay per view option or a one-time option. The customer [redacted]'s husband [redacted],...

email of [redacted], created a monthly subscription and failed to cancel their subscription before its renewal date per our terms and conditions. With an account activity, we base an account activity on when a subscription is created with us until a subscription has canceled. The first point of contact we received from the customer was on Nov. 25th after their renewal date.

On FloMarching, we offer a monthly subscription billed at $49.99 monthly and a yearly subscription billed at $150.00 annually which averages out to $12.50 a month. When the customer, [redacted] contacted us on Aug. 14th, it was after our live stream event that took place on Aug. 12th...

letting us know that they signed up for a yearly subscription when they wanted a monthly subscription. Based on their request, we changed their subscription from a yearly subscription to a monthly subscription and refunded the remaining amount per our terms and conditions. The monthly subscription is billed at $49.99 monthly not $12.50.

The customer first contacted us on June 14th via phone asking for there subscription to be canceled. When we asked for their account information, the customer only asked us to cancel their subscription under the email [redacted] We explained that a subscription with us is...

auto-renewing unless canceled before its renewal date per Terms and Conditions. We canceled their subscription under the email of [redacted] based on their request and also emailed them a cancellation email. The second point of contact was on July 5th when the customers mother contacted us about charges they were seeing. Our representative was able to find a second account under the email of [redacted] and canceled this subscription based on their request. We let the customer's mother know that, we were unable to issue a credit back because the subscription under the email of [redacted] was not canceled before its renewal date. We also emailed the customer mother a cancellation email letting her know that both accounts under the email of [redacted] and [redacted] are canceled to ensure no further charges. Since the customer created two accounts under two different emails, one on Jan. 15th under the email of [redacted] and one on Feb. 11th under the email of [redacted] and failed to cancel both account before their renewal date, we are unable to issue a credit back to their account per our Terms and Conditions.

The account under email [redacted] has been canceled and granted a full refund for the event on 2/19/17.

I wanted to follow up on my previous email to you. We want to get this issue resolved so it will get cleared away with the Revdex.com. Please advise what else we can try to do as Mr. [redacted] will not respond to our emails regarding issuing him a $20 check for the double charge. Thank you

Thank you for sending this customer complaint. We will not solicit this customer in any way will do our best to resolve this dispute. Please let me know if any additional information is needed.Thank you.Also [redacted] for your records I need you to know that this customer never unsubscribed from...

our e-mail list. We were sending him info on event schedules and how to maximize his subscription. I just had him removed from our e-mail list so it does not appear that we are soliciting this customer in any way.Thanks.[redacted]