Flatline Towing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My answer is why didn't Advanced Transmission try to fix the transmission himself being a transmission shop instead of sending it to the dealership. He told the manager to take it off the lift. I can't fix it. Bring it to someone else.
Regards,
[redacted]

In response to the complaint we’ve contacted our customer Mrs. [redacted] [redacted] and provided her with the order records. She is new management and the records were provided to previous management. We hope this provides satisfactory to the complaint and that this is resolved. Thank...

you,  [redacted]Accounts ReceivableP. (877) 213-0280F. (877) 213-0281

On 5/19/15 Mr. [redacted] stopped in at Advanced Transmissions to have his 2008 Saturn Aura checked, his main concern was that when you put the shifter in drive the car would not move at all, you would have to drop the shifter down to lower gear 1 or 2 then put the car back in drive then the car would...

move. Our technician did a free initial inspection and discovered loose shifter cable, then he advised the service manager, [redacted], to recommend the shifter adjustment on cable first, but may have other problems. **m quoted the customer $130.00 to adjust the shifter cable but did not charge the customer a dime because it did not fix the customers original complaint.[redacted] the owner of the shop offered to tow the vehicle to dealer [redacted] at no charge to the customer. [redacted] and [redacted] spoke with [redacted], a service advisor at [redacted], he said it had internal transmission problems not related to the service performed at Advanced Transmissions. [redacted] said the transmission was apparently on its last leg and just happen to fail completely here at our shop. Advanced Transmissions CANNOT be held liable or responsible for lack of maintenance or negligence on the customer’s failed part. We apologized that this happen but the dealer says it is not our fault. It is the customer’s responsibility to maintain and service their own vehicle according to manufactures recommendations to avoid costly repairs.& In regard to the owner yelling and screaming. The owner was mad with the technician because he could not fix the vehicle, that is why he was upset yelling. He was not yelling or screaming at the customer. And so the vehicle was towed to the dealership and [redacted] stated that the problems were not related to anything done or not done at Advanced Transmissions. We did not charge him for the tow, we did not charge the customer anything at all.

en primer lugar el ruido por lo cual yo llevé mi carro al taller todavía lo tiene ,mi carro no tiene ningun problema eléctrico,yo llevé mi carro ala agencia de [redacted] para que lo revisaran y les pregunte que si  tenía un problema eléctrico y ellos me contestaron que no tiene ningún problema eléctrico,yo no voy a llevar mi carro a ese taller porque la persona que es el dueño me atendio muy mal cuando quería que me devolviera mi carro .. yo no tengo confianza en el solo yo pido que se me devuelva lo que page por un trabajo que estoy segura que mi carro no necesitaba. Porque se los vuelvo a repetir el ruido todavía lo tiene y no es nada de la transmisión la verdad nose que cosa le hicieron a mi carro porque está igual que como se los lleve y lo tuve que recoger en grúa porque mi carro no caminaba....gracias  Revdex.com Translation:In the first place the noise is why I took my car to the shop it still has. My car did not have any electrical problem, I took my car to the [redacted] dealership to have it looked over and I asked them if it had an electrical problem and they told me that it did not have any electrical problems. I'm not going to take my car to that shop because the owner attended me very badly when I asked them to return my car. I do not trust him, I only asked for them to return what I paid for one job that Im sure my car did not need. Im still repeating it, the car still has the noise and it has nothing to do with the transmission the truth is I do not know what they did to my car, because it is still the same as when I took it to them. I had to have a tow truck to pick it up since it would not start. Thank you.

I am not a snake and I can sue you for defamation of character I will fix the exhaust leak for free if seth has a problem he cancall me which he hasent yet you can sue me in small claims if he really thinks he will win I do not have to pay 400 a year for the Revdex.com to say I am accrediated I still have a A with them per the # of customers 6 is really  a A+++ please be nicer you will live longer once again not a valid complaint we did not fix your t case get your facts right . have a nice day be nice !!!!!!!!!!!!!!!!!!!!!!!!!!!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.my response to Advanced Transmissions claim that I never came to the shop is true, however, I had informed them that I was in Florida at the time. I did not return from Florida until June 28th. Financing was never mentioned to me until June 29th, and he had begun work on the car already. I requested financing prior to them towing my car there.  Messages left by [redacted] included profanity and harassing type insults. I refuse to into his shop with local law enforcement for the reason is I am extremely upset over the messages left.According to [redacted], my car was completed as of July 1st. I have voice messages I can forward via email to back up my claim and text messages. If you desire to listen to those, I can forward them via email.On Saturday, June 27th, via text message to [redacted]s personal phone, I asked what was the least amount he would accept to release me car and he responsed in text message, "3100."He has ample time prior to my returning from Florida to tell me financing process, whether it was online, paper application, or whatever the process they use. That never happened until June 30th.At this point, I have a friend that is going to try and pick uo the application for me.Regards,[redacted]