Five Star Bank

I am in receipt of this complaint and will respond accordingly by 1/22/

We are in receipt of Complaint ID: *** dated April 23, This letter is notifying you that on April 27, 2015, Five Star Bank responded directly to our customerPlease consider this complaint closedShould you have any further questions, please contact me at ###-###-####.Sincerely, *** *** Vice President

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the same reply from them as last time and they never bothered to respond until the date they provided as to when I would receive a response byThe information noted wasn't usefulIn addition to all this , they better fix the credit reporting for May as they lied saying I was late when my Liam was paid in full after they misinformed me twice as to what amount was due
Regards,
*** ***

We are in receipt of Complaint ID: *** and would like to confirm that we will be responding directly to our customer, to address their concerns, in writing by February 6, Should you have any further questions, please contact me at ###-###-#### Sincerely, Cathryn GCompliance
Analyst Five Star Bank

We are in receipt of complaint ID ***. We will be responding directly to our customer in writing. Thank youDN

We are
in receipt of the correspondence for Complaint ID: *** and would like to confirm that we will be responding directly to our customer, to address their concerns, in writing by July 17, 2016. Should you have any further questions, please contact me at ###-###-#### Sincerely, Cathryn G. Compliance Analyst Five Star Bank

We are in receipt of Complaint ID: *** dated January 1, This letter is notifying you that we will be responding directly to our customer by January 19, Should you have any further questions, please contact me at ###-###-####Sincerely, Cathryn GCompliance Analyst Five Star Bank

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Five Star Bank prides itself in building
strong and enduring relationships with our customers by  providing excellent service and delivering
valued products. Your letter to the Revdex.com has been referred to
me for a  response. In researching you loan,
I found that you do...

not have on line or any type of automatic payments
established with Five Star Bank. I did however,note a conversation on February 6, 2018 where you
informed our staff that your bank was at fault for failing to schedule a
payment from your account and you were going to follow up with your bank to
determine the delay. That conversation was followed up by you on February 12,
2018 when you informed our staff that you were attempting to have your bank resolve the issue. On February 13, 2018, in a third conversation with our staff, you indicated that you instructed
your bank to cancel the transaction and you would remit a payment on February
16, 2018. Our records indicate that payment was
not made until you called our office on February 26, 2018 and at the time, you provided us with authorization to process an electronic payment. I'd like to further note that since your loan was originated
on November 1, 2017 , you provided us with
authorization to process three electronic payments as follows: January 19, 2018 in the
amount of $285.29 February 26, 2018 in the amount of
$285.29 March 12, 2018 in the amount of $285.29. Each of the electronic payments were successfully
processed and posted to your loan as
requested. As you know, our electronic payments can
only be processed upon request. They are one-time transactions with a fee of $14.99 and you can call at any time to arrange
for payment. I would like to suggest other methods for the timely receipt of
payments in the future. You can establish a deposit relationship with Five Star
Bank and you would have the ability to direct payments through our on­ line banking services. You can also request Pre-Authorized payments through your bank and Five Star Bank. I have enclosed an "Authorization for Preauthorized Payments" form for your review. If you have any additional questions, or if I can be of further assistance, please call me at the number below. Mary D. Vice President
Collection Manager

We are in receipt of Complaint ID: [redacted] dated July 10, 2015. This letter is notifying you that we will be responding directly to our customer by July 31, 2015, Should you have any further questions, please contact me at ###-###-####. Sincerely, Douglas N. Vice President Consumer Compliance...

Manager Five Star Bank

Your
recent inquiry to the  RevDex.com has been brought to  my
attention. I'd first like to thank
you for your patience while we completed the final reconciliation of your loan
after your recent repossession and redemption. The final analysis does reflect that after processing all
payments, which included, November, December and January, plus late fees, and repossession charges,
your loan is due for the February 14th payment. Please do not hesitate to contact me directly if
you have any further questions or concerns. Sincerely, Ellen V. Vice Prescient and Operations Manager

We are in receipt of Complaint ID: [redacted] and would like to confirm that we will be responding directly to our customer, to address their concerns, in writing by August 23, 2016.    Should you have any further questions, please contact me at ###-###-####.   Sincerely,  ...

    Cathryn Go. Compliance Analyst Five Star Bank

Good Afternoon, We are in receipt of Complaint #[redacted]. We will be responding directly to our customer in writing. Thank you. Cathryn G. Compliance Analyst

Pertaining to the updated comments delivered by the Revdex.com on behalf of the above listed complaint, received by us on 7/27/15, we are communicating directly with the consumer in writing on August 6th, Should you have any questions, please contact me at ###-###-####. Douglas N. Vice President Consumer Compliance Manager Five Star Bank

We are in receipt of Complaint ID: [redacted] and would like to confirm that we will be responding directly to our customer, to address their concerns, in writing by September 6, 2016.    Should you have any further questions, please contact me at ###-###-####.   Sincerely,  ...

Cathryn G.  Compliance Analyst Five Star Bank

I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My concerns here are that they state that they will contact me directly in two weeks and that in no way shape or form represents a resolution to the fact that they have never made an effort to pay me the overage check that is due me nor do they state the will pay me so I don't see a resolution to this issue. Regards, [redacted]

I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that it is generic. I welcome Five Star Bank to contact me, especially considering I still dont know where my car is and where my belongings are. According to the law, they had 24 hours to communicate with me about the details of the reposession. They have not!! Not to mention they did not follow through on their arrangement and verbal agreement they made with me.
Regards,
[redacted]

Dear Representative of the Revdex.com:We are in receipt of Complaint ID: [redacted] dated June 10, 2015. This letter is notifying you that on June 24, 2015, Five Star Bank responded directly to our customer. Please consider this complaint dosed.Should you have any further questions,...

please contact me at ###-###-####.Sincerely,Douglas N[redacted]Vice PresidentConsumer Compliance ManagerFive Star Bank

We are in receipt of Complaint ID: [redacted] dated September 17, 2015.
This letter is notifying you that we will be responding directly to our
customer by October 7, 2015. Should you have any further questions,
please contact me at #-###-###-####. Sincerely, Cathryn G. Compliance
Analyst

We are in receipt of Complaint ID: [redacted] dated March 1, 2016. This letter is notifying you that we will be responding directly to our customer by March 15, 2016. Should you have any further questions, please contact me at #-###-###-####. Sincerely, Cathryn G. Compliance Analyst