Fitbit, Inc.

Complaint: [redacted]I am rejecting this response because: this is still ways to fool customer. I don't think they understand the ptoblemSincerely,[redacted]

We have come to a resolution with the customer.

Initial Business Response /* (1000, 7, 2015/08/17) */
We will reach out to this customer through our internal system.

Complaint: [redacted]I am rejecting this response because:
 
Effective troubleshooting did not happen. My tracker is still off line. The Business has sent a fedex label so that I can return the item. Once they refund my account, I will accept the business responseSincerely,[redacted]

We will continue to assist this customer.

Complaint: [redacted]I am rejecting this response because: They did not do or fix anything. Same old same old ....  I have only got one email from them- I did not respond. They do not listen. They replace and move on.  I do not want a replacement I want a fix.   
Sincerely,[redacted]

We will continue to assist customer through our internal CRM to move towards a resolution.

Thank you for your response.  No.  We have not received our refund yet.

Initial Business Response /* (1000, 5, 2016/01/06) */
We have located the case for the [redacted] in our system. We have reviewed the case, and will issue the [redacted] a new replacement order. The [redacted] can expect a response to their original case within the next business day.

Complaint: [redacted]I am rejecting...

this response because: I have not received a a response from company on last email that was sent. shown  below.
 Subject: Re: [redacted]  
  [
 [redacted]  [redacted]"<[redacted]  Date: Friday, February 3, 2017, 11:31 PM    PLEASE Check the last 2 days. 
   Nothing on and lasted about [redacted] 
  I will not charge it until Sat the ** I have  pictures of the times it was synced to show proof how fast  without using feature again why I like fitbit is for all the  features and
this will prove that if used like  advertisements states might last 24 hrs if lucky.
    [redacted]  
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The company is still offering the same 50% discount.
I do not feel this is a fair offer as my problem is a problem with their software and they do not offer a repair option.
They told me that...

customers experiencing the problem I am experiencing have received a replacement in the past, even out of warranty.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: their customer service has contacted me previously and is no longer willing to work with me to resolve this issue. All further contact and negotiations needs to take place via an intermediary (Revdex.com).Sincerely,[redacted]

We will continue to assist the customer in our system. The customer can expect a response to their original case within the next business day.

Complaint: [redacted]I am rejecting this response because: 
Yesterday, I received a call back from Fitbit and they promised to send me the items they promised. They have advised that it will take about 5 business days from when the items have shipped. I have not yet received notice that the additional items they promised have been sent but I will await that notice. 
 
I don't know whether the Fitbit can be notified of this development and my acknowledgement.
 
Thanks.Sincerely,[redacted]

Hi, we are unclear why we are just receiving this case in the Revdex.com portal, as it was reported on 4/19. We have already responded to this customer and the case is considered resolved.

We will continue to work with this customer through our CRM tool.

Complaint: [redacted]I am rejecting this response because: It just says that they are checking things out and will get back to me. Depending on what they find out and offer I will accept.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that the Fitbit is replaced as stated in the email I received. Sincerely, [redacted]

We will continue to work with customer to move towards a resolution we can agree on.