Fine Line Auto Body

We at Fine Line Auto Body try to remain the leader in auto body repair. We never want an unhappy customer, however sometimes it is the customers misfortune that things arise that are coincidental. On this particular vehicle we transported it to the place of choice provided by the customer ([redacted]...

[redacted]). I, Shaun K[redacted], contacted them and they were very forthright in their findings. The lead mechanic explained that there was a break in the seal of the PCM/ECM and that this was the cause of the electrical problem. He said that there was corrosion and debris to further show this and that he didn't and couldn't tell how we would be responsible for the damages caused to the electrical system. I explained to him that we replaced the tailgate and the mirror on this vehicle. There are no wiring harness nor electrical components running to either part for they are both manual parts. We are always professional and maintain the highest education on all vehicles, it is coincidental and a great misfortune that this happened. There is no possible way that this was caused or created by any of our employees. In response to this item Fine Line maintains our innocence and hopes that the customer gets this resolved and taken care of with out any ill-will towards Fine Line or any of it's entities. We do however apologize for delayed response but this matter did take some investigation and time to resolve in making sure that Fine Line was not responsible or hold any negligence in this matter.

Hello -I am responding to your request to obtain a statement from [redacted] regarding the damage to Mike's truck.  Attached please find the letter I sent, along with an email response from [redacted] pasted below.  These are not sophisticated people and there is no way for them to know exactly what happened to Mike's truck.  [redacted] can only diagnose what was wrong with the vehicle and make the necessary repairs.  Despite a contrary statement by Fine Line, the original work order, also attached, clearly states there were "no signs of external damage causing ECM failure". As the lead mechanic explained to me, this note was included to make clear there was no reason for the ECM to fail on its own.  Instead an external force caused massive damage, not just to the ECM, but to the vehicles entire electrical system.  The vehicle ran fine in the weeks and months leading up to this event.  We drove the truck onto Fine Line's lot and within a week it was disabled and had to be towed off of their lot.  I am confident that the ECM did not just spontaneously stop working, instead a significant and obvious event took place when the truck was in Fine Line's care that caused this massive damage.  Fine Line's refusal to communicate with me and Mike and their intentional misrepresentations about what occurred and about what [redacted] told them only furthers my conviction that they are intentionally obscuring the truth.  At a minimum Fine Line should reimburse us for the cost to replace the ECM.  Sincerely,

We have contacted the customer to set up an meeting to discuss her concerns further.

The customer had brought her vehicle back to the body shop recently for warranty work . When inspecting the vehicle, we came across new damage that had occurred after the vehicle had been completed and picked up by the customer. We would be more than happy to complete any body work for the customer...

when a new claim is filed.

This is the paperwork from Haydocy Automotive

We have offered numerous times to have Mr [redacted]'s vehicle inspected at the GM dealership of his choice. We have agreed to pay for a rental van during this time of inspection to determine what is wrong with the vehicle. Mr [redacted] stated he would have us take it to a dealership for the inspection...

and reserved the rental vehicle through us but he still to date has not showed up for his appointment. We will still honor this appointment with Mr [redacted] but they definitely need the vehicle to determine what problems exists. We told him that if any of the problems with his vehicle are accident related then they will surly be covered by the insurance company. We have reached out to the owner still today and just need him to call and set up or honor his standing appointment.

The charges that were given to the consumer were for storage, etc that the consumer was paid for in the settlement check from the insurance company.

Fine Line Auto Body has responded to the customer and has came to an agreement between each other regarding the complaint. The customer was not charged for any services. After communicating, the customer was satisfied as well as Fine Line.

We, Fine Line Auto Body, will gladly redo and take care of any imperfections due to poor quality repair at any of our five (5) facilities.  We, also conducted an internal investigation concerning other accusations of abusing the vehicle while in our possession and have concluded that at no point of time did we, Fine Line Auto Body, do anything out of ordinary standard procedure to damage the vehicle. Once again, we are available anytime if the customer would like to take advantage of the lifetime warranty which was provided w/ the repair.

We apologize for
the confusion in this matter, we at Fine Line never want an upset or angry
customer. After careful review of this complaint we are maintaining our right
not to do the repairs requested by the customer.  The tactics used against Fine Line in trying
to make our repair shop do...

the work that “YOU” wanted rather than the work needed
to repair the vehicle to safe working conditions is preposterous.  We give estimates every day to our customers
and we honor them for that price whenever possible. There is no “bait and
switch” tactics ever performed. We conduct business to   I-CAR standards and they are the governing
body of repaired vehicles. We were helping you in applying our discount as a
fellow small business to perform the repairs at a cheaper cost and you tried to
take advantage of that when after reviewing the proper repairs with your
company you threatened Fine Line by stating that if we do not do the repairs
for this cost then you would use social media to mis-represent our status on
vehicle repairs and how we repair them. Fine Line operates to serve the public
and companies for all their collision repair needs. We offer “cash deals” which
means in our language it is not going through insurance. There is nothing other
than that, no one is profiting from us writing a “cash deal”. Even your Revdex.com
report is wrong, we quoted a vehicle of a 2007 Ford Econoline Van and in your
“complaint” you stated we refused to repair your 2012. Upon looking at the
vehicle originally Fine Line was asked to replace the Pins and Bushings on the
Left rear cargo door and the hinges on the Right side cargo door. That is
exactly what we quoted on the repair and we would be glad to do only that for
the amount we quoted. We are not trying to raise the amount of the quote we
gave. Fine Line received the vehicle in and during disassembly we noticed that
it not only needed Pins, Bushings and hinges. The vehicle needed doors and had
more than these problems quoted to us. We in turn called the owner and
explained this to him and that is when the threats were made to Fine Line. We
have reviewed the phone call because the owner and employee had asked us to.
After this we have came to the conclusion that we will not be bullied or
intimidated by harassing phone calls or cyber bullying. The phone call clearly
states that Shaun, our Fine Line General Manager at Alum Creek location tried
to relay this to the owner when [redacted] started berating him and stating
that Fine Line will do the repairs for the cost quoted or the complaints would
be filed with the media services to degrade Fine Line. Shaun then informed him
that we could not do the work for this amount, he also asked to pick up the
vehicle and pay the charges that we had in the vehicle. Fine Line then secured
the doors with the bungee cords that were securing the doors when dropped
off.  Upon pick up of the vehicle Shaun
stated that he did tell the technician that picked up the vehicle that the
gentleman he spoke to was very unprofessional and degraded him in many ways,
upon listening to the conversation we agreed with Shaun.  Fine Line will not seek reimbursement for the
involvement and time it took attempt mis-proper reported repairs by Improveit!
Home Remodeling. Fine Line would also like to part ways with this company, we
will not tolerate any form of harassment or cyber bullying as we caused no
damage to their van and we exchanged no form of payment so in retrospect will
pay nothing in reimbursement to [redacted].

The customer was informed multiple times that the vehicle was completed and ready for pickup. We also informed the customer that there would be retroactive charges for storage accrued if the vehicle wasn't picked up within a time frame of the vehicle being completed. We are still willing to work...

with the customer, however we would need to have the payment in full for the repairs as the money was spent on expenses other than the repairs.

The vehicle was repaired correctly. The vehicle was picked up when completed by the consumer. When the vehicle was brought back, there was new damage. It is possible the vehicle may have been hit when parked or overnight when the vehicle was not in use. The photos we have of the vehicle upon the return, show obvious impact. We don't have the photos of the vehicle after the repair was completed but we do have the invoices of the parts that were replaced. We do not have any further responses on this case, but we will arbitrate, mediate or go to court if necessary. Attached are the photos.

Yes I would like to take this to court and as you can see the damages on the car are those same exact damages that were on the car after it claimes to be repaired correctly.

I am rejecting this response because: I didnt say I would sue I said I would call Nissan. Also, I had to take it back to have it fixed on my drivers door because it wasnt put on correctly and it cut my leg. The manager told my husband that they would replace the tire. It only had 8,000 miles on it its not right that they dont fix it. The insurance company sent me a check for them with in a week and sent them a check within 2 weeks. They told us it was because they were trying to get the paint to match. The manger before the new was at least nice. The new manager is just rude.

We reached out to our customer and resolved the matter directly with her.

I am unsure what you are asking for as there has been no invoice generated or receipt for services completed, nor any repair orders.  Please contact me by phone or email to discuss.

I'm sorry for confusion, the complaint is in my wife's madden name [redacted], we got married this past March and Fine Line Auto has not treated her with respect or fixed her car right.

I do not trust this buisness to fix my car. They are the reason my car has all these problems to begin with. My car ran just fine before bringing it to them. My car was also in perfect alignment. They gave my car back to me in horrible condition and even it they give me this so called lifetime warranty I will not accept this buisness to do the work. I want it to be fixed somewhere I trust, which is not Fine Line Auto Body.

Attached please find an updated and final invoice from
[redacted] regarding my truck.  The
mechanic’s notes clarify there “no signs of external damage causing ECM
failure” meaning there were no obvious reasons for the ECM to fail.  The mechanic has explained on numerous occasions
there are three probable causes for the ECM to fail in this way  1.) someone tried to jump start the truck with
the paddles reversed 2.) someone tried to jump start the truck using 24 volts
of amperage instead of 12 volts (the truck has two batteries which may have
created confusion for the technician) or 3.) someone welded on the truck with
improper grounding and without first detaching the battery and ECM. 
[redacted] also confirms on the attached invoice that
the truck was towed to their shop with dead batteries.  I don’t know what caused the batteries to
die, but it is highly probable that Fine Line would have attempted to jump
start the truck to move it, etc., when they found the batteries were dead. It
would have been a normal routine practice for Fine Line to try and jump start
the vehicle, which is likely when someone made a mistake and the truck was
damaged. 
The attached invoice also states that the mechanic found
corrosion inside the integrated power module, which may not be 100% related to
the destructive event that occurred, but likely contributed to its
failure.  [redacted] diagnosed
massive damage to the truck’s electrical system and replaced the ECM, wiring, integrated
power module, front control module, instrument cluster and the overhead compass.  Something major happened to the truck when it
was at Fine Line and they should share in the cost to repair it.  Fine Line has not been cooperative despite
assurances from the regional manager that he would help get to the bottom of
what happened and they have refused to communicate with me or my mom while I was
away in the Army. 
As a result, I am asking for your help and filing a consumer
complaint so my truck can get repaired and so I don’t have to suffer the burden
of paying for the company’s mistake.

I reviewed the response made by the business in reference to complaint ID 11554472. I am accepting the response simply because I am incapable of bringing the car to them to inspect at this time since it has already been fixed. I did not take it back to them in the first place because I did not trust them, and what the other body shop uncovered proved I was right to be suspect. I was hoping they would take a Revdex.com complaint seriously, but I do not wish to pursue further action at this time. It's not worth the trouble. I only hope other consumers do not have a similar experience.