Fine Line Auto Body

Revdex.com called business to follow up on this complaint and spoke to *** ***, General ManagerHe said the consumer had an appointment to meet Art at 3:last Thursday 8/20/at the shop but called and canceled the appointmentShe said she would call Monday to reschedule but they have not heard from her

Just talked to Jenna at the Olentangy River Rd location and was told they are not willing to accept payments in a time frame and they will be applying for the title

Thank you for taking my complaint against Fine Line Auto BodyIn response to Fine Line AutoBody statement, The work was never completedThe same auto body work is neededNothingregarding the quality has changedFine Line Auto Body state that they guarantee repairs as long as thecustomer owns the vehicleSecondly, its philosophy, says "as professionals are to exert every effort toeliminate problems before during and after the repairs are made." I beg to differ this is the particularwork that was neededFine Line Auto Body took possession of my vehicle on May 10, Two weekslater I was contacted by a female employee and informed that the car needed additional work, and aclaim was submitted to the insurance company for the repairsThe original amount due was $3000.00and some odd change, however, the additional work brought the total sum to $5,What I want isthe total return of my claims fund in the amount of ($5,623.03) to have my car repair somewhere elseby another business that practices its commitment to customer, honesty and integrity hy keeping itsword according to its consumer promisesAmerican Family Insurance can assure and attest that workwas not completed and additional funds were paidIf this is situation requires other avenues to havethis matter rectified other measures will be undertaken.Thank you for your time of consideration given to this matterFeel free to contact me at ###-###-####Sincerely*** ***

Upon the complaint of the customer, we suggested she bring her vehicle to the dealership to diagnoseShe brought her vehicle to *** Automotive and they provided the following: She has warped front rotors, warped rear rotors and pads that absolutely needed to be replaced, and a bad rear
right wheel bearingWe also informed the insurance company of these issues, in which the insurance adjuster went to Haydocy to look at the vehicleThese issues were diagnosed non-related to the accident by the insurance companyWe would be happy to help the customer out with these repairs as long as either the insurance company or she would take care of the expense

We are very sorry about the inconvenience of the timing of the repair, especially with the knowledge of the hardships that accidents may causeUnfortunately at this time, we are unable to fulfill your requestHowever, we will honor our lifetime warranty and would love to help you in any way
possible

The insurance company is responsible for paying the charges on the vehicleWe cannot reimburse the customer for those chargesThe insurance company is taking advantage of the consumerIn order to get the money back, we recommend filing a complaint with the Department of Insurance to get the money
back

Please see attached paperwork from ***I am aware only the tire rod is tied to this complaint

Fine Line Auto Body made numerous attempts to contact MrMulhearn in regards to items he is still unsatisfied aboutOn 01/19/17, 01/20/and 01/21/voicemails were left for MrMulhearn trying to schedule him in to our facility to address the issues still remainingEven though MrMulhearn showed complete satisfaction when he was picking the vehicle up last time around we will still stand by our commitment of providing exceptional service and product to our customers and accommodate him. -- Art K***Regional ManagerFine Line Auto Body

I am rejecting this response because:
I've not been contactedI've gotten txt messages I think from TerranceBut I contacted them first..But other then that I've received no phone calls..As far as my electrical problems..my blinkers and lights would not function in the evening..So I had to take it to a garage myself.They found a loose ground bolt under the radiator mountsThat fine line replaced..Now my concerns are my original complaint with all the body damage,hot glue and double sided tape,On my vehicleIt is So bad I can't even replace them correctlyMyself..They even took my lower fog lamp out of my backseat hot glued it to my bumper and charged my insurance For a new oneAlong with the other two lights on my passenger side..Even noticed hot glue on my driver side light that had nothing to do with the accident..Just unsatisfied all the way aroundI would love to take it to another fine line location and show them how the alum creek location did Me..Still looking to get my truck fixed right

The repairs on the vehicle are completed and the vehicle is ready for pickupUnfortunately, we cannot release the vehicle without full paymentWe are able to work with the customer on payments within a time frame

When the consumer initially came to Fine Line, it was acknowledged that the consumer was the claimant and the accident was not their faultAt that point an amount of 10% off of the original estimate, up to 500$ was offeredUpon investigation, it was determined that the consumer was actually the
insured and was responsible for their deductible, eliminating the 10% reimbursement and initiating deductible assistanceWe applied the deductible assistance and waived the full deductible for the consumerThe consumer agreed and picked up their vehicle from the shopAfterward, the consumer stated another shop offered 18% after repairs were already completed to their vehicle

I am rejecting this response because:If didn't say that I would have went somewhere else.  The minus the hound dollar deductible and then honored what he said so instead of 500.00 do 400.00 instead . That all I want is the manager to honored what he said Regards,
Jo[redacted]

I am rejecting this response because:Because the manager agreed to it and it's not my fault that he make a mistake.  I actually talked to him before the work was done. I called on April 6th 2 days after the accident. They is no way it was done. Plus I had to make 2 trips for my car to be fix which I shouldn't have to.The work should have been done when I picked up my car. They should honor what the manager said. The manager should know what he is doing. The only requirement for the other shop is that as long as I wasn't at fault. Witch I was a victim of a hit and run so it not my fault. Regards,
Jo[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I have documented proof that the issues with my car are not what the dealer or the body shop has diagnosed. I was also instructed by the shop that they would be taking care of costs from the dealer when it was dropped off and that did not happen. There was no communication at all, acknowledged by Paul, that they failed in their role of this mess.

We at Fine Line are committed to making our customers happy. We want to apologize to Mr [redacted] for him not being happy with our completed work on his vehicle. Unfortunately the owner's insurance company refused to pay for these items that the owner is requesting. The insurance has stated to us...

and the owner that this would not be covered that it is pre-existing and is a maintenance issue or lack of maintenance. We have given the owner prices and also let the owner know where it can be fixed at a discount price, but Fine Line would not be able to fulfill the repairs needed at no cost from the owner. We will still extend our services to the owner at a cost to have the repairs met, but without payment we are not able to do any of the repairs in need to fix the vehicle. As far as the break-in is concerned we notified the owner that the vehicle was completed and ready for pick up. After two weeks the owner showed up to pick up the vehicle and that is when we found out the vehicle had been broken into. Fine Line has posted signs throughout the building stating that we are not responsible for any stolen items from the vehicle. We do secure the vehicles on our lot and it is with great regret that there are criminals in the world and even the safest places reveal them. We also went above and beyond asking the owner if anything was taken from his vehicle and we asked him to do inventory on his items while we inspected the vehicle with him. He stated at that time "Nothing was missing but some condoms, funny why would they steal condoms?" I then asked him if we could replace them or give him money to do so and he stated "No not at all, I have so many, I don't need any I get them for free." We had left the conversation at that statement from the owner until several weeks later he called back in and stated that he is pretty sure that his Government Phone was stolen, he also stated that it is tracked and they will be able to find out who is using it and where it is. We confirmed this with the owner and asked him for his help in locating who this person is after the Government was able to give him this information. Fine Line left it at that in waiting on his response, this would be new information that something of value was missing from Mr [redacted]'s vehicle and very surprising to our staff after several months have gone by and the owner is finding out now that something of value is missing.

We have met with the customer, and are in the process of addressing the issues on hand. The customer will be dropping the vehicle off in the near future for warranty repairs. We will make sure that the results will meet the high standards as it will be beneficiary for both parties.

We are looking into the consumers complaint and will reach out to the consumer once we have completed our research.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Should the business fail to provide the services promised, I will proceed to open a new dispute to resolve the issue in the future.

After numerous attempts to try and meet with the customer(Ms. [redacted] were unsuccessful, we're leaving this issue open until the customer will be able to meet with us.  Since her vehicle has been totaled by the insurance company Fine Line Auto Body is not going to perform any work on the car.