Felker Locksmith, LLC

A refund request has been issued for this account The account was cancelled on 2/and a refund request was issued in early March

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they follow through this timePrevious phone calls yielded the same response with no follow through Regards, [redacted]

This customer states we have damaged their large commercial container however we show them only being a residential customer with a small gallon container We don’t pick up those large containers so we will not be replacing that

Your request has been forwarded to our local staff for processing of your request

We apologize for the inconvenience We have added additional resources to this location in order to pick up your route on the scheduled date Again we apologize for any inconvenience this may have caused

We have instructed our staff to cancel the account per the customer's request and issue a refund for the amount paid

According to our notes, we have not had any additional call in’s about missed trash from this customer My understanding from the local group is that people are being picked up regularly now and on their scheduled day

My understanding is the service issues on this route have been corrected and should be running smoothly now

We have passed along the customer's information to ensure that they are properly routed and serviced on a regular weekly basis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This ordeal drug out for over a month After countless calls and voicemails to both the local office and corporate, emails, and even this complaint to the Revdex.com I think they are back on track I say that hesitantly as I have only had week of service delivered on the right pick up day, since this ordeal But I do now have the number of someone higher in the chain of command who gets things done, and when I call him, things happen quickly So I’m hopeful that this is truly resolved Time will tell.Regards, [redacted]

Our local staff from this location is working on processing a refund to the customer per notes on her account on 12/23/

In review of this account, it appears a cancellation request has been issued along with a request to pick up the container A request for refund has also been generated

We have instructed our staff to cancel the account per the customer's request and issue a refund for the payment made on the account

The request has been forwarded on for processing and refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I don't receive my refund check I will be filing another complaint as it as been months since I cancelled my service Regards, [redacted]

Mr [redacted] had multiple account so we’ve issued one refund in January from December and now we have one with a March date that is in process

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive all funds I have submitted to this company Regards, [redacted] ***

We apologize for the inconvenience you have encountered through our route changes I have researched your account and show that under the new route schedules, you are a Thursday route pick-up I have forwarded your information to our Local Operations group to advise of the misses They anticipate to close that your street tomorrow 2/4/and then on Thursdays going forward

I can confirm that all three refund checks are being cut today and mailed out

We see that refund is in our system and we will be cutting the check this week