Fastbirthcertificates.com

Complaint: ***I am rejecting this response because:
I was born in *** ***. This is part of ** County. This is not true. They were able to process an order already for me.Sincerely,*** ***

Hi ***, we are prepared to work out the dispute with your bank, thank you for the heads upNext time, read what you are ordering

Complaint: ***I am rejecting this response because: I'm asking for a refund of my money your company messed up my order Sincerely,*** ***

Complaint: ***I am rejecting this response because:
In the agreement it says that processing doesn’t begin until they receive all required documents, in which I would assume all the information is correct and at least I would receive a legitimate birth recordThey just going to have to put up with my bank, because I refuse to be scammed by these crooks.Sincerely,*** ***

This customer sent us vague emails, all of which we responded toWe've asked the customer each time what we can assist with, and have not received a response
This order was processed exactly the way it should have been, so unfortunately if this customer cannot communicate with us her issue we
are unwilling to issue a refundIn this complaint, the customer stated that she made a mistake on her order - unfortunately per our Terms and Conditions we cannot offer refunds in the case that customer makes an error on his or her order
This customer can contact anytime at [email protected] respond to every email within minutes, as we have to all of her previous emails
Thank you,
Tim Sanner
CEO

Complaint: ***I am rejecting this response because:
II chose "expedited processing option" which said to day processing! With overnight shipping I should have gotten it by now! Order was placed July 11, today is August
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/28) */
Contact Name and Title: ***
Contact Phone: (***Contact Email:***
This order shipped on 11/to:
***
***
This is the first we have heard from her
regarding an issue with the order
She is welcome to contact us so we can help sort this outWe ask that this customer confirm that is the correct shipping address and contact us so we can helpWe are not willing to refund this order, but the good news is that this should be very, very easy to resolve
Please give us a call ***Press #to speak to a repOr email or call me directly with the provided info
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to contact the company to no availI was to receive the information in daysIt is now going on daysThe company baited me with days and it has been switchedIf I don't receive my refund I will go to the California State Attorney General's Office
Final Business Response /* (4000, 9, 2016/01/05) */
I am not sure if we can be any more clear with this customer:
This customer DID NOT order anything through us! She ordered through a different company and is confusedWe do not have a $price point!
She can call me on my cell phone if she would like so I can explain to her that she has never ordered anything through us
My cell number is (***My name is ***
Final Consumer Response /* (4200, 11, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to contact the company to no availI was to receive the information in daysIt is now going on daysThe company baited me with days and it has been switchedIf I don't receive my refund I will go to the California State Attorney General's Office

Hello,
All fees were clearly listed in the order process
Complaining to the Revdex.com was completely unnecessaryAll you had to do was email us asking to cancel, simple as thatPretty ridiculous that you complained to the Revdex.com without asking us to cancel your order first
I
will issue a refund, next time please use better common sense

Hi ***,We unfortunately have no record of an order from an individual named *** ***We also have no orders associated with the phone number ***, or the email address ***.Are you sure you ordered through us? There is another company with a very similar name
to us that seems to be the source of many of our Revdex.com complaintsIf you did indeed order through us we are happy to get this resolvedBut it appears you may not have ordered through us.We are always available by phone and email, and we respond to every inquiry quicklyYou can reach us at (4**) 528-You can email us at [email protected] you,*** ***

Hello,
It is the applicant's responsibility to make sure the certificate you have us filing for is the correct certificate and it is updated. As was stated in the Terms, we have nothing to do with what is listed on a certificate - we are simply a service that files a certificate application on
behalf of a client, and have zero responsibility for the contents of the certificateYou are responsible for making sure the certificate you have us file for is correct and updated
We have a service where we can do record research to see what is on a certificate before we file, and we have services to correct record info before we file for a certificateYou did not use either of these services
To use an analogy - you hired a painter to paint your house, and you ask him to use the paint that is on a shelf in the garageThe painter paints the house, and the paint in the garage was not the color you wantedThis is not the responsibility of the painter, this it the responsibility of the person who hired the painter and asked him to use that paint
If there is an error on the record, you will want to correct the record itself, then file a request for the certificateYou can do this on your own, or you can contact us to do that for you for a feeYou can email us at *** if interested

Complaint: [redacted]I am rejecting this response because: Despite the company's response, the website is misleading.  It states that it will take 2 to 3 weeks.  I could have filed my request myself if I thought it would take more than 8 weeks to obtain my birth certificate.  There is nothing fast about this company's process.  I want a refund!  Again, it has been 8 weeks and I have not received anything from this company!Sincerely,[redacted]

Hi there,
 
Keep in mind, you have not been charged the full $** as listed on your receipt, you have only been charged $**. The $** portion of the order is a separate charge for the state fee, and the credit card on file declined for that. We just need to know how you would like to handle...

that portion so we can complete your order.
 
You may simply email customer support at [email protected] and we will respond immediately to work with you and assist you in completing this.
 
Thank you!

Complaint:[redacted]I am rejecting this response because:
The 15 to 20 business days has expired! Plus with overnight shipping I should have received it by now!
Also, we have been discussing this matter for a while and now you suddenly say that this is the wrong product number.Sincerely,[redacted]

Hi [redacted]
 
The state of PA is ready to ship the certificate today via overnight mail. However, we will have them cancel that shipment, and we will issue a refund for you.
 
Next time, we encourage you to read the clearly posted processing times. We quoted an estimated 8 weeks before shipping.
 
Please allow a few days for this refund to post to your account.

Hi there,
We would need your order number so we can look up your order, and more details about your issue so we can assist in resolving.
 
Thank you,

Initial Business Response /* (1000, 5, 2015/08/24) */
This order was shipped out by Texas Vital Records on 8/5 (screenshot attached). Unfortunately, the customer did not list the apartment number on her order (screenshot attached), so her certificate returned to the sender. We understand this sort...

of things happen!
As an intermediary filing service, we are not the sender, so cannot directly re-mail the certificate.
The customer made us aware that she did not receive the certificate on 8/24 via email (screenshot attached), which is after she filed the complaint.
We are now working with the customer to help her ask Texas Vital Records re-send the certificate to the correct address. We are here to help in any way we can!
This customer has our email and phone number and hopefully is aware that we are here if there is anything else she needs!

Complaint: [redacted]I am rejecting this response because:Attached is a snapshot of your homepage. This is advertising for a long form birth certificate. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The company didn’t satisfy my request.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
[redacted] called in on 8/3 and asked for a refund. This was the first time we had heard from her.
We issued a refund that day to her credit card...

ending in [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/19) */
I told u that it was resolved .I got my refund thanku [redacted]

Initial Business Response /* (1000, 5, 2015/09/16) */
We would appreciate if [redacted] would stop contacting us, as next step is we file a restraining order against her. She has left multiple voicemails full of derogatory and racist comments, and has sent us numerous threatening emails.
The birth...

certificate mailed out to her a while back. We are not the shipper, the county is. All she has to do is call UPS and ask them to deliver this wherever she would like. In fact, she can just log on to UPS with the tracking number we gave her and change the delivery that way. We cannot do this on her behalf as we are not the shipper. Her tracking number is 1ZW555EXXXXXXXXXXX with UPS. She can simply pick up the phone, call UPS, and ask them to re-route the package.
We have zero control over this, as we have explained to [redacted]. We mailed this to the only address she gave us. Once it was mailed we received an email from her that we "suck" and are "is" and that we should have mailed it somewhere else. But we were never informed that we should mail it elsewhere.
Screenshots are attached of a couple of [redacted]'s absurd emails. We also have recorded calls of her using racist and derogatory language. She called one of our female reps an extremely offensive word, which I will not mention here. We have the call recorded.
If we continue to hear from [redacted] our legal team is prepared to file a restraining order against the individual.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I HAVE NEVER, EVER, NEVER called them. I didn't respond at all to their 1 phone call by a supervisor. If they have a "so-called" recording, it is not from me. I never spoke to anyone there calling anyone a racist name, I do not use those words ever in my vocabulary. I can prove with my phone records if needed. I did send several emails telling them they suck and were is, because they are. I kept all of them, and can provide, if necessary. They did send the birth certificate to the right address, that I did give them, but they put my name on it, and they knew I lived in Oregon, so it could never be delivered to my grandson in Arizona with my name on it. Even though UPS did do the delivery, they got the information from Superfilings. I have talked to UPS and the LA distribution center,and they were very helpful. They said Superfilings is basically a scam and I should have gone directly to them for processing, but I didn't know that, and it was on a weekend and my grandson needed the birth certificate by Monday. Superfilings advertised "expedited delivery" and that's why I went with them. Distribution center got all information from Superfilings and passed ** on to UPS. My question to Superfilings is "what did I pay $99.95 for". I also had to pay Alameda County for the birth certificate. All I want is for my grandson to get the birth certificate after me paying over #170.00 for it. I am very offended that Superfilings would lie and say I called them and called them racist remarks. That is a bald face lie. If you would like me to forward my emails, I would be more than happy to. Thank You
Final Business Response /* (4000, 9, 2015/09/18) */
We are not sure what else to do here. We did out part: the order shipped out when we said it would to the address the customer asked us to ship it to.
The customer needs to work this out with UPS, there is nothing further we can do. As a last resort we went ahead and issued a refund in attempt to have the customer not contact us any further. She has seriously offended 3 of our customer service reps with her repeated rude emails and phone calls.
Refund receipt attached.