Fastbirthcertificates.com

We are so sorry for the delayKeep in mind the delay is at the state level, and has nothing to do with usWe also never, ever hinted, or suggested the order would be there in 5-daysWe stated an estimated 5-weeks We will issue a refund- next time read what you are orderingThings were clearly stated, and you did not read what you were ordering Thanks,

Hello, I am looking in our systemWe responded to both of your emails within minutesCheck your email, you will see our responses Second, you placed your order only business days agoWe were very, very clear about PA processing timeIt was clearly stated they generally take 20- business days to process before they ship rush ordersIf you have an issue with state processing time you are welcome to contact the state, as this has nothing to do with us Thanks,

Complaint: [redacted] I am rejecting this response because: I paid for day serviceThey charged my credit card for day service and I just got the birth certificate today by overnight mail.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: First, I am very relieved to read that my information is safe with this company I don't know who you are and neither does the [redacted] I've been hacked and I believe someone is trying to steal my identity Although you have already taken the $from my credit card, I want to stop this process now You have all my pertinent information, and I hope you won't use it for nefarious purposes It truly was a mistake; I thought I was in the [redacted] web site I am a year old woman who doesn't see very good, and I hope you can accept that explanation and stop this process from going any further Thank you.Sincerely, [redacted] ***

what was the out come of problem no one advised me?? [redacted] PLease check your files my Reference numbers off the credit card are dated 07/22/ [redacted] # [redacted] and [redacted] both were for ***..I put it on my [redacted] card credit one the name for the birth certificates requested for [redacted] and [redacted] ..their mother is [redacted]

I used their service well I thought I would. Not only did I pay $69 for 1 day shipping, (of paperwork only) then never received anything at all, never have still. I've emailed several times using their contact form and never even get a reply at all. I would like a refund it's been way over the wait time want you to wait. Full refund please. Order #D535566247

This individual has made death threats to us, and has used some awful language toward our repsEven in this Revdex.com complaint he calls us "jerk offs"We will not engage with an individual who speaks this way or makes death threats to our reps
I've attached screenshots of a few of the emails we
received from this customer
We will unfortunately will not engage with an individual who makes death threats to our reps

The order was sent to the wrong state And I want a refund of my money or please send to *** ** for no money Complaint: ***I am rejecting this response because:Sincerely,*** ***

1) The service was to file a certificate order with the state, which we did on 4/21, thus completing the service
2) State processing times vary, which was clearly stated when the customer placed the order
3) Coincidentally, the state shipped that order today, which is well within the time-frame quotedI should be there soon
4) We have now reversed the refund, as the customer did not accept thatIf he does not accept it, we will not do it
Thank you,

We are happy to help, but do not have any order info under the info this person providedFurther, we do not have anyone who works here by that name
Can you please provide your order number?

Hello,
Remember, *** Vital Records takes about 3-months to process expedited birth certificates
Also, we responded all all of your emails within hour
If you have an issue with processing times, contact the state directlyAs was clearly stated, processing
times have nothing whatsoever to do with us, and you had to accept and agree to that before placing your order
We cannot entertain or acknowledge any complaints related to processing timeReason being we make it clear in many, many places on the website that processing times are out of our control, and you have to agree to understanding this contractually before placing an order.
Here is the language you agreed to:
"Filing and Processing Times/State DelaysWe begin processing your birth certificate order immediatelyThe processing times on the checkout page closely the government/state processing timesHowever, processing times are an approximation and are not guaranteedEstimated processing times begin after we receive the requested documentationShipping takes place after processing is completeState processing time are completely out of fastbirthcertificates.com's controlState delays are very common, and state processing times can change daily. A state delay, or slow state processing does not under any circumstance entitle You to a refund, credit, or cancellation of an orderIf you do not agree with this, DO NOT place an order through fastbirthcertificates.com"

Hello, I looked deeper into your orders
The first order was delivered by the US Postal Service on 8/to *** *** *** *** ** ***So it looks like you go that one
The second order was canceled by the county because the father's name you listed did not match their records (you spelled it differently on the second order)
We are happy to go ahead and re-file using the info from the first order to get another certificate sent out to youPlease confirm you would like it sent to the same address and we will do that right away!

Initial Business Response /* (1000, 5, 2015/09/16) */
We have no record of an order associated with a person named *** ***, or associated with a phone number XXX XXX-XXXX, or associated with an email ***@hotmail.com
I emailed called the individual at the phone number above and left a
voicemail todayI also sent an email to tat email address
We are more that happy to fix any issues! But the way it looks now is that the customer did not place an order with us
We ask that the customer send us the last digits of the credit card they used, or the email address they used when they placed the order we can figure out if they indeed ordered through us
They can contact us any time at our main phone number *** or call our CEO directly at *** We are here to help!
Initial Consumer Rebuttal /* (3000, 12, 2015/12/15) */
Hi a while back I sent a letter reporting someone and never heard anything back and as far as I know they are still in business and are cheating the government for years
Final Business Response /* (4000, 14, 2015/12/18) */
We have no record of this customerIt appears she did not order through us, but instead ordered through a different company or service
She is welcome to contact us if she would like us to look further into the matter

Complaint: ***I am rejecting this response because: I have explained that I needed to cancel the order because I did not receive any services and I was hoping that this had some type of policy that would help me because I have NOT gotten anyone to talk to about thus and I have GIVEN $*** AWAY FOR NOTHINGI CAN EVEN GET HALF OF THE *** FOR FAST SERVICE WIHICH I DID NOT RECEIVE OR A BIRTH CERTIFICATE.Sincerely,*** ***

Complaint: ***I am rejecting this response because: When I applied for the birth certificate there certainly was a day choice at that time (don't know if they changed it since and there was NO warning about *** *** county being backed up) The amount they charged my card was based on that choice of daysI think I have an email they sent me that shows it.I will send to youI want my money back less the actual amount they paid to the *** *** registrySincerely,*** ***

Hi ***,
As has been explained in many emails we have previously corresponded on, your order is still on hold because they credit card on file declined for the state fee portion of the orderAs stated when you placed the order, the state fees is charged separately from the processing fee,
and is charged directly by the stateI have attached screenshots showing the existence of this state fee, and it is also listed on your receipt
Because we have already performed our service of filing the birth certificate request with the issuing government office, we regretfully cannot offer any refundHowever, your birth certificate is ready to shipPlease contact us and we can assist you in contacting the state to resolve the government fee portion, and your certificate will ship!
Thank you,

We have no record of this orderThis customer is welcome to call me directly at (4**) 524-7936, and I am happy to look deeperBut from the information provided I cannot find any record of this order.-Tim Sanner

We sent a screenshot in the last response proving she did not pay for day serviceThere is no day serviceShe needs to review the screenshots from the last response
Thanks,

Complaint: ***I am rejecting this response because: I did contact them by phone and left a voice message and they never returned the callI also asked questions through their websites question box and kept getting the same automated response saying it was being processedI paid for an express birth certificate because of the need to get my father MedicaidIt has been days since I sent them the necessary forms they neededI would like a full refund because I also purchased my father's birth certificate from the state website and it was much cheaper.
Sincerely,*** ***

I am not sure what else I can do for this individualWe have no record of this customer, it seems clear this individual did not order through usWe do not have order numbers or reference number like the one she is providingFurther, I gave her my direct phone number and have not heard from the individual.It seems clear to me that she ordered through a different serviceShe is not providing any info that matches any transaction we have