EZ Movers

Initial Business Response / [redacted] (1000, 8, 2015/08/27) */ Case#: XXXXXXXX After speaking to our sales representative Mr [redacted] decided to schedule a move for a pion 06/28/using E-Z Movers Once the move is in the process of being scheduled, the customer receives a confirmation letter via email which has to be signed prior to the move dateThis gives time for the customer to go over all of the terms and conditions of the move The customer is presented with a few options they can choose from for their liability coverage Basic liability coverage of $per pound/per article Our full Value Protection plan A third party insurance company of customer's choice When the movers arrived to the pilocation in Chicago, Mr [redacted] was once again presented with the confirmation (that was emailed to him on 06/20/& signed on 06/20/as well), the Bill of Lading and other documents she had to sign in order to proceed with the move which included information about her basic liability coverage Mr [redacted] decided to go with our basic liability coverage of $per pound/per article even after other options were presented to him The shipment was delivered at the destination location in Irving, TX on 07/15/where MrChitambaranathan was presented with ALL the documents once again in order to complete the move At this time the customer signed the Bill of Lading acknowledging that the shipment was received in apparent good condition except as noted on inventory, and services provided were performedIt is required to make notations of anything that is damaged and/or missing during the move in order to file a claimOnce the move was completed and Mr [redacted] had a chance to go through his belongings, he did not make any notation of anything being damaged or missing Mr [redacted] submitted a claim regarding his mattress and box springNone of those claimed items were notated on the inventory as damaged or missing The customer signed different (bill of lading & inventory pages) documents acknowledging that shipment was received in apparent good condition with no notes made on anything being damaged The customer also packed his own mattress and box spring, there is no way to determine the condition of the mattress and box spring prior to the move since our movers did not handle the packing at all The claim was denied based on the fact there were no notation made on the inventory pages and/or the bill of lading and the claimed damaged items were both packed by the customer Please see all attached documents If further information is needed, please do not hesitate to contact our office Sincerely, [redacted] Customer Relations E-Z Movers Inc [redacted] XXXXX Phone: XXX-XXX-XXXX ext [redacted] Fax: XXX-XXX-XXXX [redacted] @e-zmovers.com Office Hours : Monday - Friday 10AM - 5PM Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi [redacted] , I appreciate your responseBut your response is not appropriate to my complaintMy claim is about I am over charged with original estimatesYour response is about insurance claimPlease read again my complaint properly and solve this issueI hope you have my inventory list from job number XXXXXXX and XXXXXXX to look into this issue I asked driver to measure total cubic foot after loading my household items to truckBut he refused to do that and he over charged meI have his voice recording as he refusing to measure my household thingsHe did his manual estimates and overcharged me Thanks, Final Business Response / [redacted] (4000, 12, 2015/08/31) */ Since the time of evaluating and denying your damage claim the customer was forwarded an email on 08/07/with an attached customer complaint form The only way we can evaluate a customer complaint form is after it is submitted for review The customer has not contact me back wit filing a customer complaint for her the issues they have with the cubic feet charges A customer has to give us a chance to evaluate a claim in order to see if we can fix the issue Final Consumer Response / [redacted] (4200, 14, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I emailed you required documentAlso in that email I attached you voice message from as he refusing to measure house hold thingsI have another voice message as he shouting at my home, if needed I can send you that too Thanks!

Revdex.com: I have reviewed the response complaint ID [redacted] , and I accept the resolution Sincerely, Michael [redacted] Apt ***Chicago, IL

I apologize for the delay in arrivalStart times are only estimates, and we make every effort to stay on schedule, but we aren’t always able to and sometimes face circumstances that are beyond our controlFor the late arrival, I’d like to extend to you a compensation offer of $as a gesture of good faith.The contract states that the move started at 3:pm and was completed at pm, and you signed the bill of lading agreeing to both start and end timeLabor time is calculated from start time to end time, and you are indeed on the clock for all the time in-between including travelThe travel fee charged separately covers the time you are not on the clock for labor, from the time we leave our facility until arrival to the pickup, and also the trip from your destination back to our facilityThe labor time of hours is charged at $per hour for a total labor charge of $The one-time flat fee for travel not included in the labor time is charged at a flat rate of $Your total labor plus travel fee is $In addition to the aforementioned charges, you were also charged a material fee for large boxes, each box was charged at $bringing the total cost of your move up to a final charge of $Furthermore, we have no control over your bank or credit card company declining or approving chargesThe time it takes you to complete payment is part of you labor charge and in this case all charges have been found to be accurate

I'd like to extend our sincerest apologies for the client's dissatisfaction regarding the damage claim conclusionWe take every precaution to minimize and try to prevent damage from occurring, unfortunately in this case some damage still did occurThe claim conclusion was based on the contractual agreement and Mr [redacted] ' elected coverageDuring the estimation process Mr [redacted] was given multiple coverage options; standard valuation protection at extra cost to him, full replace value protection for an additional charge, or insurance through an outside third party moving insurance providerOn the day of the move, Mr [redacted] elected the standard valuation option releasing his goods at $per lb per itemThe claim was concluded and compensation was offered based on this coverageI'm sorry that Mr [redacted] feels this is insufficient, however, we must politely maintain our current position on this matter and leave the offer as is

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Customer moved with E-Z Movers on 05/02/ I was informed that Ms [redacted] wanted to file a claim for some damaged items on 05/07/Customer was contacted via email requesting to submit a presentation of loss form I received an email on 06/02/from Ms [redacted] regarding the claimAt this time she was informed that there was never a presentation of loss form or pictures submitted E-Z Movers will evaluate the claim once it is submitted to make sure the customers issues are resolved

I would describe my moving experience as nothing short of miserableWhen the movers first arrived at my home they told me they couldn't fit their 18-wheeler down my street so I was going to have to pay $500+ to have a smaller truck broughtWhatever, to some extent I understood even though the pricing was extremeWhen the movers packed my things, they left 20-empty roll of tape laying around my house, on my porch, and in the roadAfter cleaning up after them, I was just happy to have my stuff headed to my new destinationThey provided me with the 10-day window of deliveryShocking news, I received an email that my shipment was going to be lateSo, days later I finally get a call that my stuff was going to be deliveredI meet the movers at the storage unit where I was going to keep my stuffThey break out a measuring tape and measure every single inch of how far the storage unit is from the back of the truckI'm told I'll have to pay ~$extra for them to move my stuff into my storage unit because it's too far from the back of the truckAt this point I wasn't willing to give this company another penny so I told them to take my things as far as they could and I would move them from that point into my storage unit (literally around the corner and about steps away but they wouldn't assist)They brought my stuff as far as they could, and just sat it thereDidn't bother to take all of their tape (EXCESSIVE amounts of tape) and padding/saran wrap off of my itemsSo there I am, a single 110-lb year old girl, by myself, with my keys trying to rip this tape and packing off of my items so I can break my back attempting to move everything into my storage unitTo make everything better, when unpacking my items I was finding a lot of damagesMy $dog feeding cabinet was completely falling apart to the point where screws were all over the place and it was like about piecesPlastic containers clearly marked with "FRAGILE" had cracked lids to the point that they were falling off of the boxes (I haven't yet gained the courage to look at the items inside the boxes)One of my dining room chairs ($150) was brokenWhile I was in the middle of sweating my a$$ off moving my things, the mover stopped me in the middle of moving something to get me to sign the papers so they could leaveI honestly have nothing good to say about my moving experience with E-Z Movers and would warn others to look into ANY other option, even if it costs moreWish me luck on submitting all of my claims!!!!!

Initial Business Response / [redacted] (1000, 5, 2014/08/26) */ MsWaheedi, We deny that we made any verbal promises to you about your delivery spread - only that we offered in writing via your confirmation and moving documents a business day delivery spreadYour complaints are unfounded and we absolutely will not be refunding any portion of the Bill of lading as long as we meet our contractual agreement of business days We have forwarded all of your emails to our attorney because of your repeated threats of legal action which I again feel is unwarranted given that your delivery spread is not over yet The complaint form was sent when I was out of the office, but as soon as I saw your emails, I replied a few timesEZ Mover's attorney should be contacting you at some point regarding this matter As far as an update on your delivery - I have been checking with dispatch dailyWe should be leaving this weekendI cannot give you a specific delivery dateOnly dispatch or the driver can when he is on the roadHowever, you will be notified once he leaves the office and give his name and phone number Please see the attached email exchanges and also your confirmation which reiterates a ten business day delivery spread Sincerely, [redacted] EZ Movers

I apologize for the client’s dissatisfaction with EZ MoversWe do everything we can to make the entire move process as transparent as possibleThe policy regarding required notations of damage is not an EZ movers policy, but an industry standard policyThis policy is disclosed on page of the publication, "Your rights and responsibilities when you move", which the client is a given an electronic link to download via email (sent to [redacted] @gmail.com on May 3, and a physical copy provided on the day of the pickup)Page states, "...After the complete shipment is unloaded, the mover will request that you sign the movers copy of the inventory to show that you received the items listedDo not sign until you have assured yourself that it is accurate and that the proper notations have been entered regarding missing or damaged items"While all reasonable efforts are made to prevent damage, sometimes damage does occur and in those cases EZ Movers issues compensation in accordance with the contractual agreementIn this case, a compensation offer was extended based on the weight of the claimed items at $per lb, which is the clients elected coverage, in the amount of $regarding the help hired from Craig’s list; it is common practice to hire additional labor as it is required for clients moving from one state to anotherIt is unreasonable to assume we can pack multiple movers into a truck traveling long distance for weeks at a timeFor this reason, EZ Movers hires additional labor ONLY when necessaryEZ Movers must politely decline to increase or reconsider the offer madeWe maintain our stance in this matter as previously stated, with the compensation offer of $

EZ movers!! What can I say I was very sceptical initially considering my previous movers, their truck from Memphis to California met with an accident and we lost everything including my new born baby's gifts and clothes and pictures We found E-Z movers on the internet and I spoke to BRIAN who was very patient with all our questionsLike any other we checked the reviews on yelp and I was scared again but Brian made it so easyYelp and lots of other moving companies say how the prices increases by the time you get your stuff but that really did not happen with usBRIAN quoted us an amount and it was exactly what we paid -He kept me updates about when they will come for pick and drop off -He never ignored calls voicemails or emails -He made this move so easy for me and my family At the end, Brian is really great at his job The guys came to pick up and drop off were also super fast and helpful and very friendly At the end I just want to thankyou brian and all the guys who helped us out with this moving process and made it so easy for me and my family I hope your boss gets this! Thank you again Brian

Contractually, we guarantee delivery within days from your earliest date available for delivery with stipulations for delays beyond our controlYou submitted your delivery request form with an earliest date of delivery as January 21, (business days puts the last day of your spread at February 10, 2017)As of today, February 9, at 6:am central time, we sent you an email regarding a delay in the delivery of your goodsAs stipulated in your contract, you will be provided monetary compensation for each day we are late beyond the delivery spreadWe will NOT be waiving the entire remaining balance to be paid upon deliveryI apologize for the unforeseen delay and thank you for your patienceWe are working actively to deliver your goods as soon as possible

Initial Business Response / [redacted] (1000, 5, 2014/08/11) */ Mr***, Please see the attached claims correspondenceYou submitted a claim saying that you were unhappy with the bill and here you are asking for a 50% discountHowever, we are not willing to provide any discountsThe Binding Estimate was signed at the time of pickup and you had the confirmation as your guideline with prices and proceduresWe will not relocate more volume for free and reserve the right to charge for any additional services required Although I apologize that you were dissatisfied with our services, I must maintain the denial of your claim Sincerely, [redacted] EZ Movers Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not surprised by this responseThis is what I received in reply to my direct approach to them with my complaint I came across this interesting fact on AMSA site, which supports my insisting on E-Z Movers send someone to my house to look at the goods physically and not rely on the list I gave them on phone "Once you have a list of several potential movers, the next [redacted] is to contact them to get estimatesAlthough it is possible to get an initial estimate online (or even over the phone), it is very important to eventually get in-home, written, signed estimates from the companies you are consideringThat way there is no disagreement later about what the terms of your agreement wereGet estimates from at least three different companies so you can also compare their services and pricesEstimates should be at no cost to you If a mover you are considering refuses to give you an in-home estimate and claims he can provide an accurate estimate over the phone or online without ever seeing your possessions - choose another moverMoving consultants, especially those certified through our CMC program, are trained to identify any issues with stairs, low hanging tree branches, or other obstacles, and can provide a more accurate estimate of your total weight through a visual inspection." I feel I should have read this before I signed the contract! Our repeated requests to have someone come to our house for a physical verification were brushed aside and in every call we were told "Don't worry, you are all set and everything is covered." Unfortunately, we do not have any proof of these callsAlso, the rep who finalized the contract with us, rarely came over the phone once it was signed, making us wonder if it was coincidental of just convenient! Their denial to the claim is not at all unexpected as the contract papers are always favoring the contracting company, never the clientHowever, I do have a copy of the contract, where I had signed a hard copy, printed my comments on it, scanned and e-mailed to themIn my comments, I had clearly mentioned the phrase ".....for the entire house." They conveniently denied having received my e-mail confirmation of this scanned copy and on the day of the move, I was forced to do an electronic acceptance of the contract by clicking a link on their e-mail quoteI have attached this hard copy here As all conversations were over the phone, including their assurances and promises, there is no evidence I have to support my claimTheir apology is of no value to me [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/14) */ Mr***, Had your inventory list been accurate, we could have honored the same priceWe plug each item into an online estimator programWe are only located in Skokie, ILOur sales representatives handle estimates over the phone for long distance movesYou absolutely had the option to cancel ahead of time if you were not happy with our practicesYou also could have cancelled services at the time of pickup, but you chose to continue with the serviceWe have no intention of providing a 50% discount on services rendered Best wishes to you [redacted] EZ Movers Final Consumer Response / [redacted] (4200, 11, 2014/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again I am not surprised by the negative responseI am not in the business of movingMy inventory could not have been accurate by a moving company's standardsThat is the very reason I kept on insisting someone to come and verify the inventory, as I later found out on AMSA website too! I would not want to comment on what happens to the quotes your reps handle over the phoneClearly it did not work for me.I have seen the reviews posted for E-Z Movers from other customers and clearly see that I am not alone in getting a below-average serviceUnfortunately I did not check these thing beforehand Cancelling the service would not only have meant me losing the advance payment I had made, but look for another provider, for which I did not have the time, having decided and planned on the move dateHouse moves are not easily rescheduled I did have a relatively smaller contractor who had come in and actually looked at the inventory and provided a quoteI thought going in for a bigger moving company like E-Z Movers may be better and more reliableApparently not Your intention of not refunding is clearI do not have the time or inclination to pursue a hopeless case for long and do have better priorities Maybe E-Z Movers does not mind having one more dissatisfied customer on their long list of them! I guess you have the distinct advantage of not having to care for repeat business as people don't move so oftenThe least I can do is definitely NOT recommend E-Z Movers to friends and family, but I am sure you would not care about it! [redacted] ***

To whom it may concern, I'm emailing back in regards to additional information regarding my complaint on [redacted]-Star Movers, Frank G[redacted].  Unfortunately I can't find an address for him person[redacted]y or for his company.  I do have his email address and phone number. Frank G[redacted]-...

[redacted]-Star Movers/EZMovers808-[redacted]email: [redacted]@gmail.comI've attached pictures of the check I had to pay to Power Clean Hawaii who had to install new vinyl flooring for the damages that Frank G[redacted] caused.  I hope that there is a way that I can get reimbursed for the damage that Frank G[redacted] caused.  Thank you for your help.  Sincerely, Joyce H[redacted] 541-[redacted]-[redacted]

I would not recommend them for the following reasons.
- Unreliable. We scheduled a moving at 8:00am on Thursday, can they called us at 8:00am on Thursday telling us they could no longer do the job.
- Shady. They asked if we could pay them in cash. Would not provide an email or a valid address.

To whom it may concern, 
I'm emailing back in regards to additional information regarding my complaint on [redacted]-Star Movers, Frank G[redacted].  Unfortunately I can't find an address for him person[redacted]y or for his company.  I do have his email address and phone...

number. 
Frank G[redacted]-Star Movers/EZMovers
808-[redacted]
email: [redacted]@gmail.com
I've attached pictures of the check I had to pay to Power Clean Hawaii who had to install new vinyl flooring for the damages that Frank G[redacted] caused.  I hope that there is a way that I can get reimbursed for the damage that Frank G[redacted] caused.  Thank you for your help.  
Sincerely, 
Joyce H[redacted] 
541-[redacted]