Express Information Systems

In response to the above referenced complaint, we would like to address a few facts. On November 20, 2013 we did speak with Mr. [redacted] and after explaining all the details of the offer, he did place an order for a magazine subscription service. We also sent Mr. [redacted] details of his order in writing...

to confirm his understanding of the order. Our company takes measures to insure our subscribers are capable of placing such orders and meet certain criteria regarding age and abilities. Had we been informed of any disability, we would have inquired as to the nature of the disability. Since our company policy prohibits us from providing service to customers who are not completely in charge of their financial affairs, we acquire appropriate authorization from all interested parties prior to origination of any account. Mr. [redacted] stated that he was in charge of his finances and that he was a retired rancher. At no time was there any mention of a disability or inability to make a financial decision. 

As a gesture of good faith, we have adjusted his order to a paid in full status and ceased all collection activity. We have placed Mr. [redacted]'s information on our company Do Not Call list. 

If I can be of further assistance, please direct all corresondence to the address listed above. 

Respectfully, [redacted] / Customer Service

In response to the unresolved complaint received on April29, 2015, below is our resolution. IIn speaking with Ms. [redacted], we came to a mutual resolution. She did have a previous order with Js which was placed on March 29, 2013. This account was paid in full. On April 23, 2015 we contacted I her...

to make sure she was satisfied with her service and if we could provide her with any further service.She did place another order with us. All of the details of that order were discussed with her. She did   !receive a confirmation letter of everything that was discussed in that conversation. She did authorize  apayment of $51.40 for early termination of her agreement. She will receive service for all monies paidto date. Her second order has been adjusted to reflect a paid in full status. 1IiOn April 29, 2015 we spoke with Ms. [redacted] regarding her complaint. She was in agreement with :Ithe resolution. She has agreed to honor the two payments she made of$18.95 and $51.40. She statedher daughter was concerned because she was on the Do Not Call list. We only contacted her because she was already a customer of ours. We have put her on our company's Do Not Call list .We hope this resolves this matter to the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above.Respectfully,[redacted] I Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]