Express Information Systems

November 21, 2015 Dispute Resolution Consultant The Revdex.com [redacted]...

[redacted]   Re: [redacted] Complaint ID: [redacted]   To whom it may concern:   In response to the unresolved complaint referenced above, below is our resolution. When Ms. [redacted] placed her order she was informed of the time frame to expect delivery of her magazines. It is still within this time frame. We went over all the terms of her order. She agreed to accept the offer and authorized a subscription service be placed on her behalf. She was informed she would be getting a release form to sign and return for her $100 shopping rebate certificate. She was also informed of the cancellation policy. Again, this was all explained to her when she placed her order. We sent her a confirmation letter re-iterating the agreement she made with our company along with the rebate release form to sign and return. Ms. [redacted] claims she canceled her order. There is no record of her contacting our office to cancel. She also claims she sent in the signed release form for her rebate certificate. It has never been received by our office. We will offer this resolution. Since we have already processed and paid for service on her behalf and she agreed to a no refund policy, with the payments made to date, we will adjust her account to a paid in full status and send her service for monies paid. Please inform us if this resolution is acceptable. We have placed her information on our company's Do Not Call List. We hope this resolves this matter to the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above. Respectfully, Lori L[redacted] / Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

On June 26,2012 he placed an order with our company which is the order referenced in his complaint. He agreed to 30 payments of$29.32. He has made 21 of these payments. He also agreed to the titles he referenced in his complaint. All terms and conditions along with subscription titles were explained...

by the supervisor,  and Mr. [redacted] agreed to them. A detailed confirmation of his order, terms of payments and subscription titles, etc, was sent to him on June 28, 2012. He has never contacted our office regarding the subscription titles he is receiving.
In addition, on December 26, 2012, Mr. [redacted] placed another order with our company to extend his current subscriptions along with some new titles. Again, all terms, conditions and titles were explained to him, which he agreed to. A detailed confirmation of this order was also sent to him on December 27,
2012. He has made 15 of his 30 payments on this order. It wasn't until March 4. 2014 that Mr. [redacted]
left a voice message to cancel his accounts. He did not leave a phone number and the number we had on file had been disconnected. We are not reflecting any email response coming from Mr. [redacted].
Mr. [redacted] has acquired a legitimate debt with our company. He has made all his payments on time until February 2014. Both outstanding accounts are now delinquent. He has a balance of$283.58 on account# [redacted] and $467.00 on account[redacted]. This will pay his accounts in full. He needs to contact us by phone to make arrangements to settle these outstanding accounts or they will be forwarded to a third party licensed and bonded collection agency.
We have placed Mr. [redacted]'s phone number on our Do Not Call list.
If we can be of futher assistance, please contact our office at the information listed above. Respectfully,
[redacted] I Customer Service

To whom it may concern:In response to the complaint received May 26, 2016, below is our resolution.On May 2, 2016 we resolved this complaint with the customer. We canceled the order on her behalf. We have placed her information on our company's Do Not Call list.We hope this resolves this matter to...

the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above. Respectfully Lori L[redacted] / Customer Service

I am a 77 year old senior citizen that they swindled $1,447.10 in magazine subscriptions. They refuse to cancel my order and I am stuck with it for the next 5 years. Unfortunately, the swindle and prey on senior citizens and have no remorse what so ever. I truly am outraged by this company and believe they should be shut down immediately before they scam another senior like myself.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I might have been approached by this business in 2012.  My life is very busy.  They might have gotten me to agree to a subscription -- but not to many subscriptions.  I am now getting magazines I have never heard of before and that I do not read.  I do not remember getting any more subscriptions this past December.  I have sent e-mails to this company, including at least one to a [redacted].  Here is a copy of the e-mail that I sent to [redacted] on April 18:

Mr. [redacted]:

I started noticing charges to my debit card late in 2013 of $29.32 for account [redacted] and $29.80 for account [redacted].  I began an investigation of these charges and your company.

  

It is possible that, at some point in the past, that I authorized your company to charge my debit card for a subscription to a magazine that I might have actually wanted to get.  I did not intend for your company to charge me for many subscriptions to magazines that I have no interest in.  If, for example, I became interested again in Popular Photography (a magazine I did once subscribe to), I could buy said magazine on a news stand for $5 -- or $60/year.  A subscription would, of course, be less.  Needless to say, I did not intend to subscribe to many magazines that would cost me nearly $60/MONTH.  I have noticed magazines appearing in my mailbox with titles such as Entrepreneur and Black Enterprise.  At first I thought I had gotten on to some list where I was being sent these magazines for FREE.  You would not believe some of the junk mail I get.

I discussed this matter with my bank.  I -- at their recommendation -- cancelled the old debit card.

Please cancel any subscriptions that your company has signed me up for.  I am no longer interested in dealing with your company.

If you do not do this, I shall report Express Information Services to the Revdex.com and, possibly, other organizations (including government agencies) for, shall we say, unethical practices.

Seriously,

[redacted] 

For the past few months, I have not received magazines apparently ordered for me by this company.  In the past week copies of Black Enterprise, Popular Science, Entrepreneur, Popular Photography, and Homeland Security Today have appeared in my mailbox.  I do not want these magazines.

Please tell Express Information Services to terminate my subscriptions with them.  If I want these magazines, I will approach the publishers of said magazines, not go through a company I do not trust.

Regards,

I signed up with Express Information Systems, LLC on 12/5/14 which was on a Friday. Over the weekend I decided that I did not wish to continue with this service. I called on 12/8/14 and explained that I no longer wanted the service and I am calling within the 3 day business cancellation agreement. The man that answered stated that I can not do that and refused to cancel my service no matter how much I argued with him but he still refused to cancel my account. He did however revise my time with the company. Their business states on their Guarantee and Agreement form that there is a 3 day cancellation period. They are breaking the law by stating I could not cancel my service within 3 days. If I did not cancel with in 10 days they want to charge a 10% administration fee on the remainder of my balance. I did not sign any statement that I agreed with this fee.
The only paper I signed was a Release Form for them to send me my $250.00 online gift cards.
They are overcharging customers by over 4 times the amount for the magazines. They are charging me $299.40 per year for 3 magazines I can get for $56.93 per year.

Re: [redacted]      Complaint ID [redacted]To whom it may concern :In response to the unresolved complaint received on June 29, 2015, below is our resolution.On January 26, 2015, [redacted] authorized a magazine subscription service order be placed with our...

company on her behalf. She provided her billing information and authorized scheduled monthly payments.Ms. [redacted] was sent a confirmation letter of her order which included our cancellation policy. It also included a release for her to sign which also stated she would honor the terms and conditions she made with our company. She did sign this and returned it to us.On March 11, 2015 she wrote in to check our records, stating that she had canceled this order. Ms. [redacted] has never contacted our office to cancel her order and definitely not within the agreed time frame to cancel. She states in her complaint we keep billing her every month. We have only received one (1) payment from her on January 27, 2015. Her account is seriously delinquent. On July 2, 2015 we were finally able to make contact with her regarding her order and obligation to our company. She denied everything. I informed her we have a taped recording of the order verification she could listen to in order to refresh her memory. She also claims she never received the confirmation letter. It was explained it was in the same envelope as her release, which she signed and returned to us.We have come to a mutual agreement. In presenting her with the facts, she did agree she has an order with us. We told her we would accept 1 past due payment, forgive the delinquencies and lower her monthly payments. She agreed to continue to make payments at the lower rate until her account is paid in full. She authorized a payment for 7/6/2015.We hope this resolves this matter to all parties involved.Respectfully,[redacted] / Customer Service

August 9, 2016The Revdex.com4428 N. 12th StreetPhoenix,85014Re[redacted] (Account# 1505570) Complaint ID: [redacted]To whom it may concern:This letter is in regards to Ms. [redacted]' order with Express Information Systems. We are...

confirming that the order placed on her behalf has been canceled as of July 15,2016. There is no monies due. We sent a letter to Mr. S[redacted] on July 22,2016 informing him of this cancellation.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involved. If we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L[redacted] I Customer Service

In response to the unresolved complaint received on March 31, 2015, below is our resolution. In speaking with Ms. [redacted], we came to a mutual resolution. The first order she placed with our company on October 11, 2013, order number [redacted] will stay as is. Her second order placed on November 19,...

2014, order number [redacted] will be adjusted to a paid in full status as of today, April16, 2015.  She will receive service for any monies paid to date. We are providing her a paid in full letter on this second order.We hope this resolves this matter to the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above.Respectfully,[redacted] Customer Service

I accept the cancellation but I will not consider this finished until I stop receiving magazines and can confirm after some time that I have truly been taken off of their call list. As of this time I am still receiving magazines but I have not received a call so they have held up part of the agreement. Once all magazines have stopped shipping to my address I will consider this finished and satisfactory.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Mr. [redacted] did in fact create two legitimate debts with Express Information Systems on two seperate occassions. As a gesture of good faith, Express Information Systems will cancel his accounts and discontinue any collection efforts as of.today, May 27, 2014. Adjustments will be made to his accounts accordingly.

We have placed Mr. [redacted]'s phone number on our company's Do Not Call list and he will not receive any further contact from our office.

If we can be of any futher assistance, please direct all correspondence to the address listed. Respectfully,

[redacted] I Customer Service

To whom it may concern:In response to the complaint received May 26, 2016, below is our resolution.On May 2, 2016 we resolved this complaint with the customer. We canceled the order on her behalf. We have placed her information on our company's Do Not Call list.We hope this resolves this matter to...

the satisfaction of all parties involved. If we can be of further assistance, please contact our office at the information listed above. Respectfully Lori L[redacted] / Customer Service

Unprofessional answering of phone when calling about so-called reward. "Can I help You?" And then, "Okay, goodbye" and hung up when I stated I didn't want to give him my phone number. They hadn't even explained who they were. When I called back twice, I was disconnected both times, no voice. Our phone number is private, so they could not have known who was calling.

In response to the complaint received July 14, 2015, below is our resolution.We appreciate the feedback on our employees. We strive to provide excellent customer service. It is through this feedback we can help insure this. We apologize for the treatment of this potential customer. We have...

made internal changes to the service provided by our employees.We are sending Ms. [redacted] the award which she is referring to. We have spoke with her and addressed her concerns and comments.We hope this resolved this matter to all parties involved. If we can be of further assistance, please contact our office at the information listed above.Respectfully, [redacted]Customer Service

August 9, 2016The Revdex.com4428  N. 12'h StreetPhoenix, AZ 85014Re: [redacted] (Account #[redacted]Complaint ID: [redacted]To whom it may concern:This Jetter is in regards to Ms. [redacted]'s order with Express...

Information Systems. On September 9,2015, Ms. [redacted] authorized a magazine subscription service with EIS. During her service she moved anddidn't inform us until June 28, 2016 in a conversation we had with her regarding her delinquent account.  Shesigned a release stating she would honor the agreement she made with EIS. This is a legitimate debt.However, we will agree to cancel the remaining balance on her account and send her service for monies paid to date.We have placed her information on our company's Do Not Call List, and will not be contacting her in any way in the future.We hope this resolves this matter to the satisfaction to all parties involved. If we can be of further assistance, please feel free to contact our office at the information listed above.Respectfully,Lori L[redacted] I Customer Service

Unfortunately this matter has reached your office. As per requested, we are refunding $117.90 and canceling Ms. [redacted]'s order and removing her phone number from our data base. She will receive her refund within 30 days by check.

We are also notifying our collections company to cease any...

further attempts to collect. Nothing has been, nor will be reported on her credit report.

We hope this resolves this issue to the satisfaction of all parties involve. If we can be of further assistance, please direct all correspondence  to the address listed above.

Respectfully[redacted]n/ Customer Service

On June 26,2012 he placed an order with our company which is the order referenced in his complaint. He agreed to 30 payments of$29.32. He has made 21 of these payments. He also agreed to the titles he referenced in his complaint. All terms and conditions along with subscription titles were explained...

by the supervisor,  and Mr. [redacted] agreed to them. A detailed confirmation of his order, terms of payments and subscription titles, etc, was sent to him on June 28, 2012. He has never contacted our office regarding the subscription titles he is receiving.

In addition, on December 26, 2012, Mr. [redacted] placed another order with our company to extend his current subscriptions along with some new titles. Again, all terms, conditions and titles were explained to him, which he agreed to. A detailed confirmation of this order was also sent to him on December 27,

2012. He has made 15 of his 30 payments on this order. It wasn't until March 4. 2014 that Mr. [redacted]

left a voice message to cancel his accounts. He did not leave a phone number and the number we had on file had been disconnected. We are not reflecting any email response coming from Mr. [redacted].

Mr. [redacted] has acquired a legitimate debt with our company. He has made all his payments on time until February 2014. Both outstanding accounts are now delinquent. He has a balance of$283.58 on account# [redacted] and $467.00 on account[redacted]. This will pay his accounts in full. He needs to contact us by phone to make arrangements to settle these outstanding accounts or they will be forwarded to a third party licensed and bonded collection agency.

We have placed Mr. [redacted]'s phone number on our Do Not Call list.

If we can be of futher assistance, please contact our office at the information listed above. Respectfully,

[redacted] I Customer Service

[redacted]   Re: Account # [redacted]        Complaint ID #[redacted]   Dear Ms. [redacted]:   In response to your latest complaint to the Revdex.com, we have canceled any and all magazines we have going out to you. There is a cancellation period of up to 90 days before ALL magazines stop coming in. They should stop prior to this but this is the time frame we are given by the publishers. If you continue to receive magazines after this point, please contact us. They may be coming from another magazine company, which we would have no affiliation with.   Again, your order has been canceled with Express Information Systems. Your information has been put on our company's Do Not Call list and will never be contacted by our company.   Sincerely,       Lori L[redacted] Express Information Systems Customer Service