Expert Van Lines

Complaint: [redacted]
I am rejecting this response because:like everyone else in the google reviews of this company, we had NO CHOICE but to sign on the amount. I did NOT agree with the additional $2200. They stated I needed to call dispatch. And again like everyone else who left a google review, this company seems to have a reputation for VERY PURPOSEFULLY making the lowest bid, to outbid other moving companies. And then later tack on extremely high costs on the back end. I'm not going to let them continue to do this to other families and especially other military families. We would have NEVER approved of a move of $5k plus! We would have done it ourselves!  We will pay pay no more than the original remaining balance of $513 and change period. And yes, isn't it interesting that they were "johnny on the spot" and kind and cordial today after my Revdex.com complaint was filed.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted]I am rejecting this response because:I have made no progress with this company.  Chris, the representative does not give me an opportunity to speak, and hung up on me telling me to have a nice life.  I have still not received the rumored $200 check for the inconvenience the frequent delays the moving company had to start moving my things.  I still have damage to items packed by the movers.  I still do not agree with the 59% up-charge.  Chris will not meet me in the middle at all, and is good only at talking over me with vague, uneducated responses. (For example, when I asked him the procedure with reimbursement he said as long as everything lines up on his form, there should be reimbursement.  He cannot say what form he is referring to or give any information above that).I have never been treated with such disrespect and dishonesty and do not feel I am being given the opportunity for fair reimbursement.   Regards,[redacted]

Good Afternoon,       We have provided customer with the claims dept .information . They will evaluate her damage and come up with a settlement for Ms. [redacted] to be compensated. We also reached out to her directly to address other concerns . Thank you and have a...

nice day

Mr. [redacted] I would like to sincerely apologize for this out come. I will have upper management or the owner contact you today to discuss compensation.

Good Afternoon, The price of the customer move went up because more items were added to the inventory initially we went their to pick up 157 items and we left their with 217 items. We delivered well within our guidelines . Sent an exclusive truck to the residence in [redacted] Customer agreed to the terms...

and price of the move , it is when we arrived at the delivery that customer threw a fit . My driver had to wait their almost 2 hours. In Addition, she was not charged a waiting fee since my driver  had to wait their for no reason for two hours, We still provided the best service as possible at delivery. We apologize for the inconvenience but We accomplished the whole service of the move from pick up to delivery. Thank You