October 12, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted] ***We appreciate the customer providing additional information that will assist us in resolving his issue On October 12, 2015, we contacted Mr [redacted] via phone and were able to resolve the matterA refund of $was processed back to the customer’s credit cardA refund receipt was sent to his e-mail address on fileThe time it takes for the refund to post depends on how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case Sincerely, Britt M [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I've received emails from Expedia on 1/and 1/requesting that I mail a hard copy of my receipt to their Las Vegas office Also, the message I received through Revdex.com states the $certificate has been added to my Expedia accountThe statement by the Expedia rep through Revdex.com is in the past tense, but checking my account today, the $is AWOL I assume it will be added at a future date I have written to the corporate office about the mishandling of this entire affair Someone in authority needs to know that the primary function of Expedia customer service is to invent ways to deny a customers Best Price Guarantee claim If you think I overstate, just Google Expedia complaints There are innumerable complaints just like mine I'm grateful to Revdex.com for assisting me Sincerely, [redacted]
July 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 12, 2015, Ms [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Washington, DC to Prague, Czech Republic, departing on April 10, 2015, and returning on April 20, We understand Ms [redacted] cancelled her reservation and was advised by the airline that she can utilize the airline ticket credit for future useMs [redacted] states she was not satisfied with the customer service provided by Expedia when contacting us for assistance with booking a new reservation with her airline credit We have verified that on July 14, 2015, Ms [redacted] contacted Expedia to utilize her airline creditThe assisting representatives checked the status of her ticket and advised her that the ticket was refundedExpedia is unable to provide airline credit for tickets that have been previously refunded On July 29, 2015, Expedia contacted [redacted] on the customer’s behalf to verify the status of the ticketWe were advised that the ticket was refunded on June 5, 2015, directly by the airlineThe airline’s representative did not provide Expedia with any additional information regarding the refundAs the ticket was refunded, Expedia is unable to provide Ms [redacted] with airline credit for future use Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand we must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
August 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing which I want to mention here is that expedia whould have never done that, had I not filed the complaint to Revdex.comSo, thanks to Revdex.com.See attached chain of email where they were just wasting my time, back and forth!Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because Expedia is the travel agency that I have bought the tickets throughThey claim that they have received acknowledgement of the Jet Blue flight being cancelledIf [redacted] is the company holding the money right now, Expedia should be the intermediary broker for return of the moneyIt is as simple as them showing [redacted] the Jet Blue cancellationExpedia states the [redacted] flights went off with delayI'm sure they did, but I was physically incapable of boarding those flights due to the first part being cancelledExpedia has me calling the airlines, but there is no cross talk, I keep getting sent in circlesThe sole purpose of using Expedia is to act as a flight brokerage agentThey are the party responsible for resolving the issue.Sincerely, [redacted]
August 27, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the refund and exchange issues Our records show on April 19, 2016, Mr [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] with travel dates as August to September 19, We understand from Mr [redacted] s complaint, wrong information was provided by a customer service agent regarding the exchange policy and is requesting compensation Upon researching the customer’s complaint, we can confirm, on August 20, 2016, a refund in the amount of $for the residual amount of the ticket after being exchanged was processed back to the original form of paymentAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
April 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding an Expedia reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide her son’s itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
June 1, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 1, 2016, Mr [redacted] booked an Expedia Vacation Package which included roundtrip flights from New York, New York to Cancun, Mexico and a seven night stay at the GR Solaris Cancun & Spa from June 13, 2016, through June 20, Regrettably, the flights were affected by an airline schedule changeWe understand from Mr***’s complaint that he contacted Expedia for assistance and was informed that he would be charged $per passenger to change his flightsUltimately Mr [redacted] requested to cancel the packageHe also expresses dissatisfaction with the level of customer service that he received Please offer our apologies for any lack of service that Mr [redacted] received while trying to resolve this situationIt is never Expedia's intent to mislead or to cause inconvenience to our clients, and we are sorry if he feels Expedia has done so On May 12, 2016, we processed a refund of $2,for the lodging portion of the packageOn June 1, 2016, Expedia processed a refund of $for the transportation that was booked along with the packageOur records also confirm Expedia submitted a request to Dynamic Airways to provide waivers that will allow us to refund for the unused flightsWe received approval but, they only provided two waivers for the four passengersWe contacted their office on June 1, 2016, and received instructions to submit another request via emailThey agreed to provide the additional waivers needed to process the refundUpon receipt, we will process the refund on our end and the airline will complete the process on their end We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:This isn't a resolution It is a request for further documentation The extra information should be available to Expedia.com since that's where I made the reservation and I find it pretty odd that they don't have this information However, the information is easily provided I was charged $the first time for Itinerary # [redacted] That itinerary was then cancelled I was then charged $TWO TIMES on Itinerary # [redacted] I previously sent a copy of my bank statement showing that $was taken out three times and now this information shows the itineraries that the $were charged to The third charge was supposed to be refunded as compensation for the unauthorized cancellation of the first $charged on Itinerary # [redacted] To add to the craziness, I never got to use the third insurance because Dollar would not rent me the car My trip began on November 23, November 23rd is my birthday and I didn't notice that my license expired on November 24th Dollar said they couldn't rent me the car because my license would expire during the trip So I renewed my license online and obtained notice from [redacted] Department of Transportation stating that my license renewal had been paid Dollar would not accep this and would not rent me the car I reserved Avis, however, did rent to me so this is Dollar's rule not mine Either way, the $for insurance was never used Sincerely, [redacted]
October 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding Expedia’s Best Price GuaranteeOur records indicate on August 25, 2015, the customer self-booked a flight reservation using the Expedia.com websiteReturn travel was with [redacted] We understand from the complaint, the customer is requesting a refund due to our Best Price GuaranteeUpon receipt of the Revdex.com submission, we have located the customer’s emails regarding the Best Price Guarantee and apologize for any miscommunications that may have occurredAs we are no longer able to verify the exact fare rules on the [redacted] website, Expedia will honor a one-time courtesy refund in the amount of $back to the customer’s original form of payment($X 2) In addition, the customer’s $Expedia Travel Coupon will be added to their account within to weeks after the qualifying travel itinerary has been completedExpedia has attempted to process the refund back to the original form of payment however it was deniedAt this time we have documented [redacted] account ( # [redacted] ) and request the customer to contact Expedia with current charge card information so we may process the refundWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The Expedia agent clearly is clearly lying We were billed on Aug (see refin the attached files) for $for them "correcting" the change we asked for on Aug 8th and for which we had already been billed on Aug 8th for $(see ref6) Then, when we found that when doing amending the error Expedia had lowered our class from Premium to Economy, we had to pay [redacted] $on Sep 8th Expedia has overcharged us for one change to a Premium economy return, failed to act responsibly and is outrageously lying about the facts I am expecting the full refund of the $1,from Expedia If they made a partial refund, they need to refund the balance They should call or email with an apology for ruining a vacation, causing extreme stress to me and my family, hanging up the phone at their corporate office ( a man called Billy hung up on me) and being dishonest in presenting the factsSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:CHANGES: ANY TIME:CHARGE USD FOR REISSUE/REVALIDATION.AFTER DEPARTURE-THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATETHE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE NEW FARE MAY BE EQUAL OR HIGHERWHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIEDThe response to my request for change of itinerary from Expedia is not conformant with their stated policyI did not purchase the original on a discount price and so the new fare should be reflective of the 'normal' priceI understand that there could be some adjustment (up/down) on price plus the fineBut the response that I have used up all the money on the outbound flight is not acceptable Sincerely, [redacted]
August 15, Revdex.com Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refundOn August 7, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 7, 2016, the customer self-booked a hotel reservation at the Quality Inn & Suites Airports, chedate August 11, 2016, check-out date August 13, The customer is stating they were unware that the hotel only allows pets under a specific weight Upon further researching this matter, we can confirm on August 7, 2016, the customer contacted Expedia advising was unware the hotel does not allow pets over poundsThe customer requested to cancel and process the refundThe customer advising thought the hotel would be pet friendly for all types of petsExpedia advised the customer they self-booked an unpublished rate The hotel name and exact locations would not be shown after the booking was completedExpedia advised the customer we could not process the refund Expedia was able to view the customer’s booking that was made on August 7, Our site did advise the customer that the unpublished rate is nonrefundableCustomers can select hotel options, in this case for pet friendly hotels Expedia cannot provided our customers with information on which hotels will require a pet fee or weight requirements until after the reservation is booked Since the customer was traveling with a pet, and self-booked an unpublished hotel rateThis was not the best option for the customer to have selected On August 15, 2016, Expedia contacted the hotel on the customer’s behalf; they advised the customer was a no showThe hotel will not authorize the refund Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
October 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a pending authorizations The information provided in your comments was not linked to an account or itineraryWe ask that you please provide us with an itinerary number or the email address used to make your reservation so that we may fully investigate this matter furtherWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
April 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationExpedia does not own or operate any hotels, nor do we set any cancellation or refund policiesHowever on April 14, 2017, Expedia processed a courtesy refund in the amount of $back to the customer’s original form of paymentThis amount represents the outstanding refund dueOn December 4, 2016, the customer was originally refunded $The time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe apologize for any inconvenience this delay may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
September 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on January 22, 2016, Mr [redacted] booked a roundtrip Philippine Airline flight scheduled for travel July 3, 2016, through August 11, We understand from Mr***’s complaint that his flight was affected by an airline cancellation but, he was not notifiedMr [redacted] is requesting a refund for the flight as a resultHe also expressed dissatisfaction with the customer service that he received from Expedia We regret any inconvenience that Mr [redacted] may have encountered related to this matterExpedia representatives were able to confirm that the airline canceled the flight and agreed to a refundWe sent emails on Mr***’s behalf to obtain a waiver that would allow us to process the refund following our processPer our records we have yet to receive the waiver from the airline Though we were not the cause of the flight cancellation, we acknowledge that Mr [redacted] is due a refundAs such, we have processed a refund of $to the original form of paymentRefunds like this usually take between 3-business days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com Station Drive, SteDupont, WA Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] Revdex.com case number [redacted] regarding her reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's websiteAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com: I am writing this note to advise you that my complaint # [redacted] has been resolved as of May 14th and money refunded Thank you for your help in this matter [redacted] ***
May 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 11, 2016, Mr [redacted] booked an Expedia Vacation Package which included roundtrip flights from Los Angeles, California to Natal, Brazil and a four night stay at the Jardim Oceano Hotel Boutique from June 4, 2016, through June 8, We understand from Mr [redacted] ’ complaint that he is seeking a refund of $He states that he was charged $and should have only been charged $ According to our records, the total cost of Mr [redacted] ’ booking was $He received a discount of $and his credit card was charged $On May 11, 2016, Mr [redacted] received a refund of $59.84, bringing his out of pocket expense to $ We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
October 12, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from [redacted] ***We appreciate the customer providing additional information that will assist us in resolving his issue On October 12, 2015, we contacted Mr [redacted] via phone and were able to resolve the matterA refund of $was processed back to the customer’s credit cardA refund receipt was sent to his e-mail address on fileThe time it takes for the refund to post depends on how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case Sincerely, Britt M [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I've received emails from Expedia on 1/and 1/requesting that I mail a hard copy of my receipt to their Las Vegas office Also, the message I received through Revdex.com states the $certificate has been added to my Expedia accountThe statement by the Expedia rep through Revdex.com is in the past tense, but checking my account today, the $is AWOL I assume it will be added at a future date I have written to the corporate office about the mishandling of this entire affair Someone in authority needs to know that the primary function of Expedia customer service is to invent ways to deny a customers Best Price Guarantee claim If you think I overstate, just Google Expedia complaints There are innumerable complaints just like mine I'm grateful to Revdex.com for assisting me Sincerely, [redacted]
July 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Ms [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation Our records indicate that on March 12, 2015, Ms [redacted] self-booked a flight reservation using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Washington, DC to Prague, Czech Republic, departing on April 10, 2015, and returning on April 20, We understand Ms [redacted] cancelled her reservation and was advised by the airline that she can utilize the airline ticket credit for future useMs [redacted] states she was not satisfied with the customer service provided by Expedia when contacting us for assistance with booking a new reservation with her airline credit We have verified that on July 14, 2015, Ms [redacted] contacted Expedia to utilize her airline creditThe assisting representatives checked the status of her ticket and advised her that the ticket was refundedExpedia is unable to provide airline credit for tickets that have been previously refunded On July 29, 2015, Expedia contacted [redacted] on the customer’s behalf to verify the status of the ticketWe were advised that the ticket was refunded on June 5, 2015, directly by the airlineThe airline’s representative did not provide Expedia with any additional information regarding the refundAs the ticket was refunded, Expedia is unable to provide Ms [redacted] with airline credit for future use Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providers [redacted] was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand we must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
August 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe only thing which I want to mention here is that expedia whould have never done that, had I not filed the complaint to Revdex.comSo, thanks to Revdex.com.See attached chain of email where they were just wasting my time, back and forth!Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Complaint: [redacted] I am rejecting this response because Expedia is the travel agency that I have bought the tickets throughThey claim that they have received acknowledgement of the Jet Blue flight being cancelledIf [redacted] is the company holding the money right now, Expedia should be the intermediary broker for return of the moneyIt is as simple as them showing [redacted] the Jet Blue cancellationExpedia states the [redacted] flights went off with delayI'm sure they did, but I was physically incapable of boarding those flights due to the first part being cancelledExpedia has me calling the airlines, but there is no cross talk, I keep getting sent in circlesThe sole purpose of using Expedia is to act as a flight brokerage agentThey are the party responsible for resolving the issue.Sincerely, [redacted]
August 27, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the refund and exchange issues Our records show on April 19, 2016, Mr [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] with travel dates as August to September 19, We understand from Mr [redacted] s complaint, wrong information was provided by a customer service agent regarding the exchange policy and is requesting compensation Upon researching the customer’s complaint, we can confirm, on August 20, 2016, a refund in the amount of $for the residual amount of the ticket after being exchanged was processed back to the original form of paymentAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
April 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding an Expedia reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide her son’s itinerary number and the email address used to make the reservationThe customer may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
June 1, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 1, 2016, Mr [redacted] booked an Expedia Vacation Package which included roundtrip flights from New York, New York to Cancun, Mexico and a seven night stay at the GR Solaris Cancun & Spa from June 13, 2016, through June 20, Regrettably, the flights were affected by an airline schedule changeWe understand from Mr***’s complaint that he contacted Expedia for assistance and was informed that he would be charged $per passenger to change his flightsUltimately Mr [redacted] requested to cancel the packageHe also expresses dissatisfaction with the level of customer service that he received Please offer our apologies for any lack of service that Mr [redacted] received while trying to resolve this situationIt is never Expedia's intent to mislead or to cause inconvenience to our clients, and we are sorry if he feels Expedia has done so On May 12, 2016, we processed a refund of $2,for the lodging portion of the packageOn June 1, 2016, Expedia processed a refund of $for the transportation that was booked along with the packageOur records also confirm Expedia submitted a request to Dynamic Airways to provide waivers that will allow us to refund for the unused flightsWe received approval but, they only provided two waivers for the four passengersWe contacted their office on June 1, 2016, and received instructions to submit another request via emailThey agreed to provide the additional waivers needed to process the refundUpon receipt, we will process the refund on our end and the airline will complete the process on their end We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com:This isn't a resolution It is a request for further documentation The extra information should be available to Expedia.com since that's where I made the reservation and I find it pretty odd that they don't have this information However, the information is easily provided I was charged $the first time for Itinerary # [redacted] That itinerary was then cancelled I was then charged $TWO TIMES on Itinerary # [redacted] I previously sent a copy of my bank statement showing that $was taken out three times and now this information shows the itineraries that the $were charged to The third charge was supposed to be refunded as compensation for the unauthorized cancellation of the first $charged on Itinerary # [redacted] To add to the craziness, I never got to use the third insurance because Dollar would not rent me the car My trip began on November 23, November 23rd is my birthday and I didn't notice that my license expired on November 24th Dollar said they couldn't rent me the car because my license would expire during the trip So I renewed my license online and obtained notice from [redacted] Department of Transportation stating that my license renewal had been paid Dollar would not accep this and would not rent me the car I reserved Avis, however, did rent to me so this is Dollar's rule not mine Either way, the $for insurance was never used Sincerely, [redacted]
October 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding Expedia’s Best Price GuaranteeOur records indicate on August 25, 2015, the customer self-booked a flight reservation using the Expedia.com websiteReturn travel was with [redacted] We understand from the complaint, the customer is requesting a refund due to our Best Price GuaranteeUpon receipt of the Revdex.com submission, we have located the customer’s emails regarding the Best Price Guarantee and apologize for any miscommunications that may have occurredAs we are no longer able to verify the exact fare rules on the [redacted] website, Expedia will honor a one-time courtesy refund in the amount of $back to the customer’s original form of payment($X 2) In addition, the customer’s $Expedia Travel Coupon will be added to their account within to weeks after the qualifying travel itinerary has been completedExpedia has attempted to process the refund back to the original form of payment however it was deniedAt this time we have documented [redacted] account ( # [redacted] ) and request the customer to contact Expedia with current charge card information so we may process the refundWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The Expedia agent clearly is clearly lying We were billed on Aug (see refin the attached files) for $for them "correcting" the change we asked for on Aug 8th and for which we had already been billed on Aug 8th for $(see ref6) Then, when we found that when doing amending the error Expedia had lowered our class from Premium to Economy, we had to pay [redacted] $on Sep 8th Expedia has overcharged us for one change to a Premium economy return, failed to act responsibly and is outrageously lying about the facts I am expecting the full refund of the $1,from Expedia If they made a partial refund, they need to refund the balance They should call or email with an apology for ruining a vacation, causing extreme stress to me and my family, hanging up the phone at their corporate office ( a man called Billy hung up on me) and being dishonest in presenting the factsSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:CHANGES: ANY TIME:CHARGE USD FOR REISSUE/REVALIDATION.AFTER DEPARTURE-THE ITINERARY MUST BE RE-PRICED USING HISTORICAL FARES IN EFFECT ON THE ORIGINAL TICKETING DATETHE NEW ITINERARY MUST MEET ALL THE RULE PROVISIONS OF THE NEWLY TICKETED FARES SUCH THAT THE RECALCULATED FARE COULD HAVE BEEN USED FOR THE NEW ITINERARY IF PURCHASED ON THE ORIGINAL TICKET ISSUE DATE NEW FARE MAY BE EQUAL OR HIGHERWHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE THE DIFFERENCE WILL BE COLLECTED AND THE CHANGE FEE WILL BE APPLIEDThe response to my request for change of itinerary from Expedia is not conformant with their stated policyI did not purchase the original on a discount price and so the new fare should be reflective of the 'normal' priceI understand that there could be some adjustment (up/down) on price plus the fineBut the response that I have used up all the money on the outbound flight is not acceptable Sincerely, [redacted]
August 15, Revdex.com Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refundOn August 7, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 7, 2016, the customer self-booked a hotel reservation at the Quality Inn & Suites Airports, chedate August 11, 2016, check-out date August 13, The customer is stating they were unware that the hotel only allows pets under a specific weight Upon further researching this matter, we can confirm on August 7, 2016, the customer contacted Expedia advising was unware the hotel does not allow pets over poundsThe customer requested to cancel and process the refundThe customer advising thought the hotel would be pet friendly for all types of petsExpedia advised the customer they self-booked an unpublished rate The hotel name and exact locations would not be shown after the booking was completedExpedia advised the customer we could not process the refund Expedia was able to view the customer’s booking that was made on August 7, Our site did advise the customer that the unpublished rate is nonrefundableCustomers can select hotel options, in this case for pet friendly hotels Expedia cannot provided our customers with information on which hotels will require a pet fee or weight requirements until after the reservation is booked Since the customer was traveling with a pet, and self-booked an unpublished hotel rateThis was not the best option for the customer to have selected On August 15, 2016, Expedia contacted the hotel on the customer’s behalf; they advised the customer was a no showThe hotel will not authorize the refund Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
October 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a pending authorizations The information provided in your comments was not linked to an account or itineraryWe ask that you please provide us with an itinerary number or the email address used to make your reservation so that we may fully investigate this matter furtherWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
April 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationExpedia does not own or operate any hotels, nor do we set any cancellation or refund policiesHowever on April 14, 2017, Expedia processed a courtesy refund in the amount of $back to the customer’s original form of paymentThis amount represents the outstanding refund dueOn December 4, 2016, the customer was originally refunded $The time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refundsWe apologize for any inconvenience this delay may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
September 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on January 22, 2016, Mr [redacted] booked a roundtrip Philippine Airline flight scheduled for travel July 3, 2016, through August 11, We understand from Mr***’s complaint that his flight was affected by an airline cancellation but, he was not notifiedMr [redacted] is requesting a refund for the flight as a resultHe also expressed dissatisfaction with the customer service that he received from Expedia We regret any inconvenience that Mr [redacted] may have encountered related to this matterExpedia representatives were able to confirm that the airline canceled the flight and agreed to a refundWe sent emails on Mr***’s behalf to obtain a waiver that would allow us to process the refund following our processPer our records we have yet to receive the waiver from the airline Though we were not the cause of the flight cancellation, we acknowledge that Mr [redacted] is due a refundAs such, we have processed a refund of $to the original form of paymentRefunds like this usually take between 3-business days to post We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Revdex.com Station Drive, SteDupont, WA Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] Revdex.com case number [redacted] regarding her reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's websiteAgain, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Revdex.com: I am writing this note to advise you that my complaint # [redacted] has been resolved as of May 14th and money refunded Thank you for your help in this matter [redacted] ***
May 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 11, 2016, Mr [redacted] booked an Expedia Vacation Package which included roundtrip flights from Los Angeles, California to Natal, Brazil and a four night stay at the Jardim Oceano Hotel Boutique from June 4, 2016, through June 8, We understand from Mr [redacted] ’ complaint that he is seeking a refund of $He states that he was charged $and should have only been charged $ According to our records, the total cost of Mr [redacted] ’ booking was $He received a discount of $and his credit card was charged $On May 11, 2016, Mr [redacted] received a refund of $59.84, bringing his out of pocket expense to $ We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service