Complaint: [redacted] I am rejecting this response because: Expedia was incorrect when they said I did not submitted a screnshot in my second complaint showing that the hotel itself was cheaper then I paid with ExpediaI have submitted both my receipt showing Expedia offered the exact room to me at $and a $rewards fee was used that I EARNED from many trips and points accrued by booking through Expedia in the pastI also sent the same screenshot that Expedia falsely says they never got in my second email when I stated that even the [redacted] Hotel itself offered the exact room at $I was charged $over the cost the actual hotel charged, the only difference was that I paid that $increase with earned money from a lot of past trips I booked with Expedia Sincerely, [redacted]
October 25, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand [redacted] is requesting a refundOn October 24, 2016, we received receipt of the Revdex.com complaint Our records reflect on June 8, 2016, the customer self-booked a package reservation for [redacted] and Nada HassanTravel was on Spirit Airlines, departing July 8, 2016, from Detroit, Michigan to Fort Lauderdale, Florida; returning on July 12, 2016, from Fort Lauderdale, Florida to Detroit, MichiganThe package includes a hotel stay at the W Fort LauderdaleItinerary Number: [redacted] The customer is stating they submitted a Best Price Guarantee claim; however the customer has not been refunded Upon further researching this matter, we can confirm on June 8, 2016, the customer submitted a Best Price Guarantee claim form with an attachmentExpedia replied to the customer advising they did not meet the criteria per the terms and conditions for the Best Price Guarantee policyExpedia advised the customer the rate must be available to the general public and that the airline site is a membership website Expedia has reviewed the customer’s attachment that was submitted on June 8, The customer did not match the reservation apples to applesThe customer’s attachment does not reflect the room type or the number of travelers for the flight reservation As rates do fluctuate, Expedia offers a Best Price Guarantee PromotionIf the customer finds a lower rate on Expedia or on another U.Sbased website within hours of booking with Expedia, we will credit or refund the difference in priceThe Terms and Conditions for the Best Price Guarantee Promotion states as follows Must be "Apples to Apples" Comparison The Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com Verification of Claims All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnelNor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser – https://www.expedia.com/p/info-other/guarantees We hope the customer understands, Expedia cannot honor the request for the refund or the coupon Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: If you paid for something and it did not meet your expectations or was of good quality wouldn't you want your money back? I made the reservation online not knowing what The Garfield Suites Hotel looked like on the inside and outsideThe pictures on the internet looked like the hotel might be a decent hotel but upon arrival it did not look as it was picturedI was deceived by the picturesIf I had known what this hotel looked like before arrival, I would have never made the reservationI called Garfield Suites to ask them if they could refund my money and they said I would have to call Expedia to get my money backWhen I called Expedia, they said I had to call The Garfield Suites hotel to get my money backSo which one is it? Both Expedia and the Garfield Suites hotel said I have to call one another, just giving me the run aroundI called the hotel to let them know I was canceling the reservation so they could have rented it to another guestI didn't like the quality of the hotel so I didn't stay thereI should not have to pay for a room I did not want to stay in because it didn't meet my standards Sincerely, [redacted] ***
September 24, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Mr***’s complaint he is requesting his best price guarantee claims to be honored.Our records reflect that on September 12, the customer called Expedia and booked a hotel reservation for two travelers using Expedia.com under itinerary [redacted] The customer purchased an eight night hotel reservation at Club Quarters Hotel, Midtown, checking in on December 25, and checking out on January 2, 2018.As of September 18, the customer was issued a refund of $The refund was processed to the original form of paymentIt may take up to days to post to your account and up to billing cycles for the credit to appear on your statementThe timing is based on how long it takes your bank to process.Due to the refund being issued we have also placed a $in Mr***’s accountThis travel coupon is able to be used on a future tripThis coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letterWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
August 2, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand [redacted] is requesting to cancel the reservationOn July 28, 2017, we received receipt of the Revdex.com complaint Our records reflect on July 22, 2017, the customer self-booked a pay later hotel reservation at the SFBedroom Holiday Home by Senstay with a chedate of August 4, 2017, with a check-out date of August 11, 2017, via itinerary number [redacted] The customer is stating that they received an email from the hotel claiming that due to an issue with the customer’s original form of paymentThe reservation would be canceledThe customer is stating the reservation has not been canceled Upon further researching this matter, we can confirm on July 28, 2017, the customer contacted Expedia to cancel the reservationThe customer advised that they received an email from the hotel claiming that there was an issue with the original form of payment and that the reservation would be canceled Based on the hotel policy the reservation is nonrefundableExpedia contacted the hotel on the customer’s behalf; who authorized the cancellationExpedia has canceled the reservation per the customer’s and hotel request Please note that SFBedroom Holiday Home by Senstay is the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope the customer understand that we must adhere to the policies of the hotel in this case We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia has been asking for time since the first time I contacted the customer service department to have this mistake from their end correctedI have called and written to them on Facebook and I have never gotten a responseThey bought time to have my hour expire and have me pay the fee assessed for airline changesOn Expedia's Facebook page there are other customers with the same complaint as mine which does not make this the only case I will soon be traveling and would like this resolvedI'm not asking for much just for Expedia to own up to their mistakeThere was obviously a glitch in their system when I'm not the only one complaining about this Sincerely, [redacted]
August 04, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel refund requestOur records show on August 24, 2015, Ms [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] , with a trip start date of August 28, We understand from Ms [redacted] ’s complaint, she claims she attempted to re-book several times by calling ExpediaThe reservation included flights from both Air Canada and West JetOn the last attempt made on July 29th, 2016, Air Canada advised that even though the credit was still available they no longer had the reservation information on their system and advised Expedia to have customer email the airline directlyAir Canada mentioned they would contact the customer within minutes of receiving the emailMs [redacted] is requesting a full refund of the amount the credit for $1006.78USDUpon researching the customer’s complaint, we can confirm no contact was made by the airlineI contacted the airline and they still want the customer to email them and wait several days before attempting to make the credit availableThe airline advised change fees would be charged per ticket since the customer cancelled original flightsAs a courtesy to Ms [redacted] we have proceeded to process a refund of the credit less the change feesThe total refund made to the customer today is $606.78USDThis has been documented on the customer’s accountExpedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: the answer provided by the business is not satisfying, I want to keep the complaint open until I receive an answer Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: MsK [redacted] called on Thursday April 21st at 11:08amFlight prices are usually much higher if searched from Thursday to SundayI highlighted to MsK [redacted] that the price she was quoting me at that time was higher than the price I foundI noted that I just want to use my flight credit and did not want to pay any additional money to Expedia given the level of difficulty and frustration they have createdMsK [redacted] suggested that I call back and ask to be transferred to the corporate office for someone to assist me when I find a suitable priceI highlighted all prior issues I've had trying to be transferred, and ask for MsK [redacted] to provide the direct corporate number instead of being transferredShe told me that she couldn't provide the direct number because it is Expedia's policy to go through the general number I appreciate MsK [redacted] effort but it doesn't help meI believe that if Expedia is genuinely trying to resolve this problem then there shouldn't be an issue sharing their corporate office numberThere is almost a 100% certainty that I will be given the run around again if I call back the numberThis is my money and I should be able to go online and book the flight I want without a hassleThis ongoing issue has already spoiled the joy of vacationing for me and my family I am kindly asking the Better Business Buro to keep the case open until I am able to get someone on the line who can book the flights for meI will try calling again next week between Monday and WednesdayThank you for your consideration Sincerely and best regards, [redacted] ***
December 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department Expedia Case O- [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a flight reservationWe understand the customer is requesting a refund of an airline ticket Our records indicate on October 29, 2015, the customer self-booked a round trip flight reservation for two travelers using Expedia.com websiteThe flight was operated by [redacted] and scheduled to depart on December 26, 2015, from [redacted] ***, [redacted] to [redacted] , [redacted] and returning on December 27, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providersAs American [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer is responsible for any difference in fare Our records reflect that on November 12, 2015, Ms [redacted] contacted Expedia requesting to change her flights as they were booked incorrectlyOur agent assisted the customer with changing the flight reservation We can confirmed that during the call to change the return dates, the agent did advise Ms [redacted] of the fare rules and that she would be charged $per person to change the flight reservationMs [redacted] agreed to the changes and provided authorization to charge her credit card for the additional chargesAs the tickets are non-refunable, we are unable to provide a refund of the reservation We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
March 6, 2018Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package We understand Ms [redacted] has a complaint regarding a recent package booked through ExpediaWe researched this matter further and our records show a hotel and flight package was booked via our website on February 28, 2018, by Ms [redacted] or an authorized user to their Expedia account, without assistance from an Expedia representative.Expedia was contacted the same day the reservation was booked and the caller indicated the return flights were not confirmed on the confirmation emailUpon checking Expedia representative was able to determine a site error was encountered, however the only alternative was to cancel and refund the entire packageThe customer credit card was refunded $for the hotel portion, and the authorization hold fell off the customer’s credit card, so the customer was not charged for the flights and ultimately refunded in full.Although rare we do understand site errors can sometimes occur, we apologize for any inconvenience caused in this matter.Taking into account your experience we would like to offer a $Expedia Travel Coupon that can be redeemed toward the future purchase of a Expedia Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within your accountYou will receive a separate email with the associated Terms & ConditionsWe hope you will allow us the opportunity to improve upon your experience in the future.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Kiki R***Corporate Customer Service
May 30, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
September 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from ( [redacted] *** (Revdex.com case number [redacted] ) regarding a refund request Our records reflect the customer accessed Expedia.com and booked package itinerary # [redacted] for flights and car rental Regrettably, there appears to have been a system error and the itinerary did not process correctly, making it unable to be retrieved Mr [redacted] reported that his car was not booked and he had to rent an alternate vehicle We show this matter has been resolved on September 18, and 22, when an agent processed two refunds, covering the original car rental in the amount of $paid on the itinerary, and also a refund of the cost of the second car rental, $473.45, so that Mr [redacted] ultimately will have no out of pocket expense for his rental car Expedia deeply regrets the inconvenience this matter caused our customer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
June 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 16, 2017, Mr [redacted] booked a two-night stay at the [redacted] from May 16, through May 18, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingAs such the following cancellation policy would have been provided at the time of booking The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded According to Mr***’s complaint that he checked that there were no cancellation fees prior to bookingHe says that he proceeded with the booking since there were no cancellation feesMr***s stated that he needed to cancel the reservation due to changes made to his itinerary Please note that each of the hotels with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themThere were no errors made by Expedia in regards to this bookingMr [redacted] complained about customer service that he received when he asked to cancel, but the request was denied per the hotel’s policy, not Expedia’s While we acknowledge this complaint as something Expedia is not responsible for, because we value Mr [redacted] as a customer and regret the experience that he reports, we have already undertaken an exception to resolve his complaintA refund in the full amount of his booking $was issued to his original form of payment as a onetime courtesyRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly his credit card company processes refunds Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: Expedia BLAMES Lufthansa for the delays Lufthansa blames Expedia that Expedia is responsible for doing itThe customer is caught in between I specifically asked from you for documentation on the number of hours your agents spent with LufthansaPlease provide these documents Why are you dodging that request? At 4.45pm on Friday, March 11th, well after my first call to Expedia at about 1.30pm, Your Supervisor Rebecca told me that Lufthansa Office is NOW GOING TO BE CLOSED and not enough time to process the change today; Aand that Expedia WILL process that change on March 14thWhy did EXPEDIA FAIL on that commitment? You are blaming LUFTHANSA without providing supporting documentation IN any case EXPEDIA failed on REBECCA's word that the change WILL be done on Mar 14thShe made that committment after talking to LUFTHANSA agents and checking what needs to be done, how and processing times: i.ethat 15minutes left on Friday March11th was NOT good enough etc Why is it that you made one of the two requested changes only on April 4th, well after the deadline of Monday March 14th set by your supervisor Rebecca? Is it because by then I had filed a complained with Revdex.com and then you CHOSE to finally look into it? You have miserably FAILED as travel agentTravel Agents are expected to make such changesIn fact, before purchasing the tickets my wife called and asked about fees for such changes: your agent had replied "The fee is $PLUS fare difference"He did NOT say that, the processing time would be calendar days and a complaint to Revdex.comIf he had stated the TRUTH that you need 20days and a Revdex.com complaint for one change (and NEVER for the second change!), do you think we would have purchased the tickets with you? Quite frankly we do travel a lot all OVER the worldAnd We do make changes especially due to the fact that we have aging parents who run into medical emergencies This experience with EXPEDIA has been the worstI will be glad to document ALL these PUBLIC exchanges and write a balanced review Best, [redacted] Sincerely, [redacted] ***
August 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 15, 2015, Mrs [redacted] booked an Expedia Vacation Package which included roundtrip flights from New Orleans, Louisiana to Cozumel, Mexico and a six-night resort stay from July 18, 2015, through July 24, We understand from Mrs***’s complaint that she arrived at the airport to learn that the flight she scheduled for 9:AM had departed at 8:AMAccording to her complaint, she was not informed about the schedule changeAlthough she was provided with an airline credit for the missed flights the airline could not accommodate her until the following Monday which was two days awayAs a result, Mrs [redacted] accrued additional expenses of approximately $1,700.00, which she is seeking reimbursement forMrs [redacted] eventually purchased tickets through another airline to reach her destination on the following day which also required a one-night hotel stay in New Orleans We have reviewed the circumstances regarding Mrs***’s complaintAccording to our records, an email was sent to inform her of the schedule changeAs she missed the first night of her stay in Cozumel, we were able to process a refund of $on August 5, 2015, to the original form of paymentWe are unable to offer a refund for the other expenses mentioned in the complaint based on the information that we have gatheredWe apologize for the inconvenience this may have caused Please be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changesAn involuntary airline schedule change can include a change in flight numbers, departure and arrival times or operating equipmentOur records show that Mrs***’s flight reservation was affected by minor flight time changes impacting her outbound flightAs these changes were considered minor by airline standards, Expedia accepted these changes on her behalfWe regret that she did not receive the email that we sent her regarding the change We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
April 14, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] regarding the refund request for flight exchange Our records show on February 2nd, 2016, Ms [redacted] completed a package booking on ExpediaWe understand from Ms [redacted] ’s complaint, after requesting a flight exchange on March 22nd, 2016, inaccurate information was provided which resulted in being unable to change the flight or given a refund for the amount of the ticketsThe customer is requesting for the refund of the airfare in the amount of USD$ Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matter and as a courtesy a $refund has been processed back to the original form of paymentAs credit has been given to the customer and the issue has been resolved to Ms [redacted] desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Daniel A [redacted] Tier Customer ServiceTell us why here
January 27, Revdex.com Expedia – DoPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate that on July 11, 2016, Mr [redacted] or an authorized user on his account purchased four- non-refundable, round-trip tickets online via Expedia.com, departing on December 25, 2016, from Rapid City, South Dakota, travelling to Allentown Bthlem, Pennsylvania, and returning on December 30, 2016, via United Airlines itinerary [redacted] We understand from Mr [redacted] complaint that his flight was cancelled due to bad weather and United Airlines issued a full refundMr [redacted] is seeking a refund Upon receipt of Mr [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on December 25, 2016, United Airlines processed a refund back to the original form of payment After further researching this matter, we can confirm that on January 27, 2017, our representative contacted United Airlines to confirm that a refund has been processedOur representative was advised that a full refund for each ticket was processed and a check was sent to ExpediaAt this time, Expedia has not received said check to process a refundUpon receipt of said funds, Expedia will process a full refundWe ask that Mr [redacted] please allow at least two billing cycles Based on the above, Expedia is unable to honor Mr [redacted] refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because: It looks like we are running in circles hereI had to cancel the trip because of a medical emergency and the agent told me I had one year to rebook the flight and my understanding was that the year starts from the departure day (Common sense!!)This case is not going to be closed until I get a refund for the flight and the hotel rooms that I did not usePlease do not send me emails to repeat what you've already said so many timesContact me when you come up with an actual resolution to this problemThis is unacceptable customer service!! Sincerely, [redacted]
September 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
Complaint: [redacted] I am rejecting this response because: Expedia was incorrect when they said I did not submitted a screnshot in my second complaint showing that the hotel itself was cheaper then I paid with ExpediaI have submitted both my receipt showing Expedia offered the exact room to me at $and a $rewards fee was used that I EARNED from many trips and points accrued by booking through Expedia in the pastI also sent the same screenshot that Expedia falsely says they never got in my second email when I stated that even the [redacted] Hotel itself offered the exact room at $I was charged $over the cost the actual hotel charged, the only difference was that I paid that $increase with earned money from a lot of past trips I booked with Expedia Sincerely, [redacted]
October 25, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand [redacted] is requesting a refundOn October 24, 2016, we received receipt of the Revdex.com complaint Our records reflect on June 8, 2016, the customer self-booked a package reservation for [redacted] and Nada HassanTravel was on Spirit Airlines, departing July 8, 2016, from Detroit, Michigan to Fort Lauderdale, Florida; returning on July 12, 2016, from Fort Lauderdale, Florida to Detroit, MichiganThe package includes a hotel stay at the W Fort LauderdaleItinerary Number: [redacted] The customer is stating they submitted a Best Price Guarantee claim; however the customer has not been refunded Upon further researching this matter, we can confirm on June 8, 2016, the customer submitted a Best Price Guarantee claim form with an attachmentExpedia replied to the customer advising they did not meet the criteria per the terms and conditions for the Best Price Guarantee policyExpedia advised the customer the rate must be available to the general public and that the airline site is a membership website Expedia has reviewed the customer’s attachment that was submitted on June 8, The customer did not match the reservation apples to applesThe customer’s attachment does not reflect the room type or the number of travelers for the flight reservation As rates do fluctuate, Expedia offers a Best Price Guarantee PromotionIf the customer finds a lower rate on Expedia or on another U.Sbased website within hours of booking with Expedia, we will credit or refund the difference in priceThe Terms and Conditions for the Best Price Guarantee Promotion states as follows Must be "Apples to Apples" Comparison The Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com Verification of Claims All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnelNor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser – https://www.expedia.com/p/info-other/guarantees We hope the customer understands, Expedia cannot honor the request for the refund or the coupon Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: If you paid for something and it did not meet your expectations or was of good quality wouldn't you want your money back? I made the reservation online not knowing what The Garfield Suites Hotel looked like on the inside and outsideThe pictures on the internet looked like the hotel might be a decent hotel but upon arrival it did not look as it was picturedI was deceived by the picturesIf I had known what this hotel looked like before arrival, I would have never made the reservationI called Garfield Suites to ask them if they could refund my money and they said I would have to call Expedia to get my money backWhen I called Expedia, they said I had to call The Garfield Suites hotel to get my money backSo which one is it? Both Expedia and the Garfield Suites hotel said I have to call one another, just giving me the run aroundI called the hotel to let them know I was canceling the reservation so they could have rented it to another guestI didn't like the quality of the hotel so I didn't stay thereI should not have to pay for a room I did not want to stay in because it didn't meet my standards Sincerely, [redacted] ***
September 24, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRe: Expedia Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Mr***’s complaint he is requesting his best price guarantee claims to be honored.Our records reflect that on September 12, the customer called Expedia and booked a hotel reservation for two travelers using Expedia.com under itinerary [redacted] The customer purchased an eight night hotel reservation at Club Quarters Hotel, Midtown, checking in on December 25, and checking out on January 2, 2018.As of September 18, the customer was issued a refund of $The refund was processed to the original form of paymentIt may take up to days to post to your account and up to billing cycles for the credit to appear on your statementThe timing is based on how long it takes your bank to process.Due to the refund being issued we have also placed a $in Mr***’s accountThis travel coupon is able to be used on a future tripThis coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letterWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
August 2, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand [redacted] is requesting to cancel the reservationOn July 28, 2017, we received receipt of the Revdex.com complaint Our records reflect on July 22, 2017, the customer self-booked a pay later hotel reservation at the SFBedroom Holiday Home by Senstay with a chedate of August 4, 2017, with a check-out date of August 11, 2017, via itinerary number [redacted] The customer is stating that they received an email from the hotel claiming that due to an issue with the customer’s original form of paymentThe reservation would be canceledThe customer is stating the reservation has not been canceled Upon further researching this matter, we can confirm on July 28, 2017, the customer contacted Expedia to cancel the reservationThe customer advised that they received an email from the hotel claiming that there was an issue with the original form of payment and that the reservation would be canceled Based on the hotel policy the reservation is nonrefundableExpedia contacted the hotel on the customer’s behalf; who authorized the cancellationExpedia has canceled the reservation per the customer’s and hotel request Please note that SFBedroom Holiday Home by Senstay is the merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope the customer understand that we must adhere to the policies of the hotel in this case We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Expedia has been asking for time since the first time I contacted the customer service department to have this mistake from their end correctedI have called and written to them on Facebook and I have never gotten a responseThey bought time to have my hour expire and have me pay the fee assessed for airline changesOn Expedia's Facebook page there are other customers with the same complaint as mine which does not make this the only case I will soon be traveling and would like this resolvedI'm not asking for much just for Expedia to own up to their mistakeThere was obviously a glitch in their system when I'm not the only one complaining about this Sincerely, [redacted]
August 04, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel refund requestOur records show on August 24, 2015, Ms [redacted] self-booked an Expedia.com flight reservation via booking number [redacted] , with a trip start date of August 28, We understand from Ms [redacted] ’s complaint, she claims she attempted to re-book several times by calling ExpediaThe reservation included flights from both Air Canada and West JetOn the last attempt made on July 29th, 2016, Air Canada advised that even though the credit was still available they no longer had the reservation information on their system and advised Expedia to have customer email the airline directlyAir Canada mentioned they would contact the customer within minutes of receiving the emailMs [redacted] is requesting a full refund of the amount the credit for $1006.78USDUpon researching the customer’s complaint, we can confirm no contact was made by the airlineI contacted the airline and they still want the customer to email them and wait several days before attempting to make the credit availableThe airline advised change fees would be charged per ticket since the customer cancelled original flightsAs a courtesy to Ms [redacted] we have proceeded to process a refund of the credit less the change feesThe total refund made to the customer today is $606.78USDThis has been documented on the customer’s accountExpedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: the answer provided by the business is not satisfying, I want to keep the complaint open until I receive an answer Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: MsK [redacted] called on Thursday April 21st at 11:08amFlight prices are usually much higher if searched from Thursday to SundayI highlighted to MsK [redacted] that the price she was quoting me at that time was higher than the price I foundI noted that I just want to use my flight credit and did not want to pay any additional money to Expedia given the level of difficulty and frustration they have createdMsK [redacted] suggested that I call back and ask to be transferred to the corporate office for someone to assist me when I find a suitable priceI highlighted all prior issues I've had trying to be transferred, and ask for MsK [redacted] to provide the direct corporate number instead of being transferredShe told me that she couldn't provide the direct number because it is Expedia's policy to go through the general number I appreciate MsK [redacted] effort but it doesn't help meI believe that if Expedia is genuinely trying to resolve this problem then there shouldn't be an issue sharing their corporate office numberThere is almost a 100% certainty that I will be given the run around again if I call back the numberThis is my money and I should be able to go online and book the flight I want without a hassleThis ongoing issue has already spoiled the joy of vacationing for me and my family I am kindly asking the Better Business Buro to keep the case open until I am able to get someone on the line who can book the flights for meI will try calling again next week between Monday and WednesdayThank you for your consideration Sincerely and best regards, [redacted] ***
December 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department Expedia Case O- [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a flight reservationWe understand the customer is requesting a refund of an airline ticket Our records indicate on October 29, 2015, the customer self-booked a round trip flight reservation for two travelers using Expedia.com websiteThe flight was operated by [redacted] and scheduled to depart on December 26, 2015, from [redacted] ***, [redacted] to [redacted] , [redacted] and returning on December 27, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and [redacted] and is subject to the rules and restrictions of those providersAs American [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules, the tickets were non-refundable with a change penalty fee of $per passenger would be chargedIn addition, the customer is responsible for any difference in fare Our records reflect that on November 12, 2015, Ms [redacted] contacted Expedia requesting to change her flights as they were booked incorrectlyOur agent assisted the customer with changing the flight reservation We can confirmed that during the call to change the return dates, the agent did advise Ms [redacted] of the fare rules and that she would be charged $per person to change the flight reservationMs [redacted] agreed to the changes and provided authorization to charge her credit card for the additional chargesAs the tickets are non-refunable, we are unable to provide a refund of the reservation We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
March 6, 2018Revdex.comAlaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package We understand Ms [redacted] has a complaint regarding a recent package booked through ExpediaWe researched this matter further and our records show a hotel and flight package was booked via our website on February 28, 2018, by Ms [redacted] or an authorized user to their Expedia account, without assistance from an Expedia representative.Expedia was contacted the same day the reservation was booked and the caller indicated the return flights were not confirmed on the confirmation emailUpon checking Expedia representative was able to determine a site error was encountered, however the only alternative was to cancel and refund the entire packageThe customer credit card was refunded $for the hotel portion, and the authorization hold fell off the customer’s credit card, so the customer was not charged for the flights and ultimately refunded in full.Although rare we do understand site errors can sometimes occur, we apologize for any inconvenience caused in this matter.Taking into account your experience we would like to offer a $Expedia Travel Coupon that can be redeemed toward the future purchase of a Expedia Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within your accountYou will receive a separate email with the associated Terms & ConditionsWe hope you will allow us the opportunity to improve upon your experience in the future.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Kiki R***Corporate Customer Service
May 30, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
September 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from ( [redacted] *** (Revdex.com case number [redacted] ) regarding a refund request Our records reflect the customer accessed Expedia.com and booked package itinerary # [redacted] for flights and car rental Regrettably, there appears to have been a system error and the itinerary did not process correctly, making it unable to be retrieved Mr [redacted] reported that his car was not booked and he had to rent an alternate vehicle We show this matter has been resolved on September 18, and 22, when an agent processed two refunds, covering the original car rental in the amount of $paid on the itinerary, and also a refund of the cost of the second car rental, $473.45, so that Mr [redacted] ultimately will have no out of pocket expense for his rental car Expedia deeply regrets the inconvenience this matter caused our customer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
June 8, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on May 16, 2017, Mr [redacted] booked a two-night stay at the [redacted] from May 16, through May 18, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingAs such the following cancellation policy would have been provided at the time of booking The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded According to Mr***’s complaint that he checked that there were no cancellation fees prior to bookingHe says that he proceeded with the booking since there were no cancellation feesMr***s stated that he needed to cancel the reservation due to changes made to his itinerary Please note that each of the hotels with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themThere were no errors made by Expedia in regards to this bookingMr [redacted] complained about customer service that he received when he asked to cancel, but the request was denied per the hotel’s policy, not Expedia’s While we acknowledge this complaint as something Expedia is not responsible for, because we value Mr [redacted] as a customer and regret the experience that he reports, we have already undertaken an exception to resolve his complaintA refund in the full amount of his booking $was issued to his original form of payment as a onetime courtesyRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly his credit card company processes refunds Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: Expedia BLAMES Lufthansa for the delays Lufthansa blames Expedia that Expedia is responsible for doing itThe customer is caught in between I specifically asked from you for documentation on the number of hours your agents spent with LufthansaPlease provide these documents Why are you dodging that request? At 4.45pm on Friday, March 11th, well after my first call to Expedia at about 1.30pm, Your Supervisor Rebecca told me that Lufthansa Office is NOW GOING TO BE CLOSED and not enough time to process the change today; Aand that Expedia WILL process that change on March 14thWhy did EXPEDIA FAIL on that commitment? You are blaming LUFTHANSA without providing supporting documentation IN any case EXPEDIA failed on REBECCA's word that the change WILL be done on Mar 14thShe made that committment after talking to LUFTHANSA agents and checking what needs to be done, how and processing times: i.ethat 15minutes left on Friday March11th was NOT good enough etc Why is it that you made one of the two requested changes only on April 4th, well after the deadline of Monday March 14th set by your supervisor Rebecca? Is it because by then I had filed a complained with Revdex.com and then you CHOSE to finally look into it? You have miserably FAILED as travel agentTravel Agents are expected to make such changesIn fact, before purchasing the tickets my wife called and asked about fees for such changes: your agent had replied "The fee is $PLUS fare difference"He did NOT say that, the processing time would be calendar days and a complaint to Revdex.comIf he had stated the TRUTH that you need 20days and a Revdex.com complaint for one change (and NEVER for the second change!), do you think we would have purchased the tickets with you? Quite frankly we do travel a lot all OVER the worldAnd We do make changes especially due to the fact that we have aging parents who run into medical emergencies This experience with EXPEDIA has been the worstI will be glad to document ALL these PUBLIC exchanges and write a balanced review Best, [redacted] Sincerely, [redacted] ***
August 13, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 15, 2015, Mrs [redacted] booked an Expedia Vacation Package which included roundtrip flights from New Orleans, Louisiana to Cozumel, Mexico and a six-night resort stay from July 18, 2015, through July 24, We understand from Mrs***’s complaint that she arrived at the airport to learn that the flight she scheduled for 9:AM had departed at 8:AMAccording to her complaint, she was not informed about the schedule changeAlthough she was provided with an airline credit for the missed flights the airline could not accommodate her until the following Monday which was two days awayAs a result, Mrs [redacted] accrued additional expenses of approximately $1,700.00, which she is seeking reimbursement forMrs [redacted] eventually purchased tickets through another airline to reach her destination on the following day which also required a one-night hotel stay in New Orleans We have reviewed the circumstances regarding Mrs***’s complaintAccording to our records, an email was sent to inform her of the schedule changeAs she missed the first night of her stay in Cozumel, we were able to process a refund of $on August 5, 2015, to the original form of paymentWe are unable to offer a refund for the other expenses mentioned in the complaint based on the information that we have gatheredWe apologize for the inconvenience this may have caused Please be advised that Expedia does not have a direct control over the flight schedules of the airlines especially regarding involuntary schedule changesAn involuntary airline schedule change can include a change in flight numbers, departure and arrival times or operating equipmentOur records show that Mrs***’s flight reservation was affected by minor flight time changes impacting her outbound flightAs these changes were considered minor by airline standards, Expedia accepted these changes on her behalfWe regret that she did not receive the email that we sent her regarding the change We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
April 14, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] regarding the refund request for flight exchange Our records show on February 2nd, 2016, Ms [redacted] completed a package booking on ExpediaWe understand from Ms [redacted] ’s complaint, after requesting a flight exchange on March 22nd, 2016, inaccurate information was provided which resulted in being unable to change the flight or given a refund for the amount of the ticketsThe customer is requesting for the refund of the airfare in the amount of USD$ Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matter and as a courtesy a $refund has been processed back to the original form of paymentAs credit has been given to the customer and the issue has been resolved to Ms [redacted] desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Daniel A [redacted] Tier Customer ServiceTell us why here
January 27, Revdex.com Expedia – DoPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate that on July 11, 2016, Mr [redacted] or an authorized user on his account purchased four- non-refundable, round-trip tickets online via Expedia.com, departing on December 25, 2016, from Rapid City, South Dakota, travelling to Allentown Bthlem, Pennsylvania, and returning on December 30, 2016, via United Airlines itinerary [redacted] We understand from Mr [redacted] complaint that his flight was cancelled due to bad weather and United Airlines issued a full refundMr [redacted] is seeking a refund Upon receipt of Mr [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on December 25, 2016, United Airlines processed a refund back to the original form of payment After further researching this matter, we can confirm that on January 27, 2017, our representative contacted United Airlines to confirm that a refund has been processedOur representative was advised that a full refund for each ticket was processed and a check was sent to ExpediaAt this time, Expedia has not received said check to process a refundUpon receipt of said funds, Expedia will process a full refundWe ask that Mr [redacted] please allow at least two billing cycles Based on the above, Expedia is unable to honor Mr [redacted] refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because: It looks like we are running in circles hereI had to cancel the trip because of a medical emergency and the agent told me I had one year to rebook the flight and my understanding was that the year starts from the departure day (Common sense!!)This case is not going to be closed until I get a refund for the flight and the hotel rooms that I did not usePlease do not send me emails to repeat what you've already said so many timesContact me when you come up with an actual resolution to this problemThis is unacceptable customer service!! Sincerely, [redacted]
September 24, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %