EVS Automotive Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer was invited to the dealership to go over past service recommendations for the 2005 Volkswagen Jetta TDI as well as her recent repair bill for the transmission. In goodfaith, we provided assistance with her repair bill. Customer is happy and was a pleasure to work with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I have called [redacted] back and left a message.  There has been no remedies mentioned or spoken about on the repairs on my vehicle. I will try again later to speak with [redacted]. I would like my vehicle fixed properly where I can drive.
Regards,
[redacted]

The current staff at EVSVW, went above and beyond to resolve a tough situation and completely turn it around leaving me extremely impressed by their professionalism.  The General Manager, Matt [redacted], was extremely professional from start to finish.  He listened to me when I was extremely upset and made it very clear to me that he was going to see to it that this situation was resolved.  He 100% made good on his word!The Sales Manager, Ted [redacted], was extremely accommodating throughout the entire process as well.  He genuinely wanted to ensure that we were taken care of.  The Sales Consultant that helped us, Tony [redacted], was by far the nicest and real person you could work with.  He gets how to handle people and he makes things feel effortless.Dan from Finance made the paperwork process a breeze to deal with.  It was very timely and  professional.I would like to thank the staff for everything that they did to turn things around.  They did not have any part in causing the issue that I faced, yet they did everything they could to make things right.  I will refer them to anyone that I know who is in the market and definitely will come back in the future.

Mr. Colmerauer,If Ms. [redacted] wants her belly pan replaced at another dealership we are willing to refund Ms. [redacted] a total of $135.  That is the amount it would cost our dealership to replace the belly pan, the amount includes parts and labor. If Ms. [redacted] accepts the offer we will consider the matter closed once the refund is issued. Thank you.

We are still working directly with the customer to come to a resolution. If you have any additional questions, please feel free to contact me. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]