EVS Automotive Group

It is procedure that any vehicle that is put on hold for a customer, a deposit is made to secure the vehicle so no other customer can come in and buy the vehicle We weren't able to come to an agreement once the Ms [redacted] arrived to the dealership We do apologize that the refund hasn't happened yet and will do so immediately [redacted] who was to refund the deposit is no longer with the company for a couple weeks and the card number was shredded by the past [redacted] If the customer can call with the card number I will refund immediately along the the interest for the past three weeks Assuming the interest rate is 18% that would put the interest amount around $we will round up to $5.00.I am off the weekend but the customer can contact Adam Bartoszak tonight or tomorrow otherwise I will be back in the office Monday at 9am.Any further questions can be directed to me.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.An apology is not sufficient here salesmen, who represent EVS when they are clocked in on the job directly expressed verbally wrong information that was a determining factor in us deciding to lease when we originally were going to buy That means we entered into this lease contract under pretenses This information was not just a minor error, they went into depth about these options as a way to get me and my wife to sign a lease That means intent was there to deceive I have also filed a complaint with the FCC because of deceptive practices You are not disputing that your staff said that and even said in an email that they overpromisedProviding me a copy of a lease that I already have does not cover you Contract or not, I was promised this option and I am not letting this go.I am going to wait and see what the FCC says If they cannot assist me, then my next step is getting my attorney involved and contacting the news to explain how your staff's deceptive practices are not being remedied by you I am not letting this go [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We are still working directly with the customer to come to a resolutionIf you have any additional questions, please feel free to contact meThank you

Customer was invited to the dealership to go over past service recommendations for the Volkswagen Jetta TDI as well as her recent repair bill for the transmissionIn goodfaith, we provided assistance with her repair billCustomer is happy and was a pleasure to work with

MrColmerauer,If Ms [redacted] wants her belly pan replaced at another dealership we are willing to refund Ms [redacted] a total of $ That is the amount it would cost our dealership to replace the belly pan, the amount includes parts and laborIf Ms [redacted] accepts the offer we will consider the matter closed once the refund is issuedThank you

The current staff at EVSVW, went above and beyond to resolve a tough situation and completely turn it around leaving me extremely impressed by their professionalism The General Manager, Matt [redacted] , was extremely professional from start to finish He listened to me when I was extremely upset and made it very clear to me that he was going to see to it that this situation was resolved He 100% made good on his word!The Sales Manager, Ted [redacted] , was extremely accommodating throughout the entire process as well He genuinely wanted to ensure that we were taken care of The Sales Consultant that helped us, Tony ***, was by far the nicest and real person you could work with He gets how to handle people and he makes things feel effortless.Dan from Finance made the paperwork process a breeze to deal with It was very timely and professional.I would like to thank the staff for everything that they did to turn things around They did not have any part in causing the issue that I faced, yet they did everything they could to make things right I will refer them to anyone that I know who is in the market and definitely will come back in the future

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my... complaint. For your reference, details of the offer I reviewed appear below.I have called [redacted] back and left a message. There has been no remedies mentioned or spoken about on the repairs on my vehicle. I will try again later to speak with ***. I would like my vehicle fixed properly where I can drive. Regards, [redacted] ***

After reviewing the matter a check has been issued to the customer in the full amount of $and has been placed in the mail We apologize for the inconvience to the customer.If there are any further questions please direct them to the undersigned.Thank you.Sincerely, [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The dealer should have informed the purchaser that the bracket they would use would cause significant damage to the car They never informed me that they were drilling into the car bumper Had they informed me I would have purchased the more expensive bracket that doesn't require drilling of holes into the bumper However they did not ask and they did this on their own.Regards,
*** ***

The customer was contacted and apologized to for any inconvenience we may have caused him and welcomed him back to have the emissions testing doneHe stated it was already performedWe explained that our employee that does the emissions testing on Saturday left early for the day for family reasons
just as he pulled inWe did advise the customer that we have certified employees and we are now in the process of getting more employees certified so this situation does not occur again. In good faith, we offered the customer a free oil and filter certificate for the inconvenience we have caused himThe customer declined. We advised him that we are still willing to honor that free oil and filter change

Customer was contacted times by phone and voicemails leftCustomer hasn’t returned any calls as of today, June 30,

Upon review of the deal and the complaint, I apologize for the misinformation that was given to youYou can definitely upgrade your lease, but the remaining lease payments would be due or can get rolled into your new leaseAccording to your Motor Vehicle Lease Agreement signed on 9/3/2015, there
is information on the back of the lease that explains the Early Termination Liability that also explains mileage charges. Please find attached a copy of the front and back of your Motor Vehicle Lease Agreement. Again, I truly apologize for this inconvenience and misinformationIf you ever need to reach any of our staff, please feel free to call ###-###-#### and we would be happy to help you

This letter is in regards to your letter dated December 12, Ms*** came to ourdealership for her scheduled oil change the morning of December 10, When dropping offthe vehicle Ms*** stated that she works close to the dealership and to call when the oilchange was completeAt the
time of drop off there was no mention from Ms*** of a tirelight being on her vehicleDue to this fact it took longer than expected to properly diagnosis(tire valve stem) and receive part as we are not a Ford dealer*** ***, *** ***called Ms*** as soon as the repair was completeMs*** picked up her vehicle anddrove offMs*** did come back after due to a noise coming from her vehicleAfterwardswe immediately looked over the vehicleIt was determined that one of the factory fastenerscame lose which caused the belly pan to drag and make the noiseThe fastener is a plasticscrew that comes from the factory and is known to wear; the fastener on Ms***'s vehicledid show some signs of wearWe informed Ms*** of the fastener and told her that wewould secure the belly panThe technician used the factory fastener and as a secondaryprecaution used ties for extra reinforcementMs*** then left the dealership.Ms***'s vehicle had 45,miles on it at the time of service; previous service work at ourdealership on her vehicle was performed with 25,miles which means Ms***'s vehiclehas been serviced elsewhere for oil changesRemoval of the fasteners during oil changes overtime make the fasteners wearPerhaps the service express technician should have notated thefastener showing wear at the time of repairNevertheless a second means was used to securethe belly panThe vehicle was inspected once the belly pan had dragged and showed no signsof damageThe belly pan is simply a protective cover for the bottom of motor.It should be mentioned that Ms*** never called our dealership once she left to let us knowthat she was dissatisfiedAs for an apology from the service manager, he never knew of theincidentThis letter along with a Revdex.com and Department of Agriculture Letter was the firstmention to management about the issueThe man in a suit was a sales manager who was inservice for another matter and had no idea of Ms***'s issueThe *** *** didapologize and give Ms*** a free oil changeIf the management team would have knownabout the incident at the time or prior to any letters an apology would have taken placeWeapologize for the incident.In a gesture of goodwill we are willing to reimburse Ms*** an hour of diagnostic time at adealership of her choosing to re-inspect the belly pan

The customer has called back and her vehicle was brought in on July 14th

Mr. [redacted]:Please see attached document from Wisconsin Department of Transportation.  It is state law that front license plates are installed.  We install front plates on all of our vehicles.  We simply follow state laws.  If you have any further questions please feel free to...

call anytime.Sincerely,[redacted]
[redacted]

It is procedure that any vehicle that is put on hold for a customer, a deposit is made to secure the vehicle so no other customer can come in and buy the vehicle.  We weren't able to come to an agreement once the Ms. [redacted] arrived to the dealership.  We do apologize that...

the refund hasn't happened yet and will do so immediately.  [redacted] who was to refund the deposit is no longer with the company for a couple weeks and the card number was shredded by the past [redacted].  If the customer can call with the card number I will refund immediately along the the interest for the past three weeks.  Assuming the interest rate is 18% that would put the interest amount around $1.38 we will round up to $5.00.I am off the weekend but the customer can contact Adam Bartoszak tonight or tomorrow otherwise I will be back in the office Monday at 9am.Any further questions can be directed to me.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.An apology is not sufficient here.  2 salesmen, who represent EVS when they are clocked in on the job directly expressed verbally wrong information that was a determining factor in us deciding to lease when we originally were going to buy.  That means we entered into this lease contract under false pretenses.  This information was not just a minor error, they went into depth about these options as a way to get me and my wife to sign a lease.  That means intent was there to deceive.  I have also filed a complaint with the FCC because of deceptive practices.  You are not disputing that your staff said that and even said in an email that they overpromised. Providing me a copy of a lease that I already have does not cover you.  Contract or not, I was promised this option and I am not letting this go.I am going to wait and see what the FCC says.  If they cannot assist me, then my next step is getting my attorney involved and contacting the news to explain how your staff's deceptive practices are not being remedied by you.  I am not letting this go.  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

After reviewing the matter a check has been issued to the customer in the full amount of $346.87 and has been placed in the mail.  We apologize for the inconvience to the customer.If there are any further questions please direct them to the undersigned.Thank you.Sincerely,[redacted]...

[redacted]

Mr. [redacted]:As stated before we follow state laws, the state provides two license plates to dealers that we install upon delivery.  Ms. [redacted] never mentioned prior to delivery that she would not follow state law to have a front license plate on her vehicle.  Our offer still stands to fill the holes at a discounted price.We will consider this matter closed unless Ms. [redacted] decides to have holes repaired.Thank you.