Evelina Skin

In regards to the complaint that was received and the complainant [redacted], our position on the matter is below for your review. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which...

begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. Per system records, the customer had already agreed to a partial refund of $58.46 and $57.46 as of 3/29/2017 to keep the products for $39.95 each. Due to this agreement, we are unable to apply any additional refunds to the account. Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund. Sincerely, [redacted]
Evelina Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This only states that I can have a refund.  This doesn't address the real issue that their advertising practices are horrible for the customers.  I don't care how many times the terms and condition LINK appears! It is never stated outright and that is the best business practice possible. I will not ACCEPT this resolution just so you can wipe my complaint clean and look as though you have done your part to resolve the issue. The issue has not been resolved until the company changes the messages upfront for the customer.
Regards,
[redacted]

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products. Per system records, [redacted] has been charged for the following:12/6/2016:One (1) [redacted] - $4.95 S&HOne (1) [redacted] - $3.95 S&HOne...

(1) [redacted] - $24.95Shipping Assurance - $2.95-------1/5/2017:One (1) [redacted] - $98.41One (1) [redacted] - $97.41 The charges of $98.41 and $97.41 are for the products that the customer currently has and not for a new shipment. They were shipped two 30 day supplies of products which she had 14 days to evaluate. We did not hear from the complainant within the 14-day trial period so we assumed that you enjoyed the products and you were billed accordingly for it. This was outlined in the terms and conditions that you did agree to when the order was placed.The reason the charge is delayed is that, when attempting to charge the customer for their products on the correct date, 12/21/2016, the charges were declined. They were declined again on 12/23/2016 and once more on 12/30/2016.  As a courtesy to the customer, we have issued a full refund of $98.41 and $97.41 for their trial products, however we do ask that the customer return the products that they have received to the following address: Evelina Returns[redacted]We suggest that you ship through [redacted], as most other shipping companies do not deliver to PO Boxes. Refund Information:01/18/2017 10:39am - Refunded - $97.41 Trans-ID: [redacted] 01/18/2017 10:39am - Refunded - $98.41 Trans-ID: [redacted]  Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund.

Below is the same response, as we are unable to act further on this customer's account:Per system records, the following orders were placed on 10/3/2016:One (1) Serum Trial - $4.95 S&HShipping Assurance - $2.95As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered.Per system records, the customer agreed to keep the most recent shipment of product for $39.95 as of 11/19/2016 and was issued her partial refund of $58.46 at that time.The customer was informed by multiple agents that she would not be issued a full refund for the product due to the return being received over 30 days from the ordering date and due to the agreement to keep the product for $39.95.We did attempt to issue a full refund for the client once she threatened to contact Revdex.com, which failed in our system as of 2/4/2017. We are currently unable to issue any further refunds to the account at this time due to this error. We apologize for any inconvenience.

Per system records the complainant did agree to that product when the order was originally placed on August 7, 2016. The complainant did have the option of not ordering the second product by clicking the button "no thank you". We have not received any returned products from the complainant so we...

were not able to issue any refunds. As a courtesy, the refund of $3.95 and $4.95 has been issued back to the complainant in good faith that both products will be confirmed returned back to us. Please allow 7-10 business days for that refund to reflect and the return address is below.  [redacted]  
[redacted]