Evelina Skin

The Terms and Conditions are available throughout the entire ordering process at the bottom of ever web page and must be agreed to before you are able to purchase any of our productsAs agreed to by the Terms and Conditions of the original order, we send the customer a Day supply of product for
the price of shipping as part of a Day Trial, which begins the date of the orderThey have Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basisIf the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the TrialHowever, if we do not receive a cancellation request in the Day time frame, we charge the full price for the product that was ordered. As a courtesy to the customer, we have issued full refunds in the amounts of $and $back to the customer's account in good faith that the customer will return the product to the address listed below: Evelina ReturnsPO Box 52033Phoenix, AZ 85072-2033 Please advise the customer that while refunds typically take 7-business days to process, we have seen it take up to daysIf they still have not received the refund at this point in time, we suggest that they contact their financial institution for alternative methods of obtaining a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The mentioned business does have the conditions of a day trial, ***beginning from the date of order***. I called the company to company to complain that I had been charged for two products. The US mail service showed that the product had been delivered to my mail box within days. This would have left me days to try their product (Had I actually received their product). However, living in the country our mail boxes are exposed to anyone and everyone who happens to pass by during the day. As I claimed to this company, I did NOT receive this product on the date claimed. I don’t know if this package was removed from my box or if it was delivered to someone else’s box, (which happens occasionally), but I did not receive this offer. This company actually offered me a full refund for returning the unused product. Again, I can not return something that I did not receive! I did not agree to a partial refund, that is all they; would offer me. I don’t know if anything else can be done at this point, but I have to try. This kind of policy needs to be changed. It is so unfair to the consumer and is meant to sucker in people to try the product in a very small time period and then sign them up for excessive prices for products that don’t work. *** ***@gmail.com

Per system records, the following orders were placed on 12/31/2016: One (1) Miracle Eye Serum - $One (1) Serum Trial - $S&H One (1) Cream Trial - $S&H Shipping Assurance - $As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of
product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, we did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was orderedWe have issued a full refund for the products ordered to the customer in good faith that they will return what they have received to the following address: *** *** ** *** *** *** ** *** However, as agreed to by the Terms and Conditions of the original order, we are unable to refund any charges associated with shipping the productRefund Information: 02/27/01:01pm - Refunded - $Trans-ID: *** 02/27/01:01pm - Refunded - $Trans-ID: *** 02/27/01:01pm - Refunded - $Trans-ID: *** Please be advised that while refunds typically take 5-business days to process, I have seen it take up to daysIf you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refundSincerely, *** Evelina Customer Support

The 14 day trial period did begin the day that the order was placed and not received, this was outlined and explained in the terms and conditions that the complainant did agree to when the order was originally placed. The complainant did acknowledge the terms and the order was finalized. We have not...

received any returned products from the complainant as of today, September 8, 2016 for a full refund to be issued. As a courtesy we will issue two full refunds of $98.41 and $97.41 back to the account in which it came from in good faith that both products will be returned. Please allow 7-10 business days for that refund to reflect and the return address is below. Evelina Returns  PO Box [redacted]  Phoenix, AZ 85072-2033

Please consider reopening this case.  I have not received a check Evelina Skin was supposed to send several weeks ago.  I did not realize I was indicating my acceptance of the request and concluding it.  I thought I was simply accepting the terms of the request.  I would be so happy to get this matter settled and be able to accept it fully.  I have so many phone calls documented, names of people, as well as emails, all requesting I wait another 30 days, finally 10 days---and it still isn't happening!!!  Incidentally, they do have the correct address on file, so that is no excuse. Thank you so much for reconsidering this complaint.

Unfortunately, our Trial program does not work like that. As agreed to by the Terms and Conditions of the original order, we send the customer a 30 Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. The customer has 14 Days from the date of...

the order to try the product and decide if they would like to continue receiving it on a monthly basis. If they decide that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for them. However, if we do not receive a cancellation request in the 14 Day time frame, we charge the customer the full price for the product that they ordered. A cancellation request was sent in to us twice on 9.16.2016, both of which we responded to educated the customer about our Terms and Conditions. As a courtesy, we will refund the $98.41 back to the customer's account, however we do request that the customer return the product, as we do not send samples, we send a 30 day supply on a trial period to build awareness of our products and services. We ask that the customer return the product to the following address:Evelina Returns[redacted]
[redacted]

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14...

Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 14 Day time frame, we charge you the full price for the product that you ordered. Unfortunately, we are unable to issue refunds on charges for product over 30 days old. As a courtesy, we have issued a full refund of $98.41 and $97.41 for their most recent shipment of product, ordered on 12.6.2016. We do ask, however, that the product be returned to the following address:Evelina Returns[redacted]We suggest that the customer ship through USPS, as most other shipping companies do not deliver to PO Boxes. Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If they still have not received the refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund.

As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue...

receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. Per system records, the customer called in about her charges as of 12/12/2016, at which point she was issued a full refund of $98.41 and $97.41 to avoid a dispute with her financial institution. At no point was the customer told to return product, nor was she issued Returned Merchandise Authorization (RMA) numbers to make the returns eligible for a refund. As the customer was already issued a full refund for the most recent shipment of product, we are unable to issue any further refunds to the account. Refund Information: 12/12/2016 03:15pm By [redacted] - Refunded - $97.41 Trans-ID: [redacted]
12/12/2016 03:15pm By [redacted] - Refunded - $98.41 Trans-ID: [redacted] We do apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before you are able to purchase any of our products
As
agreed to by these Terms and Conditions, we send you a 30-Day
supply of product for the price of shipping as part of a Day Trial, which
begins the date of the orderYou have Days from the date of the order to
try the product and decide if you would like to continue receiving it monthly
If you decide that you do not wish to receive the product monthly, all you need
to do is call or email our Customer Care center and we are happy to cancel your
Trial for youHowever, if we do not receive a cancellation request in the
Day time frame, we charge you the full price for the product that you orderedThe customer did not contact us regarding these charges before filing a complaint with the Revdex.com, so policy will be followed and, per policy, we are unable to issued refunds on charges over days oldWe are unable to issue any further refunds on this account at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Giving me a refund for unused/unopened product that I have returned (USPS receipt attached), is truly not going "above and beyond" in resolving this issue. As I mentioned in my original complaint, agreement to Terms & Conditions was never clearly visible during purchase - unless submitting a credit card for payment gives them carte blanche to do anything they want... Additionally, the cost of the product was never mentioned at all. Again, I didn't get the product that was advertised in their ad, and the fact that I had to shut down the website and call my bank to stop them from continuing to add products and charge me for additional items, should prove that it was not a smooth purchase and certainly not one that I agreed to. Since I paid for shipping of the free samples they sent, albeit incorrect product, and returned subsequent product, I would expect a refund for the original "free" samples!
Regards,
[redacted]

As agreed to by the Terms and Conditions of the original order, we do not issue refunds on any shipping charges.

[redacted]
Revdex.com:
I have reviewed the response made by the busiI will be in touch as soon as possible if this does not happen as IHave repeated the waiting too many times.ness in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This response is false. I refused the 50% refund to further investigate my options. The product I was charged for was not the original trial as stated and I sopke with a representative who provided a return option if unopened in which I provided. The bank statement shows no refund of $58.46 that they claim to have given. Also, every time I speak with a different representative, they give different information. Why would the representative on 2/4 have offered a full refund in the amount of $98.41 if they had already refunded $58.46? Why would the company claim to then provide said refund with an error in their system? This company has tried numerous times to tire me to give up and I'm not giving up.]
Regards,
[redacted]

[redacted]In regards to the complaint that was received and the complainant [redacted], our position on the matter is below for your review. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 14 Day Trial,...

which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, we did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. As a courtesy to the customer, we have issued a full refund for the charge of $98.41 placed on their account in good faith that the customer will return any products they have received to the following address: Evelina Returns [redacted]
[redacted] We suggest that you ship through USPS, as most other shipping companies do not deliver to PO Boxes. Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund by this point in time, please contact your financial institution for alternative methods of obtaining a refund. Sincerely, [redacted] Evelina Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Terms and Conditions of our trial program are available throughout the entire order process and must be agreed to before the customer is able to purchase any of our products. As agreed to by the Terms and Conditions of the original order, we send the customer a 30 Day supply of product for the...

price of shipping as part of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to continue receiving it on a monthly basis. If the customer decides that they do not wish to receive the product on a monthly basis, all they need to do is call or email our Customer Care center and we are happy to cancel the Trial. However, if we do not receive a cancellation request in the 14 Day time frame, we charge the full price for the product. Per system records, the customer called in and was issued RMA numbers for her most recent shipment of product. As agreed to by the Terms and Conditions, we are unable to issue refunds on charges placed over 30 days ago. Due to this, the customer is ineligible for refunds on all charges placed before 10.20.2016. As a courtesy to the customer, we have refunded the two most recent charges on the account in the amounts of $98.41 and $97.41 in good faith that the customer will return the shipment of product back to us at the following address: Evelina ReturnsPO Box 52033Phoenix, AZ 85072-2033We suggest that you ship through USPS, as most other shipping companies do not deliver to PO Boxes. Refund Information:10/28/2016 10:47am - Refunded - $97.41 Trans-ID: [redacted] 10/28/2016 10:47am - Refunded - $98.41 Trans-ID: [redacted]

The refund has been issued and we are not responsible if someone does not read the terms and conditions. They are acknowledged and agreed to when the order is confirmed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an e-mail from the business that they had issued a refund for the autoship shipment which I received on Friday and took to the post office and refused on Tuesday.  They have not offered any resolution to the original order of their free bottle which my receipt (attached) shows costs $0.00 with $4.95 shipping.  And the other jar they sent me, I did not even order, but they are trying to charge me $90+ for it.
Regards,
[redacted]

The Terms and Conditions are available throughout the entire ordering process and must be agreed to before anyone is able to purchase any of our products. As agreed to by the Terms and Conditions of the original order, we send the customer a 30-Day supply of product for the price of shipping as part...

of a 14 Day Trial, which begins the date of the order. They have 14 Days from the date of the order to try the product and decide if they would like to continue receiving it monthly. If the customer decides that you do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel the trial, However, we did not receive a cancellation request in the 14 Day time frame, so we charge the full price for the product that was ordered. As a courtesy to the customer, we have issued a full refund on the most recent shipment of product, being that all other shipments have passed our 30 day return/refund policy. We do ask that the customer return the product to the following address: [redacted] Returns[redacted]We suggest that you ship through USPS, as most other shipping companies do not deliver to PO Boxes.Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. If you still have not received your refund at this point in time, please contact your financial institution for alternative methods of obtaining a refund.