eSwipe

I have an existing merchant account with this company. Opening a new location and contacted *** and explained that I was not sure if this location would work out and did not want to get into another lease. He told me because I already had another account with them I would not have to sign for another lease but do a month by month to see how it would go. Started to speak to him in early June of 2019 to get info and prepare. Sent info back and forth, he told me he was going to set everything up for the application for month to month. My fault as I trusted him and signed the application August 13, 2019 based on what we had spoken about.Merchant # XXXXXXXXXX and another document with # XXXXXXX. So many delays with the opening of the new location, very stressed out and working with *** who I thought I could trust. A few days before the final opening on August 16, 2019 they sent the wrong machine, we needed wireless. *** sent more papers and told me this was for the exchange of the machine, trusting *** I just signed as we needed the new machine for next day opening. The new location closed November 23, 2019. I contacted him to tell him to cancel the account. Few emails to *** and phone calls and no reply from ***. Emailed customer service and received an email from *** in Knoxville TN that my account was closed. Thought all was good but payments still coming out of my account so contacted them again and was told I had to call *** in the US. They informed me that I had a 4 year lease that I signed. I was shocked as this was not what I had discussed with ***. I do not want to talk to ***, he was dishonest, got his sale and moved on. I have been emailing *** at eSwipe and she has been trying to resolve this with me. She contacted *** and said that he was not able to provide any information to her. *** has spoken to her manager and their solution is to continue to make payments on this lease and they will give me a discount on my other account with them. I am very angry, I was *** to and trusted this person. I was also *** in signing based on the trust I had in this person. My husband feels we were totally *** on this one, I was too trusting because I already had an account with them. They should not get away with this.

Regardless of how many times we say STOP CALLING, we still get a call once or twice a month saying the same ***. Every time they say the same thing, "oh there's no note on your file saying to not call you", so I tell them to put one. Then we get another call 2 weeks later from another person from eswipe saying once again "there is no note on your file" first of all we shouldn't even have a file with them. I had to actually block the phone number with our service provider.

. I have a small business I run and was called out of the blue. The lady offered me appealing rates with apparently no strings attached. Over the course of countless phone calls from this woman I was assured time and time again that I could cancel at any time without penalty or fees. I was told there are no hidden monthly fees. I was told I'm not locked into anything and can cancel at ANYTIME. ***. When she went over the contract with me, which she rushed through, the she reassured me countless times I could cancel anytime without fees or penalty. It came to a section where I saw something talking about a 60month term. I asked her about this and she told me "that is only there to guarantee your rates." So I asked again if that 60 months locks me in and she again said no it's to insure your rates don't change. Turns out I am actually locked into a 60 month lease agreement to which I would have to pay close to $3000 to get out of it! I've been fighting this since November and I know the company has a recording of my phone call. They canceled m merchant account but apparently aren't planning on canceling my lease. I'd suggest properly training your staff and holding yourself accountable for the promises they so freely spit out apparently without consequence.

. Their sales people tell you a bunch *** until they have gotten you convinced to sign their contract. Then the sales person disappears and doesn't respond to emails or phonecalls when you start asking questions.
Then they start charging you and none of the things they said they would do ever happen.

This called and pitched me last week after finding my phone number on a random inactive *** page I manage (not even the currently active business that I run. The ***), and I was expecting a follow-up email. I never received one.

Since then, I have received AT LEAST SIX PHONE CALLS in the last two days. I picked up and said I am NOT interested and hung up the phone -- they called back again and again from an UNKNOWN NUMBER (previously their number had shown up as "eswipe"), I finally picked up once more and was VERY firm that I was not interested, especially after not following through on their commitment to send me more information, and after spamming me with phone calls. They clearly did not take no for an answer, and when I hung up, they proceeded to call me back again and again. When I did finally re pick-up, the agent was *** and didn't seem to care that I wasn't interested, and was in the middle of pitching me again when I hung up.

Eswipe sales rep. *** aware I already signed contract with *** and *** in June 2018 but he has promised he would handle the previous *** contract and *** terminal buyback . Once I have received the new terminal from Eswipe, the sales rep. *** has disappeared. There's no ways to contact with him at all. The Eswipe customer service *** mentioned there's no way Eswipe will do the buyback and he did not understand why the sales rep. *** made such promise. ***
Finally Eswipe promise they will do the buyback for the terminal they have provided. They picked it up on Dec. 11, 2018. It has been over months now. *** continuing withdraw monthly service fees from my bank account and I have requested the buyback status and money back mummers times. I got no feedback from Eswipe. Jan 29 2019, I have contact with *** again and they told me they have never received any buyback request from Eswipe at all. Normally the completion of buyback only require few days.
Product_Or_Service: LEASE PAYMENT ***
Account_Number: MISC PAYMENT XXXXXXX

You will get stuffed like we did with a hidden $45 per month rental fee which is hidden on a document that exposes no name of any company at the top. You will not save any money. eSwipe will not even call you back and good luck speaking to the sales guy after you have signed up.

Like others here, we were *** signed up with a promise of $25/mth for the service and 1.7% processing fees. our bill was $52 plus approx %3.2 processing fees. We signed the contract online with the eswipe rep, he assured us that their policy had recently changed and we could cancel anytime without charge. We had him send that to us in an email. eswipe/flashpay operate under 3 differant devisions and claim we owe $1200 to cancel. We had to block them from our bank account.
I could go on but, this company is not for small bussiness!!

signed me up for a 45 day free trial for a *** machine that included a no fee cancelation at any time, he said that they rented the machines so I was not under a rental contract, I told him right after he signed me up that I had read reviews and decided I did not want to continue with the trial. He tried to assure me to try it out that the were always bad reviews etc.., I still had misgivings and never even set my machine up. I emailed and emailed and was finally told that *** no longer worked there by a ***, that *** was on sick leave, indefinite since shortly after he signed me up and that I needed to contact customer service. I have yet to receive a call back or reply from Customer Service. I call a few times a week and only once has someone answered. I tried to cancel with *** and apparently there is a $500 cancelation fee plus more. The one and only time someone answered at ESwipe I spoke to a *** and he told me he was going to get them to waive the cancelation fee and that he would get back to me. I have yet to hear from him and again no one answers when I call and I've left countless messages. Please help!! *** I was *** and now have monthly payments and fees being withdrawn from my account for a service that I am not using and cannot rectify because no one will answer my calls!

They promised me a 1-month free trial, and then claimed to know nothing about said trial when I called to cancel. Instead, I'd been signed up for a 48-month lease at $45 per month for their terminal, with no way of getting out. At that point, I decided to try and make the best of it, but after months of leaving messages and getting no response, I'm really very fed up. They promised me 1.4% on my credit card transactions, but my effective rate on this month's bill was 2.92% after all their hidden fees, and that doesn't include the monthly charges or rental of the terminal. I was getting a much much better deal and way less headaches with ***.

They also charged me for an annual fee for PCS compliance, which I've now discovered is supposed to covered by the merchant, not the client. I was never charged this with ***, and indeed, my annual fees with *** wouldn't have covered the amount eSwipe charged me in one year.

Don't believe their promises. I'm 4 months in and still waiting for someone to follow through on a single thing they've said.

I am The owner of *** at *** Merchant Number *** Business #***
Over the course of 2-3 months I was called and *** by Flash Payment Solutions. The person who called me went by the name of *** his phone number is 1 ***. He was very persistent and pushy over the phone to sell me a new payment taking system for my restaurant. He made promises of saving of 25% or better and he also promised me that the first month was free of fees and that if I did not like the system I could easily get out of the lease if I just sent the machines back. This sounded great to me and after my busy season was done I took the time to sign up. In the process of signing up he did not go through or explain the lease agreement to me and was extremely pushy to get me to sign and send my information as quick as possible. I felt very pressured and almost forced by *** (Flash Payment Solutions) to do this especially after being *** and *** over the phone for so long. The result of him making me feel this way ended in me not fully reading the lease agreement and therefore signing it without knowing or understanding exactly what I was signing. With the promise of being able to cancel and have no fees and no cancelation fees in the first month I wasn't to worried at the time.

I have now found out that I am locked into a lease with *** for the debt machines and have been charged over $450 dollars by *** for services I have not even used. I had the machines set up for not even an hour and they constantly failed to take transactions. Therefore, I packed them back up and sent them back to the company that sent them to me. Which was
***
*** ave unit *
Mississauga Ontario
***
X XXX XXX XXXX

***
Bill of Lading No
***

I sent this back as per *** (Flash Payment Solutions) telling me to. To reiterate he told me that all I had to is send the machines back and that the first month was a trial period and that it would cost me nothing. I have since tried to contact Flash Payment Solutions to try and speak to anyone about the situation at have had to go through to try and figure this out. All I get is people treating me like an it or silly fake voices with people laughing at me in the back ground. If I did get someone normal the would tell me to call *** and then *** would tell me to call them.

I was contacted by *** of Flash Payment Solutions Inc. to save $100/month in debit/credit machine fees. I signed a contract while on the telephone with *** on July 26 2018, he kept assuring me there was no lease, no liability, I could call him anytime if I was unsatisfied and he would take the machines back without penalties. On August 2nd I received the original terminals and asked *** if I could start the trial the following week, only when I set up the terminals, he advised that was not an issue. On August 9th I realized the 3 wireless machines were not equipped with the proper SIM card. I contacted *** who advised they would send me new SIM cards and to activate the machines immediately. I called customer service who advised not to activate until new Sim cards were received. On Aug 17 *** advised I would be getting 3 new wireless terminals rather than 3 SIM cards. On Aug 21 I still had not received new terminals so I emailed *** to ensure trial would only begin once new terminals were received. He had a director call me. The woman (I was driving and unable to take down her name) apologized for the delay and assured me the trial was not pertinent as I was not on a lease and she would be issuing me a $500 credit for my troubles. August 22 I received an email from ESWIPE support stating my machines had been delivered and my account opened. I responded saying the machines had not been delivered both to *** and support. If this is the day my account began, that would bring the end of my trial to October 6. August 24th terminals were delivered. September 7th I called support to set up the terminals. I set up one wireless machine and did one test transaction on the telephone with the technician. I realized the machines could not provide a vialble tip option. I immediately advised the customer service rep that this would not work for my company and to cancel my contract. I then emailed *** advising him I was cancelling our contract. I sent *** an additional 2 emails and left 3 voicemails, none of which he returned. On September 19th I called the customer service line since I was not getting a response from ***. Spoke to *** who advised me I was bound by a lease and that my payout was $11, 000. I advised him *** stated I was not on a lease through email which I sent to him, and he responded that I was in fact on a lease. At this point I realized *** had worded his email just so and I was misled. *** advised me I had to speak to the leasing company to try and negotiate a better payout. I called XXX-XXX-XXXX and spoke to manager *** at extension XXXXXXX. he brought down my payment to 4700. Still completely unacceptable given I was misled, *** and only set up 1 of 7 machines, all others are still brand new and in packaging. I did one transaction for $1 on one terminal only and was charged a $367.20 monthly fee. *** advised me in order to bring the payment down or have it removed I need to speak with Flash Payment Solutions. Manager *** called me XXX-XXX-XXXX ext ***. I expressed my concerns, why the terminals didn't work for me and the fact that I had been misled and ***. He said he would get back to me. I left messages for *** to return my call every business day after that, and finally on September 25th he answered and was under the impression that I wanted to resolve to tip option. I reiterated that I had already spent 2 hours troubleshooting with tech support and his machines do not meet my businesses' needs. I reiterated that I wanted out of my contract without penalties. He stated I was beyond the 45 day trial but that he could see that I received my proper terminals well after the trial began. He assured me he would escalate my case with his manager *** and get back to me with a resolution that day. I contacted customer support to ensure my account had been cancelled, and was assured it is. I have not heard from the company since despite multiple attempts.

Sept 2017 I received a call from *** representing Flashpayment, vying for our Credit Card processing business. I am well versed on how these merchant accounts work, I picked apart a statment years ago and know the questions to ask. Mr. boldly *** to me, gave me specific rates, I asked about different types of credit cards, the answer was "No only US credit cards would have the extra charges". In the end all those extra charges were charged. Then I spoke with *** of the same company to complaint about being *** to and the end result was "I can't see a reason why *** would ***". *** made promises that he did not kept to help resolve the issue and basically stopped taking my calls and ignoring any e-mail I sent. I kicker to this?? Just now September 2018 I get a call from ***, a young lady is trying to sell me on changing to them, wants to get a floor manager on the line. I explained that I had already been *** over by 2 companies that made promises that they would not or could not keep and now I am paying for 2 companies to process my credit cards. We will get you out of those deals, we will pay to end the contracts, I told her that was the promise that was given to me before. All of a sudden the floor manager comes on the line reiterates what the young lady said. I repeated to him my history with Merchant companies in the last year, he assured me that the cost would only be the flat rate, no additional amount, and just sign up for a 45 day trial, (meanwhile in my mind this all sounds so familiar), the floor manager said he would put it all in writing and e-mail it to me. Then he told me his name, ***. I immediately said wait, you're the one that *** me over last year, Flashpayment. I asked again what is your last name, he said ***. Obviously he was so good at *** people over they gave him a promotion to floor manager. *** ONCE YOU SIGN A CONTRACT WHICH THEY ARE SAYING A 45 DAY TRIAL, YOU WILL NOT GET A STATEMENT WITHIN THAT TIME PERIOD TO BE ABLE TO STOP THE CONTRACT.

I received a call from *** an agent from Flashpayment service, he explained to me that I can try their services for a month trail and return equipment if I wanted anytime . His Email attachments stated that :
Flash Payments is pleased to inform you that any merchants signing the newest agreement dated September, 1st 2012 or later will not be held to an early termination fee (ETF) as it has officially been done away with, giving client's considerable peace of mind when choosing us as your payment partner.
Once I received equipment I also received email from *** with different rates then the rates sent in the attachment . I then received a lease agreement that is non cancelable for 5 years, I was never informed there was a lease let alone for that length of time. Plus I was to pay for insurance on the equipment. When I called *** regarding the lease I was told they are separate from Flash Payments and I am stuck with the lease. They have payment taken out of my account that they can't account for, they advised me to ask my bank to reverse the charges. I emailed agent back and asked him to call me immediately, he promised to call the next day. Stating "I assure you that you are not stuck and will further explain when we speak tomorrow".No call was received, I have continuously called and left voicemail, texts and emails with no response. I don't trust this company since they do not have the decency to call me back. I want to return the equipment and cancel dealings with them, however I don't want to be stuck with this lease.

- when I stated we had a processor I was told "that's so lame" and they hung up.

Was Contacted via email for a Debit/CC card reader terminal, after replying asking for more info I was quickly contacted by a flash pay employee who gave me a long winded speal and claimed many this that I found out afterwards where not true. *** I was told after asking about leasing and contracts that it was risk free and I had a free 45 day trial. exactly 30 days later I received a lease agreement from *** (holders of the lease and hardware) where I found out exactly how much I had been ***. 60 month lease with massive early buyout clause, no warranty on equipment, and to boot I HAVE to insure the card reader presumably with there overpriced under covered insurance policy!! my account was debited over DOUBLE what the monthly rate was, and even the monthly rate was 16$ higher then I was told on the phone by the rep! I have been attempting to contact flash pay for over a week with no answer. I have left voicemails, emails, and even text msgs with no reply, ***
I will be contacting *** to tell them about this *** sales company and demanding they release me from this 60 Month lease!
***

Sales Company: Flashpay
Holding Company: ***
Flashpay rep: ***
P: XXX-XXX-XXXX - XXX
F: XXX-XXX-XXXX
Email: ***@flashpay.ca
Lease #: XXX-XXXXXXX-XXX
Merchant #:XXXXXXXXXXX
Start Date: June X XXXX
Cancellation date (attempted): July 4 2018 and still trying to cancel

After signing a contract and being informed that we have 45 days to cancel said contracts with this company we started the process of switching our payment system. Immediately we had problems with the serviuce provided and began the process of cancelling the contracts. We were assured by the sales person assigned to our case it had been looked after. Several months later we are still having payments removed from our account from the payment processing company they are associated with and they refuse to do anything to assist us in reconciling this issue.Currently we have had $1,451.37 extra debited from our bank account and no one is willing to deal with the problem or provide proof that the contracts were actually cancelled and paid our on our behalf. Instead we either get ignored or are given the run around by our sales contact.

They took money from our account without asking, when I called no answer, I have all proofs and records, they saying is month to month basis, now when I called directly *** saying you have 60 months contract I received terminal without charger, and sitting here since week and half, I don't know where should I go. The guy name is Gerry S., Flash Payment he said I am 75 years old you trust me etc etc.

After noticing a strange number calling me everyday I finally answered. It was A woman ,after 2 mins of sales speech, I had asked her if she was calling from a call center and she replied "I'm calling from a phone" I then asked her if she could please remove my Name from there call list as Iam not interested and her response to that was " and what if I don't?" . Are you serious? Like honestly? This is what you let your employees talk customers? I own s business and I should be horrified if one of my employees ever talked to a client of ours in that way.. in fact they would more than likely be terminated for it. *** ,
And for the record I have the whole conversation on tape!!!

. August 03, 2017, their machine did not work, I called for tech support which did not help, they sent out a tech which did not help me either.... after spending hours on the machine, he called for tech support and he got hung up, the tech support from the office "had to go home". I called again and they couldn't help me. After 2 weeks of frustrations, I called to inquired about cancellations, on the same day, I asked to speak to a manager to deal with the matter, I got bounced around from 1 manager to the next although I requested to speak to 1 manager, they all gave false promises and denied what they had promised to me. Today, I received an email to let me know that they had cancelled my account and won't waived the fee either. *** when things go wrong, they won't take a call for reply any messages, I sent 5 messages to a "manager" without a reply.