Enterprise Rent-A-Car Company of Boston

Please provide the location from which you rented, the ticket number provided is incomplete

Per the Branch Manager [redacted] ***: "Customer is very happy with the solutionI offered her a full refund, she acceptedI apologized profusely for the inconvenience and safety concern that she experienced and that none of our branches were able to switch her outShe was happy that I said that we want to make it up to her and take care of it completely for herShe said she will 100% rent from us again as we are doing more than what she wanted and thought was reasonable."

Hello, Area Manager [redacted] has looked into this claim and has consulted with our Risk Management departmentWe have determined that the customer is not responsible for the damage on the vehicle and will not be chargedWe apologize for the inconvenience [redacted] has been in touch with the customer on this issue Thank you,

We have been trying to reach the customer multiple times to discuss but are still awaiting a response From: [redacted] , [redacted] Sent: Thursday, April 14, 4:PM To: [redacted] Cc: [redacted] Subject: Enterprise Rental Good afternoon [redacted] , I am contacting you regarding your concerns over [redacted] 's rental out of the [redacted] location The branch manager, ***, has been attempting to contact you to review and has not gotten a response back Please give him a call at [redacted] and press the [redacted] button to be connected to the local branch He will be in the branch tomorrow from AM to PM I will be out of town from tomorrow until Thursday, April 21st but will be able to review this with you on the 21st if you need to speak to me if you are not satisfied with your next conversation with *** My cell phone number is [redacted] Thank you, [redacted] Area Rental Manager Southeastern Massachusetts Enterprise Rent A Car

Revdex.com: I have not heard from anyone at Enterprise since Jul 14, 2016, at 9:PM by email from [redacted] I replied back to his message at Jul 15, at 6:AM and have not heard back sinceHi [redacted] ,We were told by your roadside assistance rep that we could switch the car out at the [redacted] location and that they had a car waiting for us when we got thereWhen we arrived at the [redacted] location to be told they were never contacted and don't have a compact car available, only SUVsWe told them we would pay the difference so we can get back on the roadThen the story changed and said they do not take cars that need to be servicedShe called her manager and the manager said "we can't do anything for you"We call roadside assistance again and now they send us minutes away to the [redacted] location to find out the same thingTo find it was the Manger [redacted] who also manages the [redacted] location also [redacted] was very rude and handled the situation disrespectfullyThe way he talked to us like we were trash was uncalled forWe called roadside assistance again who gave us two options to either have the car towed back to [redacted] on our expense, over miles or drive the car back to [redacted] to have the car switched outThe car was unsafe as the tire had a slow leak from the minute we picked up the carEnterprise was notified within two hours of having the vehicle that we had a slow leak and that the low tire pressure would come on after filling airYou can't drive that far on major highways with a spare, that's not safe and can't believe Enterprise recommend thatWe were also told by an enterprise rep that they would send someone within hours to switch the car and tow the otherWe call an hour after they should of arrived that nothing was scheduled besides a one way towWe confirmed minutes before abs they said they were on their way with another carWhy lie and tell us those things if you're not going to bring us another carIt was a trap so that Enterprise could get the car backThey towed the car and never switched the car out with another We were stranded without a car and had to pay $for a cab to take us to the nearest car rental place and paid an additional $for a car rental for two days from another rental companyEnterprise left us no choice, you ruined our vacation as we had to play wild chase with enterprise for two days by running around to locations to be lied to and could not get a rental for another two days after from another rental companyWe had no transportation for two days and was left strandedI was given nothing but poor customer service and lies from every rep we spoke toI find it ridiculous that I even have to do this as this could of been resolved instantly at the [redacted] locationI understand things go wrong with cars but this could of been fixed by switching out the car Regards, [redacted]

Per [redacted] , Area Manager: We resolved this complaint and are not pursuing for damages The customer was satisfied with the resolution and thanked us for our response

I was told on 9/that I would see a refund of $in my account in 7-business daysToday is the 10th day 9/and I have seen no refundRegards, [redacted] ***

Area Manager [redacted] has refunded the customer and left a voicemail on his phone

As stated per [redacted] , Area Rental Manager, we are not pursuing the customer for this claim and will handle internally to resolve this damage with [redacted]

Dear Sir or Madam,Here is the address of the Bangor, Me Airport [redacted] Rental Agency [redacted] ***The Claim Number is [redacted] Unfortunately we don't have the original agreement from [redacted] as it has been misplacedwe will try to locate the missing paperwork and get it to you promptlyThe agreement was done online as part of a package deal with [redacted] ***.Thank you,Claire Daicy

Can you please provide the rental agreement number and branch location so we can further investigate? thank you

Area Manager *** [redacted] has reached out to the customer several times to discuss the billing cycle of his rentalHe will explain the issue and work towards a common solution

Per Area Manager [redacted] , The customer has been refunded per their requestThe total refund amount is $87.90, which reflects the daily rate plus applicable taxes and fees

Area Manager [redacted] has spoken to the customer and will be refunding the payments he has already madeWe have also spoken to the DRU and they will be closing this claimThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have spoken to area manager [redacted] , but we are still working on reaching an agreement [redacted] has erroneously stated that I owe a $deductible to EnterpriseHowever, I have attached an e-mail from my insurance company stating this is falseI am awaiting ***'s follphone call Regards, [redacted]

Per Area Manager [redacted] : I just spoke to this customer and refunded him the $and told him we will work out fighting with *** He was satisfied with the resolution

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] I accept this resolution and am pleased by the response of both the DRU team and particularly Mr [redacted] Mr [redacted] was very helpful, emphatic and responsive to my situation and would like to thank him I am pleased that a large corporate entity such has Enterprise took the time to review an individual consumers case, and make the fair and right decision

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Thabk you you for your help! Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] after renting a car and having been over charge twice [redacted] area manager agreed to refund all dollars to avoid further action with the Revdex.com as of this date Enterprise has refusedthis is my second claim with you his words were wrong and deceptiveThis has drag on for months now.His number [redacted] Pay the money asap as he stated he would Regards, [redacted]

Per Area Manager [redacted] : " We will not be pursuing him His mailbox was full so I could not leave a message so I am emailing him back."