Enterprise Holdings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/11/06) */ Contact Name and Title: [redacted] GCSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @erac.com We are certainly sorry that our data entry error has caused any frustration or inconvenienceIt is certainly not our intent to mislead anyone This specific situation involved the incorrect entry of the actual miles in place of the purchase priceWe did recognize the problem quickly and made the proper price correctionHer is a copy of the Disclaimer listed in our Terms and Conditions on our website"Price includes all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes; also not included are title registration, tag, governmental fees, electronic filing charges, any emissions testing and/or state inspection fees, and any finance charges (if applicable)Price does not include processing, administrative, dealer conveyance fee, closing, dealer and handling, or similar fees of $or less, except in the following states where the advertised price is inclusive of this fee: CO, FL, GA, KY, MA, NE, NJ, NY, SC, and TNVehicles subject to prior saleWe make every effort to provide accurate information including but not limited to price, miles and vehicle options, but please verify with your local Enterprise Car Sales location before purchasingCurrent mileage may vary due to test drives and vehicle relocationUsed vehicles were previously part of Enterprise short-term rental and/or lease fleet or purchased by Enterprise from other sources including auto auctions, with previous use possibly short-term rental, lease or otherWe were in fact contacted by [redacted] on this car by phoneWe communicated at that time that the price was an error and that we could not sell it to her at that priceI would be happy to contact Ms [redacted] and communicate that, as well as apologize for any frustration this has caused her

We have worked directly with Mr [redacted] to close the case, refunded $Please close the case on your end as well

Mr [redacted] was part of the NGA RideShare program and left about 3-years ago Starting January of this year, he started receiving monthly invoices as being part of the program I have called our RideShare Fleet Supervisor to get this resolved Our Accounting department is going to need have this addressed.Thanks, [redacted]

This customer reached to our Team Saturday MorningThe Denmark Team received the customer's message today and will work to respond directly to the customerPlease inform the customer that our team will contact him directly with a resolution

This complaint was resolved on 10/7/ Thank you for your assistance

I reserved a rental car at the [redacted] , Belleville, IL location for saturday, July 9, When I checked in at the counter I gave my driver's license to Patrick, the store managerHe never returned my license and he was unconcerned about my license missingI had to go to the DMV to pay for a replacement license, I was unable to rent a car, and my planned trip was delayedPatrick does not have any good customer service skills and if he continues to treat customers like he does, he doesn't need to be a store manager

Thank you for your assistanceBut I would rather not talk to no one from enterprise unless they are talking about giving my money back or better yet I will just sue them

12/14/2017: Mediator emailed consumer for update.12/14/2017: Unfortunately we have still not received any refund on this complaint The only refund issued by Enterprise was from the first set of rentals from the Charles De Gaul location and from the Calais Branch of Enterprise for returning one of the autos earlier than expected As for the original amounts logged in this dispute with the Valenciennes branch, nothing has been refunded I am attaching to this mail for you again copies of the original documents sent to open this complaint which include our bank statements that show the original invoices and proposed charges prior to any adjustment These documents also show the withdrawals at these rates and not at the discounted rate we were supposed to receive (40% off each rental) We never received the discount and in fact were charged double! Please keep us up to date on the status of this complaint and let me know if you need anything further Thank you for your continued effort on this case for us.12/29/2017: We have just received one of the refunds from Enterprise Paris I will check to see if it was the correct amount and get back to you Thank you so much for all of your efforts Have a wonderful day!01/03/2018: Mediator sent email requesting update.01/03/2018: It is correct, thank you so much for all of your help

We have ensured that our accounting team has in fact issued the $refund yesterday [redacted] has left a message for Ms [redacted] and also emailed her the information this morningWe apologize for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]