Enterprise Holdings

We have sent a request to [redacted] to have the credit applied for the customerWe quote that it can take up to weeks, but it typically it’s around business days

Hi [redacted] , Can you please send complaints only for region YY? I keep receiving complaints outside of my region Thanks, ***

[redacted] , City Manager, has left a message but has not heard back from the customer as of todayHe can be reached on his cell # at [redacted] He looks forward to addressing this matter further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to meI do appreciate the call from Ms [redacted] , that speaks volumes of the business itselfI am still completely unsatisfied with the disregard and information with my initial request for a simple refund check that was never sentAgain, Ms [redacted] assured myself that training sessions would be in order seeing as [redacted] 's carelessness got him in that positionI am leaning more towards returning due to Ms [redacted] 's call, due to the fact, I've been a patron of Enterprise for over yearsI will never be a patron of the Stone Mountain GA Enterprise branch, and will never suggest anyone else go there as wellI do hope that Enterprise takes these situations seriously, and corrects the problemAs of now, there is nothing more they could doThe resolution has to be acceptedAgain, thank you Ms [redacted] for the reassuring callThank you Ms [redacted] for being one of the best manager's I have dealt with in EnterpriseSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Contact Name and Title: Brad Lambrechts - BSS Contact Phone: Contact Email: [email protected] National Emerald Club allows for member to earn one of two rewardsThey can either earn (1) Frequent Flyer miles or (2) Car Credits for free rental daysThis option is chosen when the member signs up and registers for National Emerald ClubMrSemir's account has been set up to earn (1) Frequent Flyer miles and therefore he didn't earn (2) Car Credit for free rental days because you cannot earn bothThis was explained to him by multiple of our representativesI have also confirmed that his Frequent Flyer information is attached to this rental and airline miles should be issued from his personal chosen preferred airline, Southwest He may choose to earn (2) Car Credit for free rental daysmoving forward(Or even change his airline preference.) To do so he would need to sign into his Emerald Club account and opt into that preference

[redacted] ,We sincerely apologize for the challenges that you had during your recent rental experienceYou spoke to our Area Manager [redacted] on these issues and to settle this matter he refunded you for the fuel and roadside chargesI hope this settles the matter for you, and we hope that you will choose Enterprise the next time you need to rent, share, or buy

I want to take this opportunity to thank Enterprise Car Rental for once again providing exceptional service and supportI enjoy very much using enterprise Car Rental and I look forward to doing business with them in the future as wellThey understood and addressed my concern expeditiously, with fairness, and proved once again they are a great company to do business with THANKS AGAIN ENTERPRISE FOR ALL YOU HELP AND SERVICE!!!

Complaint: [redacted] I am rejecting this response because: The corrections are not completed in full as of yet as I still do not have my car however *** is working on this which I do appreciate , however there are some outstanding items such as the bliss system and sunroof visor which did not properly adhere and was sent back to be replaced again from the vendorI also want to clean up the language in your last email a rental I was not provided however the language I was the car which I am using was a loanerEither way my extended enterprise warranty would cover that cost if it was deemed a rentalI am being more then fair to allow time for this to be corrected and the only reason I have not gone in a legal manner yet is because of *** [redacted] who has been in action on assisting me I have emailed *** on the outstanding items and just am awaiting a responseWhen the items are addressed I will close out the Revdex.com case as satisfied Sincerely, [redacted]

Ms [redacted] , Thank you for your email regarding your concern on your recent rental with usI show our Area Manager for that rental location has been in contact with you on the afternoon of 7/10/via email after a few unsuccessful phone contact attempts to discuss your reservation/rental with the explanation of chargesI hope he was able to clarify any misunderstanding that you might have had regarding your chargesIf there is still concerns please do not hesitate to reach out directly to him with his contact information he provided your email conversationsThank you

Our Area Manager has reached out to this customerThe Area Manager stated that he will refund day to the customerIf the customer has any further questions, please have them reach out to usThanks

We have been in contact with Mr [redacted] and working on getting all of his points applied

Spoke with customer about the experienceI offered a refund for his way fee and he's happy with the solution Thank you [redacted] Area Rental Manager Downtown Los Angeles Area

I spoke with Mr [redacted] and explained the reasoning behind our new Driver License Validation process He understands and was happy I had reached out

We have spoken with the customer and agreed to refund the amount requested

Our Area Manager called the customer and apologizedIt looks like we didn't close the contract until 1/but the car was inventoried on 1/The customer appreciated the follow up and I also refunded the $as requestedI asked the customer who he had been calling prior to reaching out to Revdex.com and he stated that he had been attempting to contact us via our 800#The customer said he was completely satisfied and will definitely be renting again with us I gave him my information so I could make the reservation for him personally

Revdex.com Serving Eastern & Southwest Missouri & SIllinois N Broadway Ste StLouis, MO Re: Mr [redacted] Enterprise Rent-A-Car file: [redacted] Your File Number: [redacted] We are in receipt of a complaint dated July 21, 2017, filed by [redacted] with your officeThis office handles damage claims for Enterprise Rent-A-CarWe appreciate you giving us an opportunity to investigate this matter Mr [redacted] rented a Jeep Renegade on July 16, from the Enterprise Rent-A-Car location at the JFK International Airport and returned the vehicle on July 17, to the Enterprise Rent-A-Car location at the Philadelphia International AirportAt the time of return, damage was found on the passenger fender; a claim was created On July 19, 2017, our office sent an incident report notice to Mr [redacted] This notice is standard and is required by New York state lawAs Mr [redacted] opted for Damage Waiver on his rental, our office is not pursuing him for payment for this damage claimUpon receipt of this complaint where Mr [redacted] contends he was checked in with no damage (but the claim was entered at the same time of return), our local rental branches are reviewing the return process at the Philadelphia International Airport location Thank you for bringing this to our attention and should you have any additional questions, please contact our office at the number below Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

After review of the situation, we are not 100% sure that the damage was caused during the time the renter had the vehicleWe are waiving the amount owed and will remove the sister from collectionsCustomer has been contacted

We have tried to contact the customer and have left messages in order to get an email address to send this in writing but have not received a response The customer's refund was processed by the Branch Manager on 7/for the amount of $

Complaint: [redacted] I am rejecting this response because I was not given the option to keep the contract as it was written for the Dodge Journey Regards, [redacted] And [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]