Enterprise Car Sales

This customer purchased a vehicle in September 2016 We found out that the vehicle was listed online having Bluetooth device however it did not.To fix the situation for the customer we:-          We have a 7 Day Repurchase Agreement which allows the customer to cancel the purchase if they are not completely satisfied.  Customers choose not to exercise this option, instead she agreed to have the Bluetooth installed at Enterprises expense.-          Researched with the Dodge dealership if the head unit can be replaced with one that has Bluetooth capability. They said it was not possible-          We contacted Sound works to find out options on Bluetooth devices and if we could have it synced with the current head unit.-          The end result was to have a Parrot Bluetooth (Which is top of the line when it comes to Bluetooth) kit installed in the vehicle.-          We put the customer in a rental at our expense to not inconvenience to the customer without a vehicle while the device was installed-          About a month afterwards the customer had an issue with the programing on the device and we set an apt for the customer to go directly to our vendor SoundWerks. The owner of the store personally gave Mrs. [redacted] a tutorial on the device.-          We did not receive any contact from the customer about any issues or problems over the past 13 months.-          To the best of my knowledge this customer did not have any other issues until she got her new I-phone and went to have it sync’d once again the owner Don assisted Mrs. [redacted] with the Sync and recommended that she does not allow the phone to upload the contacts because of the memory usage.-          This then became an issue again for the customer. The device is in working order with no issues... This is from our Car Sales Manager that helped this customer out.  Enterprise has done everything that we can to remedy this situation for this customer.  We consider this to be a closed file with this customer.  If there are any further questions about this please let me know.  Thanks!

Good evening, I received an update from the Revdex.com stating my case has been closed, considering the time line I understand that but I would like...

to clarify some points. I did notice on the latest message, the Revdex.com stated they had not heard back from me. I received a call last week which I did return the call and had to leave a message stating that the company had reached out to me once but nothing had been resolved. I was told by the site manager of Enterprise that he would be looking into the situation and call me back. He called and left a message for me and I returned his call within the hour and he never answered or return my call. I’m still dissatisfied and feel this company blatantly lied to me and gave us the run around hoping we’d just let it go but I don’t think companies should be allowed to promise something and then not deliver. This is especially true when the consumer is purchasing something for more than $20,000! In someway the company should be held accountable for their actions and face consequences. Thank you for your assistance with this but I truly hope the company and other consumers learn from our horrid experience. Respectfully,

I did receive a call from Mr. [redacted] on Wednesday night, and assisted him with contacting the FREE roadside assistance that Enterprise provides every customer when purchasing a vehicle. I even contacted the roadside assistance on his behalf, and arranged the have their Toyota Camry towed to the...

nearest Toyota dealer, which happened to be Michael Toyota in Fresno. Enterprise does not have any affiliation or association with Michael Toyota, it just happened to be the closest Toyota dealer to the customer. I proceeded to follow up with [redacted], the Service Advisor in the morning, to ensure the vehicle was received, and a diagnosis had begun. Additionally, Mr. [redacted] had brought to my attention a problem with the rear license bracket, which I authorized [redacted] at Toyota to fix and bill Enterprise for the cost. Later in the day, Mr. [redacted] visited my location in person, to advise me a diagnosis had been made, and a part would need to be ordered to complete the repair. I immediately agreed to pay the repair cost(which was not covered by Toyota warranty) and asked if Mr. [redacted] would need a rental vehicle or other mode of transportation over the weekend, since the part would not be available until Tuesday. He declined, saying they were just using their older car for the next few days, and he graciously thanked me for agreeing to pay the repair bill. I am really surprised to receive this complaint after I feel provided great customer service since receiving their first call on Wednesday night. Also, since receiving this complaint, I have left several voice messages and a couple of emails, in my attempts to contact this customer and discuss anything further I can do from Enterprise to make this situation any better. I am not sure anything further can be done, as it is a matter of getting the needed part from Toyota.

Jason(Area Car Sales Manager) spoke to him on 4/20 and he had had concerns about not getting his plate but Jason had rectified that situation.  Jason just called him moments ago and followed up that he had received his plates and that everything was going well with the car.  Jason told him...

to reach out if he needed anything.

Revdex.com 211 N. Broadway, Suite 2060 St Louis, MO  63102 Dear Revdex.com, I am writing you in response to the complaint ID #[redacted].  Enterprise Car Sales has issued the refunds to the appropriate parties and consider this matter closed.  The checks have...

been sent to our Glen Carbon Location so that the customer can come in and pick up.  Sincerely, [redacted] Controller Enterprise Car Sales of St Louis [redacted]                                         ...⇄         St. Louis, MO 63132

Good Afternoon [redacted], I recently received your complaint from the Revdex.com regarding rental 1CNMGH from 6/6/15-6/10/15 and your issue with not receiving Plenti points for the rental. Please log into your account at
href="http://www.plenti.com">www.plenti.com or respond to this email with your 16 digit Plenti Points account number and I can look into it for you. Let me know thank you. I emailed you a copy of the receipt to [redacted] as well for your records. Sent on: 11/23/2015 4:52:30 PM Sent by: 65.197.19.241

On May 7, 2016, I purchased a [redacted] with 25,000 miles on it from Enterprise Car Sales, [redacted] By May 13, the engine light was on. Every time I would use my automatic starter the truck would start, run for around 30 sec.or so then cut off. I took it back to Enterprise and was told that they did a diagnostic and the gas door latch needed to be adjusted, and that they turned the engine light off. Two days later after using my automatic starter, it ran around 20 sec. and cut off. The engine light came back on. I called Enterprise and suggested they take it to the dealer. I turned the truck over to enterprise on May 18, 2016 for them to take it to the dealer, which they did. I got my truck back on June 9, 2016. I was told that they replaced the gas door and everything was fine. By June 11, 2016 the engine light is back on.

On June 17, 2014, Enterprise agreed to sell me a 2013 white Volvo S60 T5 FWD with 12K miles at 21/30 mpg for an agreed upon price. I gave them my AMEX card to pay for trucking the car from California to Tucson. On June 18, Enterprise told me the agreed upon car was sold. They offered me a 2013 blue S60 T5 AWE with 26K miles at 19/29 mpg for $1,000 more. This is a classic bait-and-switch scheme, unethical and perhaps illegal. I filed a complaint with the Revdex.com of So. Arizona.

Please close.  Customer is happy and has been refunded.

5.0 star rating 4/15/2016

First to Review

I put off buying a car for years because

1) I did not want to deal with Craigslist yoyos

2) I did not want to deal with car salesman.

Enterprise is a recommended dealer with my credit union, so I browsed their local inventory in Puget Sound.

I was astonished at their no-haggle quoted prices.

So my wife and I drove from Highway 16 down South Tacoma Way passing I don't how many dealers.

We walked into the office and met Bryant. Bryant is a sincere, honest and very hardworking guy.

The prices are indeed no-haggle. So if you like the

deal-with-the-salesman-see-you-later-final-offer-let-me-talk-with-my-manager game

go back North on South Tacoma Way as you will be disappointed with the Enterprise

no-nonsense we respect our customers AND ourselves.

We picked up our Kia Sportage the next day and are thrilled.

Search any and all comparisons, and you will not find anything close to their no-haggle prices.

What a way to do business!

Thank you Bryant and the staff at Lakewood Enterprise Car Sales.

On June 17, 2014, Enterprise agreed to sell me a 2013 white Volvo S60 T5 FWD with 12K miles at 21/30 mpg for an agreed upon price. I gave them my AMEX card to pay for trucking the car from California to Tucson. On June 18, Enterprise told me the agreed upon car was sold. They offered me a 2013 blue S60 T5 AWE with 26K miles at 19/29 mpg for $1,000 more. This is a classic bait-and-switch scheme, unethical and perhaps illegal. I filed a complaint with the Revdex.com of So. Arizona.

Review: The sales rep I had been dealing with harassed me at work by calling me 7 times in the span of 30 minutes after contacting her the night before to let her know that the information she needed had been received and I would contact her later in the day.

Her name is [redacted] ([redacted] In addition, the original car I was going to purchased was placed with a $1000 deposit. They then sold the car 2 days before I was going to pick it up.

In addition, I am still waiting for them to supply me with a manual. Which I dont think they have attempted to track down.

I have the ability to purchase my own manual with them refunding me the price. However, with my dealings with them, I dont trust they will hold their end of the deal. Im still waiting a refund for my transferring of plates fee that I over paid.Desired Settlement: I would like them to send me:

1) Owners Manual for 2013 Ford Focus

2) Refund of my plate transfer fee

3) Stop contacting me