Enterprise Car Sales

This customer purchased a vehicle in September We found out that the vehicle was listed online having Bluetooth device however it did not.To fix the situation for the customer we:- We have a Day Repurchase Agreement which allows the customer to cancel the purchase if they are not completely satisfied Customers choose not to exercise this option, instead she agreed to have the Bluetooth installed at Enterprises expense.- Researched with the Dodge dealership if the head unit can be replaced with one that has Bluetooth capabilityThey said it was not possible- We contacted Sound works to find out options on Bluetooth devices and if we could have it synced with the current head unit.- The end result was to have a Parrot Bluetooth (Which is top of the line when it comes to Bluetooth) kit installed in the vehicle.- We put the customer in a rental at our expense to not inconvenience to the customer without a vehicle while the device was installed- About a month afterwards the customer had an issue with the programing on the device and we set an apt for the customer to go directly to our vendor SoundWerksThe owner of the store personally gave Mrs [redacted] a tutorial on the device.- We did not receive any contact from the customer about any issues or problems over the past months.- To the best of my knowledge this customer did not have any other issues until she got her new I-phone and went to have it sync’d once again the owner Don assisted Mrs [redacted] with the Sync and recommended that she does not allow the phone to upload the contacts because of the memory usage.- This then became an issue again for the customerThe device is in working order with no issuesThis is from our Car Sales Manager that helped this customer out Enterprise has done everything that we can to remedy this situation for this customer We consider this to be a closed file with this customer If there are any further questions about this please let me know Thanks!

Good evening, I received an update from the Revdex.com stating my case has been closed, considering the time line I understand that but I would like to clarify some pointsI did notice on the latest message, the Revdex.com stated they had not heard back from meI received a call last week which I did return the call and had to leave a message stating that the company had reached out to me once but nothing had been resolvedI was told by the site manager of Enterprise that he would be looking into the situation and call me backHe called and left a message for me and I returned his call within the hour and he never answered or return my callI’m still dissatisfied and feel this company blatantly lied to me and gave us the run around hoping we’d just let it go but I don’t think companies should be allowed to promise something and then not deliverThis is especially true when the consumer is purchasing something for more than $20,000! In someway the company should be held accountable for their actions and face consequencesThank you for your assistance with this but I truly hope the company and other consumers learn from our horrid experienceRespectfully,

Revdex.com NBroadway, Suite St Louis, MO Dear Revdex.com, I am writing you in response to the complaint ID # [redacted] Enterprise Car Sales has issued the refunds to the appropriate parties and consider this matter closed The checks have been sent to our Glen Carbon Location so that the customer can come in and pick up Sincerely, [redacted] Controller Enterprise Car Sales of St Louis [redacted] StLouis, MO

Good Afternoon ***, I recently received your complaint from the Revdex.com regarding rental 1CNMGH from 6/6/15-6/10/and your issue with not receiving Plenti points for the rentalPlease log into your account at href="http://www.plenti.com">www.plenti.com or respond to this email with your digit Plenti Points account number and I can look into it for youLet me know thank youI emailed you a copy of the receipt to [redacted] as well for your recordsSent on: 11/23/4:52:PM Sent by:

Jason(Area Car Sales Manager) spoke to him on 4/and he had had concerns about not getting his plate but Jason had rectified that situation Jason just called him moments ago and followed up that he had received his plates and that everything was going well with the car Jason told him to reach out if he needed anything

I am rejecting this response because: I did speak with Jason D...the amount he referenced I did not have with the documents provided to me when I purchased the automobile...in which he then sent the document to my email...my question at this point was Why don't I have that document but another with a different price at this point in the email he said he would request the documentation so it could be forwarded to me...I know feel like it was a botched sale because that document should have been provided to me with all my paperwork at the time of purchase on 7/7/16...not months later...Furthermore when I last spoke to Amy [redacted] she only offered to clean the inside of my vehicle up as best as they could there was no mention of my car being looked at by a body shop nor was there an offer to re-paint it! What puzzles me the most is that this was NOT OFFERED UNTIL I REACHED OUT TO JASON...he had no empathy of how I had been treated as a customer all he kept saying was that Enterprise would not be returning any of my deposit but then he said out of his mouth the best we(Enterprise) can do is to set up an appointment to look at the vehicle at that time we will provide you with a loaner car....At this point I became livid...You still don't want to own up to your mistake so I said I will seek legal advice else where...never said I had an attorney but Jason then laughed and said my information of contact is on the bottom of the email I sent you have your attorney contact me and disconnected the call....At this point I will stand my ground...til this is justified correctly its not something you can just make go away like a child in a candy store!!! Enterprise still acts as though there was no damage done to this vehicle when I have provided documentation and they claim to be the only owners not possible for them NOT TO KNOW...I Have one bill of sales and now all of a sudden you have another sales sheet not provided to me at the time of purchase and tried to send it to me in an email...not professional at all...and the fact that you don't want to return any of my money for your negligence is ironic....So once again you need to give me half of my deposit back for your negligence and paint the automobile correctly...this is not my fault nor is it made up

I did receive a call from Mr [redacted] on Wednesday night, and assisted him with contacting the FREE roadside assistance that Enterprise provides every customer when purchasing a vehicleI even contacted the roadside assistance on his behalf, and arranged the have their Toyota Camry towed to the nearest Toyota dealer, which happened to be Michael Toyota in FresnoEnterprise does not have any affiliation or association with Michael Toyota, it just happened to be the closest Toyota dealer to the customerI proceeded to follow up with ***, the Service Advisor in the morning, to ensure the vehicle was received, and a diagnosis had begunAdditionally, Mr [redacted] had brought to my attention a problem with the rear license bracket, which I authorized [redacted] at Toyota to fix and bill Enterprise for the costLater in the day, Mr [redacted] visited my location in person, to advise me a diagnosis had been made, and a part would need to be ordered to complete the repairI immediately agreed to pay the repair cost(which was not covered by Toyota warranty) and asked if Mr [redacted] would need a rental vehicle or other mode of transportation over the weekend, since the part would not be available until TuesdayHe declined, saying they were just using their older car for the next few days, and he graciously thanked me for agreeing to pay the repair billI am really surprised to receive this complaint after I feel provided great customer service since receiving their first call on Wednesday nightAlso, since receiving this complaint, I have left several voice messages and a couple of emails, in my attempts to contact this customer and discuss anything further I can do from Enterprise to make this situation any betterI am not sure anything further can be done, as it is a matter of getting the needed part from Toyota

Hello and thank you for the inquiry I spoke with our Certification Supervisor who inspected the car upon the complaint from the client He is Ranken certified in auto body and mechanics It was his finding that the damage to the bumper of the car was caused by an impact while driving the car It was also noted that the car apparently was driven after the impact at a high speed (possibly highway) which caused further damage to the bumper In this case, it was recommended that the client contact their insurance company for a physical damage claim It is also to be noted that the car has been driven for five months without incident.We would be happy to have an authorized body shop do a third party inspection of the car to verify this information We utilize Abra Auto Body throughout the Twin Cities and they are very well recognized If the client would like to have this inspection done we would be happy to do so Our team can make the necessary appointment for the client based upon their schedule Thank you

this particular location is ran by a bunch of emotionally charged females, who allow their personal emotions to cloud reason and good judgmentI have had rude and unprofessional behavior coming from the mgmtlike diamond and their employee MarthaTheir google reviews is filled with dissatisfied customersThe only pleasant employee there is SchataviaThe rest seem to be bitter black women who do not have any proper training on how to compose themselvesTheir regional manager Alfonso B*** is a fool who lacks the critical thinking skills to properly handle a matter effectively

Good Afternoon ***, I recently received your complaint from the Revdex.com regarding rental 1CNMGH from 6/6/15-6/10/and your issue with not receiving Plenti points for the rentalPlease log into your account at www.plenti.com or respond to this email with your digit Plenti
Points account number and I can look into it for youLet me know thank youI emailed you a copy of the receipt to *** as well for your recordsSent on: 11/23/4:52:PM Sent by:

Dear Revdex.com,Our client Ms*** was sent a CarFax report per her request at point of purchase to the address we have on file. We were told at point of sale that she has multiple addresses and thus may have not received our mail. We would be happy to provide her with another copy and
will contact her for a proper address. The CarFax for her car is clean and our records for this car show no previous damage. I am attempting to attach a copy to this response as well. Enterprise owned this vehicle since new so if there were damages we would have a record of this. Our local management was unaware of her concerns and she has not contacted us about these items. Our local management will contact her to provide another CarFax report and convey that the car is without damage history.We will update this record with any future information we receive.Thank you, Jason ***

I have emailed the client to assist him with his request.  We would be willing to repurchase the car from him per his request.  We are also inquiring with the State of MN on the process of refunding sales tax, plates and registration which has been processed.  We are also...

inquiring with his lien holder on payoff information.  We are awaiting his response and further information for next steps.  Thank you.

Dear Revdex.com,   [redacted] purchased a 2015 Nissan Versa Note on 12/24/2016 (see attached Buyer’s Order).  It was clearly marked that the total amount due cash was $11,753.93 as you can see on the signed copy attached.   This was signed and understood by [redacted] at the time of...

purchase.   However, the amount collected was short $1,000 from the total amount due, so we released the car to her with the signed Conditional Delivery Agreement (see attached) and the understanding that she would pay in full.  The next day when we called to collect the remaining funds, [redacted] was unable to come up with the remaining balance due.  We attempted to help [redacted] with financing for the remaining amount due.  But, she was unwilling to finance any portion of the purchase.  So, we agreed that she would need to turn the vehicle back in and exercise our Repurchase agreement.  In the Repurchase agreement (see attached), it is clearly explained that if you choose to return the vehicle within the 7 days or 1000 miles, “the buyer shall have the right to have the Seller repurchase the vehicle described herein for the exact price originally paid the Seller minus a $200 (two hundred dollar) documentation and cleaning fee, as allowed by law.“  When [redacted] returned the vehicle on 12/31/2016, we set up and paid the daily charges for a 3 day rental vehicle (total of $100.77) for her to drive for a few days until we were able to get a refund check delivered via Fed Ex to her home.  At this time, we are confident that was a fair resolution to her concern.   Thank you.   John D. F[redacted] Group Car Sales Manager Enterprise Car Sales Indiana Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:The damage to my vehicle is not from any accident. There is no dents. The problem is the bottom under the bumper from dragging. My vehicle was not inspected I did not go back to enterprise to have it inspected when asked. That is how I know they are not telling the truth.

Hello and thank you for the inquiry.  I spoke with our Certification Supervisor who inspected the car upon the complaint from the client.  He is Ranken certified in auto body and mechanics.  It was his finding that the damage to the bumper of the car was caused by an impact while...

driving the car.  It was also noted that the car apparently was driven after the impact at a high speed (possibly highway) which caused further damage to the bumper.  In this case, it was recommended that the client contact their insurance company for a physical damage claim.  It is also to be noted that the car has been driven for five months without incident.We would be happy to have an authorized body shop do a third party inspection of the car to verify this information.  We utilize Abra Auto Body throughout the Twin Cities and they are very well recognized.  If the client would like to have this inspection done we would be happy to do so.  Our team can make the necessary appointment for the client based upon their schedule.  Thank you.

I am rejecting this response because: I did speak with Jason D...the amount he referenced I did not have with the documents provided to me when I purchased the automobile...in which he then sent the document to my email...my question at this point was Why don't I have that document but another with a different price at this point in the email he said he would request the documentation so it could be forwarded to me...I know feel like it was a botched sale because that document should have been provided to me with all my paperwork at the time of purchase on 7/7/16...not 2 months later...Furthermore when I last spoke to Amy [redacted] she only offered to clean the inside of my vehicle up as best as they could there was no mention of my car being looked at by a body shop nor was there an offer to re-paint it! What puzzles me the most is that this was NOT OFFERED UNTIL I REACHED OUT TO JASON...he had no empathy of how I had been treated as a customer all he kept saying was that Enterprise would not be returning any of my deposit but then he said out of his mouth the best we(Enterprise) can do is to set up an appointment to look at the vehicle at that time we will provide you with a loaner car....At this point I became livid...You still don't want to own up to your mistake so I said I will seek legal advice else where...never said I had an attorney but Jason then laughed and said my information of contact is on the bottom of the email I sent you have your attorney contact me and disconnected the call....At this point I will stand my ground...til this is justified correctly its not something you can just make go away like a child in a candy store!!! Enterprise still acts as though there was no damage done to this vehicle when I have provided documentation and they claim to be the only owners not possible for them NOT TO KNOW...I Have one bill of sales and now all of a sudden you have another sales sheet not provided to me at the time of purchase and tried to send it to me in an email...not professional at all...and the fact that you don't want to return any of my money for your negligence is ironic....So once again you need to give me half of my deposit back for your negligence and paint the automobile correctly...this is not my fault nor is it made up

Received following e-mail / follow-up response from Jason [redacted] at Enterprise Car Sales: Just wanted to follow up with you on this complaint.  The client has spoken to our staff and she reached out to me today about her concern.  While we have no record of damage to the vehicle, our staff offered to have her bring in the car and we would send to a body shop to address her concerns in good faith.  She was also offered alternate transportation while our shop did this work. In addition I emailed Ms. [redacted] a copy of her purchase agreement.  She stated she paid $26k for the vehicle when in fact it was far less ($16998).   I explained that she was adding her finance charges from the bank and her taxes into the total she was referencing.  I hope I was able to explain that correctly to her. Ms. [redacted] is requesting financial compensation to address her concerns.  I explained that we are willing to have a shop address her concerns in good faith, but we are unable to pay her for her concerns.  She was not pleased with this offer and stated she would seek legal advice.  I provided my contact information for future follow up by her or her attorney. Thank you for your time in this matter.  Please let me know if you have any thoughts or further questions.  Thank you, Jason     Jason P [redacted] Group Car Sales Sales Manager - GP19 [redacted]
[redacted]fax j[redacted]@erac.com

We have on more than one occasion reached out to this customer to resolve this issue.  WE have reached out again via the phone as well as via email

Jason (area sales manager) is incorrect in stating that I had concerns about getting my plate. At no time did I express such concerns.   My complaint involved the fact that at the time of car purchase I was told I could drive the car for 6 days.The implication was that I could return the car if I was not satisfied. The Enterprise web site contains a similar statement.  When I attempted to return the car I was told I could not do so.  It has now been long enough since car purchase that it is doubtful that the matter can be properly rectified. The first payment on the car has become due and I have paid it to avoid negative reports on my credit. It is doubtful that the dealership will return the down payment and payment made. However I wish the record to show that the dealership does not stand by its word and promise.