Emergency MD, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I was told that the refund money was in the mail on November 9, which I never recieved. Then I was told, by the Manager, Renee, that I was mislead. She stated, "She does not know when I'm going to recieve my refund". She never stated anything about their being a resubmition problem with [redacted]. The problem is they got paid twice and refuse to refund my money, which was told to me on Oct. 2, 2016. Nothing they say is trustworthy at this point.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I was never informed that I was signing any type of a consent to allow a business entity to withdraw funds from my account without my knowledge. This is a major issue, especially in medical facilities where a patient stands on one side of the counter with a blank signing box it has only been told something verbally from the opposite side without actually seeing documentation. I was advised I was signing a HIPPA acknowledgment,  authorization for the insurance to pay, and consent for treatment. I would not knowingly sign any document allowing someone to take funds from my bank account at all or whim. Also, two employees at the facility both read back the phone number that they had on file which was not my number, so there would not have been any voicemails or telephone conversations from emergency MD to myself. The only correspondence I received was an initial bill which I attempted to pay and was told to disregard because it apparently had been sent  Prior to the insurance making payments.  Perhaps emergency MD should be more diligent in there hiring and training process of their employees to provide correct information to clients-if they did, this situation could have been avoided. It is ridiculous to think that I would try to shirk a bill for $15.90 when I have a $6500 deductible and coinsurance with my insurance company which I had met before half of the year had already expired. It is also very unprofessional for the company to fail to return phone calls and emails when I had reached out to try to resolve the issue and never even got the common courtesy of their manager to contact me when I  most assuredly left them my correct number TWICE. Extremely unacceptable and will tell everyone I know not to utilize their services for the lack of professionalism and failure to provide adequate customer service. 
Regards,
L[redacted]

I have already discussed our position in regard to this matter in my previous email.  I will consider this matter closed at this point as we have handled the matter according to our financial policy.

We checked with the billing company and the claim has still not been adjudicated.  I have told them to expedite this immediately as the mother has been waiting for 5 months for a refund.  They had no explanation for the delay.

Revdex.com:I did not authorize that money to come out my account . that's stealing money. I did not authorize for you to pay my bill even after I paid $20 for it to not go into collections. Isn't that against the law ?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
J[redacted] B[redacted]