Ellison Systems, Inc.

Review: On January *,2014 a product reference #[redacted] was returned. The merchandise was received by by Shoplet . Com on January * by UPS Delivery tracking number [redacted]. After numerous phone calls, the most recent one on April **, 2014, this company has not issued a credit to my credit card.Desired Settlement: Refund to my credit card used on trasation

Business

Response:

This refund needs to be processed by [redacted], not [redacted] An email was sent to [redacted] requesting this refund on 4/**. We have not heard back from them, so I just sent a follow-up email requesting this be refunded ASAP.

Thanks.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Upon placing an order on 8/*/15 for an specific product, which they normally deliver in 2-3 business days, Shoplet never delivered the product. When contacted on 8/** as to why our product was not yet delivered, they claimed they would get back to us.On Tuesday, they still had no answer as to where our merchandise was, even though the money was out of our account. On Wednesday, they lied to us. First they said the order was delivered on 8/** to our business around 2.25 pm, which was never true. Upon confronting them, they gave us a different story and said that it was never delivered to our business. They say it was actually sent back to their warehouse.They offered us a solution of reissuing a credit and then shipping the order again, which could, according to them, take up to a full week!!!So, not only did they lie to us about a delivery that never took place, but their solution was to wait another week. I cancelled the order and requested a refund bowing to never do business with them again.Desired Settlement: We want a full refund of the purchase price...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They sent us the money back

Sincerely,

Review: Ordered a case off the [redacted] website thru shoplet for Order #[redacted] for $43.57. Item was marked down and stated in stock. I got an email 3 days later saying sale was canceled because item was not in stock. went to website today and said item was available and could be at house in 3 days. I called shoplet to verify and they stated item was in stock. I explained what had happened and he then stated oh its must not be in stock. The thing is they now were selling it for $348.11 exact same model #1750 BLACK RIFLE CASE

Item #PLO1750110. Some one has screwed up when pricing and now they are not honoring there ad.Desired Settlement: I want them to honor ad and give me product for what I ordered it for. And for someone to tell the truth at customer service. I told them I was going to report them and they said I could do what ever floated my boat.

Business

Response:

Our apologies for any inconvenience this has caused the customer. It seems that the product being purchased was unavailable either due to stock or unit of measure error on the item. The customer's order was fully refunded immediately. Please let us know if their is anything else we can for the customer thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausIf[Your Answer Here]

If you go to there website right nnow it states product is available for sale and in stock.they are lying and do not want to honor the price I biought it firfor originally. This was some sort of bait and switch.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day: We do apologize for any and all inconveniences however there was a listing error on [redacted], we are unable to provide the item at the price provided as this would grossly out weight our cost of the merchandise. We have since refunded all customers that have experienced this issue and do apologize again as we are a high volume vendor accidents such as this may happen however we work diligently to attempt to either control or prevent these issues from continuing. Should there be any additional concerns or questions please see my contact information below.Thank You[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I see this is going no where and you are just going to keep writing excuses. I see you have a 1 1/2 Rating on the [redacted] website. Hopefully with all your bad reviews you wont be a high volume store much longer. If any consumer is reading this Please do not shop here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On the website, I ordered 3 cases of gloves at $1.46 per box, totaling $43.80. The transaction was completed and money was taken from my [redacted] account, for item SKU# MIIIPINK6074. Days later, I called the company because I had not gotten a shipping notice for this order. The company told me that the order had been overlooked and they would get it shipped out that day. An hour later, I received notification that my order had been cancelled and my money refunded, because the item was "Out of Stock". However, this was not the case, because when I clicked on the link to the exact same item, it was "In Stock" at a price of $7.80 per box. Now, as the consumer, I am not at fault for the item being marked the incorrect price. I did not want a refund, I wanted the product I ordered at the price I ordered it for. Now, I have proof through screen shots of not only the email, but the current product, with matching SKU numbers. I called the company and they told me that I was correct that it was not truly out of stock, that they had the incorrect pricing and that was why my order was cancelled. Now, were it a store that I walked into and purchased something, they would not be allowed to take it back after I have already paid for it and say, "I'm sorry, that price was wrong, you have to give it back now." Why should an internet site be allowed to do this? Again, I have proof, and I WILL do whatever I have to do to get a beneficial outcome in this matter, including but not limited to reporting it to any and all authorities I am able.Desired Settlement: I want the product I ordered. A refund does not make up for the fact that I am losing money because I will not have the necessary tools to preform my job. I can not even reorder at this time, because the money that was budgeted was for this order is being held in [redacted], because of the nature of the transaction. It was not my error that caused this situation, whether it was a pricing error or not, that does not mean that you can take something back and lie about it not being in stock just because you made an error. This is not fair, reasonable, or responsible business practices. I expect this matter to be taken care of in a timely fashion or I will do everything possible to make sure this doesn't happen to any other unsuspecting consumer.

Business

Response:

Complaint# [redacted]- Customer was advised by customer service, the listing error was via [redacted] which had the prices drastically lower than our cost, we could not ship the merchandise as the loss would be more than double the price the customer was to pay. [redacted]

Review: Please remove the fee of $160.09 from my bank account. I have asked the merchant[redacted] listed in [redacted] to credit my account. The order number from [redacted] is [redacted]. I have a copy from[redacted] cancelling my order. The following is my personal information: [redacted] ###-###-#### The following is the transaction information: Merchant Name: [redacted] listed in [redacted] Disputed amount: $160.09 Transaction date: 8/*/13 Thank you Sincerely, [redacted]Desired Settlement: I wanted a refund of $160.09

Business

Response:

Hello,

The customer has now been refunded $160.09

Because this purchase was made via [redacted], we are not able to access an invoice or receipt to attach to this email.

Please let me know if there's anything else you need.

All the best,

Review: I read an advertisement in Shop let catalog stating unlamented plates selling for $8.90 per sleeve. Each sleeve contained 500 plates. I called before placing the order online to make sure I had read and comprehended what I had read right. I was assured by customer service that what I had read was correct. I also had ordered some other items which I received in the two day delivery. The next day a representative from customers service called me ask if I had received all of the order I responded no she told me to give it a few days it should arrive soon. On 10/*/2014 Thursday my assistant called the warehouse o inquired about the order she was told that the ticket couldn't be pulled up to get a tracking number but it should arrive soon. On 10/*/2014 I received a total of 1250 plates out of a promised order of 5,000. I called customer service was told by the representative that someone would contact me by 10/*/2014 no one called so I called them only for the customer service person tell me that it was a "misadvertisement" and it should have read "500 per case not per sleeve". The issues I have are as of 10/*/2014 on the ordering site the plates had been reduced to 7.82 per sleeve ( 500 plate per sleeve). So within a week the same product was advertised but at a lower rate. I brought this to customer service representative he told me it was nothing that could be done it was an error and that a chance that goes with ordering on line. I ask to speak to a [redacted] he told me that there no one to speak to that was over him. Also I told him when my assistant called prior to me she was told that I requested a large quantity and I had been shipped what was available to me at the warehouse and he would be calling the warehouse asking for a credit for the remaining ( 3,750 plates I hadn't received . I was to told I wouldn't be getting a credit or receiving he balance of the plates The resolution was to pay me 10.00 for the difference in the plates ordered and received.Desired Settlement: DesiredSettlementID: Refund

I paid 8.92 for each sleeve I should have received 10 sleeves containing 500 plates each instead I got 10 sleeves each containing 125 plates.Proposal for Settlement for resolution are " Send me the remaining 3, 750 plates orIf I received a fourth of the order and I paid 89.93 for the entire order I am owed 3/4 of an order @ 22.48 per fourth which comes to a total of 67.88 in monetary reimbursementSo I will accept either resolution to the issue

Business

Response:

Good Day: We do apologize for the mis-listing however this product is not available via the warehouse at the quantity requested. The warehouse has admitted to the error. As a courtesy I would be more than happy to offer a 10% discount on your next order should you decide to place another order with shoplet.com. Please contact me directly for any additional concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To offer me a 10% discount on my next order is not compensation at all .I usually never order less than 100.00 worth of merchandise so this is no compensation for the 65.00 I lost with Shop let. I have had to spend twice that amount to buy the plates to meet my needs for that one month after learning you wouldn't be shipping the order as you had promised. So what I think is fair is the remainder of the plates which I have already paid for be shipped to me in quantities of 500 that what you sell in a sleeve until the quantity owed me is completed within the next 6 months. Apparently you do have these plates but not in large quantizes ? so ship them to me in the quantity you have on hand. If you rather not take that course of action simply refund me my 65.00 which you collected up front knowing that it was a typographical error( according to you that ran for 21/2 weeks ) ? and as you stated that you didn't have that amount available to complete the order , but you didn't you took my money and I haven't received product nor my money back . Ironically another company that I orders from you through my introduction of your company in the 45 days ordered the same plates since my order at the price advertised and have received a large quantity of the same plates I ordered (the ones you don't' have in the warehouse plates 10 cases ( 500 plates each case ) . So as you have admitted this was your company error so the professional business solution) would be to supply the remaining plates on the order or send me back a check for 65.00 not in store credits. I don't feel my business is appreciated at Shop let so I wouldn't want to be given a store check credit and or a discount my a future order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Complain# [redacted]- Customer was advised, due to shoplet listing error, they would be refunded in full immediately. The refund was issued today 3/**/2015. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I took several hours on 11/** to decide and place an order for three wardrobes with Shoplet ..cost at $96.91 each total $290.73 for three wardrobes plus a coupon of 20% off for a bill total of $270.73 to find today that my order was cancelled due to the item being out of stock. This was not indicated when the order was placed. I checked the site today and the item is listed at a price of >$270 then checked again and the price was $102.01 item #hoahid8600c..I believe that the order was cancelled due to the companies mistake in the lower pricing cost if the item. this company has many negative reviews. how can they be allowed to continue to have bad business practicesDesired Settlement: I would like to still receive the items in good condition

Business

Response:

Complaint# [redacted]- Customer was advised the price was incorrect based on a [redacted] advertisement and we would have to refund them at this time as we are unable to sell the merchandise at that drastic of a loss. Thank You [redacted]

Review: Reference Order Number: [redacted] Product ordered was not shipped. Cheap, inferior substitute was sent. This is the exact same thing that happened the only other time I have ordered from this company. They blamed it on the warehouse and then said they would address corrective action with the warehouse management. It took 3+ weeks to get a refund after UPS tracking showed it had been received. NOTE - the items sent on the seller's website cost about 30% less than what was ordered and paid for. For the current order - I requested correct product be sent out immediately and was told that I would have to return the incorrect order first. I informed them that I needed these supplies immediately and could not wait weeks for the return to be processed. They said a refund would issued as soon as they could track the return in UPS. Refund was not issued as stated it would be yesterday. What follows is a copy of today's contact with customer service. [[redacted]] This order has been returned. [[redacted]] One moment please [[redacted]] RA [redacted] has been delivered to UPS Tracking #[redacted] I was told once it was in the system a refund would be issued. When will I see the refund? [[redacted]] Refunds take between 7-14 business days. [[redacted]] That is not what I was told yesterday. So was the person lying? [[redacted]] I was told as soon as you could track it in the ups system the refund would issued. [[redacted]] I do apologize that you were given incorrect information however this is the standard time for credit as the items must be returned and then restocked in our system [[redacted]] Your company seems hopelessly dishonest. First they shipped product inferior to what I ordered then the lied about a refund, in the past I had to call the warehouse almost daily to keep the refund moving once the package was recieved. [[redacted]] This is not a standard I did not want what I ordered - I was shipped what I did not order [[redacted]] There was misinformation and for that I do apologize, please advise as to the item you returned [[redacted]] see the order number at the top of this correspondance. everything that was shipped to me has been returned because it was not what I ordered. [[redacted]] I have already filed a claim with pay pal and will also file a complaint with the Revdex.com in NY. [[redacted]] Ok Would you like us to reship the correct items or are you requesting credit? [[redacted]] I need the product yesterday and have ordered from a more reliable company. THis was all discussed yesterday. [[redacted]] I want an immediate refund like was agreed to yesterday. [[redacted]] I do not trust this company to do anything the say they will. [[redacted]] I have sent the request to the warehouse however I am unable to credit you until the warehouse gives us the credit information [[redacted]] I will request the credit from a manager and follow up shortly. [[redacted]] thanks [[redacted]] I have been advise that the item has not arrived at our location yet however once it arrives we will request to have the credit expedited as a courtesy to you [[redacted]] Again this is not what you committed to yesterday - It is the warehouse that changed the order and shipped the wrong cheap stuff. It is the warehouse that had my last return for signed for from UPS and still would not acknowledge receipt and issue the credit. I guess I will send this complaint to the Revdex.com and maybe I should ask the attorny general to investigate this as fraud. [[redacted]] Any other company that I deal with that sends the wrong items ships the correct items immediately and then the returns are made. [[redacted]] At this time I have stated that I will offer credit but we must receive the product before we can offer the credit. I have requested to have this credit expedited rather then take the standard time but this is standard protocol for returns with shoplet.com. [[redacted]] And I am more than happy to do this however you have stated you already ordered the items from another company [[redacted]] That was not offered yesterday. [[redacted]] I expect a refund not a credit. [[redacted]] I hope that we are clear on that. [[redacted]] I have requested the credit and it will be applied once I can confirm the return from UPS. [[redacted]] It is a refund to your card [[redacted]] This is a sorry way to do business and I am sorry I ordered a second time from this company only to have the exact same thing happen. [[redacted]] I do apologize is there anything else I can help you with today. [[redacted]] no have a nice dayDesired Settlement: Company stop substituting cheap inferior product without approval. Company ship correct product as soon as they are informed of their failed attempt to cheat consumer. Company stick by commitments made by customer service reps. Finally I hope I never order anything from this company ever again.

Business

Response:

Hello,

Review: I wanted to purchase a particular space heater that was out of stock almost everywhere else. [redacted] had it in stock. I placed an order and then noticed they have a price match guarantee. In asking them to honor that guarantee, I mentioned that this item was out of stock and hard to find. They said they could not honor the price match and a few minutes later I received an email saying that my order had been cancelled because the item was out of stock. I emailed them back, but they have not responded . 24 hours later, I checked their website again, and the item in question was still listed on their site as being in stock and the price had been raised by 30%. I believe they are price gouging because the item is currently hard to find.Desired Settlement: I want the item at the price I ordered it for. My order number is [redacted] and I had ordered this item for 65.62. It is currently listed on their website as being in stock and offered at $95.54.

Business

Response:

Complaint# [redacted]- The customer was advised today that I believe there was an issue on our end with the reason selected for cancelation and that if she still wanted the heater I would acquire it at the price she received previous. Miss Sampson has already advised, she purchased the products from another vendor at this time Thank You [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Vendor contacted me a full FOUR months after my complaint. Of course, by that time, I had already purchased the space heater elsewhere and winter is over. Vendor offered to sell me the heater at the original price, but did not address my main complaint about the "price gouging". Vendor did admit that their prices fluctuate based on demand. Can't remember the term he used, but I call that price gouging.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On February ** I placed an online order for 3 packets of paper based on the description on the website for [redacted]. When the order arrived on February **, I printed a single page on the paper I received and immediately recognized the fact that this paper wasn't at all as described. I contacted customer service immediately to request a return. No actual response came, just an email with a return shipping label attached. I promptly returned all three packs of paper after having only used just the one single sheet of paper. Then I waited for an entire week to receive the refund of $40.47, the total I paid for this order. It never came. I emailed customer service about it on February [redacted] asking about it. I received a response saying I'm only being refunded $25.21 for the order. This is wrong, since I returned all three packs of paper that were received. I emailed customer service twice about this matter, and never received a reply from either email. Charging a customer the full purchase price for an item they used a single sheet out of an entire pack, and returned all the rest - undamaged, unaltered, etc., is just plain bad business. I'm essentially being charged for something I returned to them. Bad business all the way around.Desired Settlement: I wish to be reimbursed the full order amount of $40.47 since this is what I paid for the order, and once the issue was discovered, I promptly returned the entire order to the company's distribution center in Ohio. I also wish to receive a personal apology from the company for their absolutely terrible, impersonal "customer service."

Business

Response:

Good Morning The total charge for this order was $32.38 due to the customer using a coupon. We refunded the customer for the order and refunded in full minus a $7.17 restock fee as the return was due to a customer error. We apologize for any confusion this may have caused the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not make an error when placing this order. I went by the product description on the website, which stated the product I ordered was glossy card stock. What I received wasn't even close to that. The error is in the product description on the website, plain & simple. When an item isn't as described, the error cannot be considered the customer's fault - nor should the customer be held responsible for restocking fees, which isn't fair at all. Expecting customers to pay a restocking fee for something that isn't remotely close to being as advertised is not fair in the slightest and totally unacceptable.As a business owner with extensive experience with other online vendors, I've never once been charged a restocking fee as a result of 1) products not being as described, 2) a malfunction in equipment, 3) an order issue caused by the vendor, etc. This business practice by Ellison Systems (aka "[redacted]") is a bit out of the ordinary and in my personal belief is simply a very bad business practice.As stated in my original complaint and advised to [redacted], it is also highly suspect that almost a full calendar week after sending the order back for a refund and not having received any kind of indication that the refund was being processed, I was finally told today that the refund would be processed soon - after I emailed customer service this morning. This indicates to me that the vendor had no intention of refunding the purchase price until I followed up with them about the return. This is also out of the ordinary, and I've not experienced anything like this with any other vendor I've conducted business with.While the difference of $7.17 might not seem like that big a deal to most, to me it's the principle of the situation as a whole. People need to be aware that this is how [redacted] does business when there's an issue with an order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hellowe have refunded this customer in full on the date the order was returned. It may be a slight delay in appearing on the customer card but all monies have been refunded in full. We apologize for any inconvenience for the customer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Your advertising on Nextag states the price is $100.08 with Free Shipping. There are no conditions or disclaimers on your ad. See your ad here: http[redacted]Desired Settlement: I want them to provide free shipping as advertised.

Business

Response:

Hello:

Please be advised that this item does not qualify for free shipping. Select items show free shipping on orders that are upsable.

As you click items to view on seller site. The item shows it requires freight delivery.

There is no switch of offers to the customer as this particular item is shown as requiring freight delivery. freight charges are shown on the screen prior to check out as well.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shoplet.com has ads placed on [redacted] that state free shipping with no disclaimers.

See ad here: [redacted]

Shoplet.com also has an ad on yahoo.com that states free next day shipping limited time sale with no disclaimers.

See ad here: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello

After further review this item is listed incorrectly and needs to be adjusted. We have reported this to our IT dept to updated the feeds on NexTag. We will honor the free shipping on this order. please provide order number so we can adjust after the order is placed.

Review: I ordered the item: 1 Carlisle Cafe Standard Tray, 16w X 12d, Blue FLOCT121614 for $6.45 with $7.50 shipping from [redacted] who said it was sold and shipped by [redacted] The item arrived covered in plastic wrap, not shipped in a box or other shipping container on December [redacted], 2013, upon cutting through the plastic I could see a large crack in the tray, so I immediately contacted [redacted], via [redacted]'s refund/exchange support system and requested a refund. I was ignored, instead of receiving a response from the company I was simply sent spam advertisements to my email address from [redacted].

I tried contacting [redacted] a second time via [redacted]'s support system and even tried contacting [redacted] about the problem. When contacting [redacted] regarding a refund I am told to contact [redacted] again and wait for a response. It's been over two weeks since my first attempt to contact [redacted] and several days since my second attempt and still I have not received a response.Desired Settlement: I would like a full refund of the purchase price and the shipping fees, and a return shipping label to return the tray to [redacted]. I don't believe an exchange or replacement would result in anything more than another broken item.

Business

Response:

Hello,

A full refund of $13.95 has now been processed. The customer can discard or donate the product, no need to return it. [redacted] apologizes for the item being damaged upon arrival. We hadn't received the request to refund via [redacted], or we would have gladly processed the refund.

Thanks.

Shoplet.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while believe the denial by [redacted] is a lie, I am satisfied with the refund of my money.

Sincerely,

Review: Shoplet is using the Revdex.com logo to prompt customers to buy its products. Revdex.com should know that the company is engaged in deceptive practices, namely, false advertisement resulting, in my case, with shipment of a product received, not as described, but otherwise. When I informed Shoplet of that fact, the telephone representative, "[redacted]" argued with me, I asked to speak to her supervisor; her supervisor was not available. I left the supervisor a message that the item I had purchsed was not as described, and Shoplet would have the responsibilily to issue a "smart" label that would allow the carrier to pick up the produst at Shoplet's cost. No response from supervisor. Also, "[redacted]" runs through her script so rapidly that a customer could be confused as to who will pay for what on returns. Cleverly, [redacted] uses the term "prepaid label." It, in truth, is not "prepaid" --this is a scamming statement that corporate should additioanlly investigate.Desired Settlement: Advise me through email and send a true prepaid label. Give me a contact number so that I may arrange a pickup with the carrier.

Business

Response:

Hello

We are truly sorry for the confusion and inconvenience of returning this order and the lack of follow up. This order was noted on the 06/**and this complaint filed in less than 2 business days. Attached is a link to the item in question ([redacted]) . If you can state what the issue is within the description that you feel is “deceptive” we can review this further. Unfortunately there are times when an items description may have incorrect information due to feed errors. In some of these instances we cannot fulfill the order as the item is stated. Under those circumstances Shoplet honors a full refund for the items in question. Within our returns process there some of vendors that provide a prepaid label, which is what was sent to you via email. There is no call tag which is what we believe you are getting mixed up with the two. Unfortunately this warehouse does not provide call tags or (pick ups). There is no scam to this process. If you are having issues taking the item to a UPS drop box or location please let us know so we can determine what steps to take next. Again Shoplet is sorry for the confusion and inconvenience this may have caused.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Item was not as advertised. Floor lamp was to be delivered ASSEMBLED--IT WAS NOT. As noted in the company's response, sometimes the information is incorrect because of "feed" errors. That is not my problem. I want a prepaid shipping label to return the lamp as soon as possible. Furthermore, Ellison Syatems states that "Shoplet [its vendor?] honors a full refund for the items in question." "Full refund" not true when return shipping under the above circumstances is not included.

Revdex.com note: Written correspondence response should go to what address--Revdex.com?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please ask [redacted] in the [redacted] Office at (Shoplet?) when he/she sent the most receipt pre-paid label to the above customer for lamp return.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for the delayed response to this complaint.

Review: The product was a voice recorder that would transfer to a computer and print. The probram disc would not load on my Laptop or PC. The Product was sent to me returned to the address shown on the return authorization which is Shoplet,com-Returns, [redacted], by UPS from [redacted]Desired Settlement: The full amount, including shipping should be refunded.

Business

Response:

Hello,

We have now gone ahead and refunded the payment of $119.67 for Shoplet order #[redacted].

We apologize for the delay in processing the refund. We hadn't been alerted by the warehouse that they received the item back from the customer. Had [redacted] contacted our customer service department, we would have gladly processed his refund then.

Thank you.

Review: On January [redacted] I ordered 9 cork boards for a job. I was told by the company that I would get the goods Feb [redacted]. When I did not receive the order, I called emailed them, they sent me tracking information. I called the shipping company and they said that my order was going back to the warehouse for some reason. So I called Shoplet and they said that can't be right and that they would take care of it and call me back. I didn't hear back from them so I called again and was told that they were waiting for the shipping company to get back to them and that they would have an answer today. It is now the [redacted] of February, and I still don't have my order. Isaac V[redacted] ( Special Projects Manager) told me that he would call me back and make sure the order got out asap. He called be back to let me know the shipper would call me and it would ship that day or the next. I never got the call. So I called and was sent to his voicemail. After threatening to call his supervisor I got a generic email " Dear Customer" stating the same information. That they are requesting the shipper to call me. This is unbelievable! I will never do business with this company again.Desired Settlement: I want the goods I ordered ASAP. I would also like a discount for the hours my office has had to waste with this company trying to get our ordered delivered.

Business

Response:

Hello, We take customer service very seriously. In this instance, the order was placed on one of our affiliate sites whom we are in excellent standings with. We attempted to reach the customer to schedule delivery but the number provided by the customer was not in service. Because of the size of the order, we would need the consignee to agree to a delivery date and be there to sign for the packages. The order was routed back to our facility by the third party carrier when they were unable to make contact. When the customer called to inquire about their products we informed them the phone provided was not able to be reached due to disconnect and the order was returned. The customer provided a new phone number and the order will be delivered this week. We strive to provide the utmost customer service and reshipped immediately.

Review: We never received the table we ordered through hem, via [redacted]. we are [redacted] PRIME MEMBERS, and expected the item within two business days. 5 days later we received as confirmation call, asking if the shipping address was correct. The manager of our company said no, please send it to our office. Shoplet said they would call her back to confirm the correct address. They never called back!!! Here we are, 14 days after purchasing the item, still waiting for it!!! We are no longer [redacted] members, due to a change in ownership, so we asked that item be re-shipped to us, rather than credited to our former [redacted] account. They REFUSED to send it to us, unless we paid them as an additional $90!!!!!Desired Settlement: We JUST WANT OUR TABLE!!! We were guaranteed free shipping through [redacted] Prime!!!! We will not PAY $90 for them to ship it to us!!!!!!!

[redacted] Order number ORDER # [redacted] (SAYS IT WAS DELIVERED ON OCTOBER [redacted]!!!!!!)

Business

Response:

[redacted] is a third party vendor on [redacted].com and we are not affiliated with the [redacted] Prime program in any way. [redacted] Prime is a yearly subscription thru [redacted] that includes special programs and vendors that allow for discounts and free shipping. We are a drop shipper and our orders do not qualify for Prime benefits. [redacted] attempted to contact the end user to make delivery via phone and was told that the end user is not at this location that we are trying to deliver to and they want the package delivered elsewhere. [redacted] sent three e-mails via [redacted] to the customer to confirm they would like the item redirected(to prevent fraud) and that they agree to the extra fee for redirect, the customer was advise if they did not agree we would need to make an appointment for delivery(all deliveries of freight items require an appointment to prevent the customer from not being at the location and additional costs for redelivery and to protect the customer against theft or fraud). The customer never replied to the e-mails to agree to a new delivery or set up a delivery appointment and the products were returned to avoid the customer being charged storage fees from the carrier. The carrier charges fees to deliver back to the vendor([redacted]). The fee is $87 and the fees paid by Shoplet to ship are non-refundable. The customer did not pay shipping initially and Shoplet is taking the initial $87 we paid as a courtesy loss(the customer is normally responsible for freight fees both ways in these cases). We were willing to reship the product again if the customer paid for the cost of reshipping the item. The customer was unwilling to pay the costs and we have refunded the customer minus the freight fee to return the product back to our vendor. We hope we are able to do business with our customer in the future.

Review: I have placed an order with this company via [redacted] webiste.

the link to that product I purchased is:

As the description suggested, I should receive 64-wipes X 12 packs in one case. And I ordered 2 cases. In the product specification is also detailed out the weight and measurements of the case:

Specifications

Model No.: 1152313

Shipping Weight (in pounds): 14.4

Product in Inches (L x W x H): 15.8 x 9.4 x 2.4

Origin of Components: USA or Imported

However, I only received 64 wipes x 2 packs. The weigh of each item should be 14.4lb per product specification on the website. the package arrived is less than 3lb. I paid $18.26 for this order. now I have paid average of $9+ for a pack of wipes that I can buy from any supermarket for $2.49. I noticed the price of a case for $5.38 was low, but I figured after $7.5 shipping fee it is not too low. and that is the only reason I am willing to pay shipping fee for wipes.Desired Settlement: Please send me the 2 cases of the wipes as agreed and advertised.

Business

Response:

We apologize for the confusion in the posting of this item on [redacted]. The item is sold by the pack but the description speaks about the case pack as well. Some of our commercial and private customers prefer to buy a case and the listing advises how many individual packs are in a case. We have refunded the customer in full and advised she may keep the products with no return being necessary.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Refund was not received.I waited the business to response my complaint here, after 4 days of no response from here, I called the business's 1-800 number on Feb *.I was told, just like the response received here on 2/**/2015, there is an on going issue with its product description on [redacted]. They will issue full refund to me within 3 to 7 business days. It has been over 10 business days, refund still not received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day: The customer was advised that the item theyrequested was not sold the way in which the third party had the item listed. Weadvised they would receive a full refund and the refund was issued on 2/** viaour internal channel. Please see the attached screen shot which confirms therefund was issued and the date.

Review: I ordered a rubbermaid vertical shed from this company back on oct [redacted], it's now oct [redacted] and ordered item was suppose to arrive by oct [redacted]. I have contacted this business 5 time since oct [redacted] by email and phone calls and no has resolved this issue. I even asked for a refund and was given the run around.Desired Settlement: I would like the item I ordered and if they can't supply it, then a refund.

Business

Response:

Hi [redacted],

I am so sorry to hear that you have had to wait for your item to ship. I looked into your order, and I can see the item is scheduled to arrive by the end of day on 10/**.

Please let me know if there's anything else I can help you with.

All the best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The ordered item arrived late this morning.

Sincerely,

Review: I ordered a Storex 25 compartments literature sorter on August **, 2015. And the order has been processing since then. I tried to called twice but kept getting sent to a full voice mail inbox.Desired Settlement: I would like to be refunded.

Business

Response:

Hello, We are attempting to cancel this order for the customer and refund. We apologize this is a factory direct item that ships from Canada. The order should have shipped Thursday and we are waiting on verification from the manufacturer and will follow up with our customer shortly.?

Review: I ordered some medical syringe (order # [redacted]) last March **,2015 and they charged my card $22.63 last March **,2015 but 'till now I haven't receive my product. I already called them about 5 times since the first week of April,2015 to check on the status of my order and they kept saying that they will process the order ASAP and ship it 2-3 business days.I called this morning and spoke with [redacted] and now they said they will check the medical company.It's almost one month and they still haven't resolve the issue.Desired Settlement: I just want my product to be shipped because my husband is a dog breeder and he needs them for our dogs.Thank You !

Business

Response:

Dear Revdex.com,The customer called in on 4/** and spoke to [redacted] stated he never received the product, even though [redacted] tracking showed delivered. As a courtesy [redacted] opted to reship the item on 4/**/15, but item has been on temporary backorder. The customer called again today and a customer service representative reshipped the item out to the customer again. Their was a technical issue with that item/sku number that has since been fixed and the order will ship out again within the next 24-48 hours to the customer, thank you.-[redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com, Dear [redacted]-Thank you for choosing Shoplet! Your refund for order #[redacted] has processed. Your account has been credited in the amount of $22.63. Please note that credits may take between 2-7 business days to update in your account and a restocking fee may have been applied.Our first priority is your satisfaction so if you have any questions or concerns please contact our Customer Service team by email ([redacted]), by phone ([redacted]) orlive chatbetween 9am - 6pm EST Monday through FridayThank you,Shoplet Customer Service Thank you,Customer Service This is the e-mail I received from them 5 days ago but until now,they haven't not refund my money yet.According to them a restocking fee may have been applied and that's for what ? I didn't return any item to them.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon, I have looked further into this matter and the customer was refunded ($22.63) in full on 4/**/15 with no restocking fees assessed to the order as the order was unable to be fulfilled on our behalf by the manufacturer due to shipping restrictions. We sincerely apologize for the inconvenience associated with this order. It sometimes takes 7-14 business days for the refund to reflect in a customer's account as this was placed on a third party vendor site([redacted]) and is manually refunded thru [redacted] once the refund is issued on Shoplet's ordering system.Thank You Customer Service Supervisor?