Electronic Arts

There was an issue that prevent the player from being able to access his account The issue has already been resolved and the player is able to access his account again

Complaint: [redacted] I am rejecting this response because: The Bookworm Deluxe is not working for me I installed and played the trial but it will not let me purchase it as instructed by [redacted] I tried several times however, I am continue to send her the screen shots and emails I am repeating myself on themI sent the screen shots to my case worker for this issue Sincerely, [redacted]

We've reached out to this player to discuss the concerns being reportedThank you for bringing this matter to our attention

Complaint: [redacted] I am rejecting this response because: they refuse to take responsibility and no matter what they are in the wrong as their secure system failedAs the person who made the claims was able to verify they were the account owner when they were notI am getting no where and they will not provide me with any update regardlessThis is now getting on for business days when they said they will have a resolution with hours, I was told it would be sunday, I was then informed they do not work weekendsIf they do not remove the ban on the account I will be taking this to a high level, and they can drag it out as long as they like I was have a lot of funding Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ We've reached out to this player to provide him with the information he needs to follow up and dispute the Terms of Service action taken on his account Sincerely, EA World Wide Customer Experience

We are contacting this player to help them with the issueFor any future billing issues they are free to open a new case at help.ea.com.- EA Help

Complaint: [redacted] I am rejecting this response because: They responded to me, but have not offered resolution to issueI responded to their email, will await their responces and action to resolve.Sincerely, [redacted] ***

We have contacted the player and resolved the issue - EA Worldwide Customer Support

We have taken a look at the account under the e-mail provided by the player and show no action taken against the accountIf the player is running into issues connecting to their account they are welcome to contact our support at http://help.ea.com/contact-us EA Help

We will investigate this issue, and take any appropriate action in accordance with our policies and proceduresPlease be aware that due to our privacy policy we are unable to discuss any actions taken against another player’s account

We are contacting this player to help them with the issueFor any future billing issues they are free to open a new case at help.ea.com - EA Help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] While I am unsatisfied with the business's handling of the issue (it was this department's failure to fix the issue that caused me to contact the Revdex.com) it appears that the notification I received about a permanent ban was a mistake and the time of my temporary ban has expired Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ To whom it concerns, Thank you sincerely for bringing this customer's concerns to our attention We have successfully engaged with the customer directly and we have attempted to address the concerns outlined in his case Best regards, [redacted] EA Worldwide Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the company tries to blame consumers for buying their service, however the complexities of the Ultimate Team marketplace go much deeper than thatIn order for someone in the Revdex.com to understand the deception that is occurring needs to get firsthand knowledge and an explanation of this process and how illegal it should be considered Final Business Response / [redacted] (4000, 9, 2016/01/21) */ To whom it concerns, Thank you again for bringing this matter to our attention We have been in direct contact with the customer and we have addressed the outlined concerns in as detailed a manner as possible as per our internal policies and procedures We have already provided as much information as possible and we invited this or any other customer whom feels affected by any unintended behavior of our services or products to contact us directly through our help site at help.ea.com Thank you, [redacted] EA Worldwide Customer Experience Final Consumer Response / [redacted] (4200, 11, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't have the means or the time to handle legal issues with EA on this subjectI just urge whoever reads this to please get someone to investigate what I'm talking about firsthand and really understand how deep the deception goes

Initial Business Response / [redacted] (1000, 11, 2016/01/18) */ To whom it may concern, I have contacted Mr [redacted] directly by phone and he has assured me his issue is now resolved I have reached out also by email should he have any follow up questions Kind regards [redacted] EA Customer Relations Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/01/19) */ Company has responded with an RMA and item has been sent back for refundWill await crediting of our account before closing incident

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has contacted me and made redress for their atrocious customer service and their service interruptionsThey have committed to the improvement of their product and helped to resolve many of the issues plaguing my experienceI am satisfied with their efforts in this regard even though we are still in the process of solving many problems.Sincerely, [redacted]

We unfortunately are unable to overturn the ban listed on the account with Even BalancePlease not that our terms of service that were agreed to states "You are solely responsible for all activity on your Account Your Account may be terminated if someone else uses it to engage in activity that violates the Terms of Service or is otherwise improper or illegal" This can be found in section of our Terms of Service at [redacted] Also please note that the player has lost his online access to only Battlefield and is able to access online with his other game titles Electronic Arts Worldwide Customer Experience

We have attempted to contact the player to address the reported issueWe did not receive a reply to either of our e-mailsIf the player still needs assistance they may contact our support at [redacted] Electronic Arts Worldwide Customer Experience

Hello [redacted] , A player should never be trading their coins from in game Madden Ultimate Team (MUT) for MUTHead coinsWe do not own and are not affiliated with MUTHeadIt’s practically purchasing coinsA player can purchase MUTHead coins and then trade them with a player to get MUT coins so it is a violation of the Terms of Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEA has reached out to me directly and has expressed interest in improving security for their users to reduce the risk of my incident being repeated to other usersNothing has changed yet, but these things do take timeSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ To whom it may concern, As these purchases were made on the Sony PlayStation store we have no refund capabilities The customer will need to reach out to Sony directly to address their concerns with them and Sony can advise on their refund policies Kind regards EA Customer Relations