Electronic Arts

We have reached out to the customer but have not received a response back at this time Should the customer still be experiencing the issue, they are welcome to respond back to us or open a case at [redacted] and we will be happy to assist Electronic Arts Worldwide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ We have reached out to the customer and provided troubleshooting to help assist with the issueWe have not heard back from her since but welcomed her to contact us should she still have trouble with the game and confirmed she is able to reach us Electronic Arts Worldwide Customer Experience

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ To whom it concerns, Thank you for bringing this matter to our attention We have been in contact with this customer and have engaged in a dialogue to remedy any concerns Although she has since become unresponsive and has ceased engaging in our dialogue, we have advised her that she may contact us again if she requires any further assistance Thank you, [redacted] S EA Worldwide Customer Expeirnece Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had not "became unresponsive" I replied to each email.They continually try to refer me to the help web page that,as explained in my original complaint does not usually even load up.when it does it will not let me progress past step one of fourLast week,I was able to actually activate my personal challengesThis week one worked,the other did not.I get the same internal error message telling me there's nothing I can do,its an issue on their endBut they need to remedy that issue.It has cheated me of being able to use one or two of the two or three personal challenges for many many weeks.I still am not getting what is promised ,what I am paying for with my membership dues.The message I get everytime I try to activate a "free" personal challenge clearly states it is their problem.It says oops

Initial Business Response / [redacted] (1000, 7, 2016/03/10) */ Hi Revdex.com, Thank you for raising this to our attentionWe have reached out this user through our channels on the 24th of February and have been discussing this with him sinceI've sent a new proposal to this user on Saturday the 5th of March and we are yet to hear back from the userOnce we have a response from our this consumer we should be able to move forward towards case resolution Kind regards, *** Final Business Response / [redacted] (4000, 10, 2016/03/16) */ Hello Revdex.com, Thank you for raising this to our attention once againWe have been working with this user since the escalation was brought to our attention There was a development with this case on the 5th of March allowing us to proceed with the account deletion request however we haven't heard back from the user sinceWe've sent several emails to his various accounts however he remains unresponsiveI've invited him to get back in touch with me if need me Kind regards, *** EA Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would also add that the representative that helped me with this matter was extremely prompt, friendly and gave me the up most regard to my situation and in-turn made this a enjoyable experience [redacted] *was the representative that assisted me and I greatly appreciated her overall attitude and courteousness Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ We have discussed the matter with the customerThe issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns Electronic Arts Worldwide Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company refused to accept that they have made a mistake with this expansion pack, instead blaming it on my laptop and stating that I do not own the correct video card to play the gameI do not believe this is true, as I own several other expansion packs besides Island Paradise and have never had a single problem with any of them involving graphics or gameplayEven if the customer service member I communicated with is correct about my video card, it does not state anywhere in the Origin client or the Electronic Arts website that an upgrade is needed to play this game Final Business Response / [redacted] (4000, 9, 2015/08/21) */ We have addressed the issue with the player and not meeting system requirements for a game will cause game issuesOur system requirements are posted on several of our Help Pages along with game boxesThe player is welcome to contact us back should they have any other issues Electronic Arts Worldwide Customer Experience

To whom it concerns, Thank you for bringing this matter to our attention I have reviewed the account linked with the email that has been provided in the customer's contact I have verified that we have received a sanction dispute on that account, however this in not the account on which the sanction/title exists It seems likely that the customer has not raised his dispute from the correct email address which is linked to the account on which the sanction/game exists In order to resolve this matter, the customer will need to contact us again to dispute his sanction, but the contact will need to be made from the email address of the account on which the sanction and game are present Once this contact is received by us, we will be able to properly review the sanction and update the customer as per it's outcome Thank you, EA Help

Complaint: [redacted] I am rejecting this response because: The chargebacks were filed because of a mistake by a customer service rep who took content out of my account and never gave a proper refundEA sees this as a chargeback which I refuteHad they trained their staff properly we would not be in this predicament Furthermore, there was no one to actually talk to about this issue until a Revdex.com complaint was filed The company refused through their own customer service to redress the issue I stand by my decision as the company at every corner has punished me the customer instead of trying to come up with a mutual resolution If you continue to take this stand, I'll consider this not resolved permanentlySincerely, [redacted]

To whom it concerns, Thank you again for your response I can confirm that he Terms of Service team have concluded the recent dispute they received with regard to this account They have also contacted the player directly with their findings and as these details directly reference this player's account, we regret that we cannot discuss the specifics on a public forum As outlined in our previous response, the only means to dispute any sanction with us is to contact the Terms of Service team directly This can be achieved by emailing [redacted] or by following the steps outlined at the following link: [redacted] Any dispute in relation to action that had been taken on an account can only be handled directly by the Terms of Service team through these means Sincerely, EA Help

Initial Business Response / [redacted] (1000, 5, 2015/10/30) */ To whom it may concern, I have reached out to this customer and will be communicating with him directly to discus the concerns raised [redacted] Electronic Arts Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 11/15/2015, it has been days since my last contact with the company, they last gave me a call on 11/3/to say they were still working on it My problem, however, is still not fixed Final Business Response / [redacted] (4000, 9, 2015/11/19) */ TO Whom it may concern, We have been in contact with this customer and he was emailed on the 10th, 16th and 17thWe are very apologetic that this issue has not been resolved as of yetThis is an isolated issue affecting this customer only and is being worked on by specialist teams in the background I have advised the customer that once I hear back from these teams that I will let him know [redacted] Electronic Arts Customer Experience Final Consumer Response / [redacted] (2000, 11, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response, and will seek no further action at this time, as my resolution was reached

Complaint: [redacted] I am rejecting this response because: Electronic arts did not provide all the information about when and how that action was takenI need detail information and exact time and report from EA about the accusation they have on meThey just say coin distribution in FUT 18, I do not know how and what made them believe that I did itTherefore, I would like my account and Fut team to be restored or detail information of investigation they did to accuse me Sincerely, [redacted] **

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I agree with the response from EA,I wait until a fix,but I want to analyze my problem carefully because I am not guilty of anything. is not possible to take banned account because I worked very hard and invested a lot of time to make a decent team. I can not lose everything because of them,they do not distinguish between players fair and cheaters. they can check any in my account to convince. or my record of wins draws and defeats is not exactly good and my teams are not that expensive. This proves that I never cheated. I would like if you can send them stuff that I said,for them to be convinced that I did not cheat. I just did trade with Eriksen IF twice and after I did this I got banned account. doing trade is not illegal. I have a team from BPL,it was Weekend League with requirements Santander League and Bundesliga,I sold two players on my team to have coins to respect the requirements. I sold Kane IF (approx. 55k) and Sigurdsson IF (approx. 45k), in total approx. 100k. with part of this coins,I made two teams for WL and playing. When WL was finished I sold Bundesliga Team and I recovered my coins I had from selling his Kane IF and Sigurdsson IF. After that,I played in divisions and trade with Eriksen IF twice and we came to a total approx. of 170K. ATTENTION,170k is my total,NOT PROFIT.. below I will attach a picture with my team after I sold Kane IF and Sigurdsson IF. check my team and you can see that I have Schmeichel and Baines from monthly rewards. Also you can see exactly the same chemistry that we applied on my players after all that,I entered the webapp and wrote banned account. please send what I said here to EA. Thank you very much for your attention that you give me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You CAN compensate my account in the amount of 850 doughnuts - in game currency is not monetary refund in the likes of [redacted] , or [redacted] etc.. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ To whom it may concern, Many thanks for sending over this customer's concerns I have reached out to this customer and will be communicating with him directly to discuss the matters raised [redacted] Electronic Arts Customer Experience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received two e-mails from a representative of a comapanyOne e-mail stating that they could no do the refund and that they could not see why my account was restrictedThey informed me that I would have to contact someone else within the company about these mattersFirst of all, I haveThis is why I responded with a Revdex.com complaintSecond of all, no one seems to know why my account has been bannedWeirdI want answers and I want my money back Final Business Response / [redacted] (4000, 9, 2015/09/09) */ To whom it may concern, With regards to the customer's request for a refund, I have informed the customer that as the transactions he is seeking to refund were not made via EA, we cannot assist in having these refunded Any queries relating to Terms of Service restrictions can only be discussed with the Terms of Service Team, I have provided the customer with their contact details Kind regards, [redacted] EA Customer Relations World Wide Customer Experience Final Consumer Response / [redacted] (4200, 11, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) You have SOLVED no issuesThanks for taking my money and wasting my time

Complaint: [redacted] I am rejecting this response because: I was told by several people that it will take 72 hours, I have... waited for 2 weeks and im unable to play a game which I have purchased from you! Everybody else on the forums has had their ban lifted and I haven't... Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ To whom it may concerns, Many thanks for sending this over! I have reached out to this customer and addressed all of the concerns raised, as such; we now consider this matter resolved Warm regards, [redacted] EA Customer Relations World Wide Customer Experience

Given the sensitive nature of this issue, we have a dedicated team who is tasked to address such mattersShould you have some additional information regarding this matter, please email " [redacted] "Additional information regarding this process can be found by following the link below[redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ The issue has been addressed and we ensured they are able to get in contact with us in the future with any further concerns Electronic Arts Worldwide Customer Experience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was able to get my money refunded through my credit card company...but I was glad to blow the whistle on the shady auto-renewal policy that is apparently standard procedure @ ea sports

Initial Business Response / [redacted] (1000, 7, 2015/05/25) */ To whom it concerns, We have since reached out to [redacted] through our internal customer support tools and we hope he is happy with the outcome of the case Thank you for bringing this to our attention Regards, Electronic Arts Customer Experience Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/27) */

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hi Revdex.com, Thank you for sending this over I will reach out to the customer and assist Kind Regards, [redacted] W EA Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I have wrote back because I have been accused of the wrong thingEa has told be that I was banned for coin selling which is a automatic red card in their terms of service but I bought coins from a website for packs, which makes it coin buying and not coin selling and then resulting in a yellow cardHere are the pictures of the proof of me buying coins it also has the date so its legit https://gyazo.com/aXXXXXbb4ec1edf7f7d9136fc53a3a Here are the transaction during the time https://gyazo.com/3c3fe7be2195d0089e9c7baf80b9ba https://gyazo.com/42c6dd53***6fbb1278dXXXXXe113e Here are the photos from my xbox when I was opening packs Website is called: [redacted] I am sorry that I have done this I just want my fifa account back I didn't know that buying coins were illegal my friends said It was safe and nothing happens I wont do it again I promise you thatIf you guys want proof I have them Final Consumer Response / [redacted] (3000, 19, 2016/01/13) */ ***Document Attached [redacted] Hello its me and I found more proof that I did coin buy and did not coin sellThe picture is the website called xtmmo.net which is a coin seller website that sell coinsWhat you see is the order date and order amount order number and product which shows I bought and they delivered 190k to meYou guys must be wondering wheres all the other ordersThe other order were payed without signing in to my account which means that I payed money for the coins without signing in to my account therefore the details of the other order will not be there Final Business Response / [redacted] (4000, 21, 2016/01/26) */ Hi Revdex.com, Thanks for providing the updated information I have reached out to the customer and advised that we will investigate case further Kind Regards, [redacted] W EA Customer Relations