Electric Boarding Company Reviews (%countItem)
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Electric Boarding Company Rating
Address: 24726 Ravello St, Land O Lakes, Florida, United States, 34639-6317
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electricboardingco.com
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I order The Meepo NLS Pro Electric Longboard from the website *** on the 6th of February they accepted my payment and the same day they said that the skateboard had been shipped.the next day I call/email to see if they had a tracking number for me so I can track my package due to me working most of the day and not having transportation my goal was to intercept the package as soon as I send that email they message saying that my order has been canceled and my money has been sent to my account I check no refund at this point I panic a bit I had been saving for this product for several months and I needed it. I ask for the company to call me and they did aron one of the associates told me that their merchant service provider marked my purchase as fraud (mind you this is a whole business day after purchase) I asked how and he told me oh it happens all the time I told him how ridiculous it was for me to be notified the next day and he agreed with me I asked when I would get my money and he assured me that same day the funds would be in my account it wasn't. I emailed the sale team and demanded that my refund gets returned immediately the co-owner of the company Andrew W. emailed me and said
I do apologize for the inconvenience, the refund has gone through our end (please see the picture, it will come through on *** ending *** in 2-5 business days). Please check tomorrow morning as it's a working day for banks. However I know you spoke with Aron and the whole fraud thing is a big inconvenience in our legal department and we have fixed the issue now in our system, entirely our fault and the issue has been resolved. We would love to send you out a board regardless and we are happy to even offer you a $40 off I said okay come today (Monday, Feb 10th) and the said we can't hold the board you must pay or the invoice will be canceled.. so now I'm here without my board my money or a promise of getting said board from company due to inconveniences out of my control...
Product_Or_Service: Meepo NLS Pro Electric Longboard - Standard Warran
Order_Number:
Contact by the Business still no refund as of today (Monday feb 10th 2020)
Mr *** ordered a board with us that was flagged by our fraud system (Clearsale), so the board was cancelled as per our policy to avoid fraudulent cases. We had refunded him immediately (see attachment) However after reviewing his case further we decided that the case was not fraudulent and we could send him board at a discount. Today we sent him a board and a customized invoice offering him $100 off the original price and sent the board out to his address via UPS and apologized for the inconvenience. Refunds can take 2-5 days to process as we explained to Mr *** via email. The issue has been resolved and we have sent out a new board to his address.
(The consumer indicated he/she ACCEPTED the response from the business.)