Electric Boarding Company Reviews (%countItem)
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Electric Boarding Company Rating
Address: 24726 Ravello St, Land O Lakes, Florida, United States, 34639-6317
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I purchased an electric bike from this company. After ten weeks I received my bike and when trying to put together I found that the front forkbent.
Outing my order 4946 electric bike, I found the front fork bent. They said take it to a bike shop, so I did and they said they are bent too much to make a repair and the said they would need a new front fork. To fix the problem. Electric boarding company sent me a phone number guy called Matthew area code 714 and it is busy all the time. Bike shop "jade racer bike shop" I spoke to the owner Jesse area code XXX-XXX-XXXX located in Dunedin fl call them.
New front fork order number *** I want a full refund for all the agrivation I am put threw.
Hello there,
I can see you are having issues with your product and we are here to help. The front forks on the model you have chosen are naturally curved. If it is affecting your riding or the safety of your product we will be here to help you every step of the process and please send us pictures of the issue, we'll talk to the engineer directly and get you the bike returned or repaired accordingly.
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refund, you can have the bike back.
Hey there,
Please note that we have looked at the picture and cannot see a bend in the fork, we will need to see a side image to see it more clearly. Please send this to our email so we can forward it to an engineer. I understand the bike is working without issue and the fork itself is naturally curved for all the nakto fat tire models. We can issue repairs but sadly cannot issue a refund for the style or design, only for defects. Please contact us via email with the extra pictures and we'll contact the brand directly. thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
I am being *** around and there customer service sucks, I want a full refund and they can have there bent fork, and whoever said the can not see it is blind. full refund
Hey there,
Please can you us pictures of the front fork from 2 angles, the side angles of both sides of the bike, once we have an indication of what you are referring to we can help fix the part or send a replacement part out to you as soon as possible, but we do need to identify the issue to help. Also has the performance of the bike been affected? Thanks a lot, please contact us at ***@electricboardingco.com
(The consumer indicated he/she DID NOT accept the response from the business.)
I want you to take the bike back and I want a full refund, look I have not used the bike at all it was broke once I received the bike.
Document Attached
The electric boarding company never got back to me with a response, I still want my money back and they can have the broken bike back.
hello there,
Thanks a lot for your kind message. If there is a manufacturing issue with the bike we can provide all the spare parts required to fix the issue, or a return label to return the bike. However please note that if there's an issue with the bike and you choose not to have repaired parts, there are return and refund policies to abide by. I've. instructed our head of after sales to make sure your problem is taken care of immediately.
I would like to return the bike and need a return sticker and my money back
Hello there,
If there's an issue with your e-bike we are more than happy to issue a refund and send you a label to return your product. Please note that you will have to comply with all return policies if the product is new or used. Please contact us by email and we will help get this issue resolved as quickly as possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
Want to return bike and all my money back.
I paid for a bike , a helmet and a tail light from the electric boarding website at the end of May. They never sent the merchandise.
I paid for a bike, a tail light and a helmet at the end of May 2020, The order was supposed to take 15 days with free shipping. The company still has not sent any of the the order. I've made every effort to speak with a representative with no avail. I was called by an "Erin ***" ( a supposed company representative) , who said that if I did not receive my merchandise he would refund my money. I attempted to email Erin again after another two weeks went by without merchandise or money and she has not returned contact. The company number only ask to leave and a message. There is never a return call. The order number is *** the amount of money spent was $1318.96
I would like them to refund my money.
Hey there!
We see that your product was delivered to your address already and if you would like a refund please do email us and we get that return label sent to you subject to fees associated with returned a product if there's no manufacturers defect. Please feel free to always reach out
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received order #4588 not the helmet not the twilight and most certainly not the bike. I also have not been able to reach anyone to speak with from the company regarding my order. My address is ***. I have not received my order and I would like a full refund.
Hello there.
We apologies for any delays that may have occurred, the product you chose was submitted after your initial order which is showing as delivered. With regard to the helmet and light we resent them and are awaiting confirmation of delivery. I have issued a full refund on the second bike for you, due to the delays.
order a bike $649 never received the item. Item ordered 6/11/20 received a ups tracking number like it was sent then they tell me no it wasn't shipped
ordered bike on 6/11/2020. Order *** They emailed a tracking number 7/11/2020. I contacted them Friday 7/31/2020 asked for a refund and got a simple email stating that they can not give me a refund. They have had my money for almost 2 months and no bike all I have is a tracking number from ups. I called ups they say bike wasn't picked up from the company. Ups tracking number 1ZA6FXXXXXXXXXXXXX. No body can give me a day it will be shipped or delivery date. I'm starting to feel like it is never coming and very upset to loose this money during difficult times
I want my bike I paid for.
Hello there! Your bike is currently in transit and on route as you can see by the tracking number you were issued. Please use the tracker as guidance so you know you'll be at home when it arrives. thanks
I ordered 2 electric bikes from them over 2 months ago. Supposed to be a two week delivery.2 months later still nothing. I want a full Refund
Order # ***
All I get is a runaround or no communication at all.
Waited over 2 months. I just want a full refund
A full refund
Hey there,
the bikes that you ordered are "delivered" and arrived at your doorstep, per pre-order status when you ordered. We do apologize for any delays, e-bikes have been immensely popular and we hope you enjoy the ride! Have a great day.
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the bikes finally after 2 1/2 months
Besides a few missing bolts they work as they should
I would like to either get the longboard that I ordered or a full refund.
I ordered an electric longboard 7/10/2020 and have only received a tracking number for FedEx and I contacted them about my issue and they said that they haven't received the package yet and after I ordered the longboard off the site it said it was sold out. The tracking number is XXXXXXXXXXXX. On the app shop it shows a fake address for the company address.
All I would like to do is receive package or get a full refund from them for failure to deliver the package
hello there,
It looks like you ordered on July 10th and the package is scheduled for standard shipping which is 25-35 days before ay delays subject to the issues surrounding COVID 19 at customs clearance, once the board is picked up by fedex it changes to "in transit." Sadly there's no refunds once it's been sent to the forwarder.
I ordered a Meepo NLS Pro and they could not get it. But then wanted to charge me 10% for cancelling the order they couldn't fulfill.
Last week, I ordered a Meepo NLS Pro from "Electric Boarding Company" who showed the item in stock on their website. A few days later, there was no update on the order and then it showed as sold out on their website. The manufacturer website was sold out or not available at their level. When I contacted the company with this info, I asked how were they were going to be able to fulfill my order. After that contact, they processed my payment with and billed me knowing they couldn't fill my order. I was trying to work it out with them on sending me something comparable but not having much luck. I can't get anybody by phone and the on-line chat is the only quick way to speak with anyone.
I tried to work with them and find another comparable board but they are all more expensive and not what I wanted to order. When I cancel this order, they want to keep 10% of my refund for a board they cannot get on an order they cannot fulfill! The invoiced me for difference on the "comparable" board that was $100 more than I could order it myself but want to keep 10% fee for cancelling. At this point I'm laughing because what 10% amount were they wanting to keep, the original $694 or $785 upsale? Order direct and get real customer service, not scammed.
This "company" is a third-party with nothing in stock. It is a shell game business that orders for you. They can't even match the price of boards you can order direct from the manufacturer. I want ALL of my money back and warn others to never do business with this guy.
Refund all my money because I am within your cancellation policy and you haven't ordered or built anything for me.
Hello there! Thanks for choosing EBC! We have issued a full. refund as per your request and will be processing it now. Should come through in 3-5 business days.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund granted but others should beware of these business practices. Trying to keep 10% of every order, even when you cannot fulfill it, is not good business. You should not have processed the order in the first place if you knew you could not provide the item ordered. I guess this is the problem when your business is in the middle and you have to drop ship everything. I'd rather deal with businesses that stock the items and ship direct.
Im trying to contact them for help and they are not responding every way I try to get help I get zero response
Well iv been waiting for my package for. More than the required time my package was put on exception today so that means I need to contact the electric boarding company so I can verify its my address but they are not responding to me I could get my board today if they did iv been waiting 3 weeks over the required time its almost been a month since I have ordered it and im thinking of taking legal action if I don't get any responses because this is ridiculous I can't even get in contact with someone in the phone because they never call back iv sent 3 voicemails.
I would just like to talk to a real person from the company on the phone so i can get the 400 dollar item iv ordered so i never have to order from here again
Hey there,
Thank you for contacting us regarding your issue, we do apologize but due to the affects of COVID 19 we are working remotely, as you can see on the disclaimer page on the website, and if you contact us via email we can get back to you. Our phone lines are operational but limited due to volume, next week we will have a higher capacity of calls available to answer. Your product is currently in transit and is on route to your location.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you so much for responding and I will be giving you guys a call next week im sorry for being rash its jist iv been waiting way more than the required time and im just a little stressed out
12 weeks after order placed and paid for I still have not received item. requested cancellation and refund of money, have not received refund.
Ordered a "Nakto City Camel Electric Bike", order # *** on May 1, 2020, paid in full,$649.00 with debit card. Delivery date was promised to be 2-3 weeks. Called Electric Boarding company every 3 weeks for the last 12 weeks. kept getting told bike would ship in next 2-3 weeks. I requested an order cancellation and full refund via email as instructed by EBC. I received an email that money would be refunded. July 20, 2020 I sent another email requesting an order cancellation and full refund. To date (July 27, 2020) I have still not received a response to my e mail or a refund. I have called EBC every day for the last 4 days only to get a voice message saying leave a message. I have not received a call back and no response to my e mail request. I know that currently overseas shipments are problematic( bike is made in China) but after waiting 4 months I feel EBC has had ample time to resolve shipping issues or just admit they can not deliver the product.and refund my money.
Cancellation of Electric Boarding Company order # *** and a full refund of $649.00 paid to
My complaint with the Electric Boarding Company( #***) has been resolved. The EBC has cancelled my order and refunded my money.
Thank you so much for your help in resolving this issue. Keep up the good work.
My complaint with the Electric Boarding Company( #***) has been resolved. The EBC has cancelled my order and refunded my money.
Thank you so much for your help in resolving this issue. Keep up the good work.
I paid $649.00 for an Exway Flex electric longboard on 06/02/2020. I still haven't received the board, tracking number, or the requested refund.
I paid $649.00 with *** Card on 06/02/2020 for an electric board from their website. The board was an Exway Flex, and the order number I received from them is 4767. As of 07/28/2020, they are still responding, via email, saying that the board has already shipped and can't issue a refund. According to an email on July 3rd, the board was shipped already, and should receive tracking number in 7-14 days. It's been 25 days since, and still no tracking number. After emailing them the morning of 07/28/2020, they responded saying they would have tracking number within 24 hours.
I would like to receive the board, or a refund. I don't feel I can trust their word at this point.
Hello there. Please note ur order was not sent due to high risk of fraud. That would be the reason for the delay, clearsale our fraud detection software did not approve of the order after numerous attempts to call you and contact you. What we can do is ask them to reverse their diagnostic or if you could provide me with more information on why or if there's a disconnection with you shipping address or phone number, that would help this happen. In light of this your board will be shipped on the next batch if approved, although we can issue a refund if requested.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, and would like a refund of $649.00.
Do not do business with these people. They are nothing more than a middle person selling a link. They will not provide you with any customer service. As stated by another review, Andrew is quick to pull money from you account, guarantee a delivery date, and charge you for expedited shipping. You will not get your product within that time frame. If you order an upgraded part, you will be charged for the part, you won't receive the upgrade. When a problem occurs with a product Andrew will deflect to the manufacturer who will then never respond to any issues. One star is far to giving for these thieves.
Lies. Lies. Misleading info. Don't know how to communicate
This company has had since May to deliver our $900.00 electric bike. Its always the same person who response and its always its coming.
No tracking has been given foe pur purchase and its always the manufacture has it delivering soon.
Refund or i will be suing
Hey there,
Thanks for contacting us. All electric bikes almost are pre-order and when you ordered the product above our add to cart button we have the waiting time listed. The bike has been delivered according to the pre-order status. If there's anything else we can help you with, please don't hesitate to ask!
I was sold a bike with a frame that is too small for the front tire making the bike useless.
Problem Date: 6/29/20
Purchase Date: 5/19/20
Model: *** Cruiser Fat Tire Electric Bicycle
Order Number: ***
Payment Amount: $889.00
Electric Boarding Co Contact Number: X-XXX-XXX-XXXX
I was shipped a bicycle that had a front frame constructed too narrow to fit the front tire making the bike useless. On June 30th,I attempted to contact Electric Boarding Co via the provided toll-free number but the line is never answered regardless of what time you call during operating hours. I sent an email to customer service on June 30th and received a reply from Erin D. Erin requested a video of the faulty frame, which I provided immediately upon request. I was told via email from Erin that she would contact *** to get the issue resolved and that someone would be in contact soon. On July 6th, after no response from EBC I reached out via email again. Erin responded saying that she hadn't heard back from *** but would follow up now and get back to me. On July 7th, 8th, and 9th, I sent consecutive emails that were never responded to by either Erin or the Sales department. I have all of the emails correspondence available if needed. I just want what I paid for from EBC and nothing more, I want to try this route first before I seek legal cousultation.
Thank you
I want to get a replacement frame so I can attach the front tire or just send an entire new bike. Either option will resolve this issue.
Hello there,
Thanks for getting in touch with us, NAKTO are very busy and the order volume is taking time for spare parts to be fixed, however new front. forks have been sent to you for your bike. thanks
Hello,
I still have not received any e-mails with the tracking information for the replacement front forks. Please provide the requested tracking to my e-mail address and I will update this complaint once it has been received.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
As of date, I have received an explanation from EBC via email as to why my shipment is delayed. However, I still have not received any tracking information for this delayed shipment. Please keep this case open and active until I have received what EBC has promised to deliver.
Thank you
Hey there.
The front forks have been ordered I believe, sometimes parts that are required and relevant to framework of the bike can take some time to arrive. I will have my colleague reach out to you first thing and walk you through contacting the engineer about your front forks ad how to assemble them when they arrive, thank you for your patience.
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received my replacement forks. I still have not been able to ride the bike I purchased almost 4 months ago. EBC is a horrible company and does not need to be in business.
Hi there,
Thanks a lot for reaching out. Please note EBC is a digital intermediary for brands and we do not hold any stock or inventory on the product that you ordered. At this time, we have contacted NAKTO bikes and requested new forks be sent out to you, and in order to help resolve issues they have suggested that all customers contact them directly as well using their direct contact number. This will helps ave time as well as effort. Please find their number available on e-bikes.com and the engineer at their San Diego location will be in touch.
I ordered and paid for an electric longboard on 5/21/20. It is 7/7/20 and I have not received the product.
On 5/21/20 I purchased a $649 Exway Flex Electric Longboard for my son. On May 30 I asked for a status on the order and was told "it shipped last week" and that it would take 7-12 days to get the tracking numbers. Nothing. Every few weeks I am told the same thing except sometimes it was just shipped from China and sometimes it was just shipped from the U.S. Each time I am asked to wait another 7-12 days for tracking numbers that never come. Upbeat emails. Deadbeat service.
A refund w/ no restocking fee.
Hello there!
We do apologize for any inconvenience for what it has caused. All meepo boards and boards coming from overseas had hold ups at customs clearing due to the lockdown in CA. However you were issued a tracking number which indicated it had shipped, and we do not issue refunds once the products are on their way to your doorstep. I believe the product arrived and we hope you like it!
(The consumer indicated he/she DID NOT accept the response from the business.)
1) I never received the shipment.
2) Please see my documentation showing that they have falsely claimed four different times that they have shipped the product, from California, then China, then California, then China and now California again.
3)I received the exact opposite response in an email from "Erin" saying that a refund was processed, followed by receipt for the refund.
I expect we will be playing games about the refund next?
(The consumer indicated he/she DID NOT accept the response from the business.)
I finally figured what the problem is: there are no actual humans in their customer service department. I still do not accept their nonsensical automated response to this claim on 7/24/20. Fortunately, I had already received an email asking me if I wanted a refund or if I wanted them to ship the product tomorrow (that supposedly already shipped 4 times.) I asked for a refund. I am happy to report that I finally received it. Thanks to Revdex.com, persistence and good records.
Shortly after taking delivery I discovered my Meepo V3 was not equipped with the hardware & software "ESC" advertised at the time of my purchase.
I purchased a Meepo V3 on 05/07/20. At the time of purchase, the product was advertised as being equipped with the latest computing hardware and software, "ESC V6.0." An ESC (Electric Skate Controller) is a core component of an electric board, regulating nearly all aspects of performance. A
After taking delivery, and over the course several days of riding the board, I experienced multiple instances of throttle lag and non-response to remote controller input; known issues with earlier board models equipped with older ESC versions. This prompted me to investigate, and open the ESC enclosure; at which time I discovered the ESC in my board was not the V6.0 which was advertised on Electric Boarding Co (EBC) website, as well as Meepo's own website.
My email correspondences concerning the matter have been with Erin Davis of EBC. Upon making her aware of the issue she advised:
"Hi ***, Hmm, that's weird and I dont know why that would have happened, but I'm sorry. I will also reach out to Meepo to see what's going on with this."
A second response from her read:
"I will contact Meepo about sending you the board you ordered and get back to you. Sorry again about this. Have a good day."
I also made contact with Meepo. Meepo stated the ESC in my board was their newest model which was not yet released, the "ESC V6.5." Through my research, the look of the ESC in my board is vertually identical to the older ESC models. Nonetheless, "V6.5" is NOT the V6.0 I agreed to purchase. Ignoring this, Meepo's response to the throttle lag was that I should open the enclosure and adjust the positioning of the antenna to improve throttle response.
I have record of multiple emails from both Erin and Meepo's representative Nancy, each acknowledging the ESC in my board is in fact not the V6.0 which I ordered. I reached out to Erin yet again, requesting a remedy, either a replacement or full refund. Erin's latest reply was yesterday 07/07/20 at 7:30a:
"Hi ***,
Yes, I totally understand your frustration and what you're saying. I'll speak to the owner and see what we can do. I'll be in touch soon."
As of 2:20p today, I have yet to hear anything back from Erin. I have sent her another email requesting any updates from the owner of Electric Boarding Co. I am still awaiting a response.
A full refund
Hey there,
Thanks for choosing EBC, Please note that. the board you ordered was delivered successfully and I hope you like the product. As displayed on our website, the V3 is a pre-order and took about 1 month typically to arrive by sea. However as you ca see on the shipping page, the COVID 19 delays are prominent in the CA area where the boards clear customs, causing delays by 2-3 weeks. We have this written in bold ad red, and encourage all customers to contact us if there's every an issue or concern before ordering.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response appears as though someone cut and paste a generic response, furthermore to a shipping delay concern which I never expressed in the first place.
Once more, EBC, I paid you for a Meepo V3-ER, with hardware and software "ESC 6.0," which was advertised on your site as equipped with such hardware before, during and after the time of my purchase. What I received however was a board with an earlier/older model ESC. Therefore, once more, more, what I did receive, was not what I agreed to purchase.
I am requesting a full refund for this reason, from you directly EBC. I did receive a recent email from you Erin, advising a refund would not be issued because Meepo would not issue a refund for this reason. Fortunately though I ordered from, and paid EBC, I am not requesting a refund from Meepo as I did not purchase anything from them directly. I am requesting a full refund and instructions or returning your falsely advertised product back to you. Thanks you.
Hello there,
Thanks for contacting us. We are aware you were in touch with us over email. We had spoken with Meepo and sent them the details of the ESC you had ordered and they confirmed it was the new model. Please note at EBC we are here to help and guide you with any issues and the ESC in your board is the newer model according to the manufacturer. If you'd like to email them directly also for reassurance, we are happy to provide you with an order # and you can verify this with them directly also.
I am made a purchase with electric boarding company on May 25th and a day later canceled my order. A month later they sent my package anyways.
I feel that I have been a target of a false business practice and am being taken advantage of. I clearly sent an email stating that I was canceling my order but yet I still received the order and I am told I have to pay return shipping. For an item that ways 80 pounds and is going to be expensive to ship. Please help me resolve this most unfair situation. Thanks for your time and consideration.
Return shipping.
Hello there,
We are more than happy to assist you with any return shipping, please sed us an email and we'll get the process moving if you have not already. Please note there are return fees associated as your e-bike was safely delivered and received.
I am waiting on the return shipping label. Thanks
Hey there,
Thanks for contacting us. Please note at EBC we are an online reseller and represent brands with legal contracts and cannot refund orders without their consent. The bike you ordered was prepared and delivered. However what we can do is do our best to get you a return label for the inconvenience in this particular case. Please send us an email with the package unopened and we will send it to you to ship back.
Photos are attached
Thank you for the pictures we just received, we will provide you with a return label and deduct such fees from the refund. We will waive all cancellation fees with regard to the order in this instance and thank you for your cooperation in sending us photos. Thanks a lot, please stand by and you should have a return label sent in the next 24 hrs.
We ordered this "Electric" bike from this company on 05/18/2020. They were very quick taking the money out my account right away. I emailed the next day to ask what's the ETA and this guy named "Andrew Watson" replied quickly and said that the bike is scheduled to be deliver within couple days. At this time, we were very happy that they've been very responsive every time we have a question. On 05/22/2020, we received the bike and assembled it later in the afternoon. The instruction was not the best but we managed to figured it all out. After initially assembling the bike and charging the battery for the recommended time period, the bike ran under power and pedal assist for approximately 5 minutes until it shut off. Assuming the battery needed to be charged again it was put on the charger overnight. In the morning after the battery was reinstalled and the ignition was turned on the bike ran under pedal assist for 30 seconds before shutting off. After recycling the key, the bike was tried throttle only, and the same thing happened. I recycled the key and rode to work on pedal power only, and the display showed that the bike was on the entire 10 minute ride to work, but when tried again would shut off under any sort of power. This only happens when the bike is underload (with a rider on the road). If the drive tire is held off the ground it will throttle just fine, but the second someone hops on the bike and attempts to use the throttle or pedal assist the power turns off until the ignition is cycled.
We informed them that we are having issue with the bike on 05/23 and ask for assistance. Andrew Watson CC'd their Customer Care Department till Dawn from that department reached out to us immediately and said that she will schedule their tech to contact us as soon as possible. I emailed them almost everyday because we would really like to have this bike get fixed since we paid so much for this. I was being reasonable and explaining to them that "I just want this bike to work!" The last time I remembered, I ordered an "Electric" bike and not just regular bike. If that was the case then we could of just bought way cheaper ones.
It's been 19 days and no tech has called us yet, no update, no nothing. The last time someone replied to us was 5 days ago, This person name "Erin Davis" basically just forward us to Customer Care again and said "Can you please respond to the customer?" and since then no one replies to us anymore. I emailed Dawn a while back and said we would just take her offer to send us a new battery. And again, no response. At this point we are pretty desperate. We paid for something not even working right. It's sad and frustrating. *THIS PEOPLE COULD NOT BE TRUSTED. 0 CUSTOMER SERVICE, UGLY REPUTATION! YEAH MAYBE SOME OF YOU GET THE BEST CUSTOMER SERVICE/BEST PRODUCT FROM THIS GUYS BUT UNFORTUNATELY, NOT EVERYONE WOULD.
Ordered a product and after almost a month have yet to receive the product or shipping confirmation
I made a purchase of a product the Lycaon GR electronic skateboard from the website https://electricboardingco.com/ in early May 2020 and I still have not received the product. I reached out to the company at their sales email address and received a reply back from someone named *** who claims to be Co-Founder & Managing Director of this bogus company. He told me that I would receive a tracker after 7-10 days. It has now been over 20 days and while I did receive a tracking number from FedEx, it has the product listed as being in Hawthorn, CA, and does not appear to be a valid tracking number as it has not updated at all in more than a week. I looked up the address of this fake online company, which is: XXXXX *** XXXXX-XXXX on Google Maps and it displays the address as being that of a residential property, and not a commercial business. So it appears that whoever set up this bogus company is running it out of their home. I wasted $429 by foolishly making a purchase from this horrible so-called "business" and I would STRONGLY caution you to NOT trust them with your hard earned money. Also, if you look at all of the reviews on their website, ever single review has a 5-star rating, and is from the last few months, which is HIGHLY suspicious and clearly you can tell the reviews for this website are fake. Again, I urge all potential online buyers to avoid this bogus website at all costs.
I would like a refund.
We do apologize for any inconvenience caused. Your complaint was filed at the 25 day mark, and ask you can see on the product pages when you purchased it has a 35 day delivery policy, with contingencies dependent on the impact of COVID 19 as seen in our FAQs. If shipping is the main concern I understand the urgency, and as online retails we go directly through the brand themselves. As for shipping, customs clearing in the US is where the hold up is located as every container is sprayed checked and funneled through "dangerous goods" right now. Please find your tracking number will change to "in transit" once the board is picked up by the courier.
Before place an order I have spoke with Aron trough chat and he promised me my order will delivered on date I was need. After I spend 3week for waiting and ask them about my order they told me my order not will be delivered on time and cancellation fee will be 15%!!!
I spent time and additional they tried to earn on me.
Please be careful with this company. They are cheaters.
I have ordered a electronic skateboard with them on May 2nd that stated a guaranteed delivery between 7-14 days. After not hearing anything back after a week I contacted them and they told me I have to wait another week for it to ship. One week past and I still got no shipping confirmation. Now 18 days after purchase I reached put again just for them to tell me that they will send it out in the next 10 days. I had to reach out to the company everytime since I never got an update from them. Instead of 7-14 days shipping Im waiting already 18 days and they haven't even shipped it.
The worst online purchase experience I have made in a while